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8 results for Product Support Specialist in Columbus, OH

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IS Technical Specialist III (Senior) – Contract to Hire

Hybrid

Position Overview

We are seeking an experienced IS Technical Specialist III to support application development and service-oriented architecture (SOA) projects. This is a temporary role requiring a seasoned IT professional with a minimum of seven years of expertise in IBM Mainframe COBOL/DB2/CICS development and web services integration. You will play a key role in researching, designing, developing, and supporting application systems while contributing to projects that emphasize modernization, scalability, and security.

Key Responsibilities:

Research, design, develop, integrate, and support SOA-based application systems.
Create technical solutions based on functional requirements for financial service lines utilizing IBM Mainframe technologies.
Analyze, design, and develop integration layers for SOA stacks using WebSphere.
Conduct unit testing, support production environments, and resolve technical issues effectively.
Prepare detailed designs for SOAP to REST migration of COBOL/Mainframe/Web Services/MQ code.
Support maintenance projects and implement bug fixes to improve application performance.
Collaborate on initiatives involving multi-platform environments and APIs, including distributed technologies such as IBM DataPower, WESB, and IIB.

Required Qualifications:

Minimum of 7 years of professional IT experience, including:
At least 1 year of experience working with web services (REST/SOAP) and SOA.
Strong expertise in IBM Mainframe technologies, including COBOL, DB2, CICS, JCL, VSAM, TSO/ISPF, and QMF.
Hands-on experience with DB2 Native Stored Procedures, CICS Batch, and microservices development using Java (Spring Framework/Spring Boot).
Proficiency with tools such as Abend-Aid, FileAid, Changman, Xpeditor, BMC products, and ZOSConnect.
Familiarity with SOAP to REST migration and integration projects.
Strong analytical, troubleshooting, and communication skills.

Preferred Qualifications:

Background in the financial services or banking industry.
Experience working with distributed technologies, such as IBM DataPower, WESB, and IIB, is highly desirable.

Why Join Us:

You’ll have the opportunity to contribute to large-scale modernization efforts, emphasizing security, scalability, and cross-functional collaboration. As part of a dynamic technical team, you'll tackle challenges related to cloud initiatives, system transformation, and automation initiatives

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

8 results for Product Support Specialist in Columbus, OH

IS Technical Specialist: III (Senior) IS Technical Specialist III (Senior) – Contract to Hire Hybrid Position OverviewWe are seeking an experienced IS Technical Specialist III to support application development and service-oriented architecture (SOA) projects. This is a temporary role requiring a seasoned IT professional with a minimum of seven years of expertise in IBM Mainframe COBOL/DB2/CICS development and web services integration. You will play a key role in researching, designing, developing, and supporting application systems while contributing to projects that emphasize modernization, scalability, and security.Key Responsibilities:<ul><li>Research, design, develop, integrate, and support SOA-based application systems.</li><li>Create technical solutions based on functional requirements for financial service lines utilizing IBM Mainframe technologies.</li><li>Analyze, design, and develop integration layers for SOA stacks using WebSphere.</li><li>Conduct unit testing, support production environments, and resolve technical issues effectively.</li><li>Prepare detailed designs for SOAP to REST migration of COBOL/Mainframe/Web Services/MQ code.</li><li>Support maintenance projects and implement bug fixes to improve application performance.</li><li>Collaborate on initiatives involving multi-platform environments and APIs, including distributed technologies such as IBM DataPower, WESB, and IIB.</li></ul>

IT Support Technician We are in search of an IT Support Technician to join our team in Columbus, Ohio. This role revolves around providing technical assistance to end-users and maintaining IT systems within our industry. This position offers a short term contract employment opportunity. Responsibilities: • Address and resolve hardware, software, and network-related issues faced by users • Manage the installation, configuration, and troubleshooting of desktops, laptops, printers, and other peripherals • Oversee account setups, user access requests, and password resets • Keep IT documentation updated, including user guides and troubleshooting steps • Ensure prompt resolution of support tickets and escalate complex issues as required • Conduct regular maintenance and updates on company systems • Assist in managing IT asset inventory • Communicate effectively with non-technical users and provide excellent customer service • Aid in general conference support using platforms such as WebEx, Teams, and Zoom • Help maintain endpoint security tools and deploy applications using enterprise tools • Manage and improve scripts for automation and system management • Oversee the process for operating system updates and patching.

