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37 results for Customer Service Manager in Cincinnati, OH

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Robert Half is seeking a reliable and customer-focused Second Shift Customer Service Representative to join our client's team and provide exceptional support during non-traditional hours. As a key point of contact for customers, the ideal candidate will excel at problem-solving, managing inquiries efficiently, and ensuring a positive customer experience. This role is ideal for individuals who enjoy working in the later part of the day and can thrive in a fast-paced environment with a variety of customer needs.

Key Responsibilities:

Customer Support: Respond to customer inquiries via phone, email, or chat in a prompt and professional manner during second shift hours (typically 3:00 PM - 11:00 PM or 4:00 PM - 12:00 AM, depending on the company’s schedule).
Problem Resolution: Investigate and resolve customer issues effectively, providing clear and accurate information while ensuring satisfaction.
Documenting Interactions: Record customer interactions and outcomes in the appropriate systems to ensure accurate records and data tracking.
Product/Service Knowledge: Maintain up-to-date knowledge of the company's products, services, policies, and procedures to answer inquiries accurately and efficiently.
Escalation Management: Identify issues that require escalation and coordinate resolutions with other departments or management when necessary.
Team Collaboration: Work collaboratively with team members to share insights, maintain consistency in service delivery, and support organizational goals.
Shift Coverage: Ensure timely and efficient coverage of incoming requests and assist in creating coverage plans during peak hours or shifts.

Qualifications:

High school diploma or equivalent; additional education or certifications in customer service are a plus.
Proven experience in customer service or a related role.
Excellent written and verbal communication skills.
Ability to work independently while managing multiple tasks efficiently.
Problem-solving skills with a focus on providing resolutions in a calm and organized manner.
Familiarity with customer service software or CRM tools is preferred (e.g., Salesforce, Zendesk).
Comfortable working during second shift hours and adapting as needed based on schedules or business needs.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

37 results for Customer Service Manager in Cincinnati, OH

Second Shift Customer Service Representative Robert Half is seeking a reliable and customer-focused Second Shift Customer Service Representative to join our client's team and provide exceptional support during non-traditional hours. As a key point of contact for customers, the ideal candidate will excel at problem-solving, managing inquiries efficiently, and ensuring a positive customer experience. This role is ideal for individuals who enjoy working in the later part of the day and can thrive in a fast-paced environment with a variety of customer needs. Key Responsibilities:<ul><li>Customer Support: Respond to customer inquiries via phone, email, or chat in a prompt and professional manner during second shift hours (typically 3:00 PM - 11:00 PM or 4:00 PM - 12:00 AM, depending on the company’s schedule).</li><li>Problem Resolution: Investigate and resolve customer issues effectively, providing clear and accurate information while ensuring satisfaction.</li><li>Documenting Interactions: Record customer interactions and outcomes in the appropriate systems to ensure accurate records and data tracking.</li><li>Product/Service Knowledge: Maintain up-to-date knowledge of the company's products, services, policies, and procedures to answer inquiries accurately and efficiently.</li><li>Escalation Management: Identify issues that require escalation and coordinate resolutions with other departments or management when necessary.</li><li>Team Collaboration: Work collaboratively with team members to share insights, maintain consistency in service delivery, and support organizational goals.</li><li>Shift Coverage: Ensure timely and efficient coverage of incoming requests and assist in creating coverage plans during peak hours or shifts.</li></ul>

Sr. Customer Service Representative We are offering a permanent employment opportunity for a Sr. Customer Service Representative in the manufacturing industry in Northern Kentucky. You will be accountable for managing customer accounts, ensuring client satisfaction, coordinating with internal teams, and performing administrative tasks. Responsibilities: • Coordinate with internal teams, including production, logistics, and sales, to meet customer expectations and deadlines• Act as the main point of contact for assigned customers, resolving their issues and providing them with product and service information• Process customer orders, including quoting, entering orders into ERP systems, confirming delivery schedules, and tracking shipments• Enhance client relationships and grow customer accounts by understanding their needs and identifying opportunities for upselling and cross-selling• Ensure accuracy and currentness of client records by managing them using CRM or ERP software• Address client satisfaction issues promptly to ensure retention and provide internal teams with insights about customer feedback to improve operations and client service delivery• Prepare necessary documentation, such as reports, invoices, purchase orders• Handle account setup and billing functions, ensuring accuracy and efficiency• Leverage computer programs and Microsoft Office Suites for efficient task management• Use advanced Microsoft Excel skills for data management and analysis.

