17 results for Customer Service Manager in Columbus, OH

Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative in Troy, Ohio, United States. The primary function of this role will be to provide support within the Service industry, handling customer applications, managing customer records, and addressing customer inquiries. This role will also involve monitoring customer accounts and taking the necessary actions. Responsibilities:• Efficiently and accurately process customer credit applications• Manage customer credit records ensuring they are up-to-date and precise• Interface with customers via email, phone calls, and meetings• Support special projects and other locations as requested or assigned by management• Address customer and management concerns in a timely, detail oriented, and accurate manner• Maintain engineering documents, bills of materials, change management processes, and retention, including affected databases For immediate consideration, call 937.224.8326.

Sales Assistant We are looking for a meticulous Sales Assistant to join our team in Dayton, Ohio. In this role, you will be responsible for supporting our management team with various sales initiatives, managing customer interactions, and ensuring the smooth operation of our sales processes. Responsibilities:• Assisting the management team in understanding and addressing customer requirements.• Formulating accurate pricing quotes and proposals tailored to customer needs.• Engaging with both new and existing customers to guarantee satisfaction with products and services.• Ensuring the sales process provides a consistently positive experience for customers.• Administering and organizing all sales functions and processes.• Leveraging CRM tools for efficient data processing.• Handling inbound calls and providing exceptional customer service.• Assisting in determining customer pricing. For immediate consideration, call 937.224.8326.

IT Support Technician We are in search of an IT Support Technician to join our team in Columbus, Ohio. This role revolves around providing technical assistance to end-users and maintaining IT systems within our industry. This position offers a short term contract employment opportunity. Responsibilities: • Address and resolve hardware, software, and network-related issues faced by users • Manage the installation, configuration, and troubleshooting of desktops, laptops, printers, and other peripherals • Oversee account setups, user access requests, and password resets • Keep IT documentation updated, including user guides and troubleshooting steps • Ensure prompt resolution of support tickets and escalate complex issues as required • Conduct regular maintenance and updates on company systems • Assist in managing IT asset inventory • Communicate effectively with non-technical users and provide excellent customer service • Aid in general conference support using platforms such as WebEx, Teams, and Zoom • Help maintain endpoint security tools and deploy applications using enterprise tools • Manage and improve scripts for automation and system management • Oversee the process for operating system updates and patching.

Accounting Clerk We are offering a contract to hire employment opportunity for an Accounting Clerk in Columbus, Ohio. The successful individual will be an integral part of our team, providing comprehensive accounting and clerical support. Responsibilities: • Skillfully handle account reconciliation tasks to ensure financial accuracy• Process invoices efficiently, contributing to the smooth running of accounts payable • Manage accounts receivable, ensuring all payments are accurately recorded and up to date• Deliver general accounting support to the team, enhancing overall productivity• Maintain detailed and accurate records, demonstrating strong data entry skills• Utilize Microsoft Excel, Oracle, QuickBooks, and SAP for various accounting tasks• Provide billing services, ensuring accurate and timely invoicing• Respond to and resolve customer inquiries, demonstrating excellent customer service skills.

Help Desk Analyst II We are on the lookout for a Help Desk Analyst II to join our team in the healthcare and social assistance industry, based in Dublin, Ohio. As a Help Desk Analyst II, your role will mainly involve managing customer support requests, updating systems, and providing essential troubleshooting. You will also be tasked with managing security badges, conducting basic support tasks, and tracking IT assets to ensure optimal operational efficiency. Responsibilities • Efficiently manage and respond to user requests in the ticket queue • Maintain and update request categories within the ticketing tool and manage permissions • Perform updates to support automation and improve system workflows under supervision • Conduct account updates, password changes, and organizational unit assignments in active directory • Handle the creation, deactivation, and termination of user accounts, and manage group memberships in active directory • Escalate issues to administrators with Tier 3 or supervisor approval when necessary • Administer security badges and accounts in the Access Control system • Perform basic troubleshooting and support tasks, including account setup, deactivation, and user account changes • Provide basic troubleshooting for all communications platforms and escalate to admins when necessary, with appropriate approvals • Troubleshoot VPN/workstation connectivity issues and support the installation/setup of VPN software • Manage vendor account setups for VPN access when needed • Oversee and track IT assets within the ticketing tool to ensure accurate inventory and resource allocation.

