29 results for Help Desk Support Manager in Cleveland, OH

Technical Account Manager Job Description: RPA Technical Account Manager (UIPath Specialist)Overview:We are seeking a dynamic and experienced RPA Technical Account Manager to join our team and serve as the key liaison between our organization and clients utilizing UIPath. The ideal candidate will leverage their deep technical expertise in Robotic Process Automation (RPA) and UIPath platform to counsel clients, troubleshoot technical challenges, promote value-driven solutions, and oversee the successful deployment and implementation of UIPath across client environments. This role demands a strong ability to build and maintain relationships, ensuring client satisfaction, while driving adoption and optimization of UIPath solutions. Key Responsibilities:Client Relationship Management:<ul><li>Develop and maintain strong, professional relationships with clients at all levels, serving as the primary point of contact for all technical inquiries related to UIPath.</li><li>Conduct regular account reviews and ensure alignment between the client's goals and the capabilities of the UIPath platform to address business needs.</li><li>Advocate for clients by providing strategic advice and insights on leveraging RPA for operational efficiency and business transformation.</li></ul>Solution Promotion & Education:<ul><li>Actively promote UIPath products and features, demonstrating their value to client operations and helping clients achieve successful automation outcomes.</li><li>Conduct client training sessions and workshops to enhance understanding of UIPath's capabilities and best practices.</li></ul>Technical Oversight & Troubleshooting:<ul><li>Lead technical discussions and oversee the design, development, and implementation of RPA workflows using UIPath.</li><li>Troubleshoot complex automation and platform issues while ensuring timely resolution.</li><li>Collaborate with cross-functional teams, including developers and support teams, to resolve technical challenges and improve system performance.</li></ul>Project Management & Implementation:<ul><li>Coordinate RPA implementation efforts, ensuring projects are delivered on time, within scope, and align with agreed-upon customer expectations.</li><li>Monitor post-implementation success and identify opportunities for optimization and scaling automation technologies.</li></ul>Account Growth & Retention:<ul><li>Provide strategic feedback to internal teams on client needs, helping shape new product solutions and enhance customer satisfaction.</li></ul>

Desktop Support Analyst We are in search of a Desktop Support Analyst for our manufacturing operations located in Ravenna, Ohio. In this role, you will be at the forefront of the latest technologies, working with a variety of systems and software. Your primary responsibilities will revolve around providing technical support to our team, managing computer hardware, and ensuring all systems are running smoothly and efficiently. Responsibilities: • Provide comprehensive support for Android Development efforts within the company • Manage and troubleshoot issues related to Cisco Technologies • Oversee the use and functionality of Citrix Technologies across the organization • Maintain and repair computer hardware as needed • Work with Dell Technologies to ensure optimal performance • Manage user access and security through Active Directory • Support configuration and troubleshooting of Apple Devices • Implement and maintain Backup Technologies to ensure data safety • Handle tasks related to Configuration Management to ensure system stability and efficiency.

Help Desk Tier 1 We are offering an exciting opportunity for a IT Field Tech role in Columbus, OH. As a key member of our team, you will be the first point of contact for customer inquiries and support requests, as well as maintaining accurate records of customer interactions. The primary industries you will be working in include Android Development, Cisco Technologies, Citrix Technologies, and more. Responsibilities: • Serve as the first point of contact for customers seeking technical assistance over the phone or email.• Determine the best solution based on the issue and details provided by customers.• Walk the customer through the problem-solving process.• Direct unresolved issues to the next level of support personnel.• Provide accurate information on IT products or services.• Record events and problems and their resolution in logs.• Follow-up and update customer status and information.• Pass on any feedback or suggestions by customers to the appropriate internal teams.• Identify and suggest possible improvements on procedures.