2nd shift Customer Service Representative The Account Repair Service Team is looking to add new members with a strong Customer Service mentality! Repair Service Coordinators are needed to help customers navigate through emergency breakdowns and preventative maintenance events. These coordinators remain highly professional, courteous, and knowledgeable whilst working with customers and vendors alike. Responsibilities: • Provide excellent customer service while speaking with customers and vendors, in accordance with training • Dispatch tire, mechanical and towing service to vendors • Resolve on-demand customer requests and provide customers with product and service information • Communicate clear expectations of costs and estimated time of arrival • Follow up with customers in a timely manner to keep them informed • Create service estimates, complete billing process and collect payments • Use sales skills to overcome customer objections and persuade prospects to proceed with service rather than shopping competitors • Provide sales information to interested prospects and forward contact information to an Inside Sales team member when necessary • Identify and escalate priority issues and route calls to appropriate resource • Willingness to work in a team environment, provide support to other team members. • Attend training to gain detailed knowledge of minor and major mechanical repairs • Achieve monthly targets for close percentage, gross profit per job and other targets Qualifications: • Two-year Associated Degree preferred, minimum High School diploma • Experience in (inbound and outbound) sales and customer service preferred • Logistics coordinators, freight brokers, dispatching experience is a plus • Able to provide exceptional customer service and amicably resolve disputes with customers and vendors • Able to work under pressure and handle multiple requests • Multi-tasking and Attention to detail are required • This position requires sitting at a work station carrying out a variety of both manual and computerized data entry and processing tasks • Experience effectively using computers and learning new computer programs • One weekend shift per week required • Flexibility with schedule to assist with a 24/7 365 environment (Will be required to work some holidays) Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Customer Service/Logistics Coordinator We are seeking a detail-oriented Customer Service/Logistics Coordinator with hands-on experience in SAP for ongoing opportunities. The ideal candidate will play a vital role in ensuring our supply chain processes run smoothly while delivering outstanding customer service to clients. This position requires strong organizational skills, a proactive mindset, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities:<ol><li>Customer Service Support:</li></ol><ul><li>Act as the primary point of contact for customer inquiries, order status updates, and issue resolution.</li><li>Provide proactive communication to clients regarding shipping schedules, delays, and order confirmations.</li><li>Build and maintain effective relationships with clients, ensuring high satisfaction levels.</li></ul><ol><li>Order Management:</li></ol><ul><li>Enter, manage, and track customer orders using SAP to ensure accurate and timely processing.</li><li>Coordinate with internal teams (sales, production, and logistics) to meet customer requirements.</li><li>Monitor and maintain accurate order records in the system, including changes, cancellations, and returns.</li></ul><ol><li>Logistics Coordination:</li></ol><ul><li>Organize and manage domestic and international shipment schedules to meet delivery timelines.</li><li>Ensure compliance with all shipping regulations and documentation requirements.</li><li>Collaborate with carriers and 3PL providers to resolve shipping issues such as delays or damage claims.</li></ul><ol><li>SAP Utilization:</li></ol><ul><li>Optimize processes by leveraging SAP for order management, inventory updates, and shipping documentation.</li><li>Analyze data within SAP to provide insights into operational efficiency and identify areas for improvement.</li></ul><ol><li>Cross-functional Communication:</li></ol><ul><li>Work closely with warehouse, procurement, and accounting teams to facilitate seamless workflows.</li><li>Serve as a liaison between customers and internal departments to ensure alignment on priorities.</li></ul>

Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative in Florence, Kentucky. The role is within a manufacturing company, where you will not be working in a call center but rather in close proximity with a small team. Responsibilities: • Serve as the primary point of contact for the company's customers, ensuring their inquiries and concerns are promptly addressed• Accurately and efficiently input customer orders, and make necessary corrections in the SAP system• Take responsibility for resolving issues related to order entries and purchase orders• Maintain comprehensive and precise records of customer interactions and transactions• Check customer accounts regularly and initiate appropriate actions when necessary• Apply your customer service skills to foster strong relationships with our customers• Conduct data entry tasks and ensure all customer data is up-to-date and accurate• Work closely with a small team, offering mutual support and collaboration• Correct any billing errors and ensure all invoices are accurate before sending to customers.