Back End Java Developer We are offering a contract employment opportunity for a Back End Java Developer in Columbus, Ohio. This role will involve working closely with our development team to create enterprise APIs and the necessary production infrastructure to ensure performance scale and reliability. Responsibilities:• Participate in the development of modern REST API’s using Java Spring Boot CICD Cloud enabled services Container both on-premises and in the cloud• Collaborate with system design teams on server layout, availability, disaster recovery planning, and production deployments• Contribute to software and data design considerations, including database schema, storage considerations, data mapping and storage efficiency• Work on software delivery, creating server architecture, table layouts, highly available data resources, and configuring highly performant data sources• Engage in the use and setup of Kafka, with a focus on analyzing proper use cases and considering environment setup, enrichment, and transformations• Collaborate with other engineers and architects to create a common API layer between different data sources and applications• Develop software in an agile environment, leveraging DevOps for environment setup, automated builds, continuous deployment, continuous integration, and automated testing• Play a crucial role in implementing enterprise services and APIs under the guidance of the architectural team and engineering leadership• Deliver rapid, scalable, and quality solutions that meet business needs, and develop and implement unit test code and automated test scripts as part of regular development activities• Work closely with other engineers, vendor partners, and business owners to ensure the finished solution meets the needs of the business and our customers• Follow industry standard agile software design methodologies and introduce and evolve existing processes and methods required for maturing integration development, implementation, and operation of our key platforms.

VP of Video & Broadcast Services We are seeking a VP of Video & Broadcast Services to join our team in HILLIARD, Ohio. This role revolves around leading the vision and operational excellence of video services in our organization. The VP of Video & Broadcast Services will be involved in strategic planning, operational oversight, client and revenue growth, as well as team leadership and internal collaboration. 100% ONSITE- no remote candidates. Responsibilities: Strategic Leadership & Business Development<ul><li>Define and implement a forward-thinking video strategy, leveraging AI, augmented reality, and emerging production techniques.</li><li>Align video production services with client needs, market trends, and financial goals.</li><li>Drive new business opportunities and expand revenue streams by identifying growth areas.</li><li>Work collaboratively with the sales team to position video services as a high-value solution.</li></ul>Operational Oversight & Financial Management<ul><li>Lead a team of 4 direct reports: Post-production (editing/graphics), Field Director (studio/on-location management), Producers (creative/budgeting), and Engineering (equipment procurement and technology advancements).</li><li>Oversee the work of 80-90 employees, ensuring operational efficiency and workflow improvements.</li><li>Optimize budgets and eliminate inefficiencies to improve profitability and cost-effectiveness.</li><li>Work closely with the CFO on financial planning, investments, and cost control.</li><li>Ensure smooth execution of production processes, including studio operations, live broadcasts, and corporate video projects.</li></ul>Team Leadership & Succession Planning<ul><li>Build a strong leadership pipeline, focusing on succession planning and mentorship programs to develop internal talent.</li><li>Provide guidance and structure to the production teams, fostering a culture of collaboration, efficiency, and innovation.</li><li>Help teams break bad habits and embrace change, ensuring adaptability in a rapidly evolving media landscape.</li><li>Support the integration of new technologies and processes to future-proof video production operations.</li></ul>Client-Centric Approach & Industry Expertise<ul><li>Must have experience working on the client side of video production, understanding budgets, needs, and storytelling for brands.</li><li>Focus on corporate video production, including internal communications, product launches, and brand storytelling.</li><li>Ensure client expectations are met with high-quality production, strong creative direction, and strategic project management.</li></ul>

Legal Support We are seeking a paralegal with bankruptcy experience for a client in the Dayton area. This position is looking for someone d Chapter 7 and 13 experience. This position can sit on a fully remote basis! <ul><li>Bankruptcy experience as a paralegal </li><li>3+ years of debtors' side experience</li><li>Strong attention to detail and organizational skills</li><li>Excellent written and verbal communication skills</li><li>Ability to prioritize and multitask effectively</li><li> Preparing and reviewing legal documents pertaining to bankruptcy cases</li><li> Facilitating communication with clients and other legal professionals to discuss case details</li><li>Maintaining confidentiality and exercising discretion while handling sensitive information</li></ul>

CFO - Chief Financial Officer Robert Half Management Resources is currently looking for an experienced accounting and finance professional to support a contract to hire interim CFO opportunity with a Real Estate/Property Management client in Dayton, OH. The interim CFO will work with the CEO to manage all accounting and finance functions for the organization. The interim CFO will oversee the current controller and accounting team, including all financial reporting and budgeting/FP& A activities. Ideal candidate will have prior experience in the Real Estate/Property Management industry and will be comfortable with hands-on, detail-oriented execution. Role is expected to last at least 3 months as a contract, with potential for conversion. Role is 100% onsite at the client's location in Dayton, OH. Responsibilities • Lead strategic planning sessions and provide direction for the finance team• Oversee the use of Appfolio, an asset management software, and Quickbooks for financial operations• Manage and monitor customer accounts and take appropriate actions when necessary• Handle auditing, budget processes, and capital management• Perform cash flow analysis and maintain accurate financial records• Demonstrate proficiency in Microsoft Excel for financial analysis and reporting• Utilize knowledge of commercial real estate and commercial property management in financial decision making• Navigate and operate business and accounting software systems effectively• Ensure that all customer credit applications are processed accurately and efficiently.

