;

13 results for Product Support Specialist in Chicago, IL

Relevance

Date Posted

Create a Job Alert

Email me about new Product Support Specialist jobs in Chicago, IL

Are you sure you want to pass on this job?

We are seeking a proficient Desktop Support Analyst to join our team in Chicago, Illinois, 60602, United States. As a Desktop Support Analyst, you will be providing hands-on, on-site support at our building, handling a variety of IT-related tasks. You will also be supporting a hybrid work model, swiftly adapting to new systems, and managing high turnover and onboarding/offboarding processes. This position offers a contract to permanent employment opportunity.

Responsibilities

• Handle general IT tasks, ensuring smooth operations within the organization.
• Manage and troubleshoot Active Directory and Office 365 stack, ensuring optimal functionality.
• Work with different security tools and SaaS platforms like Canva, maintaining their efficient use.
• Execute network admin tasks such as configuring Active Directory, Exchange, and making third-party enterprise apps work.
• Carry out tasks involving Cisco and Linux, and configuring switch networks and Cisco network stacks.
• Provide employees with assistance on connectivity issues and handle ZoomInfo support, printing, networking, and typical office tech support.
• Utilize your security training and basic security knowledge in areas like identity management.
• Manage and support Android phones via unified network platforms like Intune.
• Use common office tools and SaaS products to enhance productivity and efficiency.

• Proficiency in Android Development, including the ability to troubleshoot and resolve issues as they arise
• Familiarity with Cisco Technologies, with a focus on network troubleshooting and management
• Experience with Citrix Technologies, particularly in deploying and managing virtual applications and desktops
• Knowledge of Computer Hardware, including the ability to diagnose and fix hardware-related issues
• Expertise in Dell Technologies, including servers, storage, networking, and related software
• Solid understanding of Active Directory, including user and group management, and policy configuration
• Ability to support and troubleshoot Apple Devices, including iPhones, iPads, and Macs
• Proficiency in Backup Technologies, including data recovery and disaster recovery planning
• Experience with Configuration Management, including software and hardware version control.

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

13 results for Product Support Specialist in Chicago, IL

Desktop Support Analyst We are seeking a proficient Desktop Support Analyst to join our team in Chicago, Illinois, 60602, United States. As a Desktop Support Analyst, you will be providing hands-on, on-site support at our building, handling a variety of IT-related tasks. You will also be supporting a hybrid work model, swiftly adapting to new systems, and managing high turnover and onboarding/offboarding processes. This position offers a contract to permanent employment opportunity. Responsibilities • Handle general IT tasks, ensuring smooth operations within the organization. • Manage and troubleshoot Active Directory and Office 365 stack, ensuring optimal functionality. • Work with different security tools and SaaS platforms like Canva, maintaining their efficient use. • Execute network admin tasks such as configuring Active Directory, Exchange, and making third-party enterprise apps work. • Carry out tasks involving Cisco and Linux, and configuring switch networks and Cisco network stacks. • Provide employees with assistance on connectivity issues and handle ZoomInfo support, printing, networking, and typical office tech support. • Utilize your security training and basic security knowledge in areas like identity management. • Manage and support Android phones via unified network platforms like Intune. • Use common office tools and SaaS products to enhance productivity and efficiency.

IT Support Engineer We are offering a short-term contract employment opportunity for an IT Support Engineer in Chicago, Illinois. As an IT Support Engineer, you will be providing crucial support services, managing user accounts, and ensuring compliance with IT standards and policies. Your role will involve a blend of system administration, computer networking, and documentation tasks. Responsibilities: • Provide essential IT support services to ensure smooth business operations • Manage user accounts, including setup, removal, and maintenance • Implement and ensure compliance with IT policies and procedures • Perform system administration tasks, including the maintenance and troubleshooting of IT systems and networks • Utilize Jira Service Management for tracking and resolving IT issues • Document IT procedures, user guides, and system configurations • Utilize MDM technologies for mobile device management • Ensure the IT infrastructure aligns with the Information Technology Infrastructure Library (ITIL) framework • Support the Windows Desktop Operating System to ensure optimal performance • Maintain up-to-date knowledge on computer networking technologies and best practices.