Sr. Programmer Analyst We are in search of a Sr. Programmer Analyst in the Service industry situated in WESTLAKE, Ohio, 44145-1502, United States. The successful candidate will be involved in a breadth of tasks, from system analysis and planning to problem analysis and resolution. You will be expected to provide technical support, guide other technical staff, and promote best practices within the team. Responsibilities: • Analyze and plan systems in collaboration with management, ensuring thorough documentation of plans and schedules.• Develop, modify, and maintain programs, while diagnosing and correcting any errors.• Design systems based on thorough analysis and consultations, documenting them to meet standards.• Assist with system installation, provide training, and troubleshoot any issues.• Conduct fact-finding and program analysis to resolve issues and improve system functionality.• Provide technical advice, create ad-hoc reports, and offer training and problem-solving support to the team.• Guide and oversee the work of other technical staff members.• Analyze and recommend major projects and system enhancements to improve efficiency.• Define user requirements and translate them into functional system requirements.• Provide or assist with technical training for deployed applications.• Participate in creating system procedures, guidelines, and technical documentation.• Advocate for the software development life cycle's best practices within the team.

Sr. Business Analyst Supports the design, development, testing, deployment and ongoing support of our Project Portfolio Management tools and solutions. • Creates functional requirements aligned to business/user requirements. • Analyze user stories and translate them into functional requirements. • Creates artifacts as necessary to lay out requirements for the team. • Partners with Architects and Engineers to refine requirements and ensure story readiness for development and testing. • Reviews story Acceptance Criteria for completeness, clarity and testability • Supports technical project planning for team activities. • Supports test cycles through implementation of enhancements as needed. • Plans and executes BA level validations of functionality to ensure alignment to functional specifications and solutions design. • Active participant in Production deployments. • Helps structure and plan core team activities during the sprint. • Helps delivery manager as needed to plan out Agile scrum activities, milestones and ceremonies. • Partners with Product Managers to align roadmap to sprint activities.

NOC Technician We are offering an exciting opportunity for a NOC Technician in MENTOR, Ohio. You will be part of our team, focusing on supporting network operations, managing client systems, and collaborating on various projects. Your role will be instrumental in maintaining client satisfaction and improving our internal processes. Responsibilities: • Receive and address support calls, aiming to resolve issues remotely or on-site. • Maintain client jobs in the billing system and liaise with senior support staff for escalations or audits. • Implement remote updates and patches for client servers, Microsoft products, backup and antivirus systems, and client management systems. • Contribute to the design, development, implementation, deployment, and maintenance of client networks/systems. • Develop and improve internal monitoring and client network/system deployment policies and procedures. • Assist senior support staff with in-house or client projects as required.

Operational Support Specialist We are providing a long-term contract employment opportunity for an Operational Support Specialist in AKRON, Ohio. This role is integral to our team, where you will be tasked with a variety of responsibilities including processing customer applications, maintaining customer records, and resolving customer inquiries, all within the industry. Responsibilities<ul><li>Timekeeping Management: Accurately oversee and manage the timekeeping process for a team of employees using Paylocity to ensure compliance and efficiency.</li><li>Procurement and Supply Chain Coordination: Handle supply procurement for a chemical laboratory, including processing order requests, logging them into the system, placing orders, and verifying the receipt of goods.</li><li>Financial Administrative Support: Conduct entry-level finance tasks such as tracking invoices against purchase orders, reconciling monthly actuals with forecasts, and collaborating with the finance department for improved accuracy.</li><li>General Administrative Assistance: Provide broad administrative support by managing tasks such as expense report processing, coordinating visitor travel arrangements, booking conference rooms, and handling food orders for meetings or events.</li><li>Variance Tracking and Analysis: Contribute to identifying, analyzing, and resolving variances across various operational and financial processes.</li><li>Customer Credit Management: Process, maintain, and ensure the accuracy of customer credit applications and records to foster reliability and trust.</li><li>Skills and Tools Utilization: Employ expertise in account reconciliation, accounts payable (AP), accounts receivable (AR), billing, data entry, invoice processing, and software platforms such as Microsoft Excel, Oracle, QuickBooks, SAP, and Paylocity to execute responsibilities effectively.</li></ul>This role requires someone who thrives in a dynamic environment, demonstrates meticulous attention to detail, leverages technology to streamline processes, and has a proactive mindset in solving operational challenges.

