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5 results for Product Support Specialist in Denver, CO

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We are seeking a detail-oriented and experienced Manager of Revenue/Billing and Accounting to lead our revenue operations and accounting processes. In this role, you will oversee billing, revenue recognition, and financial reporting for our SaaS business. You will work cross-functionally with teams including Sales, Customer Success, and Product to ensure efficient and accurate financial operations, compliance with accounting standards, and adherence to SaaS metrics best practices.

Key Responsibilities

Revenue Management & Billing

Manage the full cycle of billing operations, including subscription invoicing, payment processing, and customer account management.
Ensure accurate revenue recognition in compliance with ASC 606 and other applicable accounting standards.
Develop and optimize processes for subscription revenue, upgrades, downgrades, and cancellations.
Monitor deferred revenue schedules and ensure timely revenue reporting.
Partner with the Product and Engineering teams to ensure seamless integration between billing systems and the general ledger.

Accounting & Financial Reporting

Oversee month-end close processes related to revenue, billing, and accounts receivable.
Reconcile revenue and accounts receivable accounts and prepare monthly journal entries.
Prepare and present accurate revenue and billing reports to senior leadership.
Assist in preparing financial statements and audit schedules.
Ensure compliance with relevant accounting regulations and internal controls.

Team Leadership & Collaboration

Manage and mentor a team of billing and accounting specialists.
Collaborate with the Sales, Customer Success, and Legal teams to support contract review and non-standard billing scenarios.
Work with FP& A to forecast revenue and support budgeting processes.
Serve as the finance lead for billing system implementation and process improvement projects.

Compliance & Process Improvement

Ensure compliance with tax regulations, including sales and use tax, for SaaS subscription billing.
Identify and implement opportunities to streamline revenue and billing workflows, leveraging automation where possible.
Stay current on industry trends and best practices for SaaS accounting and revenue management.

This role is located in Denver, Colorado and requires the person to be in the office a few days a week.

Education & Experience

Bachelor’s degree in Accounting, Finance, or a related field. CPA or MBA is a plus.
7+ years of experience in accounting, revenue operations, or finance, preferably in a SaaS environment.
2+ years of management experience.
Strong knowledge of ASC 606 and SaaS highly preferred.
Proficiency in accounting software such as NetSuite, highly desirable.
Advanced Excel skills.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

5 results for Product Support Specialist in Denver, CO

Accounting Manager/Supervisor We are seeking a detail-oriented and experienced Manager of Revenue/Billing and Accounting to lead our revenue operations and accounting processes. In this role, you will oversee billing, revenue recognition, and financial reporting for our SaaS business. You will work cross-functionally with teams including Sales, Customer Success, and Product to ensure efficient and accurate financial operations, compliance with accounting standards, and adherence to SaaS metrics best practices.Key ResponsibilitiesRevenue Management & Billing<ul><li>Manage the full cycle of billing operations, including subscription invoicing, payment processing, and customer account management.</li><li>Ensure accurate revenue recognition in compliance with ASC 606 and other applicable accounting standards.</li><li>Develop and optimize processes for subscription revenue, upgrades, downgrades, and cancellations.</li><li>Monitor deferred revenue schedules and ensure timely revenue reporting.</li><li>Partner with the Product and Engineering teams to ensure seamless integration between billing systems and the general ledger.</li></ul>Accounting & Financial Reporting<ul><li>Oversee month-end close processes related to revenue, billing, and accounts receivable.</li><li>Reconcile revenue and accounts receivable accounts and prepare monthly journal entries.</li><li>Prepare and present accurate revenue and billing reports to senior leadership.</li><li>Assist in preparing financial statements and audit schedules.</li><li>Ensure compliance with relevant accounting regulations and internal controls.</li></ul>Team Leadership & Collaboration<ul><li>Manage and mentor a team of billing and accounting specialists.</li><li>Collaborate with the Sales, Customer Success, and Legal teams to support contract review and non-standard billing scenarios.</li><li>Work with FP& A to forecast revenue and support budgeting processes.</li><li>Serve as the finance lead for billing system implementation and process improvement projects.</li></ul>Compliance & Process Improvement<ul><li>Ensure compliance with tax regulations, including sales and use tax, for SaaS subscription billing.</li><li>Identify and implement opportunities to streamline revenue and billing workflows, leveraging automation where possible.</li><li>Stay current on industry trends and best practices for SaaS accounting and revenue management.</li></ul>This role is located in Denver, Colorado and requires the person to be in the office a few days a week.

