12 results for Customer Experience Specialist in Cincinnati, OH

Quality Assurance Specialist We are offering an opportunity for a Quality Assurance Specialist to join our team located in Middletown, Ohio. The role involves conducting inspections, performing tests and measurements, maintaining documentation, and collaborating with production teams to ensure product quality. This position provides a contract to permanent employment opportunity. Responsibilities: • Conduct regular quality inspections of raw materials, work-in-progress, and finished metal products to identify any deviations from set quality standards. • Undertake various tests and measurements to evaluate the physical and chemical properties of metal products, ensuring compliance with required specifications. • Maintain comprehensive records of inspection results, quality reports, and instances of non-conformance. Update quality documentation and procedures as necessary. • Work closely with production teams to establish quality control processes and procedures. Provide insights on best practices to uphold product quality. • Investigate and analyze the underlying causes of quality issues and defects. Collaborate with cross-functional teams to introduce corrective and preventive measures.

Accounts Receivable Specialist We are offering a permanent employment opportunity for an Accounts Receivable Specialist based in West Chester, Ohio. As an Accounts Receivable Specialist, you will play a crucial role in managing customer and project manager experiences, ensuring timely and accurate billing, and supporting the operations team. Responsibilities:• Overseeing customer and project manager relationships, providing a supportive presence.• Managing the process of monthly progress billings, ensuring both accuracy and timeliness.• Collaborating with the project team to effectively manage customer expectations.• Ensuring job compliance that allows for smooth monthly cycles and quick payment turnaround.• Communicating effectively with customers and project managers for quick resolution of requirements.• Overseeing receivable status and entry to the ERP system to facilitate visibility in the collection and billing process.• Supporting continuous improvement projects and making suggestions for enhancement.• Collecting lien waivers from suppliers and supporting Accounts Receivable, Accounts Payable, and operations team in compliance requirements.• Filing notices to establish lien rights and monitoring lien right expiration dates, including research to understand lien laws by state.• Providing support to the operations team across all facilities to ensure an excellent customer experience

Sr. Customer Service Representative We are offering a permanent employment opportunity for a Sr. Customer Service Representative in the manufacturing industry in Northern Kentucky. You will be accountable for managing customer accounts, ensuring client satisfaction, coordinating with internal teams, and performing administrative tasks. Responsibilities: • Coordinate with internal teams, including production, logistics, and sales, to meet customer expectations and deadlines• Act as the main point of contact for assigned customers, resolving their issues and providing them with product and service information• Process customer orders, including quoting, entering orders into ERP systems, confirming delivery schedules, and tracking shipments• Enhance client relationships and grow customer accounts by understanding their needs and identifying opportunities for upselling and cross-selling• Ensure accuracy and currentness of client records by managing them using CRM or ERP software• Address client satisfaction issues promptly to ensure retention and provide internal teams with insights about customer feedback to improve operations and client service delivery• Prepare necessary documentation, such as reports, invoices, purchase orders• Handle account setup and billing functions, ensuring accuracy and efficiency• Leverage computer programs and Microsoft Office Suites for efficient task management• Use advanced Microsoft Excel skills for data management and analysis.