Systems Administrator We are offering an exciting opportunity for a Systems Administrator in the insurance industry, located in FAIRVIEW PARK, Ohio, United States. As a Systems Administrator, you will play a vital role in the technical design, planning, and implementation of network hardware and software. You will also contribute to the development of a proactive maintenance schedule and documentation, serving as a mentor for the rest of the IT team. Your understanding of core Microsoft and VMware infrastructure will be crucial to your success in this role. Responsibilities: • Administer and provide support for network hardware and software installations and configurations. • Contribute to the building and maintenance of servers within a VMware environment. • Develop and maintain documentation related to network, server, and computer systems. • Take part in daily helpdesk service call resolutions. • Keep track of hardware and supply inventory. • Collaborate with multiple vendors to implement and manage systems. • Provide on-call support, available 24/7. • Demonstrate a strong understanding of the company's history, operations, and culture. • Utilize your knowledge of Firewall Technologies, Active Directory, Computer Hardware, and Email security in your daily tasks.

Plant Controller We are offering an exciting opportunity for a Plant Controller in Wooster, Ohio area. This role is vital within our organization, focusing on the handling of payroll, accounts payable, accounts receivable, and inventory management. The Plant Controller will also be responsible for financial reporting and ensuring compliance with accounting policies and corporate financial standards. Key responsibilities: • Provide oversight for operations concerning payroll, accounts payable, accounts receivable, and inventory management.• Execute processes for month-end close, including the preparation and coordination of journal entries and account reconciliations.• Carry out annual budget activities, focusing on labor and overhead expenses, and standard costing of products.• Prepare and coordinate financial reports on a monthly, quarterly, and annual basis.• Ensure the alignment of costing methodologies and strategic data across manufacturing, inventory, and procurement operations in collaboration with the leadership team.• Manage product costing, payroll, accounts payable, and fixed asset management.• Support Operations and Finance Teams with important operational and financial metrics on a daily, weekly, and monthly basis.• Prepare forecasts on a weekly and monthly basis.• Assist Engineering and Operations teams with the approval of capital project requests.• Analyze, interpret, and present financial data and operational results to stakeholders.• Uphold compliance with accounting policies and corporate financial standards.

Technical Recruiting Assistant We are currently seeking a Technical Recruiting Assistant to join our dynamic team. This role focuses on identifying, attracting, and placing skilled technical professionals in roles where they can thrive. Candidates must be results-driven, thrive in a fast-paced environment, and excel in relationship-building through extensive outbound calls to both candidates and clients. Key Responsibilities:<ul><li>Candidate Sourcing & Screening: Utilize various sourcing methods to identify technical professionals, including job boards, networking, referrals, and direct outreach. Assess candidate skills, background, and job preferences through detailed conversations over the phone.</li><li>Heavy Outbound Calls: Conduct a high volume of outbound calls daily to establish contact with potential candidates and build robust talent pipelines</li><li>Client Collaboration: Partner with hiring managers to understand technical hiring needs, job requirements, and company culture, ensuring alignment between candidate profiles and client expectations </li><li>Database Management: Maintain accurate and detailed records in Salesforce.com of candidate interactions, progress, and placements to support recruitment efforts efficiently </li><li>Interview Coordination: Arrange candidate interviews with clients, prepping candidates to ensure successful interactions, ultimately leading to successful send outs </li><li>Networking: Build long-lasting relationships with technical professionals for future opportunities, leveraging industry knowledge to connect effectively with passive candidates.</li><li>Market Expertise: Stay up to date on industry trends and technical roles to provide expert insights to clients and candidates.</li></ul>

D365 Project Manager We are offering a permanent employment opportunity for a D365 Project Manager in MIDDLEFIELD, Ohio. As a D365 Project Manager, your key role will be to lead the entire implementation process of Microsoft Dynamics 365, ensuring it aligns with the business objectives, timelines, and budgets. This role demands in-depth knowledge of Dynamics 365 modules, such as Finance & Operations, Customer Engagement, and Supply Chain Management, and strong project management skills. Responsibilities: • Oversee the entire lifecycle of Microsoft Dynamics 365 implementations, right from discovery and requirements gathering to deployment and post-go-live support. • Construct and manage comprehensive project plans, timelines, resource allocations, and budgets. • Facilitate collaboration among business stakeholders, technical teams, and vendors to ensure smooth integration and adoption. • Proactively identify and manage risks, issues, and dependencies to prevent potential project obstacles. • Spearhead change management initiatives and ensure user adoption through training, documentation, and ongoing support. • Conduct routine status meetings, provide project updates, and handle executive reporting. • Uphold compliance with best practices, governance, and security standards. • Spot opportunities for process enhancements and optimize system functionality.