Sales Assistant We are looking for a meticulous Sales Assistant to join our team in Dayton, Ohio. In this role, you will be responsible for supporting our management team with various sales initiatives, managing customer interactions, and ensuring the smooth operation of our sales processes. Responsibilities:• Assisting the management team in understanding and addressing customer requirements.• Formulating accurate pricing quotes and proposals tailored to customer needs.• Engaging with both new and existing customers to guarantee satisfaction with products and services.• Ensuring the sales process provides a consistently positive experience for customers.• Administering and organizing all sales functions and processes.• Leveraging CRM tools for efficient data processing.• Handling inbound calls and providing exceptional customer service.• Assisting in determining customer pricing. For immediate consideration, call 937.224.8326.

Client Service Coordinator - Associate We are seeking a Client Service Coordinator - Associate to join our team in the Investment Advisory industry. This role involves a variety of administrative duties, including customer service, scheduling, and office coordination. As part of our team, you will have the opportunity to work on special projects and contribute to our commitment to providing exceptional service to our clients. Responsibilities: • Coordinate meetings and conference calls to ensure smooth communication within the team• Handle inbound calls, addressing customer inquiries and concerns professionally and promptly• Maintain an organized filing system for easy accessibility of documents• Distribute incoming mail to the appropriate recipients in a timely manner• Utilize Microsoft Office Suites and Microsoft Teams for various administrative tasks• Lead special projects, demonstrating strong organizational skills and attention to detail• Exhibit strong communication skills in all interactions, both internally and externally• Prioritize tasks effectively to meet deadlines and commitments• Provide general administrative support to the department, including typing and scheduling• Ensure the office is well-stocked with necessary supplies and equipment for efficient operation.

Project Assistant We are in the process of recruiting a Project Assistant for our operations in Milford, Ohio, United States. The Project Assistant will play a crucial role in our team, focusing on the management of incoming product, repackaging for marketing purposes, and maintaining organization within the workplace. This role offers a short term contract employment opportunity. Responsibilities: • Overseeing the unpackaging and repackaging of products for marketing needs. • Utilizing Microsoft Excel, PowerPoint, Word, and Outlook to manage timelines and track progress. • Providing customer service, resolving inquiries, and processing applications. • Carrying out data entry tasks to maintain accurate records. • Implementing shipping functions as required. • Organizing and managing files for efficient workflow. • Scanning documents for digital record keeping.

Senior Administrative Assistant We are offering a contract to permanent employment opportunity for a fully on-site Property Administrator in Columbus, Ohio. The industry focus is industrial site management, and the successful applicant will be tasked with a variety of administrative duties, including handling tenant inquiries, contract preparation, and managing payment processes. The workplace environment will require the ability to transition between tasks quickly and effectively. Responsibilities: • Fielding calls and managing inquiries from tenants at industrial sites• Utilizing software to accurately input and check payment status• Preparing and managing contracts as required• Liaising with the accounting department to ensure all rent and payments are processed accurately• Following up with tenants regarding late or incorrect rent payments• Ensuring the office is always well-stocked with necessary supplies• Processing management and maintenance staff hours, tenant bill back invoices through accounting, expense reports, monthly meter readings of properties, and check requests for review and approval• Demonstrating strong customer service skills in all interactions• Ability to handle unexpected issues or urgent tasks as they arise, such as dealing with tenant complaints or facilities issues.

Business Development Manager This role is critical to our growth strategy, ensuring that our sales team is equipped with the best tools, training, and support to succeed. The ideal candidate will have a proven track record in sales enablement, with extensive experience in Salesforce and a deep understanding of the sales process. Key Role Objectives:<ul><li>Construct and oversee growth-centered business plans</li><li>Install and maintain systematized sales procedures and newcomer programs</li><li>Develop and revise sales representative guides and continuous training schemes</li><li>Track and scrutinize sales key performance indicators for alignment with company's objectives</li><li>Sustain professional relations with potential and existing clients</li></ul>Primary Responsibilities:<ul><li>Advocate the company's offerings to prospective customers</li><li>Engage in collaborative business conferences to update crucial stakeholders</li><li>Provide ongoing, constructive critique to sales colleagues</li><li>Supervise a team of sales development representatives, offering comprehensive training and support</li><li>Address client inquiries regarding the company's products or services</li><li>Implement and supervise CRM tools, with emphasis on Salesforce</li><li>Constantly improve sales induction and training schemes</li><li>Monitor sales progress for alignment with company objectives</li><li>Educate and improve competencies of sales personnel</li><li>Set and track performance indicators for sales representatives concerning consultations scheduled and held</li><li>Act as a motivator and talent developer, using gamification techniques</li><li>Implement and oversee performance-driven compensation schemes.</li></ul>