IT Specialist Are you a detail-oriented, tech-savvy professional with a knack for problem-solving and ensuring smooth IT operations? Do you excel at managing IT assets, leveraging ticketing systems, and troubleshooting complex issues? Join our team as an IT Operations Specialist and play a pivotal role in maintaining the efficiency and reliability of our technology infrastructure. Responsibilities:<ul><li>IT Asset Management: Maintain accurate records of the organization’s hardware, software, and other technology assets, ensuring compliance with licensing requirements and optimizing inventory.</li><li>Ticketing Systems: Manage and utilize ticketing systems (e.g., ServiceNow, Jira) to prioritize, track, and resolve user-reported incidents and service requests efficiently.</li><li>Troubleshooting and Support: Serve as the first point of contact for IT-related technical issues, providing comprehensive troubleshooting and timely resolutions for end-users.</li><li>Operational Processes: Monitor IT operations to ensure systems are running smoothly, proactively addressing potential disruptions, and adhering to established procedures.</li><li>Documentation: Create and maintain detailed documentation of configurations, workflows, processes, and resolutions for future reference and team collaboration.</li><li>Collaboration: Work with cross-functional teams to streamline workflow and deliver an exceptional user experience while proactively identifying opportunities for process improvement.</li><li>Training and Guidance: Provide training and support to internal teams regarding IT tools and best practices, fostering a productive and well-supported workforce.</li></ul>

Help Desk Analyst III We are in search of a proficient Help Desk Analyst III to augment our team. Based in a location in Illinois, this role offers a contract to permanent employment opportunity. You will be pivotal in providing level 2& 3 technical support, managing IT computer assets, and liaising between different teams within the company. Responsibilities: • Facilitate efficient processing of customer credit applications. • Maintain and update customer credit records with precision. • Address customer inquiries and resolve them promptly. • Monitor customer accounts and initiate appropriate action when necessary. • Provide level 2& 3 technical support, acting as a liaison between the service desk, infrastructure teams, and IT leadership. • Manage IT computer assets, including computer inventory management and e-waste recycling processes. • Gain proficiency in using ServiceNow or a comparable ticketing system for better task management. • Develop a thorough understanding of o365, OKTA, and Active Directory for efficient problem-solving. • Handle deployments and configuration management, ensuring the smooth running of computer hardware. • Leverage knowledge of Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, and Microsoft 365 Enterprise for effective troubleshooting. • Utilize Okta and the ServiceNow Platform to optimize IT service management. • Maintain a comprehensive understanding of computer hardware to support technical issues.

Controller The salary range for this position is $175,000-$200,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to john.sadofsky@roberthalf.c0m POSITION OVERVIEW:The controller will be responsible for working cross functionally with multiple department leaders to provide them with financial insights. A key member of the leadership team, this position is the focal point for financial planning and analysis, cost accounting and profit and loss statement control. This position assumes the responsibility of the integrity of financial reporting and internal controls. Provides guidance on operational and sales opportunities. DUTIES:• Guides financial decisions by establishing, monitoring, and enforcing policies and procedures.• Reviews and prepares financial statements• Protects assets by establishing, monitoring, and enforcing internal controls.• Partners with department heads to maximize business value.• Support high-level company needs for product margins, metrics, actual to budget• Prepares budgets with team by establishing schedules; collecting, analyzing, and consolidating financial data; making insight to drive impact• Prepares special reports by collecting, analyzing, and summarizing information and trends.• Manage cash daily to ensure adequate liquidity• Achieves budget objectives by scheduling expenditures; analyzing variances; initiating corrective actions.• Lead accounting staff by driving development opportunities to increase the sophistication level of the department • Driving process and continuous improvement efforts through innovation and creativity while conforming to GAAP• Develop annual budget in collaboration with department heads• Protecting the business by keeping financial information and plans confidential • Ongoing safeguarding for compliance through separation of duties, controls, signoffs, and organized record keeping • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Help Desk Analyst We are offering an exciting opportunity for a Help Desk Analyst in Deerfield, Illinois. As part of our team, you will be the first line of support in a primarily Microsoft environment, handling client issues, managing schedules and priorities, and ensuring client satisfaction. Responsibilities: • Administer and provide support for client antivirus and other desktop monitoring and security tools.• Play a key role in resolving client issues, acting as the primary support engineer in our Microsoft environment.• Manage your own schedule and priorities using our ticketing system, focusing on customer service and client satisfaction.• Handle end user's computer hardware and software support, liaising with vendors to resolve issues as necessary.• Leverage services like Azure/Entra or Active Directory to maintain user functionality.• Understand and administer cloud services including Azure, Office 365, and Gmail.• Document procedures and post them to our Knowledge Base to educate and guide team members.• Work closely with Sr. Systems Engineers to understand network topology, profiles, and general structure of a Windows server environment.• Provide insights and recommendations to Sr. Systems Engineers, impacting the client's overall technical stack and satisfaction.• Proficiently handle backup technologies, performing backup and restore tasks as needed. By joining us as a Help Desk Analyst, you will have the opportunity to contribute to our team's success while developing your skills in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments.

