23 results for Help Desk Support Manager in Columbus, OH

Help Desk Analyst II We are on the lookout for a Help Desk Analyst II to join our team in the healthcare and social assistance industry, based in Dublin, Ohio. As a Help Desk Analyst II, your role will mainly involve managing customer support requests, updating systems, and providing essential troubleshooting. You will also be tasked with managing security badges, conducting basic support tasks, and tracking IT assets to ensure optimal operational efficiency. Responsibilities • Efficiently manage and respond to user requests in the ticket queue • Maintain and update request categories within the ticketing tool and manage permissions • Perform updates to support automation and improve system workflows under supervision • Conduct account updates, password changes, and organizational unit assignments in active directory • Handle the creation, deactivation, and termination of user accounts, and manage group memberships in active directory • Escalate issues to administrators with Tier 3 or supervisor approval when necessary • Administer security badges and accounts in the Access Control system • Perform basic troubleshooting and support tasks, including account setup, deactivation, and user account changes • Provide basic troubleshooting for all communications platforms and escalate to admins when necessary, with appropriate approvals • Troubleshoot VPN/workstation connectivity issues and support the installation/setup of VPN software • Manage vendor account setups for VPN access when needed • Oversee and track IT assets within the ticketing tool to ensure accurate inventory and resource allocation.

Help Desk Analyst II We are in the search for a Help Desk Analyst II to be part of our team in the healthcare industry, based in Dublin, Ohio. As a Help Desk Analyst II, you will be crucial in managing operational efficiency and providing a seamless technology experience for our team members. This role involves managing requests, troubleshooting key systems, and supporting end-user needs in an effort to minimize downtime and enhance productivity. Responsibilities: • Efficiently respond to and manage user requests in the ticket queue • Maintain, update, and manage permissions within the request categories in the ticketing tool • Support updates to automation under supervision to optimize system workflows • Perform account updates, password changes, and organizational unit assignments in Active Directory • Manage user account creation, deactivation, termination, and group memberships in Active Directory • Escalate issues to administrators or supervisors as needed • Oversee security badges and account management within the Access Control system • Conduct basic troubleshooting tasks, including account setup, deactivation, and user account modifications • Provide troubleshooting for communication platforms and escalate to administrators when necessary • Manage VPN/workstation connectivity issues and support the installation of VPN software • Oversee vendor account setups for VPN access • Ensure accurate inventory and resource allocation through IT asset management within the ticketing tool • Perform additional duties as assigned

Help Desk Analyst II We are offering a short term contract employment opportunity for a Help Desk Analyst II in the Healthcare, Hospitals, and Social Assistance industry, located in DUBLIN, Ohio. The successful candidate will play a key role in managing incoming requests, overseeing security badge management, and providing basic troubleshooting for various systems. Responsibilities: • Oversee the management and prioritization of incoming requests via a ticketing tool to ensure prompt responses and resolutions. • Conduct basic Active Directory tasks such as updating account information, changing passwords, assigning users to the appropriate organizational units, and managing group memberships. • Manage security badge administration through access control platforms, ensuring compliance with established protocols. • Provide essential troubleshooting for phone systems to maintain uninterrupted communication. • Resolve basic issues relating to communication platforms for end users. • Troubleshoot conference room equipment and provide necessary end-user training to facilitate smooth meeting experiences. • Assist with VPN troubleshooting and perform installation/setup of VPN software for users when necessary. • Undertake additional job duties as assigned by the team lead. • Utilize knowledge of Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments in daily tasks.

Project Manager IT Great opportunity for a long-term contract position as an IT Project Manager. As a Project Manager, you will be overseeing system support and enhancement, offering technical guidance, ensuring compliance with regulations, and managing projects from start to finish. Responsibilities • Overseeing the support and enhancement of the Manhattan WMS system or any other similar Warehousing Management Tool.• Staying updated with the latest trends and advancements in WMS technology• Providing technical guidance and support to end-users and stakeholders• Ensuring that WMS processes and systems adhere to Sarbanes-Oxley SOX regulations• Leading and managing projects from initiation to completion, ensuring timely delivery and budget compliance• Coordinating cross-functional teams to foster collaboration and communication• Preparing and presenting project status risks and issues to stakeholders and senior management• Managing project scope changes, cost, and schedule• Developing comprehensive project plans including timelines, milestones, and resource allocation• Understanding the AS400 Operating system and Aldon Change Management tool• Familiarizing with Communication protocols in AS400 system e.g Handheld Scanners and Voice• Overseeing Manhattan WMS system support team and managing the implementation of multiple part system projects.