Help Desk Technician We are offering a long term contract employment opportunity for a Help Desk Technician in Wilmington, Ohio. As a key member of our team within the transport industry, your role will primarily involve providing technical support, troubleshooting hardware issues, and maintaining a structured, process-driven environment. Responsibilities: • Communicating technical concepts clearly to individuals with varying levels of technical understanding. • Utilizing industry best practices to recognize, analyze, and effectively solve problems in an organized and timely manner. • Exhibiting the ability to manage multiple tasks in a fast-paced environment. • Setting up, configuring, and troubleshooting desktop/notebook hardware, as well as iOS devices in a networked environment. • Gaining proficiency in Microsoft Office 2007, 2010, 2013, and 2016, as well as Outlook 2007, 2010, 2013, and 2016. • Acquiring some knowledge of TCP/IP networking, and related network services such as DNS, SMTP, DHCP, etc. • Understanding Active Directory concepts and administration. • Applying skills in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments. • Maintaining a structured, process-driven work environment and demonstrating self-motivation.

Help Desk Analyst II We are on the lookout for a Help Desk Analyst II to join our team in the healthcare and social assistance industry, based in Dublin, Ohio. As a Help Desk Analyst II, your role will mainly involve managing customer support requests, updating systems, and providing essential troubleshooting. You will also be tasked with managing security badges, conducting basic support tasks, and tracking IT assets to ensure optimal operational efficiency. Responsibilities • Efficiently manage and respond to user requests in the ticket queue • Maintain and update request categories within the ticketing tool and manage permissions • Perform updates to support automation and improve system workflows under supervision • Conduct account updates, password changes, and organizational unit assignments in active directory • Handle the creation, deactivation, and termination of user accounts, and manage group memberships in active directory • Escalate issues to administrators with Tier 3 or supervisor approval when necessary • Administer security badges and accounts in the Access Control system • Perform basic troubleshooting and support tasks, including account setup, deactivation, and user account changes • Provide basic troubleshooting for all communications platforms and escalate to admins when necessary, with appropriate approvals • Troubleshoot VPN/workstation connectivity issues and support the installation/setup of VPN software • Manage vendor account setups for VPN access when needed • Oversee and track IT assets within the ticketing tool to ensure accurate inventory and resource allocation.

Help Desk Analyst II We are in the search for a Help Desk Analyst II to be part of our team in the healthcare industry, based in Dublin, Ohio. As a Help Desk Analyst II, you will be crucial in managing operational efficiency and providing a seamless technology experience for our team members. This role involves managing requests, troubleshooting key systems, and supporting end-user needs in an effort to minimize downtime and enhance productivity. Responsibilities: • Efficiently respond to and manage user requests in the ticket queue • Maintain, update, and manage permissions within the request categories in the ticketing tool • Support updates to automation under supervision to optimize system workflows • Perform account updates, password changes, and organizational unit assignments in Active Directory • Manage user account creation, deactivation, termination, and group memberships in Active Directory • Escalate issues to administrators or supervisors as needed • Oversee security badges and account management within the Access Control system • Conduct basic troubleshooting tasks, including account setup, deactivation, and user account modifications • Provide troubleshooting for communication platforms and escalate to administrators when necessary • Manage VPN/workstation connectivity issues and support the installation of VPN software • Oversee vendor account setups for VPN access • Ensure accurate inventory and resource allocation through IT asset management within the ticketing tool • Perform additional duties as assigned

