9 results for Product Support Specialist in Cincinnati, OH

Technical Writer I We are offering a long term contract employment opportunity for a Technical Writer I in Batesville, Indiana. This role involves creating, developing, writing, and editing operational and instructional documents to support the end-users of company products. The position will necessitate collaboration across different teams and the management of multiple projects simultaneously. Responsibilities: • Creating and developing operational and instructional documents to support end-users of company products. • Ensuring that all documents conform to existing department style guidelines, quality assurance, and regulatory standards. • Collaborating cross-functionally to plan, research, develop, and prepare publication plans for each assigned project. • Managing the development and production of documents within budget and schedule. • Conducting interviews with technical staff and other functional groups to gather information for projects. • Providing rough drafts, sketches, and other appropriate inputs required for illustrators to create illustrations and artwork for final documents. • Revising existing documents to support product changes. • Learning unfamiliar technical communication tools quickly and documenting complex technologies. • Working with the Tech Comm team to obtain translation and delivery schedule estimates and sharing them with project teams. • Prioritizing work appropriately to satisfy multiple project teams and seeking assistance from colleagues to resolve conflicting project demands.

Help Desk Technician We are offering a long term contract employment opportunity for a Help Desk Technician in Wilmington, Ohio. As a key member of our team within the transport industry, your role will primarily involve providing technical support, troubleshooting hardware issues, and maintaining a structured, process-driven environment. Responsibilities: • Communicating technical concepts clearly to individuals with varying levels of technical understanding. • Utilizing industry best practices to recognize, analyze, and effectively solve problems in an organized and timely manner. • Exhibiting the ability to manage multiple tasks in a fast-paced environment. • Setting up, configuring, and troubleshooting desktop/notebook hardware, as well as iOS devices in a networked environment. • Gaining proficiency in Microsoft Office 2007, 2010, 2013, and 2016, as well as Outlook 2007, 2010, 2013, and 2016. • Acquiring some knowledge of TCP/IP networking, and related network services such as DNS, SMTP, DHCP, etc. • Understanding Active Directory concepts and administration. • Applying skills in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments. • Maintaining a structured, process-driven work environment and demonstrating self-motivation.

Second Shift Customer Service Representative Robert Half is seeking a reliable and customer-focused Second Shift Customer Service Representative to join our client's team and provide exceptional support during non-traditional hours. As a key point of contact for customers, the ideal candidate will excel at problem-solving, managing inquiries efficiently, and ensuring a positive customer experience. This role is ideal for individuals who enjoy working in the later part of the day and can thrive in a fast-paced environment with a variety of customer needs. Key Responsibilities:<ul><li>Customer Support: Respond to customer inquiries via phone, email, or chat in a prompt and professional manner during second shift hours (typically 3:00 PM - 11:00 PM or 4:00 PM - 12:00 AM, depending on the company’s schedule).</li><li>Problem Resolution: Investigate and resolve customer issues effectively, providing clear and accurate information while ensuring satisfaction.</li><li>Documenting Interactions: Record customer interactions and outcomes in the appropriate systems to ensure accurate records and data tracking.</li><li>Product/Service Knowledge: Maintain up-to-date knowledge of the company's products, services, policies, and procedures to answer inquiries accurately and efficiently.</li><li>Escalation Management: Identify issues that require escalation and coordinate resolutions with other departments or management when necessary.</li><li>Team Collaboration: Work collaboratively with team members to share insights, maintain consistency in service delivery, and support organizational goals.</li><li>Shift Coverage: Ensure timely and efficient coverage of incoming requests and assist in creating coverage plans during peak hours or shifts.</li></ul>