Accounting Manager The salary range for this position is $120,000-$140,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to john.sadofsky@roberthalf.c0m The two biggest things on people’s minds right now: ‘Busy season is just around the corner’ and ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. As the Accounting Manager, you will play a leadership role within the Accounting Department and report directly to the Divisional Assistant Controller. This position requires technical and leadership skills in a fast-paced, collaborative environment by reporting on, analyzing, and influencing the accounting processes and internal controls performed by the company's corporate functions (such as pricing, legal, and warranty). You will act as a thought leader on a range of technical accounting, internal control, and finance related issues. In addition to core accounting roles and responsibilities, you will be a leader in driving projects, as well as identifying new performance improvement opportunities. Job Description:<ul><li>Review monthly general journal entries, income and balance sheet statements, account reconciliations, and various other accounting statements and reports as appropriate to support an accurate and timely monthly financial close for the Division.</li><li>Maintain integrity of general ledger transactions.</li><li>Ensure that all financial statements are presented in accordance with United States Generally Accepted Accounting Principles (US GAAP) and appropriate financial variance analyses are provided timely to management. If in a Division outside North America ensure the financials are also presented appropriately in other forms required for Statutory reporting (i.e. IFRS, German GAAP, etc.)</li><li>Mentor and guide staff with questions and accounting issues.</li><li>Lead the team to accomplish personal and professional goals.</li><li>Develop strong working relationships with coworkers and other departments.</li><li>Navigate and extracting data from financial systems to investigate and resolve outstanding items as appropriate.</li><li>Write quarterly balance sheet fluctuation narratives to support the external financial reporting process and external audit.</li><li>Identify process inefficiencies and helping to support the identification of the underlying root causes.</li><li>Partner with other finance and non-finance groups to support design and implement process improvements.</li><li>Perform periodic testing for compliance with written policies and procedures as part of the overall SOX program.</li><li>Assist in the continued development and documentation of SOX-related policies, procedures, and internal controls.</li><li>Provide timely communication to the Divisional Controller or other management to support effective resolutions</li></ul>

Sr. Tax Analyst The salary range for this position is $95,000-$110,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to john.sadofsky@roberthalf.c0m Feeling stuck or straight up bored at your current job? Let’s fix that. A high-End Investment firm is seeking a Senior Tax Analyst. Perks include including above market pay-rates, top-tier health benefits, plenty of work from home flexibility, and other unique perks that their top competitors can’t to provide. The Senior Tax Analyst role will work closely with team members to support the company's tax life cycle which involves a wide range of responsibilities including accounting, compliance, forecasting, and regulatory reporting. This role will also involve technical analysis including research and drafting documentation. Job Description:· Support the interim and annual tax accounting process to ensure accurate and timely reporting for both income taxes and taxes other than income taxes (TOTIT). Responsibilities include preparing and documenting supporting calculations and tax accounting positions.· Support the tax compliance function to ensure accurate and timely reporting. Responsibilities include preparing federal and state income tax calculations, income tax returns, extensions, estimated tax payments, and responding to notices from taxing authorities as well as researching and documenting income tax positions. Responsibilities also include preparing TOTIT return filings.· Support the financial tax forecasting process to ensure accurate and timely reporting. Responsibilities include preparing projected income tax and TOTIT obligations as well as scenario modeling.· Support the regulatory filing process to ensure accurate and timely reporting. Responsibilities include preparing rate case filings, regulatory deliverables, and responses to regulatory data requests. · Independently research and conclude on various complex tax issues to determine the appropriate tax treatment and related reporting. Research includes preparing written memorandums and technical presentations.· Proactively identify, drive, and implement process improvements that promote risk management, streamline activities, and enhance transparency in tax work streams. Participate in project planning and support special projects including the implementation of new technologies. Actively identify and pursue innovation opportunities.