Help Desk Analyst II We are offering a short term contract employment opportunity for a Help Desk Analyst II in the Healthcare, Hospitals, and Social Assistance industry, located in DUBLIN, Ohio. The successful candidate will play a key role in managing incoming requests, overseeing security badge management, and providing basic troubleshooting for various systems. Responsibilities: • Oversee the management and prioritization of incoming requests via a ticketing tool to ensure prompt responses and resolutions. • Conduct basic Active Directory tasks such as updating account information, changing passwords, assigning users to the appropriate organizational units, and managing group memberships. • Manage security badge administration through access control platforms, ensuring compliance with established protocols. • Provide essential troubleshooting for phone systems to maintain uninterrupted communication. • Resolve basic issues relating to communication platforms for end users. • Troubleshoot conference room equipment and provide necessary end-user training to facilitate smooth meeting experiences. • Assist with VPN troubleshooting and perform installation/setup of VPN software for users when necessary. • Undertake additional job duties as assigned by the team lead. • Utilize knowledge of Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments in daily tasks.

AWS DevOps Engineer We are offering a short term contract employment opportunity in Columbus, Ohio for a proficient IS Technical Specialist II (Intermediate). The position primarily falls under the tech industry, offering the chance to work on cloud infrastructure design and management, CI/CD monitoring, and system analysis on AWS. Responsibilities:• Develop and manage secure, scalable AWS cloud infrastructure/platform/services.• Construct and maintain tools for CI/CD monitoring and analysis of AWS infrastructure and systems.• Administer and operate container platform or container services such as EKS or OpenShift Container Platform using containerization technology.• Utilize IAC tools like Terraform for AWS environment setup, management, and configuration.• Automate existing manual build & deployment procedures, including platform and infrastructure automation, through scripting.• Collaborate with software engineering to establish infrastructure and deployment requirements.• Work with Security and Compliance teams to implement best practices and automated controls for cloud and internal solutions.• Conduct research and devise the monitoring, high availability, and support methodology for the production environment.• Carry out infrastructure cost analysis and optimization.• Stay informed about the latest application security developments and security trends to improve internal processes.

QA Testing Analyst: III (Senior) Job Description: Responsible for the planning integration test casing scripting and execution of all testing to ensure proper coverage. Schedules and leads test deliverables review sessions as necessary. Work on multiple projects/systems as a project team member and are considered to be a subject matter expert for a single project/system. These projects are of moderate to high complexity within one or more development environments. Collaborate with the BSA and Development teams in the analysis and review of business objectives and requirements to ensure requirements are testable. Actively participate in the review of architectural and technical design specifications. Develop document and maintain the test data validation end to end testing flows. Conducts testing using manual and/or automated test processes and reports results. May run database queries in order to supply data validation within test scripts. Updates test cases based upon approved change requests. Works with BSAs and Development teams on defect analysis and triage. Assigns defect severity and manages defects throughout the project. Works with colleagues and project managers to meet established target dates and completion of activities/deliverables under changing conditions. Creates test status reports per project guidelines. creates test results and test summary deliverables to ensure production implementation readiness. Creates and facilitates review of the Test Strategy with the project team. Identifies any potential quality issues per defined processes and escalates potential quality issues immediately to management. Collects testing sign-off from all testing participants including cross-impacted application teams. ensures all aspects of testing such as manual execution regression automation and performance testing is completed. Collaborates with Project Test Lead on estimating the test efforts. Collaborates with the project team to support UAT efforts as needed. Maintains the regression test bed to meet changing requirements. Participates in off-hour production releases as needed. Supports the projects warranty period as needed. Works under moderate supervision with some latitude for independent judgement and problem solving. Provides mentorship to entry level team members as needed. Understands and follows the project lifecycle methodology consistently.

Technology Doesn't Change the World, People Do.®

8 results for Product Support Specialist in Columbus, OH

Technology Doesn't Change the World, People Do.^®