Portfolio Manager Job Description:We are seeking a Wealth Management Analyst to join our large advisory team in the Cincinnati market. As a Portfolio Manager, you will play an integral role in managing the team's equity and fixed-income investment portfolios while contributing to the creation of a strategic market outlook. Collaborating extensively with other portfolio management team members and the investment committee, your primary focus will be on delivering high-quality research, analysis, and execution.While this role is not predominantly client-facing, you will occasionally participate in client or prospect meetings to communicate insights and strategies. Key Responsibilities:<ul><li>Portfolio Management: Manage equity and fixed income investment portfolios for the advisory team with a focus on performance and alignment with strategic objectives.</li><li>Research & Analysis: Conduct in-depth research and analysis of both existing and potential portfolio holdings using fundamental methodologies.</li><li>Market Strategy: Provide ongoing updates on market, economic, and portfolio performance to the investment committee and collaborate on the development of strategic investment direction.</li><li>Trade Execution: Execute equity and fixed income trades across all managed accounts in compliance with policies and guidelines.</li><li>Collaboration: Partner with the investment committee and portfolio management team to ensure the seamless implementation of investment strategies.</li><li>Client Interaction: Occasionally support client and prospect meetings by delivering insights into market and portfolio performance.</li></ul>

Financial Planning & Analysis Manager Robert Half is seeking a Financial Reporting and Analysis Manager for a growing Cincinnati area manufacturing company. Below are the responsibilities for the FP& A Manager position. Duties & Responsibilities:• Manage and oversee the annual budgeting, forecasting, and long-range financial planning processes.• Develop and maintain complex financial models to support decision-making across the organization.• Analyze financial data to identify trends, risks, and opportunities for growth.• Collaborate with cross-functional teams to ensure alignment of financial plans with strategic objectives.• Drive improvements in financial processes, systems, and reporting capabilities to enhance efficiency and accuracy.• Evaluate potential investments, mergers, and acquisitions to support growth initiatives.• Mentor and develop FP& A team members, promoting a culture of continuous learning and professional growth.For immediate consideration please contact Jarrod Moon (859)229-3603

Administrative Assistant We are seeking detail-oriented Administrative Assistants for ongoing opportunities to provide essential support to a dynamic team or department. The ideal candidate excels at managing multiple priorities, has outstanding organizational skills, and demonstrates a proactive approach to problem-solving. This role is perfect for someone who thrives in a fast-paced environment and enjoys contributing to the overall efficiency and success of the organization. Key Responsibilities:<ul><li>Administrative Support: Perform a variety of administrative tasks, including answering phones, managing schedules, preparing correspondence, and organizing meetings.</li><li>Document Preparation: Create, edit, and proofread documents such as memos, reports, presentations, and spreadsheets to ensure accuracy and professionalism.</li><li>Calendar and Meeting Management: Maintain and manage calendars, coordinate appointments, and schedule meetings, including preparing meeting materials and arranging logistics as needed.</li><li>Office Management: Handle office supplies inventory, order necessary items, and ensure the workplace is organized and running efficiently.</li><li>Communication: Act as a point of contact for team members and external stakeholders, providing excellent customer service and clear communication.</li><li>Data Entry and Record Maintenance: Input and update accurate data into databases, spreadsheets, or records management systems; ensure files are organized and easy to retrieve.</li><li>Expense Reports: Assist with processing and tracking expense reports and invoices as required.</li><li>Project Coordination: Support special projects and ad hoc tasks as assigned, adhering to timelines and maintaining project documentation.</li></ul>