IS Supervisor We are searching for a dedicated IS Supervisor to join our team in Sidney, Ohio. In this role, you will be expected to supervise and maintain various components of the Information Systems, including hardware and software, and provide program support through data analysis and reports. You will also be responsible for staff training and supervising the IS Specialist. Responsibilities • Oversee and manage the installation, upgrade, and upkeep of all Information Systems components, including servers, phone systems, laptops, printers, and other hardware.• Ensure the smooth functioning of onsite applications and offsite systems by troubleshooting and resolving problems promptly.• Collaborate with contractors and ODA on networking, hardware, and software issues.• Develop and update IT and HIPAA policies/procedures to meet ODA and agency guidelines.• Coordinate disaster plans for the agency and revise them as needed.• Support the IS Specialist in handling issues and tasks.• Test and coordinate the installation of new software versions and updates.• Apply HIPAA regulations to the agency's policies and operations.• Manage the development, implementation, and management of next-gen managed care portals and PIMS modernization.• Conduct yearly network assessments and audits for HIPAA compliance.• Create, maintain, and support custom programs in Apricot and Mon Ami cloud database systems.• Oversee user security and processes for database access.• Assist with agency database applications like Sage, Quick Books, and EZClaims.• Collect, maintain, and analyze department data and records from the IS ticket system.• Attend and actively participate in meetings, providing IS Dept. project updates and status reports.• Respond to data requests from funding sources in a timely manner.• Supervise the IS Specialist, coordinating responsibilities and fostering a collaborative team environment.• Provide training and support to staff on new programs and IS processes.• Maintain HIPAA certification and assist with any questions or issues.• Conduct annual security training and HIPAA refresh training.

HR Director Robert Half Management Resources is currently looking for an experienced HR Manager/Director to support an interim opportunity with a client in Canal Winchester, Ohio. This role entails a blend of on-site and remote work, with occasional travel to TN & KY. In this role, you will be working with a team of HR professionals, including a senior HR manager and three HR generalists. This role includes some day to day execution of HR Management/Generalist tasks, as well as helping with HR process improvements to include Onboarding, Compensation, and Employee Retention. This role is expected to last at least 3 months, with potential for contract-to-hire. Responsibilities:• Lead and oversee a team of HR professionals, ensuring effective engagement and productivity• Implement and enhance onboarding processes to ensure seamless integration of new employees• Develop and manage comprehensive compensation programs to attract and retain talent• Establish and improve retention processes to minimize employee turnover• Ensure compliance with HR policies and strategies, adapting as necessary to meet business needs• Utilize the Dayforce system for HR management and reporting• Foster strong employee relations, addressing any issues or concerns promptly and effectively• Contribute to HR development initiatives, aligning them with the overall business strategy• Demonstrate HR leadership, setting a positive example for the team• Maintain a hands-on approach to HR management while keeping the bigger picture in mind.

Compensation Analyst Robert Half Management Resources is currently looking for an experienced Compensation professional to support an interim staff augmentation role with a Higher Education client in the Columbus area. This role will provide short-term backfill support to the organization's compensation team, executing duties such as: job reviews, position description review/editing, market analysis, evaluating appropriate compensation levels for potential hires and internal transfers, and pay band analysis. The interim compensation must have depth of compensation experience, to include experience with compensation within Higher Education (college and university level). Prior experience utilizing Ellucian Banner software is a plus. This is a short-term role expecting to last 6-8 weeks. Ideal candidate should feel comfortable making compensation recommendations to support the HR team. This role can be done 100% remotely, working on an EST schedule. • Conducting comprehensive market analysis to understand industry trends and norms• Updating and developing job descriptions to ensure they reflect current responsibilities and requirements• Evaluating the experience of potential candidates during the recruitment process for appropriate compensation• Carrying out internal equity reviews to ensure a balanced and fair compensation structure across all levels• Utilizing the ERP system, Ellucian Banner, for various compensation-related tasks• Assisting in the implementation of the Workday project, providing necessary support and backfill• Developing and managing salary structures and bonus programs based on compensation surveys and internal policies• Leveraging Microsoft Excel for data analysis and reporting related to compensation