Business Development Manager This role is critical to our growth strategy, ensuring that our sales team is equipped with the best tools, training, and support to succeed. The ideal candidate will have a proven track record in sales enablement, with extensive experience in Salesforce and a deep understanding of the sales process. Key Role Objectives:<ul><li>Construct and oversee growth-centered business plans</li><li>Install and maintain systematized sales procedures and newcomer programs</li><li>Develop and revise sales representative guides and continuous training schemes</li><li>Track and scrutinize sales key performance indicators for alignment with company's objectives</li><li>Sustain professional relations with potential and existing clients</li></ul>Primary Responsibilities:<ul><li>Advocate the company's offerings to prospective customers</li><li>Engage in collaborative business conferences to update crucial stakeholders</li><li>Provide ongoing, constructive critique to sales colleagues</li><li>Supervise a team of sales development representatives, offering comprehensive training and support</li><li>Address client inquiries regarding the company's products or services</li><li>Implement and supervise CRM tools, with emphasis on Salesforce</li><li>Constantly improve sales induction and training schemes</li><li>Monitor sales progress for alignment with company objectives</li><li>Educate and improve competencies of sales personnel</li><li>Set and track performance indicators for sales representatives concerning consultations scheduled and held</li><li>Act as a motivator and talent developer, using gamification techniques</li><li>Implement and oversee performance-driven compensation schemes.</li></ul>

ERP/CRM Developer We are in the process of recruiting an ERP/CRM Developer for our team located in Cincinnati, Ohio, United States. This role involves a significant amount of client and vendor interaction, along with advisory duties and the potential for hands-on work during the implementation phase. As an ERP/CRM Developer, you will be tasked with providing expertise in the areas of Client Side Scripting, Cloud Technologies, CRM, ERP - Enterprise Resource Planning, and Microsoft, among others. This role offers a short term contract employment opportunity. Key Responsibilities: • Advise client and vendor on the direction to take for access configuration in preparation for implementation. • Participate in planning meetings to reach a consensus on the proposed options and confirm direction and next steps. • Serve as an expert in the areas of Client Side Scripting, Cloud Technologies, CRM, ERP - Enterprise Resource Planning, and Microsoft. • Liaise between the client and vendor as a subject matter expert. • Monitor and support planning calls to ensure agreement is reached within a stipulated timeframe. • May involve hands-on work during the implementation phase, depending on the direction agreed upon. • Contribute to API Development, Business Process Functions, Business Requirement Document, and Configuration Management. • Potentially expand into an advisory role, providing guidance to the client and vendor. • Ensure the client is ready to start the implementation as soon as agreement is reached with the system vendor.

Portfolio Manager Job Description:We are seeking a Wealth Management Analyst to join our large advisory team in the Cincinnati market. As a Portfolio Manager, you will play an integral role in managing the team's equity and fixed-income investment portfolios while contributing to the creation of a strategic market outlook. Collaborating extensively with other portfolio management team members and the investment committee, your primary focus will be on delivering high-quality research, analysis, and execution.While this role is not predominantly client-facing, you will occasionally participate in client or prospect meetings to communicate insights and strategies. Key Responsibilities:<ul><li>Portfolio Management: Manage equity and fixed income investment portfolios for the advisory team with a focus on performance and alignment with strategic objectives.</li><li>Research & Analysis: Conduct in-depth research and analysis of both existing and potential portfolio holdings using fundamental methodologies.</li><li>Market Strategy: Provide ongoing updates on market, economic, and portfolio performance to the investment committee and collaborate on the development of strategic investment direction.</li><li>Trade Execution: Execute equity and fixed income trades across all managed accounts in compliance with policies and guidelines.</li><li>Collaboration: Partner with the investment committee and portfolio management team to ensure the seamless implementation of investment strategies.</li><li>Client Interaction: Occasionally support client and prospect meetings by delivering insights into market and portfolio performance.</li></ul>