Administrative Assistant We are seeking a detail-oriented Administrative Assistant for ongoing opportunities to provide essential support to a dynamic team or department. The ideal candidate excels at managing multiple priorities, has outstanding organizational skills, and demonstrates a proactive approach to problem-solving. This role is perfect for someone who thrives in a fast-paced environment and enjoys contributing to the overall efficiency and success of the organization. Key Responsibilities:<ul><li>Administrative Support: Perform a variety of administrative tasks, including answering phones, managing schedules, preparing correspondence, and organizing meetings.</li><li>Document Preparation: Create, edit, and proofread documents such as memos, reports, presentations, and spreadsheets to ensure accuracy and professionalism.</li><li>Calendar and Meeting Management: Maintain and manage calendars, coordinate appointments, and schedule meetings, including preparing meeting materials and arranging logistics as needed.</li><li>Office Management: Handle office supplies inventory, order necessary items, and ensure the workplace is organized and running efficiently.</li><li>Communication: Act as a point of contact for team members and external stakeholders, providing excellent customer service and clear communication.</li><li>Data Entry and Record Maintenance: Input and update accurate data into databases, spreadsheets, or records management systems; ensure files are organized and easy to retrieve.</li><li>Expense Reports: Assist with processing and tracking expense reports and invoices as required.</li><li>Project Coordination: Support special projects and ad hoc tasks as assigned, adhering to timelines and maintaining project documentation.</li></ul>

HUD Property Manager We are offering a contract for permanent employment for a HUD Property Manager in the Real Estate & Property industry. This role is based in Cincinnati, Ohio, and will involve managing various administrative tasks, drafting and processing documents, and ensuring compliance with HUD and Fair Housing regulations in a multifamily housing setting. Responsibilities: • Oversee the adherence and implementation of all property-related policies and procedures. • Coordinate and assist in providing services to residents, families, and guests. • Handle resident and staff concerns and assist in problem resolution. • Prepare and manage necessary documents for daily operations and marketing. • Ensure smooth office operations and effective communication flow. • Maintain and manage office supplies effectively. • Foster a customer-friendly environment that respects the individuality of each resident. • Conduct property tours as needed and assist residents with mail services. • Compile and organize reports and data for meetings. • Initiate the resident inquiry process and report any resident concerns to the appropriate personnel. • Respond to resident emergencies, provide first-aid assistance, and coordinate with nursing staff. • Assist in the process of resident admission, transfer, and discharge. • Contribute to budgeting and marketing efforts. • Adhere to established infection control, standard precautions, safety, and HACCP policies and procedures. • Report any hazardous conditions or equipment malfunctions immediately. • Ensure the accurate calculation of income, assets, and rent. • Maintain the property waiting list and resident files in accordance with company and regulatory agency policies. • Review household certifications for all affordable properties to ensure compliance. • Schedule resident recertification interviews and apartment inspections. • Coordinate on-site data collection and process resident information.

Accounts Receivable Specialist We are offering a permanent employment opportunity for an Accounts Receivable Specialist based in West Chester, Ohio. As an Accounts Receivable Specialist, you will play a crucial role in managing customer and project manager experiences, ensuring timely and accurate billing, and supporting the operations team. Responsibilities:• Overseeing customer and project manager relationships, providing a supportive presence.• Managing the process of monthly progress billings, ensuring both accuracy and timeliness.• Collaborating with the project team to effectively manage customer expectations.• Ensuring job compliance that allows for smooth monthly cycles and quick payment turnaround.• Communicating effectively with customers and project managers for quick resolution of requirements.• Overseeing receivable status and entry to the ERP system to facilitate visibility in the collection and billing process.• Supporting continuous improvement projects and making suggestions for enhancement.• Collecting lien waivers from suppliers and supporting Accounts Receivable, Accounts Payable, and operations team in compliance requirements.• Filing notices to establish lien rights and monitoring lien right expiration dates, including research to understand lien laws by state.• Providing support to the operations team across all facilities to ensure an excellent customer experience

Legal Support We are seeking a paralegal with bankruptcy experience for a client in the Dayton area. This position is looking for someone d Chapter 7 and 13 experience. This position can sit on a fully remote basis! <ul><li>Bankruptcy experience as a paralegal </li><li>3+ years of debtors' side experience</li><li>Strong attention to detail and organizational skills</li><li>Excellent written and verbal communication skills</li><li>Ability to prioritize and multitask effectively</li><li> Preparing and reviewing legal documents pertaining to bankruptcy cases</li><li> Facilitating communication with clients and other legal professionals to discuss case details</li><li>Maintaining confidentiality and exercising discretion while handling sensitive information</li></ul>