Customer Service Representative We are actively looking for a Customer Service Representative to become a part of our team in Strongsville, Ohio. In this role, you will play a crucial part in servicing our clients from various sectors. Your primary duties will involve maintaining detailed customer records, addressing customer inquiries, and ensuring the seamless management of customer accounts. This role provides a contract-to-permanent employment opportunity in a dynamic and fast-paced setting. Responsibilities: • Process customer credit applications accurately and promptly • Keep customer credit records updated to ensure precision • Address customer inquiries, providing outstanding service and support • Oversee customer accounts and take necessary measures when needed • Use SAP and Microsoft Office to manage customer data and generate comprehensive reports • Help customers with their requirements, ensuring a positive interaction • Respond to inbound calls, effectively addressing customer queries and concerns • Carry out data entry tasks, ensuring information is precise and current • Resolve any issues that come up, providing solutions quickly • Maintain a positive demeanor while working in a high-speed environment.

Sr. Cyber Security Analyst • To assist in overseeing aspects of security management globally. • Manage service partners to ensure that IT security services are delivered in a timly and cost effective way. • To monitor security policy and compliance by conducting periodic assessments. • To oversee the assessment of internal and external scan reports. Challenging external experts when reports are erroneous. • To carry out any investigation in security issues, highlighted under information security procedures to satisfactory conclusion, maintaining accurate records and reports the meet the need of the business as well as regulatory bodies. • Define and implement the security incident management processes (aligned wit ITIL and Avon’s other IT incident processes). • When required carry out internal and supplier audit activity in order to monitor ongoing compliance with NIST, ISO27001 requirements. • To collaborate in critical business projects to ensure that security issues are addressed thoughout the project lifecycle. • To provide security advise and guidance to implement cost effective security controls to meet corporate global security requirements. • To assess al software in the service portfolio pipeline for compliance and risk. • Assist in developing security awareness materials, security presentation and information security training sessions. • Work with members of the IT team to identify, select and implement controls, processes, and procedures to support service level agreements to ensure security controls are managed and maintained. • Coach and mentor less senior team members (IT Security Analysts). • As we are a medium sized team covering a range of technologies, the role holder can expect occasionally to be asked to support other members of the team in areas that are outside of the primary remit of this role. • This role requires privilege access to both identity and access management systems.

Sales Support We are offering a contract to hire employment opportunity for a dedicated, detail-oriented Sales Support individual in North Canton, Ohio. In this role, you will be an integral part of our team, handling various tasks such as receiving and making calls, managing orders, participating in meetings, and ensuring efficient email correspondence. Responsibilities: • Handle inbound calls, providing exceptional customer service to address inquiries and concerns.• Make outbound follow-up calls as necessary to maintain customer satisfaction and service quality.• Manage order entry with precision, ensuring all details are accurately inputted into our system.• Attend meetings, contributing valuable input and staying abreast of all relevant information.• Monitor the delivery status of orders, keeping customers informed and resolving any issues promptly.• Ensure effective email correspondence, responding promptly to all customer communications.• Utilize CRM software to maintain accurate customer records and facilitate efficient processes.• Return calls in a timely manner, demonstrating our commitment to excellent customer service.

Executive Assistant We are seeking a meticulous Executive Assistant to join our clients teamr. As an Executive Assistant, you will be tasked with managing schedules, coordinating meetings, planning events, and arranging travel. You will also serve as the primary contact for partners and will supervise board meetings. Responsibilities: • Organize and coordinate schedules to ensure efficient time management• Arrange both domestic and international travel, including flights, hotels, transportation, and dining• Act as a primary resource for partners, providing support and addressing inquiries• Supervise the planning and execution of various events• Manage the logistics and administration of board meetings• Utilize Microsoft Office and Concur to manage tasks and processes efficiently• Undertake project management duties to ensure tasks are completed promptly.

