6 results for Desktop Support Analyst in Columbus, OH

IT Support Technician We are in search of an IT Support Technician to join our team in Columbus, Ohio. This role revolves around providing technical assistance to end-users and maintaining IT systems within our industry. This position offers a short term contract employment opportunity. Responsibilities: • Address and resolve hardware, software, and network-related issues faced by users • Manage the installation, configuration, and troubleshooting of desktops, laptops, printers, and other peripherals • Oversee account setups, user access requests, and password resets • Keep IT documentation updated, including user guides and troubleshooting steps • Ensure prompt resolution of support tickets and escalate complex issues as required • Conduct regular maintenance and updates on company systems • Assist in managing IT asset inventory • Communicate effectively with non-technical users and provide excellent customer service • Aid in general conference support using platforms such as WebEx, Teams, and Zoom • Help maintain endpoint security tools and deploy applications using enterprise tools • Manage and improve scripts for automation and system management • Oversee the process for operating system updates and patching.

Help Desk Analyst II We are on the lookout for a Help Desk Analyst II to join our team in the healthcare and social assistance industry, based in Dublin, Ohio. As a Help Desk Analyst II, your role will mainly involve managing customer support requests, updating systems, and providing essential troubleshooting. You will also be tasked with managing security badges, conducting basic support tasks, and tracking IT assets to ensure optimal operational efficiency. Responsibilities • Efficiently manage and respond to user requests in the ticket queue • Maintain and update request categories within the ticketing tool and manage permissions • Perform updates to support automation and improve system workflows under supervision • Conduct account updates, password changes, and organizational unit assignments in active directory • Handle the creation, deactivation, and termination of user accounts, and manage group memberships in active directory • Escalate issues to administrators with Tier 3 or supervisor approval when necessary • Administer security badges and accounts in the Access Control system • Perform basic troubleshooting and support tasks, including account setup, deactivation, and user account changes • Provide basic troubleshooting for all communications platforms and escalate to admins when necessary, with appropriate approvals • Troubleshoot VPN/workstation connectivity issues and support the installation/setup of VPN software • Manage vendor account setups for VPN access when needed • Oversee and track IT assets within the ticketing tool to ensure accurate inventory and resource allocation.

Help Desk Analyst II We are in the search for a Help Desk Analyst II to be part of our team in the healthcare industry, based in Dublin, Ohio. As a Help Desk Analyst II, you will be crucial in managing operational efficiency and providing a seamless technology experience for our team members. This role involves managing requests, troubleshooting key systems, and supporting end-user needs in an effort to minimize downtime and enhance productivity. Responsibilities: • Efficiently respond to and manage user requests in the ticket queue • Maintain, update, and manage permissions within the request categories in the ticketing tool • Support updates to automation under supervision to optimize system workflows • Perform account updates, password changes, and organizational unit assignments in Active Directory • Manage user account creation, deactivation, termination, and group memberships in Active Directory • Escalate issues to administrators or supervisors as needed • Oversee security badges and account management within the Access Control system • Conduct basic troubleshooting tasks, including account setup, deactivation, and user account modifications • Provide troubleshooting for communication platforms and escalate to administrators when necessary • Manage VPN/workstation connectivity issues and support the installation of VPN software • Oversee vendor account setups for VPN access • Ensure accurate inventory and resource allocation through IT asset management within the ticketing tool • Perform additional duties as assigned

Help Desk Analyst II We are offering a short term contract employment opportunity for a Help Desk Analyst II in the Healthcare, Hospitals, and Social Assistance industry, located in DUBLIN, Ohio. The successful candidate will play a key role in managing incoming requests, overseeing security badge management, and providing basic troubleshooting for various systems. Responsibilities: • Oversee the management and prioritization of incoming requests via a ticketing tool to ensure prompt responses and resolutions. • Conduct basic Active Directory tasks such as updating account information, changing passwords, assigning users to the appropriate organizational units, and managing group memberships. • Manage security badge administration through access control platforms, ensuring compliance with established protocols. • Provide essential troubleshooting for phone systems to maintain uninterrupted communication. • Resolve basic issues relating to communication platforms for end users. • Troubleshoot conference room equipment and provide necessary end-user training to facilitate smooth meeting experiences. • Assist with VPN troubleshooting and perform installation/setup of VPN software for users when necessary. • Undertake additional job duties as assigned by the team lead. • Utilize knowledge of Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments in daily tasks.

QA Testing Analyst: IV (Lead) We are offering a long-term contract employment opportunity for a QA Testing Analyst: IV (Lead) based in Columbus, Ohio. In this role, you will be primarily responsible for leading the development of test strategies and plans for Data Warehouse projects, ensuring all IT SDLC processes are documented and executed. You will be working closely with various technology teams across the enterprise and will be expected to execute test cases while communicating status updates to project team members and key stakeholders. Responsibilities: • Actively engage in the review of project requirements, data mappings, and technical design specifications. • Develop and implement test strategies and plans for Data Warehouse projects, ensuring proper test coverage. • Execute test cases using both manual and automated testing processes. • Perform ETL validation according to data mapping, including data profiling, reconciliation of data, metadata validation, and initial and delta validation for different SCD types. • Coordinate test execution with other application teams and UAT partners, ensuring seamless performance across all platforms. • Execute database queries to support test execution in Azure DevOps. • Analyze data, identify and troubleshoot data issues, and develop action plans to address data quality issues. • Communicate testing statuses with project team members and stakeholders, ensuring all parties are kept informed of progress. • Identify, document, and communicate testing defects to the project team. • Collaborate with the project team on defect analysis and triage, ensuring issues are addressed promptly and effectively. • Contribute to continuous improvement initiatives by identifying and addressing opportunities to define or enhance QA processes.

QA Testing Analyst: III (Senior) Job Description: Responsible for the planning integration test casing scripting and execution of all testing to ensure proper coverage. Schedules and leads test deliverables review sessions as necessary. Work on multiple projects/systems as a project team member and are considered to be a subject matter expert for a single project/system. These projects are of moderate to high complexity within one or more development environments. Collaborate with the BSA and Development teams in the analysis and review of business objectives and requirements to ensure requirements are testable. Actively participate in the review of architectural and technical design specifications. Develop document and maintain the test data validation end to end testing flows. Conducts testing using manual and/or automated test processes and reports results. May run database queries in order to supply data validation within test scripts. Updates test cases based upon approved change requests. Works with BSAs and Development teams on defect analysis and triage. Assigns defect severity and manages defects throughout the project. Works with colleagues and project managers to meet established target dates and completion of activities/deliverables under changing conditions. Creates test status reports per project guidelines. creates test results and test summary deliverables to ensure production implementation readiness. Creates and facilitates review of the Test Strategy with the project team. Identifies any potential quality issues per defined processes and escalates potential quality issues immediately to management. Collects testing sign-off from all testing participants including cross-impacted application teams. ensures all aspects of testing such as manual execution regression automation and performance testing is completed. Collaborates with Project Test Lead on estimating the test efforts. Collaborates with the project team to support UAT efforts as needed. Maintains the regression test bed to meet changing requirements. Participates in off-hour production releases as needed. Supports the projects warranty period as needed. Works under moderate supervision with some latitude for independent judgement and problem solving. Provides mentorship to entry level team members as needed. Understands and follows the project lifecycle methodology consistently.