IT Support Technician We are in search of an IT Support Technician to join our team in Columbus, Ohio. This role revolves around providing technical assistance to end-users and maintaining IT systems within our industry. This position offers a short term contract employment opportunity. Responsibilities: • Address and resolve hardware, software, and network-related issues faced by users • Manage the installation, configuration, and troubleshooting of desktops, laptops, printers, and other peripherals • Oversee account setups, user access requests, and password resets • Keep IT documentation updated, including user guides and troubleshooting steps • Ensure prompt resolution of support tickets and escalate complex issues as required • Conduct regular maintenance and updates on company systems • Assist in managing IT asset inventory • Communicate effectively with non-technical users and provide excellent customer service • Aid in general conference support using platforms such as WebEx, Teams, and Zoom • Help maintain endpoint security tools and deploy applications using enterprise tools • Manage and improve scripts for automation and system management • Oversee the process for operating system updates and patching.

IS Supervisor We are searching for a dedicated IS Supervisor to join our team in Sidney, Ohio. In this role, you will be expected to supervise and maintain various components of the Information Systems, including hardware and software, and provide program support through data analysis and reports. You will also be responsible for staff training and supervising the IS Specialist. Responsibilities • Oversee and manage the installation, upgrade, and upkeep of all Information Systems components, including servers, phone systems, laptops, printers, and other hardware.• Ensure the smooth functioning of onsite applications and offsite systems by troubleshooting and resolving problems promptly.• Collaborate with contractors and ODA on networking, hardware, and software issues.• Develop and update IT and HIPAA policies/procedures to meet ODA and agency guidelines.• Coordinate disaster plans for the agency and revise them as needed.• Support the IS Specialist in handling issues and tasks.• Test and coordinate the installation of new software versions and updates.• Apply HIPAA regulations to the agency's policies and operations.• Manage the development, implementation, and management of next-gen managed care portals and PIMS modernization.• Conduct yearly network assessments and audits for HIPAA compliance.• Create, maintain, and support custom programs in Apricot and Mon Ami cloud database systems.• Oversee user security and processes for database access.• Assist with agency database applications like Sage, Quick Books, and EZClaims.• Collect, maintain, and analyze department data and records from the IS ticket system.• Attend and actively participate in meetings, providing IS Dept. project updates and status reports.• Respond to data requests from funding sources in a timely manner.• Supervise the IS Specialist, coordinating responsibilities and fostering a collaborative team environment.• Provide training and support to staff on new programs and IS processes.• Maintain HIPAA certification and assist with any questions or issues.• Conduct annual security training and HIPAA refresh training.

HR Director Robert Half Management Resources is currently looking for an experienced HR Manager/Director to support an interim opportunity with a client in Canal Winchester, Ohio. This role entails a blend of on-site and remote work, with occasional travel to TN & KY. In this role, you will be working with a team of HR professionals, including a senior HR manager and three HR generalists. This role includes some day to day execution of HR Management/Generalist tasks, as well as helping with HR process improvements to include Onboarding, Compensation, and Employee Retention. This role is expected to last at least 3 months, with potential for contract-to-hire. Responsibilities:• Lead and oversee a team of HR professionals, ensuring effective engagement and productivity• Implement and enhance onboarding processes to ensure seamless integration of new employees• Develop and manage comprehensive compensation programs to attract and retain talent• Establish and improve retention processes to minimize employee turnover• Ensure compliance with HR policies and strategies, adapting as necessary to meet business needs• Utilize the Dayforce system for HR management and reporting• Foster strong employee relations, addressing any issues or concerns promptly and effectively• Contribute to HR development initiatives, aligning them with the overall business strategy• Demonstrate HR leadership, setting a positive example for the team• Maintain a hands-on approach to HR management while keeping the bigger picture in mind.