Accounts Receivable Specialist Accounts Receivable Specialist – Wholesale Distribution Industry We are actively seeking a detail-oriented Accounts Receivable Specialist to join our dynamic team in Ohio. This position offers a contract-to-permanent opportunity within the Wholesale Distribution industry, providing the chance to transition into a permanent role based on performance. In this position, you'll play a vital role in managing various aspects of accounts receivable, ensuring the accuracy and efficiency of financial processes while addressing customer needs. Responsibilities: <ul><li>Process Customer Credit Applications: Handle applications with accuracy and timeliness, ensuring all relevant information is properly documented. </li><li>Maintain Customer Credit Records: Regularly update and ensure the accuracy of customer accounts. </li><li>Resolve Customer Inquiries: Address and resolve customer questions or issues with professionalism and speed. Monitor Accounts & Payments: Track customer accounts, taking necessary actions to ensure timely payments. </li><li>Cash Applications: Process cash applications efficiently and with precision. Account Reconciliation: Conduct regular account reconciliations to ensure financial accuracy. Manage Collections: Oversee collections processes, ensuring payments are received, recorded, and processed. </li><li>Utilize Financial Tools: Work effectively within Accounting Software Systems, ADP - Financial Services, CRM tools, and Epic Software for customer relationship management and workflow efficiency. </li><li>Support ERP Processes: Assist in accounting functions aligned with Enterprise Resource Planning (ERP) principles. </li><li>Perform any additional accounting-related tasks as assigned. </li><li>Qualifications: Prior experience in accounts receivable, collections, or related finance roles preferred. Familiarity with accounting software systems and tools (Experience with ADP, CRM, or Epic Software is a plus). </li><li>Knowledge of ERP processes and best practices in financial workflows. </li><li>Strong attention to detail, organizational skills, and ability to meet deadlines. Excellent communication and problem-solving abilities to handle customer inquiries efficiently.</li></ul>

Executive Assistant Strong experience as an Executive Assistant? We have a client seeking a direct hire EA to support a high level executive. This role requires EA experience and strong writing skills. Please review the responsibilities below: Responsibilities:Heavy calendar managementCorrespondence<ul><li>Draft new correspondence</li><li>Interaction with board and officers group</li></ul>Administrative requirements for meeting<ul><li>Setting schedules/sending meeting notices/material preparation/powerpoints/etc</li></ul>Condolence lettersManage email inboxTravel managementExpense reportingRegistering for conferences& More

Staff Accountant There is an opportunity for a full-time Staff Accountant with a terrific company. Candidates looking for strong compensation, excellent benefits, and career advancement should consider this position. Are you an ambitious, detail-oriented Staff Accountant? You could join a thriving, fast-paced company that recognizes talent and effort, through Robert Half. This position is a challenging, multi-faceted opportunity to work for a company that recognizes and rewards hard work. This position is for candidates with the ability to prepare journal entries, monthly and year-end closings, bank reconciliation, fixed asset maintenance, and general ledger reconciliation and be responsible for many aspects of internal reporting during the monthly close. This role is a great opportunity for someone who wants to participate in compliance, interact with our external auditors for quarterly reviews and annual audits, and review schedules reporting processes. To be preferred for this position, you will need to have a complex understanding Financial Statements, Cash Flow projections, and Budgets. What you get to do every day - Arrange schedules for capital lease and monthly payments - Conduct month end close and compose journal entries with minimal supervision - Support the month end, quarter end and year end closing process, which includes monthly financial close workbook preparation - Ad-hoc reporting and special projects, as requested - Maintain fixed asset ledgers, depreciation, and reconciliation - Manage intercompany billings, transactions, and reconciliation - In-depth experience with month end balance sheet account reconciliations - Analyze and coordinate a variety of financial data, and report it in a useful and understandable manner - Contribute to the implementation, maintenance and adherence to internal controls and accounting procedures ensuring compliance with GAAP - Prepare monthly balance sheet and income statement analyses for management reporting - Periodically maintain and reconcile journal entries - Take part in various department-wide initiatives - Prepare journal entries and account reconciliations which include, but are not limited to, cash, prepaid expenses, and payroll

Executive Project Assistant We are offering a long-term contract employment opportunity for an Executive Project Assistant in the manufacturing industry, based in Beachwood, Ohio, United States. In this role, you will provide crucial administrative support, manage intricate scheduling and project coordination, and assist with regulatory compliance documentation. Responsibilities: • Efficiently manage complex calendars, schedule meetings, and coordinate special projects • Provide high-level administrative support to executives within a high-visibility area of the organization • Assist with project-related administrative tasks as directed by the executive team • Maintain professionalism and confidentiality in a fast-paced, high-profile setting, serving as an extension of the executive team • Support organizational initiatives in the area of government regulatory compliance • Use various software systems such as ADP - Financial Services, Cisco Webex Meetings, Concur, CRM, Kronos Timekeeping System, About Time for different administrative tasks • Facilitate communication through conference calls and correspondence.

