10 results for Help Desk Tier 3 in Columbus, OH

Help Desk Analyst II We are on the lookout for a Help Desk Analyst II to join our team in the healthcare and social assistance industry, based in Dublin, Ohio. As a Help Desk Analyst II, your role will mainly involve managing customer support requests, updating systems, and providing essential troubleshooting. You will also be tasked with managing security badges, conducting basic support tasks, and tracking IT assets to ensure optimal operational efficiency. Responsibilities • Efficiently manage and respond to user requests in the ticket queue • Maintain and update request categories within the ticketing tool and manage permissions • Perform updates to support automation and improve system workflows under supervision • Conduct account updates, password changes, and organizational unit assignments in active directory • Handle the creation, deactivation, and termination of user accounts, and manage group memberships in active directory • Escalate issues to administrators with Tier 3 or supervisor approval when necessary • Administer security badges and accounts in the Access Control system • Perform basic troubleshooting and support tasks, including account setup, deactivation, and user account changes • Provide basic troubleshooting for all communications platforms and escalate to admins when necessary, with appropriate approvals • Troubleshoot VPN/workstation connectivity issues and support the installation/setup of VPN software • Manage vendor account setups for VPN access when needed • Oversee and track IT assets within the ticketing tool to ensure accurate inventory and resource allocation.

Help Desk Analyst II We are in the search for a Help Desk Analyst II to be part of our team in the healthcare industry, based in Dublin, Ohio. As a Help Desk Analyst II, you will be crucial in managing operational efficiency and providing a seamless technology experience for our team members. This role involves managing requests, troubleshooting key systems, and supporting end-user needs in an effort to minimize downtime and enhance productivity. Responsibilities: • Efficiently respond to and manage user requests in the ticket queue • Maintain, update, and manage permissions within the request categories in the ticketing tool • Support updates to automation under supervision to optimize system workflows • Perform account updates, password changes, and organizational unit assignments in Active Directory • Manage user account creation, deactivation, termination, and group memberships in Active Directory • Escalate issues to administrators or supervisors as needed • Oversee security badges and account management within the Access Control system • Conduct basic troubleshooting tasks, including account setup, deactivation, and user account modifications • Provide troubleshooting for communication platforms and escalate to administrators when necessary • Manage VPN/workstation connectivity issues and support the installation of VPN software • Oversee vendor account setups for VPN access • Ensure accurate inventory and resource allocation through IT asset management within the ticketing tool • Perform additional duties as assigned

Help Desk Analyst II We are offering a short term contract employment opportunity for a Help Desk Analyst II in the Healthcare, Hospitals, and Social Assistance industry, located in DUBLIN, Ohio. The successful candidate will play a key role in managing incoming requests, overseeing security badge management, and providing basic troubleshooting for various systems. Responsibilities: • Oversee the management and prioritization of incoming requests via a ticketing tool to ensure prompt responses and resolutions. • Conduct basic Active Directory tasks such as updating account information, changing passwords, assigning users to the appropriate organizational units, and managing group memberships. • Manage security badge administration through access control platforms, ensuring compliance with established protocols. • Provide essential troubleshooting for phone systems to maintain uninterrupted communication. • Resolve basic issues relating to communication platforms for end users. • Troubleshoot conference room equipment and provide necessary end-user training to facilitate smooth meeting experiences. • Assist with VPN troubleshooting and perform installation/setup of VPN software for users when necessary. • Undertake additional job duties as assigned by the team lead. • Utilize knowledge of Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments in daily tasks.

VP of Video & Broadcast Services We are seeking a VP of Video & Broadcast Services to join our team in HILLIARD, Ohio. This role revolves around leading the vision and operational excellence of video services in our organization. The VP of Video & Broadcast Services will be involved in strategic planning, operational oversight, client and revenue growth, as well as team leadership and internal collaboration. 100% ONSITE- no remote candidates. Responsibilities: Strategic Leadership & Business Development<ul><li>Define and implement a forward-thinking video strategy, leveraging AI, augmented reality, and emerging production techniques.</li><li>Align video production services with client needs, market trends, and financial goals.</li><li>Drive new business opportunities and expand revenue streams by identifying growth areas.</li><li>Work collaboratively with the sales team to position video services as a high-value solution.</li></ul>Operational Oversight & Financial Management<ul><li>Lead a team of 4 direct reports: Post-production (editing/graphics), Field Director (studio/on-location management), Producers (creative/budgeting), and Engineering (equipment procurement and technology advancements).</li><li>Oversee the work of 80-90 employees, ensuring operational efficiency and workflow improvements.</li><li>Optimize budgets and eliminate inefficiencies to improve profitability and cost-effectiveness.</li><li>Work closely with the CFO on financial planning, investments, and cost control.</li><li>Ensure smooth execution of production processes, including studio operations, live broadcasts, and corporate video projects.</li></ul>Team Leadership & Succession Planning<ul><li>Build a strong leadership pipeline, focusing on succession planning and mentorship programs to develop internal talent.</li><li>Provide guidance and structure to the production teams, fostering a culture of collaboration, efficiency, and innovation.</li><li>Help teams break bad habits and embrace change, ensuring adaptability in a rapidly evolving media landscape.</li><li>Support the integration of new technologies and processes to future-proof video production operations.</li></ul>Client-Centric Approach & Industry Expertise<ul><li>Must have experience working on the client side of video production, understanding budgets, needs, and storytelling for brands.</li><li>Focus on corporate video production, including internal communications, product launches, and brand storytelling.</li><li>Ensure client expectations are met with high-quality production, strong creative direction, and strategic project management.</li></ul>