Billing Administrator <ol><li>E-Billing Platform Management:</li></ol><ul><li>Set up and maintain client profiles in electronic billing platforms.</li><li>Monitor and manage e-billing systems to ensure timely submission and processing of invoices.</li></ul><ol><li>Compliance and Accuracy:</li></ol><ul><li>Ensure e-billing submissions comply with client guidelines and requirements.</li><li>Conduct audits and resolve discrepancies to maintain data integrity.</li></ul><ol><li>Reporting and Analytical Support:</li></ol><ul><li>Generate, analyze, and distribute e-billing reports to stakeholders.</li><li>Implement process improvements based on analytics and results.</li></ul><ol><li>Collaboration and Support:</li></ol><ul><li>Work closely with accounting, finance, and legal departments to ensure smooth billing processes.</li><li>Communicate with external clients to resolve issues or escalate concerns when necessary.</li></ul><ol><li>Troubleshooting:</li></ol><ul><li>Diagnose and resolve technical issues related to e-billing platforms quickly.</li><li>Liaise with providers or vendors for platform updates or troubleshooting, as needed.</li></ul>

CFO - Chief Financial Officer Robert Half Management Resources is currently looking for an experienced accounting and finance professional to support a contract to hire interim CFO opportunity with a Real Estate/Property Management client in Dayton, OH. The interim CFO will work with the CEO to manage all accounting and finance functions for the organization. The interim CFO will oversee the current controller and accounting team, including all financial reporting and budgeting/FP& A activities. Ideal candidate will have prior experience in the Real Estate/Property Management industry and will be comfortable with hands-on, detail-oriented execution. Role is expected to last at least 3 months as a contract, with potential for conversion. Role is 100% onsite at the client's location in Dayton, OH. Responsibilities • Lead strategic planning sessions and provide direction for the finance team• Oversee the use of Appfolio, an asset management software, and Quickbooks for financial operations• Manage and monitor customer accounts and take appropriate actions when necessary• Handle auditing, budget processes, and capital management• Perform cash flow analysis and maintain accurate financial records• Demonstrate proficiency in Microsoft Excel for financial analysis and reporting• Utilize knowledge of commercial real estate and commercial property management in financial decision making• Navigate and operate business and accounting software systems effectively• Ensure that all customer credit applications are processed accurately and efficiently.

Controller Robert Half Management Resources is currently looking for an experienced manufacturing Controller to support a contract (potential contract to hire) employment opportunity in MT STERLING, Ohio. This role requires oversight over the financial reporting process for a $100M manufacturing company, including management of a 5 person accounting team. Ideal candidate will have prior experience at the controller level for a similar-sized manufacturing company. The controller must be hands-on and comfortable with a reporting process that is heavily MS Excel based. Strong candidates will also have experience with ERP implementations, M& A activity, and exposure to PE owned organizations. Role is primarily onsite at the client's location in Mt. Sterling, OH, with potential for 1 day a week remote. Contract duration is open ended, with potential conversation opportunity. Responsibilities:• Oversee and manage all accounting functions within the company• Utilize your CPA skills to enhance the controllership functions• Ensure accurate month-end, quarter-end, and year-end closings• Prepare and review journal entries as necessary• Utilize Microsoft Excel for our reporting process• Lead a small team to ensure efficient operation of our accounting department• Apply your experience in the manufacturing industry to optimize our financial processes• Be on-site four days a week to provide leadership and support to your team.

Director of Accounting ***For more information, contact Jason Young @ 937/637-7759*** Robert Half is excited to partner with a growing international company for their Director of Accounting opening. This is a critical role within the company and reports to the CEO. This is a hands-on role and will have oversight of all accounting and finance functions. Responsibilities:• Lead the preparation (including preparing journal entries, account/bank recs etc…), review, and oversight of monthly financial reporting for over 20 individual entities, ensuring timely and accurate delivery.• Manage the preparation of consolidated financial statements in accordance with GAAP.• Oversee banking and treasury functions, including bank account administration, funding strategies, and intercompany transactions.• Prepare and analyze daily cash flow forecasts and liquidity management reports.• Support the annual audit process, acting as a key liaison with external auditors and ensuring compliance with all regulatory requirements.• Maintain and enhance accounting policies, procedures, and internal controls.• Mentor and develop a high-performing accounting team; provide coaching and performance management.