Cost and Inventory Analyst We are in the process of recruiting a Cost and Inventory Analyst to join our team in the manufacturing industry based in YOUNGSTOWN, Ohio, United States. The role of a Cost and Inventory Analyst involves maintaining accurate cost and inventory data, conducting cost analysis, and supporting strategic business decisions. Responsibilities:· Planning, Studying, and collecting data to determine costs of business activity such as raw material purchases, assembly costs and intercompany transfers· Analyzing changes in product design, raw materials, manufacturing methods or services provided, to determine effects on cost· Lead the monthly financial inventory closing - journal entries, variance analyses, account reconciliations, etc.· Manage inventory levels, perform inventory audit checks, cycle counts and related inventory adjustments reporting.· Review, investigate and explain purchasing variances on a routine basis· Prepare audit reports and analysis for external auditors on inventories· Monitor excess and obsolete inventories and non-conforming materials· Process tracking of material flow in and out of facilities· Providing management with reports specifying and comparing factors affecting prices and profitability of products or services· Maintaining Cost and Inventory Accounting System and its integrity· Daily, weekly batch processing and monthly period end close· Conducts physical inventory counts and responsible for final valuation. Monitors cycle count program and investigates variances· Review average costs and actual costs for inaccuracies· Analyze and report profit margins and volume mix analysis· Responsible for Balance Sheet inventory accounts· Identify and recommend cost-effective solutions· Reviews cost estimates of existing, new, and proposed products as developed by our commercial team to validate appropriate pricing and profitability.· Performs in-depth analysis on monthly variances and prepare bridges to budget, forecast and/or prior year· Prepare balance sheet budgets and forecasts for inventory· Support Accounting and Operations as requested

ERP Project Manager We are in search of an ERP Project Manager to join our team in the manufacturing industry located in MENTOR, Ohio. This role will focus on managing and coordinating project activities, ensuring effective communication within the project team, and overseeing the development and execution of a training plan for ERP. Responsibilities • Coordinate and manage the overall work effort of the project team, prioritizing successful completion of each phase. • Develop and maintain a project schedule and work plan that accounts for key decision points, activities, dependent activities, and necessary resources. • Oversee the development and rollout of a comprehensive training plan to support ERP training. • Facilitate effective communication within the project team and the business, providing regular project updates. • Identify how decisions made within individual functional areas will affect other areas and the overall project timeline. • Ensure accurate documentation and strong organizational communication. • Leverage project management tools, methodologies, and best practices to ensure project success. • Process and manage customer credit applications with accuracy and efficiency. • Maintain precise customer credit records. • Monitor customer accounts and take appropriate action when necessary.

Staff Accountant We are excited to offer a contract to permanent role for a Staff Accountant, designed for individuals passionate about maintaining accurate financial records and contributing to a dynamic organization. This essential position centers on key accounting functions, including financial statement preparation, fixed asset management, and cross-departmental support. Key Responsibilities<ul><li>Efficiently process and monitor both accounts payable and accounts receivable to ensure accuracy and timeliness.</li><li>Conduct bank reconciliations, ensuring alignment between company cash accounts and bank balances.</li><li>Prepare financial statements and assist with governmental reporting requirements, such as completing census reports.</li><li>Provide support with the administration of the 401(k) Program as needed.</li><li>Manage and update fixed asset depreciation and loan amortization schedules.</li><li>Deliver analytical and technical assistance to other departments within the company.</li><li>Coordinate and prepare for audits, maintaining compliance and readiness.</li><li>Perform credit checks for prospective customers and set up new vendors within the company's accounting system.</li><li>Handle worker compensation premium reporting and perform business tax filings to maintain regulatory compliance.</li><li>Communicate directly with banking institutions and insurance providers whenever necessary.</li><li>Assist with the implementation and maintenance of internal financial controls and accounting procedures.</li></ul>This role is critical to the financial health and efficiency of the organization. We are seeking a detail-oriented individual who thrives on collaboration, accuracy, and problem-solving within a fast-paced environment.If you're ready to take your accounting career to the next level and contribute to a team-driven company, apply today!