Bilingual Human Resources Coordinator The Bilingual Human Resources Coordinator will be supporting the human resources department and providing HR support across the organization. This role will focus on payroll processing, workers' compensation, talent acquisition, and general HR support. In this role, you will report to the Director of Human Resources. This is a direct hire permanent, Monday-Friday on site position. Salary target is $55,000-$62,000 plus benefits including medical, dental, vision, 401k with match, and PTO.Recruiter: Connie StathopoulosResponsibilities<ul><li>Payroll & Compliance: Assist with payroll processing and ensure compliance with company policies and regulatory requirements.</li><li>Workers' Compensation: Support the administration of workers' compensation claims and documentation.</li><li>Leave Management: assist employees with required paperwork and shepherd it through processing and payroll.</li><li>Talent Acquisition: Provide recruiting support, including screening candidates and coordinating hiring and onboarding processes.</li><li>HR Administration: Address employee inquiries, assist with process documentation, and ensure compliance with HR policies.</li><li>Administrative Support: Manage incoming and outgoing mail. Maintain employee files – digitally and paper.</li><li>Benefits Administration: support team members with benefit questions and bill reconciliation</li><li>System Administration: leverage all HR systems to manage the employee lifecycle</li></ul>

Senior Manager ESG Financial Controls The salary range for this position is $170,000-$175,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to john.sadofsky@roberthalf.c0m You know what’s awesome? PTO. You know what else is awesome? A high-paying job that respects your work-life balance so you can enjoy your PTO. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: • Management of emissions control implementation, including project management oversight, coordination of cross-functional teams, conducting walkthroughs, documenting processes, identifying and developing controls, and recommending improvements • Oversee ESG data governance, internal controls and reporting processes to ensure accuracy, completeness, and audit readiness • Support the integration of ESG metrics into financial reporting • Monitor compliance with ESG regulatory reporting requirements and internal policies, including examining consistency of disclosures across various regions • Oversee remediation of identified compliance gaps for ESG regulatory reporting disclosure efforts, which may involve updating policies, procedures and disclosures • Coordinate cross-functionally to drive ESG disclosure best practices and support ESG operating model and governance objectives globally • Support Global Controllership’s oversight of the SOX program • Present internal control finding and status updates to various governance bodies such as Global Controllership leadership. Participate in financial and impact materiality assessments • Develop and maintain strong relationships with internal and external auditors and business partners • Drive continuous improvement of internal processes, ensuring a robust control environment throughout the organization • As a subject matter expert, provide comprehensive, in-depth consulting and leadership to teams at a high technical level • Foster a strong control mindset within the Global Controllership and Global Corporate ESG teams, and across the broader organization, promoting a culture of transparency, compliance and accountability. • Participate in special projects for Global Controllership

Desktop Support Analyst We are seeking a Desktop Support Analyst to join our team. This role offers a contract to permanent employment opportunity in the Non-Profit industry. As a Desktop Support Analyst, you will be tasked with critical responsibilities such as troubleshooting hardware and software issues, assisting with user access concerns, and supporting the setup of both virtual and physical meeting environments. Responsibilities: • Assist in troubleshooting and resolving hardware and software issues quickly and efficiently • Collaborate with internal teams to ensure efficient IT operations and minimize system downtime • Provide on-call support as required, including occasional night shifts • Work towards maintaining and updating IT documentation, including system configurations, troubleshooting steps, and meeting setups • Support the setup of technology devices for meetings and presentations, including projectors and computers • Regularly perform password resets and assist with user access issues • Monitor customer accounts and take appropriate action when necessary • Ensure all systems, both hardware and software, are running efficiently • Contribute to the IT Team for system-related tasks and projects • Create, edit, and manage PowerPoint presentations for meetings and briefings.