HRIS Analyst (Snowflake) The Data Governance Steward III serves as a critical link between organizational business needs and data management, focusing on overseeing and safeguarding data assets to ensure they are utilized appropriately and maintained with high accuracy. This role actively participates in enterprise data governance initiatives, including a major implementation project migrating from PeopleSoft to Workday. Responsibilities:<ul><li>Collaborate with IT developers and business analysts to document and track information/data flows.</li><li>Gather and document business customer requirements for HR data.</li><li>Map core HR data (e.g., worker history, payroll, recruiting) for migration and align future hiring analytics.</li><li>Validate solutions through data quality assurance processes.</li><li>Facilitate meetings involving IT, business analysts, and data architects.</li><li>Translate requirements for data mapping during migration from PeopleSoft to Workday.</li><li>Engage with Workday systems to follow end-to-end data flow processes.</li><li>Update and refine data definitions.</li></ul> Performance Metrics:<ul><li>Progress tracking and ability to pinpoint improvement opportunities.</li><li>Maintaining high data quality, accuracy, and compliance.</li><li>Availability and attendance in virtual Teams meetings.</li></ul> Preferred Candidate Traits:<ul><li>Previous experience in data migration projects with Snowflake, Oracle, PeopleSoft, and Workday.</li><li>Proven success in enterprise-level settings handling large datasets.</li></ul> Team Interaction:<ul><li>Regular collaboration with IT, businesses analysts (reporting group), and a team directly linked to HR.</li><li>Interaction with external parties when necessary.</li></ul>

IT Support Technician We are in search of an IT Support Technician to join our team in Columbus, Ohio. This role revolves around providing technical assistance to end-users and maintaining IT systems within our industry. This position offers a short term contract employment opportunity. Responsibilities: • Address and resolve hardware, software, and network-related issues faced by users • Manage the installation, configuration, and troubleshooting of desktops, laptops, printers, and other peripherals • Oversee account setups, user access requests, and password resets • Keep IT documentation updated, including user guides and troubleshooting steps • Ensure prompt resolution of support tickets and escalate complex issues as required • Conduct regular maintenance and updates on company systems • Assist in managing IT asset inventory • Communicate effectively with non-technical users and provide excellent customer service • Aid in general conference support using platforms such as WebEx, Teams, and Zoom • Help maintain endpoint security tools and deploy applications using enterprise tools • Manage and improve scripts for automation and system management • Oversee the process for operating system updates and patching.

QA Testing Analyst: III (Senior) Job Description: Responsible for the planning integration test casing scripting and execution of all testing to ensure proper coverage. Schedules and leads test deliverables review sessions as necessary. Work on multiple projects/systems as a project team member and are considered to be a subject matter expert for a single project/system. These projects are of moderate to high complexity within one or more development environments. Collaborate with the BSA and Development teams in the analysis and review of business objectives and requirements to ensure requirements are testable. Actively participate in the review of architectural and technical design specifications. Develop document and maintain the test data validation end to end testing flows. Conducts testing using manual and/or automated test processes and reports results. May run database queries in order to supply data validation within test scripts. Updates test cases based upon approved change requests. Works with BSAs and Development teams on defect analysis and triage. Assigns defect severity and manages defects throughout the project. Works with colleagues and project managers to meet established target dates and completion of activities/deliverables under changing conditions. Creates test status reports per project guidelines. creates test results and test summary deliverables to ensure production implementation readiness. Creates and facilitates review of the Test Strategy with the project team. Identifies any potential quality issues per defined processes and escalates potential quality issues immediately to management. Collects testing sign-off from all testing participants including cross-impacted application teams. ensures all aspects of testing such as manual execution regression automation and performance testing is completed. Collaborates with Project Test Lead on estimating the test efforts. Collaborates with the project team to support UAT efforts as needed. Maintains the regression test bed to meet changing requirements. Participates in off-hour production releases as needed. Supports the projects warranty period as needed. Works under moderate supervision with some latitude for independent judgement and problem solving. Provides mentorship to entry level team members as needed. Understands and follows the project lifecycle methodology consistently.