Legal Assistant We are looking for a Legal Assistant for a law firm in the Columbus area. As a Legal Assistant, you will be providing support to attorneys, managing electronic filing systems, and dealing with litigation processes. Responsibilities: • Provide comprehensive support to attorneys in all aspects of case preparation and management• Manage and maintain electronic filing systems to ensure accurate and timely access to documents• Assist in the preparation of legal documents and correspondence• Conduct research to support legal proceedings and to keep up with changes in litigation• Facilitate the meeting of deadlines by keeping multiple agendas and providing timely reminders• Deal with e-filing of court documents efficiently• Handle requests for information and data from attorneys• Help in the preparation and management of trial exhibits• Collaborate with the team to advance case preparation

VP of Video & Broadcast Services We are seeking a VP of Video & Broadcast Services to join our team in HILLIARD, Ohio. This role revolves around leading the vision and operational excellence of video services in our organization. The VP of Video & Broadcast Services will be involved in strategic planning, operational oversight, client and revenue growth, as well as team leadership and internal collaboration. 100% ONSITE- no remote candidates. Responsibilities: Strategic Leadership & Business Development<ul><li>Define and implement a forward-thinking video strategy, leveraging AI, augmented reality, and emerging production techniques.</li><li>Align video production services with client needs, market trends, and financial goals.</li><li>Drive new business opportunities and expand revenue streams by identifying growth areas.</li><li>Work collaboratively with the sales team to position video services as a high-value solution.</li></ul>Operational Oversight & Financial Management<ul><li>Lead a team of 4 direct reports: Post-production (editing/graphics), Field Director (studio/on-location management), Producers (creative/budgeting), and Engineering (equipment procurement and technology advancements).</li><li>Oversee the work of 80-90 employees, ensuring operational efficiency and workflow improvements.</li><li>Optimize budgets and eliminate inefficiencies to improve profitability and cost-effectiveness.</li><li>Work closely with the CFO on financial planning, investments, and cost control.</li><li>Ensure smooth execution of production processes, including studio operations, live broadcasts, and corporate video projects.</li></ul>Team Leadership & Succession Planning<ul><li>Build a strong leadership pipeline, focusing on succession planning and mentorship programs to develop internal talent.</li><li>Provide guidance and structure to the production teams, fostering a culture of collaboration, efficiency, and innovation.</li><li>Help teams break bad habits and embrace change, ensuring adaptability in a rapidly evolving media landscape.</li><li>Support the integration of new technologies and processes to future-proof video production operations.</li></ul>Client-Centric Approach & Industry Expertise<ul><li>Must have experience working on the client side of video production, understanding budgets, needs, and storytelling for brands.</li><li>Focus on corporate video production, including internal communications, product launches, and brand storytelling.</li><li>Ensure client expectations are met with high-quality production, strong creative direction, and strategic project management.</li></ul>

Compensation Analyst Robert Half Management Resources is currently looking for an experienced Compensation professional to support an interim staff augmentation role with a Higher Education client in the Columbus area. This role will provide short-term backfill support to the organization's compensation team, executing duties such as: job reviews, position description review/editing, market analysis, evaluating appropriate compensation levels for potential hires and internal transfers, and pay band analysis. The interim compensation must have depth of compensation experience, to include experience with compensation within Higher Education (college and university level). Prior experience utilizing Ellucian Banner software is a plus. This is a short-term role expecting to last 6-8 weeks. Ideal candidate should feel comfortable making compensation recommendations to support the HR team. This role can be done 100% remotely, working on an EST schedule. • Conducting comprehensive market analysis to understand industry trends and norms• Updating and developing job descriptions to ensure they reflect current responsibilities and requirements• Evaluating the experience of potential candidates during the recruitment process for appropriate compensation• Carrying out internal equity reviews to ensure a balanced and fair compensation structure across all levels• Utilizing the ERP system, Ellucian Banner, for various compensation-related tasks• Assisting in the implementation of the Workday project, providing necessary support and backfill• Developing and managing salary structures and bonus programs based on compensation surveys and internal policies• Leveraging Microsoft Excel for data analysis and reporting related to compensation

Sr. Accountant Robert Half Management Resources is current looking for an experienced Sr. Accountant to support a client based in Troy, Ohio. This is a contract role, potential contract to hire, expected to last 3-6 months. The interim Sr. Accountant will help with a wide variety of general accounting tasks such as: month-end close, reconciliations, journal entries, audit coordination and support, and some A/P items. Strong excel skills are required. Role is based 100% onsite at the client's location in Troy, OH.

Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative in Troy, Ohio, United States. The primary function of this role will be to provide support within the Service industry, handling customer applications, managing customer records, and addressing customer inquiries. This role will also involve monitoring customer accounts and taking the necessary actions. Responsibilities:• Efficiently and accurately process customer credit applications• Manage customer credit records ensuring they are up-to-date and precise• Interface with customers via email, phone calls, and meetings• Support special projects and other locations as requested or assigned by management• Address customer and management concerns in a timely, detail oriented, and accurate manner• Maintain engineering documents, bills of materials, change management processes, and retention, including affected databases For immediate consideration, call 937.224.8326.

Plant Controller Robert Half Exclusive!!! ***For more information, contact Jason Young @ 937/637-7759*** Responsibilities:• Prepare and analyze monthly financial statements, ensuring accurate reporting of plant financial performance.• Perform variance analysis and identify key trends or discrepancies in financial data.• Oversee and manage the standard costing system, ensuring accurate cost allocations and cost variance analysis.• Support cost reduction efforts and identify areas for improvement.• Manage physical inventory counts, ensuring compliance with accounting and auditing standards.• Oversee cycle counting and manage discrepancies or adjustments as necessary.• Reconcile inventory variances and provide recommendations for inventory optimization.• Prepare and present regular financial reports to senior management, providing insights into plant financial performance, key performance indicators (KPIs), and financial forecasts.• Lead the annual budgeting process for the plant, working closely with cross-functional teams to gather input.• Prepare financial forecasts, adjusting projections based on business changes, market conditions, and operational performance.

AWS DevOps Engineer We are offering a short term contract employment opportunity in Columbus, Ohio for a proficient IS Technical Specialist II (Intermediate). The position primarily falls under the tech industry, offering the chance to work on cloud infrastructure design and management, CI/CD monitoring, and system analysis on AWS. Responsibilities:• Develop and manage secure, scalable AWS cloud infrastructure/platform/services.• Construct and maintain tools for CI/CD monitoring and analysis of AWS infrastructure and systems.• Administer and operate container platform or container services such as EKS or OpenShift Container Platform using containerization technology.• Utilize IAC tools like Terraform for AWS environment setup, management, and configuration.• Automate existing manual build & deployment procedures, including platform and infrastructure automation, through scripting.• Collaborate with software engineering to establish infrastructure and deployment requirements.• Work with Security and Compliance teams to implement best practices and automated controls for cloud and internal solutions.• Conduct research and devise the monitoring, high availability, and support methodology for the production environment.• Carry out infrastructure cost analysis and optimization.• Stay informed about the latest application security developments and security trends to improve internal processes.

QA Testing Analyst: IV (Lead) We are offering a long-term contract employment opportunity for a QA Testing Analyst: IV (Lead) based in Columbus, Ohio. In this role, you will be primarily responsible for leading the development of test strategies and plans for Data Warehouse projects, ensuring all IT SDLC processes are documented and executed. You will be working closely with various technology teams across the enterprise and will be expected to execute test cases while communicating status updates to project team members and key stakeholders. Responsibilities: • Actively engage in the review of project requirements, data mappings, and technical design specifications. • Develop and implement test strategies and plans for Data Warehouse projects, ensuring proper test coverage. • Execute test cases using both manual and automated testing processes. • Perform ETL validation according to data mapping, including data profiling, reconciliation of data, metadata validation, and initial and delta validation for different SCD types. • Coordinate test execution with other application teams and UAT partners, ensuring seamless performance across all platforms. • Execute database queries to support test execution in Azure DevOps. • Analyze data, identify and troubleshoot data issues, and develop action plans to address data quality issues. • Communicate testing statuses with project team members and stakeholders, ensuring all parties are kept informed of progress. • Identify, document, and communicate testing defects to the project team. • Collaborate with the project team on defect analysis and triage, ensuring issues are addressed promptly and effectively. • Contribute to continuous improvement initiatives by identifying and addressing opportunities to define or enhance QA processes.