2nd shift Customer Service Representative The Account Repair Service Team is looking to add new members with a strong Customer Service mentality! Repair Service Coordinators are needed to help customers navigate through emergency breakdowns and preventative maintenance events. These coordinators remain highly professional, courteous, and knowledgeable whilst working with customers and vendors alike. Responsibilities: • Provide excellent customer service while speaking with customers and vendors, in accordance with training • Dispatch tire, mechanical and towing service to vendors • Resolve on-demand customer requests and provide customers with product and service information • Communicate clear expectations of costs and estimated time of arrival • Follow up with customers in a timely manner to keep them informed • Create service estimates, complete billing process and collect payments • Use sales skills to overcome customer objections and persuade prospects to proceed with service rather than shopping competitors • Provide sales information to interested prospects and forward contact information to an Inside Sales team member when necessary • Identify and escalate priority issues and route calls to appropriate resource • Willingness to work in a team environment, provide support to other team members. • Attend training to gain detailed knowledge of minor and major mechanical repairs • Achieve monthly targets for close percentage, gross profit per job and other targets Qualifications: • Two-year Associated Degree preferred, minimum High School diploma • Experience in (inbound and outbound) sales and customer service preferred • Logistics coordinators, freight brokers, dispatching experience is a plus • Able to provide exceptional customer service and amicably resolve disputes with customers and vendors • Able to work under pressure and handle multiple requests • Multi-tasking and Attention to detail are required • This position requires sitting at a work station carrying out a variety of both manual and computerized data entry and processing tasks • Experience effectively using computers and learning new computer programs • One weekend shift per week required • Flexibility with schedule to assist with a 24/7 365 environment (Will be required to work some holidays) Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative in Florence, Kentucky. The role is within a manufacturing company, where you will not be working in a call center but rather in close proximity with a small team. Responsibilities: • Serve as the primary point of contact for the company's customers, ensuring their inquiries and concerns are promptly addressed• Accurately and efficiently input customer orders, and make necessary corrections in the SAP system• Take responsibility for resolving issues related to order entries and purchase orders• Maintain comprehensive and precise records of customer interactions and transactions• Check customer accounts regularly and initiate appropriate actions when necessary• Apply your customer service skills to foster strong relationships with our customers• Conduct data entry tasks and ensure all customer data is up-to-date and accurate• Work closely with a small team, offering mutual support and collaboration• Correct any billing errors and ensure all invoices are accurate before sending to customers.

Cash Application Specialist We are offering a contract to permanent employment opportunity in the manufacturing industry, based in a location in Ohio, United States. The role is for a Cash Application Specialist who will play a crucial role in processing cash applications, managing customer accounts, and ensuring compliance with established controls and policies. Responsibilities: • Accurately and efficiently handle cash applications using established procedures. • Investigate and resolve any discrepancies or irregularities in cash applications. • Engage with customers, credit department, and distribution centers for clarifications on payment details as necessary. • Conduct research to reconcile all cash applications to completion. • Monitor and manage customer account balances and transactions. • Adhere to and ensure compliance with controls and policies. • Handle non-standard transactions and account balances. • Perform other duties as assigned by the manager.

Collections Specialist We are offering a long-term contract employment opportunity for an experienced Collections Specialist. As a Collections Specialist, you'll play a vital role in handling customer accounts and ensuring prompt payments. Responsibilities:• Communicate with customers via phone and email to coordinate collection activities and discuss overdue payments.• Handle customer complaints or billing issues, resolving them efficiently or escalating as required.• Keep track of aging accounts and act promptly to address any overdue balances.• Oversee daily invoicing activities, including printing and sending invoices, checking for billing errors, and completing payment vouchers as necessary.• Prepare regular reports on outstanding accounts and progress towards repayment.• Collaborate effectively with customers, directing them to the appropriate department when needed, and providing support to other accounting roles as required.• Leverage accounting software systems to maintain and monitor customer accounts.• Utilize your skills in B2B collections and commercial collections to ensure smooth collection operations. • Respond to inbound calls, addressing customer inquiries and concerns promptly and professionally.• Apply your understanding of accounts receivable (AR) and billing functions to ensure accurate and timely payment processing.

ERP/CRM Developer We are in the process of recruiting an ERP/CRM Developer for our team located in Cincinnati, Ohio, United States. This role involves a significant amount of client and vendor interaction, along with advisory duties and the potential for hands-on work during the implementation phase. As an ERP/CRM Developer, you will be tasked with providing expertise in the areas of Client Side Scripting, Cloud Technologies, CRM, ERP - Enterprise Resource Planning, and Microsoft, among others. This role offers a short term contract employment opportunity. Key Responsibilities: • Advise client and vendor on the direction to take for access configuration in preparation for implementation. • Participate in planning meetings to reach a consensus on the proposed options and confirm direction and next steps. • Serve as an expert in the areas of Client Side Scripting, Cloud Technologies, CRM, ERP - Enterprise Resource Planning, and Microsoft. • Liaise between the client and vendor as a subject matter expert. • Monitor and support planning calls to ensure agreement is reached within a stipulated timeframe. • May involve hands-on work during the implementation phase, depending on the direction agreed upon. • Contribute to API Development, Business Process Functions, Business Requirement Document, and Configuration Management. • Potentially expand into an advisory role, providing guidance to the client and vendor. • Ensure the client is ready to start the implementation as soon as agreement is reached with the system vendor.