Controller We are offering an exciting opportunity in the finance industry for a Controller based in Chagrin Falls, Ohio. This role is key to our operations, overseeing crucial accounting processes and collaborating with diverse teams to ensure effective financial management. Responsibilities: • Oversee and manage the processes of accounts payable and accounts receivable, ensuring timely invoice processing and payment management. • Contribute to the creation of financial reports, such as balance sheets, income statements, and cash flow statements, while adhering to accounting standards and regulations. • Perform bank reconciliations, comparing bank statements with general ledger accounts, identifying discrepancies, creating journal entries, and resolving any outstanding issues. • Collaborate with cross-departmental teams to analyze financial data, identify trends, and provide insights that will aid in strategic decision-making. • Support month-end and year-end closing processes, including reconciliations and accruals, to ensure accurate financial reporting. • Monitor bank transactions and ensure they are accurately recorded in the accounting system, making necessary adjustments and corrections as needed. • Manage and maintain our ERP system, ensuring accurate and up-to-date financial data entry and retrieval. • Assist in budgeting and forecasting activities, providing input and analysis to aid in strategic planning and cost management. • Communicate directly with customers and vendors to manage collections and handle accounts payable and agings. • Facilitate smooth running of finance operations through effective internal and external communication.

HRIS Analyst We are offering an exciting opportunity for an experienced HRIS Analyst based in Cleveland, Ohio, to join our dynamic team. This role primarily focuses on the management and optimization of HR technology systems, ensuring data integrity, supporting HR processes, and driving process improvements through analytics and system enhancements. The HRIS Analyst will work closely with various departments to ensure efficient and effective use of HRIS platforms. Responsibilities: • Manage and maintain HR technology systems, acting as the primary HRIS System Administrator. • Collaborate with HR, IT, Payroll, and other teams to streamline workflows and resolve issues. • Ensure the smooth data flow across platforms by understanding the end-to-end integration of HR systems. • Lead system updates, integrations, enhancements, process optimization, and HRIS efficiency, ensuring minimal disruption to business operations. • Define, design, and document cross-functional business requirements for HR systems. • Test and verify system functions, interfaces, and workflows for optimal performance. • Train internal stakeholders on HR systems, creating supporting materials in partnership with Learning & Development. • Support projects including new system implementations, upgrades, and open enrollment processes. • Manage change control processes, coordinating with both internal and external partners. • Serve as a subject matter expert on HR and talent-related data, adhering to data governance principles and HR data compliance. • Conduct data audits to ensure system accuracy, reliability, and compliance. • Generate and analyze HR and talent data, creating dashboards and reports to support decision-making, identify trends, and drive improvements. • Respond to external data requests, including government and entity surveys. • Design and deliver end-user talent reporting, ensuring alignment with business needs.

Data Scientist We are in the hunt for a proficient Data Scientist to be a part of our dynamic team. This role is based in Akron, Ohio, and will be a part of our thriving industry. The Data Scientist will play a pivotal role in harnessing data to drive strategic decisions and enhance educational outcomes. Responsibilities • Analyze datasets to pinpoint trends and patterns relating to student performance, attendance, and other educational metrics. • Develop predictive and interpretive models using statistical analysis to comprehend trends in school performance and student outcomes. • Design and implement visual representations of data insights to effectively communicate findings to stakeholders. • Provide quantitative support and market understanding to partners across the organization to promote data-informed decision-making. • Measure the success of educational initiatives through the monitoring and forecasting of key metrics. • Design and execute data collection systems and strategies to optimize statistical efficiency and data quality. • Collaborate with various teams, including marketing, finance, operations, and external partners to integrate data insights into overall educational strategies. • Utilize programming languages such as Python, R, or SQL for data analysis and model development. • Identify opportunities to enhance operations through data-driven insights and recommendations. • Generate detailed reports and dashboards that summarize data insights for senior management and other stakeholders.

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