2nd shift Customer Service Representative The Account Repair Service Team is looking to add new members with a strong Customer Service mentality! Repair Service Coordinators are needed to help customers navigate through emergency breakdowns and preventative maintenance events. These coordinators remain highly professional, courteous, and knowledgeable whilst working with customers and vendors alike. Responsibilities: • Provide excellent customer service while speaking with customers and vendors, in accordance with training • Dispatch tire, mechanical and towing service to vendors • Resolve on-demand customer requests and provide customers with product and service information • Communicate clear expectations of costs and estimated time of arrival • Follow up with customers in a timely manner to keep them informed • Create service estimates, complete billing process and collect payments • Use sales skills to overcome customer objections and persuade prospects to proceed with service rather than shopping competitors • Provide sales information to interested prospects and forward contact information to an Inside Sales team member when necessary • Identify and escalate priority issues and route calls to appropriate resource • Willingness to work in a team environment, provide support to other team members. • Attend training to gain detailed knowledge of minor and major mechanical repairs • Achieve monthly targets for close percentage, gross profit per job and other targets Qualifications: • Two-year Associated Degree preferred, minimum High School diploma • Experience in (inbound and outbound) sales and customer service preferred • Logistics coordinators, freight brokers, dispatching experience is a plus • Able to provide exceptional customer service and amicably resolve disputes with customers and vendors • Able to work under pressure and handle multiple requests • Multi-tasking and Attention to detail are required • This position requires sitting at a work station carrying out a variety of both manual and computerized data entry and processing tasks • Experience effectively using computers and learning new computer programs • One weekend shift per week required • Flexibility with schedule to assist with a 24/7 365 environment (Will be required to work some holidays) Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

IT Director This role is within the construction/contractor industry and will serve as a crucial IT service liaison to the business unit. You will be responsible for managing and coordinating IT services, understanding business needs and goals, developing an application roadmap, and ensuring seamless communication between IT teams and business stakeholders. Responsibilities: • Serve as the liaison for all IT services within the business unit, ensuring consistent service levels are met.• Collaborate with business counterparts to analyze computer system needs for management information and functional operations.• Develop, communicate, and maintain the Application roadmap for supported business units.• Oversee the development and management of the Annual IT budget supporting the business unit's roadmap.• Execute the IT roadmap, ensuring alignment with business objectives.• Negotiate and contract with consultants, technical personnel, and vendors for services and products.• Manage the development, implementation, installation, and operation of information and functional systems for the organization.• Champion change management efforts, assisting business units in adopting new digital tools and technologies.• Monitor key performance indicators (KPIs) for IT projects and services, ensuring stakeholder satisfaction.• Act as a key point of escalation for IT issues affecting business operations, working to resolve critical incidents effectively and efficiently.• Develop, implement, and monitor management information systems policies and controls.• Manage the relationship with our ERP and other software support partners and other project-based 3rd party service providers.• Collaborate with executives to develop and implement digital strategies that drive innovation and business growth.• Develop, maintain, and test disaster recovery plans.• Coordinate with IT for the purchase, implementation and configuration of networks, desktop, infrastructure equipment, and monitoring tools.

SAP Business Systems Manager We are seeking an SAP Business Systems Manager to join our team in the manufacturing industry, located in Cincinnati, Ohio. As an SAP Business Systems Manager, you will be a trusted advisor to the business, helping to define and communicate business needs as they relate to SAP or other systems. Your responsibilities will include supporting the operational effectiveness and continuous improvement of SAP within the company for all SAP modules and connected business systems. Responsibilities: • Ensuring operational effectiveness and continuous improvement of SAP within the organization • Collaborating with cross-functional departments, working with business owners, subject matter experts, and end users to gather requirements or train on business processes • Supporting SAP operational users to troubleshoot or train on system processes and best practice procedures • Working with engineering and manufacturing personnel on development and analysis of new ERP system functionality • Managing a project team to scope, execute, and complete projects on time and on budget • Defining business requirements and writing functional specification documents • Maintaining a high degree of accuracy and attention to detail through documentation, including but not limited to test scripts and work instructions • Developing and conducting presentations with Power Point • Handling a fast-paced, multi-tasking environment, and prioritizing effectively • Learning and utilizing future software/applications as they are deployed.