Network Engineer Are you passionate about designing, implementing, and maintaining robust network infrastructures? Do you excel in working with Cisco technologies and thrive in environments requiring expertise in advanced routing protocols like BGP and OSPF? We are actively seeking an experienced Network Engineer to join our dynamic team. In this role, you’ll contribute to maintaining secure and efficient network operations, ensuring optimal connectivity and system performance. Key Responsibilities:<ul><li>Design, implement, and support enterprise-grade network solutions using Cisco technologies.</li><li>Manage and optimize routing protocols such as BGP, OSPF, and their configurations.</li><li>Monitor network performance and troubleshoot issues to ensure uptime and reliability.</li><li>Configure, maintain, and secure complex Cisco network infrastructures, including routers, switches, firewalls, and VPNs.</li><li>Collaborate with cross-functional teams to provide technical solutions and meet organizational objectives.</li><li>Perform regular network upgrades, updates, and patching to address vulnerabilities and improve performance.</li><li>Develop and maintain documentation for all network configurations and processes.</li><li>Identify opportunities for network automation and contribute to process enhancements.</li></ul>

Accounting Manager - (Benefits) The salary range for this position is $140,000-$145,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to john.sadofsky@roberthalf.c0m Join the wave of young finance professionals who are swapping their mundane 9-5s for fresh opportunities with Chicago’s top companies. PRIMARY DUTIES AND ACCOUNTABILITIES<ul><li>Supports the preparation of benefit plan financial statements and Form 5500 filings.</li><li>Supports preparation and delivery of corporation's monthly financial statement close process by overseeing the benefits accounting team’s close. This includes the accounting for healthcare benefits, pension, and OPEB.</li><li>Primary owner of all accounting or regulatory reporting over healthcare, pension and OPEB. Ensures financial transactions are recorded accurately and timely, and analyzes and reviews financial statements for given area of responsibility. Responsible for complete and accurate preparation of all required reports on a quarterly and annual basis.</li><li>Prepares, reviews or approves pension and OPEB account reconciliations for corporation's entities and accounts, as required.</li><li>Responds to monthly and quarterly fluctuation inquiries over healthcare, pension and OPEB activity.</li><li>Support external reporting disclosure requirements as it relates to pension and OPEB.</li><li>Supports the implementation of changes in Generally Accepted Accounting Principles (GAAP) that impact the Benefits Accounting team.</li><li>Supports in the accounting, analysis and budgeting of various healthcare, pension and OPEB accounts.</li><li>Consults and liaises with operating unit finance personnel on accounting issues related to benefits.</li><li>Cooperates in special projects and special requests as required for the Controller's Group.</li><li>Interacts with internal and external auditors, Corporate Controller's Department and business units as required to accomplish goals.</li></ul> JOB SCOPE<ul><li>Under minimal supervision, perform assigned financial accounting and/or reporting in compliance with internal reporting processes, and applicable regulatory bodies.</li><li>Proactively notify Supervisor or Director of any accounting/reporting issues or concerns.</li><li>Work closely with other departments and business units regarding accounting activities.</li><li>Supervise and provide review and approval of a variety of accounting assignments</li><li>Position has significant impact to the timely completion and delivery of financial information and reports that in turn has impact on the work of those who compile the overall consolidated corporation financials. Potential financial loss to Corporation and/or its entities may result if work output fails to meet expected deadlines, accuracy, and quality. </li></ul>

Technology Doesn't Change the World, People Do.®

13 results for Product Support Specialist in Chicago, IL

Technology Doesn't Change the World, People Do.^®