QA Testing Analyst: III (Senior) We are looking for a QA Testing Analyst: III (Manual) to join our team. This role is based in Columbus, Ohio, and offers a long-term contract employment opportunity. As a QA Testing Analyst, you will play a crucial role in ensuring data integrity for an enterprise system conversion project. You will be responsible for crafting test plans, verifying large volumes of data, and actively participating in project meetings. This will be a W2 opportunity and is hybrid in Columbus, OH. Responsibilities:• Craft comprehensive test plans to ensure coverage of all business system flows• Manually verify and validate large volumes of data at rest and in transit through the systems under test• Use company-approved tools to document test cases and track outcomes from test executions• Manage workload, prioritize tasks, and deliver reliably• Report defects and follow-up through fixes and closure using Azure DevOps• Develop and maintain complex data sets to fully exercise end-to-end testing, integration, and system level testing• Create SQL queries for various databases to manage test data and verify program outputs• Adapt to changing timelines and business needs while ensuring the highest level of data accuracy at all stages of the migration• Collaborate effectively in a cross-functional team environment• Participate in off-hour production releases in a support capacity.

Programmer/Analyst: III (Senior) Responsibilities:• Assist with the development of modern REST APIs using Java Spring Boot, CICD, Cloud-enabled services, and Container both on-premises and in the cloud.• Participate in system design and business analysis, including server layout, availability, disaster recovery planning, and production deployments.• Contribute to software and data design aspects, including database schema, storage considerations, data mapping, data storage efficiency, and API design.• Play a role in software delivery, both hands-on and in an advisory capacity, to create server architecture, table layouts, highly available data resources, and configure highly performant data sources.• Engage in work related to Kafka, including analyzing proper use cases and detailed Kafka environment setup considerations.• Collaborate with team members and partners across organizational lines, demonstrating excellent interpersonal skills and a positive attitude.• Demonstrate strong Java development experience, including experience with the Spring Framework, Eclipse, Maven, and Gradle.• Exhibit strong experience in developing application interfaces (API) with Java or similar object-oriented languages.• Utilize relational and non-relational databases effectively.• Apply agile framework/methodology in project execution.• Exhibit strong leadership skills, planning, and excellent collaboration skills.• Display out-of-the-box problem-solving skills, seeing and articulating patterns and relationships between technologies, processes, business models, and people.• Demonstrate self-motivation with the ability to appropriately prioritize and plan complex tasks in a rapidly changing environment.• Show adaptability in a dynamic work environment and deliver successfully while exhibiting flexibility.

Salesforce (Developer) Technical Lead Salesforce Technical LeadLocation: Hybrid (either Columbus, OH or Minnetonka, MN) Pay: Available on W2 Basis Duration: 13-week contract to hirePosition Overview:We are seeking a detail-oriented and innovative Salesforce Technical Lead to join our Salesforce Center of Excellence (COE) team. This role will be essential for contributing to development activities across multiple Salesforce platforms. As a Technical Lead, you will provide hands-on leadership to developers, conduct research on Salesforce capabilities, and lead proof-of-concept initiatives for new designs and integrations. The ideal candidate will bring expertise in Salesforce development and a collaborative approach to mentoring technical teams. Key Responsibilities:<ul><li>Development Expertise: Independently build, unit test components, and resolve code/configuration-based defects collaboratively with the development and QA teams.</li><li>Team Leadership: Provide technical direction and mentoring to the development team, ensuring successful delivery of high-quality solutions.</li><li>Solution Design: Lead proof-of-concept projects with architects to explore new designs, integrations, patterns, and practices for Salesforce implementations.</li><li>Salesforce Mastery: Showcase proficiency in Salesforce development using tools and techniques such as Apex, Lightning Web Components (LWCs), flows, triggers, complex formulas, workflows, and security.</li><li>Agile Practices: Actively participate in agile ceremonies such as planning sessions, user story refinement, daily stand-ups, and code reviews.</li><li>DevOps Enhancements: Collaborate on the evolution of DevOps pipelines, monitoring, and test automation processes.</li><li>Integration Knowledge: Demonstrate understanding of enterprise-level cross-system integration concepts, including API interactions and event processing.</li><li>Product Evaluation: Conduct evaluations of Salesforce capabilities and third-party vendor solutions by prototyping and documenting findings to address business objectives.</li><li>Knowledge Sharing: Design development patterns, document best practices, and guide teams across the Salesforce COE technical organization.</li><li>Team Development: Serve as a mentor to technical staff, fostering growth and professional development.</li></ul>