7 results for Desktop Support Analyst in Cleveland, OH

Desktop Support Analyst We are in search of a Desktop Support Analyst for our manufacturing operations located in Ravenna, Ohio. In this role, you will be at the forefront of the latest technologies, working with a variety of systems and software. Your primary responsibilities will revolve around providing technical support to our team, managing computer hardware, and ensuring all systems are running smoothly and efficiently. Responsibilities: • Provide comprehensive support for Android Development efforts within the company • Manage and troubleshoot issues related to Cisco Technologies • Oversee the use and functionality of Citrix Technologies across the organization • Maintain and repair computer hardware as needed • Work with Dell Technologies to ensure optimal performance • Manage user access and security through Active Directory • Support configuration and troubleshooting of Apple Devices • Implement and maintain Backup Technologies to ensure data safety • Handle tasks related to Configuration Management to ensure system stability and efficiency.

Sr. Programmer Analyst We are in search of a Sr. Programmer Analyst in the Service industry situated in WESTLAKE, Ohio, 44145-1502, United States. The successful candidate will be involved in a breadth of tasks, from system analysis and planning to problem analysis and resolution. You will be expected to provide technical support, guide other technical staff, and promote best practices within the team. Responsibilities: • Analyze and plan systems in collaboration with management, ensuring thorough documentation of plans and schedules.• Develop, modify, and maintain programs, while diagnosing and correcting any errors.• Design systems based on thorough analysis and consultations, documenting them to meet standards.• Assist with system installation, provide training, and troubleshoot any issues.• Conduct fact-finding and program analysis to resolve issues and improve system functionality.• Provide technical advice, create ad-hoc reports, and offer training and problem-solving support to the team.• Guide and oversee the work of other technical staff members.• Analyze and recommend major projects and system enhancements to improve efficiency.• Define user requirements and translate them into functional system requirements.• Provide or assist with technical training for deployed applications.• Participate in creating system procedures, guidelines, and technical documentation.• Advocate for the software development life cycle's best practices within the team.

Sr. Business Analyst Supports the design, development, testing, deployment and ongoing support of our Project Portfolio Management tools and solutions. • Creates functional requirements aligned to business/user requirements. • Analyze user stories and translate them into functional requirements. • Creates artifacts as necessary to lay out requirements for the team. • Partners with Architects and Engineers to refine requirements and ensure story readiness for development and testing. • Reviews story Acceptance Criteria for completeness, clarity and testability • Supports technical project planning for team activities. • Supports test cycles through implementation of enhancements as needed. • Plans and executes BA level validations of functionality to ensure alignment to functional specifications and solutions design. • Active participant in Production deployments. • Helps structure and plan core team activities during the sprint. • Helps delivery manager as needed to plan out Agile scrum activities, milestones and ceremonies. • Partners with Product Managers to align roadmap to sprint activities.

Business Analyst We are offering a long term contract employment opportunity for a Business Analyst in Independence, Ohio, 44131, United States. The selected individual will be pivotal in the deployment of a custom software system to franchises nationwide, involving considerable interaction with the end clients. This role necessitates frequent travel of up to 50%. Responsibilities: • Facilitate the gathering and documentation of business requirements • Engage in process and technical documentation tasks • Conduct quality assurance testing and software quality assurance activities • Undertake data cleansing tasks for enhanced system performance • Provide post-implementation support for the custom built software system • Participate in User Acceptance Testing (UAT) to validate system functionality • Coordinate project activities to ensure timely delivery • Perform data analysis to support business decisions.

NOC Technician We are offering an exciting opportunity for a NOC Technician in MENTOR, Ohio. You will be part of our team, focusing on supporting network operations, managing client systems, and collaborating on various projects. Your role will be instrumental in maintaining client satisfaction and improving our internal processes. Responsibilities: • Receive and address support calls, aiming to resolve issues remotely or on-site. • Maintain client jobs in the billing system and liaise with senior support staff for escalations or audits. • Implement remote updates and patches for client servers, Microsoft products, backup and antivirus systems, and client management systems. • Contribute to the design, development, implementation, deployment, and maintenance of client networks/systems. • Develop and improve internal monitoring and client network/system deployment policies and procedures. • Assist senior support staff with in-house or client projects as required.

Help Desk Tier 1 We are offering an exciting opportunity for a IT Field Tech role in Columbus, OH. As a key member of our team, you will be the first point of contact for customer inquiries and support requests, as well as maintaining accurate records of customer interactions. The primary industries you will be working in include Android Development, Cisco Technologies, Citrix Technologies, and more. Responsibilities: • Serve as the first point of contact for customers seeking technical assistance over the phone or email.• Determine the best solution based on the issue and details provided by customers.• Walk the customer through the problem-solving process.• Direct unresolved issues to the next level of support personnel.• Provide accurate information on IT products or services.• Record events and problems and their resolution in logs.• Follow-up and update customer status and information.• Pass on any feedback or suggestions by customers to the appropriate internal teams.• Identify and suggest possible improvements on procedures.

System Implementation Manager This role requires up to 50% domestic travel ----- We are offering a long term contract employment opportunity for a System Implementation Manager, a role that operates within the software industry in Independence, Ohio. In this role, you will be primarily involved in managing the release process of a new multi-tenant software application across various locations in the US. Responsibilities: • Manage the distinct software release processes for diverse locations• Facilitate effective change management for end users transitioning to the new system• Perform data analysis and ensure data cleansing as part of the system implementation process• Compile comprehensive technical documentation pertaining to the software release• Conduct User Acceptance Testing (UAT) to confirm the system's functionality and efficiency• Gather requirements for the software release and ensure they are met at each location.