IT Director This role is within the construction/contractor industry and will serve as a crucial IT service liaison to the business unit. You will be responsible for managing and coordinating IT services, understanding business needs and goals, developing an application roadmap, and ensuring seamless communication between IT teams and business stakeholders. Responsibilities: • Serve as the liaison for all IT services within the business unit, ensuring consistent service levels are met.• Collaborate with business counterparts to analyze computer system needs for management information and functional operations.• Develop, communicate, and maintain the Application roadmap for supported business units.• Oversee the development and management of the Annual IT budget supporting the business unit's roadmap.• Execute the IT roadmap, ensuring alignment with business objectives.• Negotiate and contract with consultants, technical personnel, and vendors for services and products.• Manage the development, implementation, installation, and operation of information and functional systems for the organization.• Champion change management efforts, assisting business units in adopting new digital tools and technologies.• Monitor key performance indicators (KPIs) for IT projects and services, ensuring stakeholder satisfaction.• Act as a key point of escalation for IT issues affecting business operations, working to resolve critical incidents effectively and efficiently.• Develop, implement, and monitor management information systems policies and controls.• Manage the relationship with our ERP and other software support partners and other project-based 3rd party service providers.• Collaborate with executives to develop and implement digital strategies that drive innovation and business growth.• Develop, maintain, and test disaster recovery plans.• Coordinate with IT for the purchase, implementation and configuration of networks, desktop, infrastructure equipment, and monitoring tools.

Finance Manager We are offering a contract employment opportunity in Cincinnati, Ohio for a Finance Manager in the Manufacturing industry. This role involves a high degree of organization and attention to detail, with responsibility for processing customer applications, maintaining customer records, and resolving customer inquiries. You will also be tasked with monitoring customer accounts and taking appropriate action. Responsibilities:• Accurately and efficiently process customer credit applications• Maintain precise records of customer credit• Resolve customer inquiries in a timely and detail-oriented manner• Monitor customer accounts and take necessary action based on their status• Assist with forecasting and financial analysis tasks• Conduct cost analysis to ensure financial efficiency• Utilize accounting software systems to perform various accounting functions• Participate in budget processes and capital management activities• Carry out cash forecasting to manage financial resources effectively• Involve in forecasting and modeling processes to support strategic planning• Perform inventory forecasting to manage stock levels• Contribute to budgeting and cost analysis tasks to support financial planning.

CFO - Chief Financial Officer Robert Half Management Resources is currently looking for an experienced accounting and finance professional to support a contract to hire interim CFO opportunity with a Real Estate/Property Management client in Dayton, OH. The interim CFO will work with the CEO to manage all accounting and finance functions for the organization. The interim CFO will oversee the current controller and accounting team, including all financial reporting and budgeting/FP& A activities. Ideal candidate will have prior experience in the Real Estate/Property Management industry and will be comfortable with hands-on, detail-oriented execution. Role is expected to last at least 3 months as a contract, with potential for conversion. Role is 100% onsite at the client's location in Dayton, OH. Responsibilities • Lead strategic planning sessions and provide direction for the finance team• Oversee the use of Appfolio, an asset management software, and Quickbooks for financial operations• Manage and monitor customer accounts and take appropriate actions when necessary• Handle auditing, budget processes, and capital management• Perform cash flow analysis and maintain accurate financial records• Demonstrate proficiency in Microsoft Excel for financial analysis and reporting• Utilize knowledge of commercial real estate and commercial property management in financial decision making• Navigate and operate business and accounting software systems effectively• Ensure that all customer credit applications are processed accurately and efficiently.

IS Supervisor We are searching for a dedicated IS Supervisor to join our team in Sidney, Ohio. In this role, you will be expected to supervise and maintain various components of the Information Systems, including hardware and software, and provide program support through data analysis and reports. You will also be responsible for staff training and supervising the IS Specialist. Responsibilities • Oversee and manage the installation, upgrade, and upkeep of all Information Systems components, including servers, phone systems, laptops, printers, and other hardware.• Ensure the smooth functioning of onsite applications and offsite systems by troubleshooting and resolving problems promptly.• Collaborate with contractors and ODA on networking, hardware, and software issues.• Develop and update IT and HIPAA policies/procedures to meet ODA and agency guidelines.• Coordinate disaster plans for the agency and revise them as needed.• Support the IS Specialist in handling issues and tasks.• Test and coordinate the installation of new software versions and updates.• Apply HIPAA regulations to the agency's policies and operations.• Manage the development, implementation, and management of next-gen managed care portals and PIMS modernization.• Conduct yearly network assessments and audits for HIPAA compliance.• Create, maintain, and support custom programs in Apricot and Mon Ami cloud database systems.• Oversee user security and processes for database access.• Assist with agency database applications like Sage, Quick Books, and EZClaims.• Collect, maintain, and analyze department data and records from the IS ticket system.• Attend and actively participate in meetings, providing IS Dept. project updates and status reports.• Respond to data requests from funding sources in a timely manner.• Supervise the IS Specialist, coordinating responsibilities and fostering a collaborative team environment.• Provide training and support to staff on new programs and IS processes.• Maintain HIPAA certification and assist with any questions or issues.• Conduct annual security training and HIPAA refresh training.