Client Service Coordinator - Associate We are seeking a Client Service Coordinator - Associate to join our team in the Investment Advisory industry. This role involves a variety of administrative duties, including customer service, scheduling, and office coordination. As part of our team, you will have the opportunity to work on special projects and contribute to our commitment to providing exceptional service to our clients. Responsibilities: • Coordinate meetings and conference calls to ensure smooth communication within the team• Handle inbound calls, addressing customer inquiries and concerns professionally and promptly• Maintain an organized filing system for easy accessibility of documents• Distribute incoming mail to the appropriate recipients in a timely manner• Utilize Microsoft Office Suites and Microsoft Teams for various administrative tasks• Lead special projects, demonstrating strong organizational skills and attention to detail• Exhibit strong communication skills in all interactions, both internally and externally• Prioritize tasks effectively to meet deadlines and commitments• Provide general administrative support to the department, including typing and scheduling• Ensure the office is well-stocked with necessary supplies and equipment for efficient operation.

Billing Clerk We are seeking a detail-oriented and highly organized Invoice Billing Specialist to join our team. In this role, you will be responsible for managing a high volume of invoicing, assisting with accounts payable and accounts receivable processes, and supporting efficient financial operations. The ideal candidate will have a proven track record of handling high-volume invoicing and experience working with third-party vendor invoices. Strong communication skills and proficiency in Microsoft Outlook are essential.Responsibilities:<ul><li>Process and manage a high volume of invoices with accuracy and efficiency.</li><li>Maintain and update vendor and customer accounts, ensuring all invoice details are accurate.</li><li>Support accounts payable and accounts receivable processes, including timely payment processing and collections as needed.</li><li>Collaborate with internal teams and third-party vendors to resolve invoice discrepancies and ensure timely approvals.</li><li>Respond to inquiries from vendors, customers, and internal stakeholders regarding invoicing and payment issues.</li><li>Utilize Microsoft Outlook effectively to manage correspondence and track invoice-related communications.</li><li>Ensure compliance with company policies, procedures, and regulatory requirements related to invoicing and payments.</li><li>Assist in month-end and year-end reconciliation processes as assigned.</li><li>Maintain detailed and organized records of all invoice transactions for audit and reporting purposes.</li></ul>

Accounts Receivable Clerk Are you an experienced Accounts Receivable professional looking to elevate your career while enjoying the stability of full-time employment? Robert Half’s Full-Time Engagement Professionals (FTEP) program gives you the opportunity to work on diverse projects in different industries, all while being a valued, full-time member of our team. As an Accounts Receivable Specialist within the FTEP practice, you’ll gain unparalleled variety, professional development opportunities, and the security of a full-time role. Why Join the FTEP Practice at Robert Half? Our FTEP program provides accounting professionals with:<ol><li>Variety: Collaborate on dynamic assignments across industries, developing a robust skill set.</li><li>Stability: Enjoy the benefits of full-time employment with regular pay and benefits.</li><li>Continuity: Work year-round on impactful assignments while expanding your knowledge and experience.</li></ol>Responsibilities:<ul><li>Generate and send invoices to ensure accurate and timely billing.</li><li>Process and apply payments to customer accounts, including checks, ACH, and credit card transactions.</li><li>Monitor accounts receivable aging reports and follow up with clients on overdue payments.</li><li>Investigate and resolve payment discrepancies, chargebacks, and disputes.</li><li>Reconcile the accounts receivable subledger to the general ledger on a regular basis.</li><li>Collaborate with internal and external stakeholders to resolve AR-related inquiries.</li><li>Assist with month-end and year-end close processes related to accounts receivable.</li><li>Prepare reports and provide insights to support cash flow forecasting.</li></ul>

Receptionist We are offering a long term contract employment opportunity for a Receptionist in the Financial Services industry. As a Receptionist, your primary role will be to ensure smooth communication within the office, manage the front desk, perform data entry tasks, and assist with other clerical duties. Responsibilities: • Operate multi-line phone system to answer incoming calls efficiently• Welcome and assist visitors entering the office• Contribute to the team by accomplishing data entry tasks accurately• Utilize basic office equipment for daily tasks• Ensure accurate filing and organization of office documents• Handle mail and package deliveries from FedEx/UPS, including using stairs• Maintain and update numeric data entries• Provide general clerical support, including typing data entries.