Presentation Specialist We are offering a long-term contract employment opportunity in Columbus, Ohio for a Presentation Specialist. The role primarily functions in the industry of Office Functions, with a focus on creating and managing presentations. The environment encourages interaction with diverse backgrounds and requires a strong grasp of Word, Excel, and PowerPoint. Responsibilities: • Handle the creation of pitch books, presentations, and other documents utilizing the Office Suite. • Communicate effectively with clients to receive work and instructions according to established procedures. • Assist other presentation specialists in improving their skills and learning new shortcuts. • Independently carry out all reprographic tasks as requested by the DTP team and the client. • Conduct Quality Assurance on personal work and the work of others to ensure highest standards are met. • Demonstrate excellent organizational skills, with the ability to meet deadlines in an environment with changing priorities. • Supervise and monitor customer accounts, taking appropriate action when necessary. • Process customer credit applications accurately and efficiently. • Maintain accurate customer credit records. • Participate in the hiring process and contribute to upgrades within the office.

QA Testing Analyst: III (Senior) We are looking for a QA Testing Analyst: III (Manual) to join our team. This role is based in Columbus, Ohio, and offers a long-term contract employment opportunity. As a QA Testing Analyst, you will play a crucial role in ensuring data integrity for an enterprise system conversion project. You will be responsible for crafting test plans, verifying large volumes of data, and actively participating in project meetings. This will be a W2 opportunity and is hybrid in Columbus, OH. Responsibilities:• Craft comprehensive test plans to ensure coverage of all business system flows• Manually verify and validate large volumes of data at rest and in transit through the systems under test• Use company-approved tools to document test cases and track outcomes from test executions• Manage workload, prioritize tasks, and deliver reliably• Report defects and follow-up through fixes and closure using Azure DevOps• Develop and maintain complex data sets to fully exercise end-to-end testing, integration, and system level testing• Create SQL queries for various databases to manage test data and verify program outputs• Adapt to changing timelines and business needs while ensuring the highest level of data accuracy at all stages of the migration• Collaborate effectively in a cross-functional team environment• Participate in off-hour production releases in a support capacity.

QA Testing Analyst: III (Senior) Job Description: Responsible for the planning integration test casing scripting and execution of all testing to ensure proper coverage. Schedules and leads test deliverables review sessions as necessary. Work on multiple projects/systems as a project team member and are considered to be a subject matter expert for a single project/system. These projects are of moderate to high complexity within one or more development environments. Collaborate with the BSA and Development teams in the analysis and review of business objectives and requirements to ensure requirements are testable. Actively participate in the review of architectural and technical design specifications. Develop document and maintain the test data validation end to end testing flows. Conducts testing using manual and/or automated test processes and reports results. May run database queries in order to supply data validation within test scripts. Updates test cases based upon approved change requests. Works with BSAs and Development teams on defect analysis and triage. Assigns defect severity and manages defects throughout the project. Works with colleagues and project managers to meet established target dates and completion of activities/deliverables under changing conditions. Creates test status reports per project guidelines. creates test results and test summary deliverables to ensure production implementation readiness. Creates and facilitates review of the Test Strategy with the project team. Identifies any potential quality issues per defined processes and escalates potential quality issues immediately to management. Collects testing sign-off from all testing participants including cross-impacted application teams. ensures all aspects of testing such as manual execution regression automation and performance testing is completed. Collaborates with Project Test Lead on estimating the test efforts. Collaborates with the project team to support UAT efforts as needed. Maintains the regression test bed to meet changing requirements. Participates in off-hour production releases as needed. Supports the projects warranty period as needed. Works under moderate supervision with some latitude for independent judgement and problem solving. Provides mentorship to entry level team members as needed. Understands and follows the project lifecycle methodology consistently.

Business Analyst We are offering an exciting opportunity for a Business Analyst in ETNA, Ohio. In this role, you will be a crucial part of our team, analyzing business operations, facilitating communication between stakeholders, and contributing to business decisions. This is a role suited for those who excel in a team setting and demonstrate strong interpersonal skills, with a focus on dependability and attention to detail. Responsibilities: • Facilitate cross-departmental collaboration to solve problems and advance business initiatives • Support the improvement of business processes by identifying and recommending changes • Ensure the accuracy and consistency of data analysis and reporting • Actively contribute to meetings, providing valuable insights and listening attentively • Maintain organized and detailed documentation of business processes and recommendations • Communicate with internal and external stakeholders to ensure a clear understanding of project objectives • Assist in the accurate and comprehensive gathering, documentation, and analysis of business requirements from stakeholders Skills: • Proficiency in CRM, Microsoft Excel, and Microsoft Word • Understanding of Business Process Functions • Experience with Business Requirement Document creation and maintenance