SAP Financial Data Consultant We are seeking a skilled SAP Financial Data Consultant to join our team. As an SAP Financial Data Consultant, you will be responsible for overseeing the entire data process, from booking to reporting, and utilizing business intelligence tools for financial reporting and revenue analysis. Responsibilities: • Oversee the comprehensive data lifecycle, ensuring seamless data flow from initiation to final reporting.• Utilize your SAP expertise to support the process of transitioning to S4Hana, focusing on data integrity and consistency.• Leverage your background in finance to offer insights and analysis for financial reporting.• Use business intelligence tools like Anaplan and Power BI to enhance financial reporting and revenue analysis.• Collaborate with various stakeholders to understand requirements and provide data-driven solutions.• Ensure efficient data flow within the current environment, with a special emphasis on Snowflake integration.• Support the implementation of S4Hana, ensuring data integrity and consistency throughout the process.

Billing Clerk We are seeking a detail-oriented and highly organized Invoice Billing Specialist to join our team. In this role, you will be responsible for managing a high volume of invoicing, assisting with accounts payable and accounts receivable processes, and supporting efficient financial operations. The ideal candidate will have a proven track record of handling high-volume invoicing and experience working with third-party vendor invoices. Strong communication skills and proficiency in Microsoft Outlook are essential.Responsibilities:<ul><li>Process and manage a high volume of invoices with accuracy and efficiency.</li><li>Maintain and update vendor and customer accounts, ensuring all invoice details are accurate.</li><li>Support accounts payable and accounts receivable processes, including timely payment processing and collections as needed.</li><li>Collaborate with internal teams and third-party vendors to resolve invoice discrepancies and ensure timely approvals.</li><li>Respond to inquiries from vendors, customers, and internal stakeholders regarding invoicing and payment issues.</li><li>Utilize Microsoft Outlook effectively to manage correspondence and track invoice-related communications.</li><li>Ensure compliance with company policies, procedures, and regulatory requirements related to invoicing and payments.</li><li>Assist in month-end and year-end reconciliation processes as assigned.</li><li>Maintain detailed and organized records of all invoice transactions for audit and reporting purposes.</li></ul>

Legal Assistant We are looking for a Legal Assistant to join our team in Milford, Ohio. In this role, you will be providing invaluable support to our legal team, focusing on various administrative and legal tasks in the Civil Litigation industry. Responsibilities: • Assisting the attorney in drafting legal documents • Managing e-filing systems effectively • Taking charge of scheduling commitments and appointments • Providing support to the attorney as needed • Overseeing and managing customer credit applications • Ensuring customer credit records are maintained accurately • Monitoring customer accounts and initiating appropriate actions • Handling customer inquiries and providing solutions promptly.

Collections Specialist We are offering a long-term contract employment opportunity for an experienced Collections Specialist. As a Collections Specialist, you'll play a vital role in handling customer accounts and ensuring prompt payments. Responsibilities:• Communicate with customers via phone and email to coordinate collection activities and discuss overdue payments.• Handle customer complaints or billing issues, resolving them efficiently or escalating as required.• Keep track of aging accounts and act promptly to address any overdue balances.• Oversee daily invoicing activities, including printing and sending invoices, checking for billing errors, and completing payment vouchers as necessary.• Prepare regular reports on outstanding accounts and progress towards repayment.• Collaborate effectively with customers, directing them to the appropriate department when needed, and providing support to other accounting roles as required.• Leverage accounting software systems to maintain and monitor customer accounts.• Utilize your skills in B2B collections and commercial collections to ensure smooth collection operations. • Respond to inbound calls, addressing customer inquiries and concerns promptly and professionally.• Apply your understanding of accounts receivable (AR) and billing functions to ensure accurate and timely payment processing.

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37 results for Customer Service Manager in Cincinnati, OH

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