Billing Administrator <ol><li>E-Billing Platform Management:</li></ol><ul><li>Set up and maintain client profiles in electronic billing platforms.</li><li>Monitor and manage e-billing systems to ensure timely submission and processing of invoices.</li></ul><ol><li>Compliance and Accuracy:</li></ol><ul><li>Ensure e-billing submissions comply with client guidelines and requirements.</li><li>Conduct audits and resolve discrepancies to maintain data integrity.</li></ul><ol><li>Reporting and Analytical Support:</li></ol><ul><li>Generate, analyze, and distribute e-billing reports to stakeholders.</li><li>Implement process improvements based on analytics and results.</li></ul><ol><li>Collaboration and Support:</li></ol><ul><li>Work closely with accounting, finance, and legal departments to ensure smooth billing processes.</li><li>Communicate with external clients to resolve issues or escalate concerns when necessary.</li></ul><ol><li>Troubleshooting:</li></ol><ul><li>Diagnose and resolve technical issues related to e-billing platforms quickly.</li><li>Liaise with providers or vendors for platform updates or troubleshooting, as needed.</li></ul>

Controller Robert Half Management Resources is currently looking for an experienced manufacturing Controller to support a contract (potential contract to hire) employment opportunity in MT STERLING, Ohio. This role requires oversight over the financial reporting process for a $100M manufacturing company, including management of a 5 person accounting team. Ideal candidate will have prior experience at the controller level for a similar-sized manufacturing company. The controller must be hands-on and comfortable with a reporting process that is heavily MS Excel based. Strong candidates will also have experience with ERP implementations, M& A activity, and exposure to PE owned organizations. Role is primarily onsite at the client's location in Mt. Sterling, OH, with potential for 1 day a week remote. Contract duration is open ended, with potential conversation opportunity. Responsibilities:• Oversee and manage all accounting functions within the company• Utilize your CPA skills to enhance the controllership functions• Ensure accurate month-end, quarter-end, and year-end closings• Prepare and review journal entries as necessary• Utilize Microsoft Excel for our reporting process• Lead a small team to ensure efficient operation of our accounting department• Apply your experience in the manufacturing industry to optimize our financial processes• Be on-site four days a week to provide leadership and support to your team.

Accounts Receivable Analyst We are offering a long term contract employment opportunity in Columbus, Ohio for an Accounts Receivable Analyst. This position is in the financial services industry and will involve working with accounting software systems, ERP solutions, and CRM tools to perform various accounting functions. Responsibilities: • Utilize accounting software systems to accurately manage and document accounts receivable • Oversee B2B collections, ensuring all accounts are managed effectively • Use CRM and ERP solutions to streamline and automate accounting processes • Maintain and update customer credit records, ensuring all information is current and accurate • Process customer credit applications, adhering to all company protocols and standards • Monitor customer accounts and take appropriate action when necessary • Use Microsoft Excel to track, analyze, and report on accounts receivable data • Communicate effectively with customers, resolving any inquiries or issues in a timely and detail oriented manner.

Sr. Accountant Robert Half Management Resources is current looking for an experienced Sr. Accountant to support a client based in Troy, Ohio. This is a contract role, potential contract to hire, expected to last 3-6 months. The interim Sr. Accountant will help with a wide variety of general accounting tasks such as: month-end close, reconciliations, journal entries, audit coordination and support, and some A/P items. Strong excel skills are required. Role is based 100% onsite at the client's location in Troy, OH.

Presentation Specialist We are offering a long-term contract employment opportunity in Columbus, Ohio for a Presentation Specialist. The role primarily functions in the industry of Office Functions, with a focus on creating and managing presentations. The environment encourages interaction with diverse backgrounds and requires a strong grasp of Word, Excel, and PowerPoint. Responsibilities: • Handle the creation of pitch books, presentations, and other documents utilizing the Office Suite. • Communicate effectively with clients to receive work and instructions according to established procedures. • Assist other presentation specialists in improving their skills and learning new shortcuts. • Independently carry out all reprographic tasks as requested by the DTP team and the client. • Conduct Quality Assurance on personal work and the work of others to ensure highest standards are met. • Demonstrate excellent organizational skills, with the ability to meet deadlines in an environment with changing priorities. • Supervise and monitor customer accounts, taking appropriate action when necessary. • Process customer credit applications accurately and efficiently. • Maintain accurate customer credit records. • Participate in the hiring process and contribute to upgrades within the office.