Payroll & Benefits Manager Robert Half is partnering with a growing company to add an experienced Payroll & Benefits expert to assist with implementing and atomizing ADP Workforce Now and managing their biweekly payroll. This is an excellent hybrid opportunity with a growing company! They are looking for an ADP Workforce Now Expert! If that's you, definitely apply! They are 2 days in office, 3 days WFH and offer an excellent benefits package! As the Payroll & Benefits Manager, you will oversee the strategic management of all payroll and benefits functions across multiple states, working closely with HR leadership to drive operational excellence. This includes:<ul><li>End-to-End Payroll Management: Lead payroll processing for approximately 450 employees, ensuring precision, compliance, and timely execution using ADP Workforce Now.</li><li>System Optimization & Automation: Utilize advanced ADP Workforce Now features to automate payroll processes, create efficient workflows, and develop custom reporting tools that provide actionable insights.</li><li>Benefits Administration: Oversee the administration of employee benefits programs, including health insurance, retirement plans, internal dental benefits, and other fringe benefits.</li><li>Mergers & Acquisitions Support: Partner with HR and finance teams to manage payroll integration for newly acquired practices, ensuring seamless transitions and accurate setup for new employees.</li><li>Leave Management: Manage PTO, sick leave, and other employee leave programs, ensuring compliance and accurate tracking.</li><li>Regulatory Compliance & Reporting: Stay up to date on federal, state, and local payroll and benefits laws, ensuring the organization is fully compliant. Lead the preparation and delivery of all required payroll and benefits-related reporting, including year-end processes.</li><li>Team Leadership & Training: Provide guidance, training, and mentorship to HR staff on payroll procedures and best practices, ensuring operational efficiency across the team.</li><li>Customer Service Excellence: Resolve payroll and benefits inquiries in a timely and professional manner, providing excellent service to employees and stakeholders.</li></ul>

Executive Administrative Assistant Job Title: Executive Administrative Assistant Location: Greenwood Village, Colorado Job Overview:We are seeking an experienced and highly organized Executive Administrative Assistant to support our C-suite executives in Greenwood Village, Colorado. This vital role not only includes traditional administrative tasks but also requires a proactive approach to driving business priorities forward. This is a fully on-site position. Key Responsibilities:<ul><li>Complex Scheduling and Calendar Management: Maintain and coordinate busy schedules for C-suite executives to ensure seamless operations.</li><li>Meeting Preparation and Minutes: Prepare agendas, materials, and presentations for meetings. Record and distribute minutes to track goals and follow-up items.</li><li>PowerPoint and Reporting: Create engaging PowerPoint presentations and pull together reports to support executives in decision-making.</li><li>Travel Coordination: Arrange travel plans and accommodations, ensuring schedules align with business priorities.</li><li>Event Planning: Organize and oversee logistics for corporate events and meetings.</li><li>Administrative Projects: Support key initiatives and administrative projects that help drive business objectives.</li></ul> This role offers a dynamic opportunity to collaborate with senior leadership and directly impact business outcomes. If you thrive in a challenging and rewarding environment where attention to detail, organization, and communication are key, we encourage you to apply today!

IT Infrastructure Manager We are providing an exciting opportunity in the Appliances, Electrical, and Electronics Manufacturing industry, with an emphasis on Defense. The role is based in COLORADO SPRINGS, Colorado, United States. We are seeking an IT Infrastructure Manager. This role is primarily focused on managing IT infrastructure, processing common Helpdesk issues, ensuring CMMC Compliance, and supervising one Helpdesk team member. Responsibilities • Overseeing and troubleshooting common Helpdesk issues • Ensuring compliance with CMMC, including patching, backups, and proper use of equipment • Managing the IT infrastructure and providing high-level IT support • Leading the IT team and serving as the primary point of contact for IT-related matters • Spearheading the CMMC Compliance Certification Process • Utilizing Linux and O365 in the support and administration of systems and networks • Leveraging skills in Cisco, Citrix, Cloud, Dell, and Firewall technologies • Conducting AB Testing and Cluster Analysis as needed • Managing Active Directory and Backup Technologies • Maintaining and updating computer hardware • Patching systems and conducting system backups as necessary • Where required, offering mentorship and support across various areas.

IT Manager We are offering an exciting opportunity for an IT Manager in Colorado Springs, Colorado. In this role, you will be tasked with managing and developing strategies for marketing applications, managing vendor relationships, and supervising various teams. Your responsibilities will also include troubleshooting technical issues and ensuring the satisfaction of end users. Responsibilities: • Oversee the development and recommendation of marketing application strategies in collaboration with senior management. • Supervise and mentor your staff, with a focus on Salesforce and Marketing Cloud. • Collaborate with other departments within the organization, particularly Marketing, Fundraising, and Publishing. • Work with IT Senior Management to implement system database integrations. • Provide advanced troubleshooting for client issues, liaising with technical services as needed to resolve technical problems. • Manage relationships with vendors to ensure the smooth operation of services. • Collaborate with analysts to design and implement effective training strategies. • Act as the application owner for the Productivity Management System, ensuring high volume marketing activity and client transparency. • Identify optimal design elements for productivity management by working with Marketing, CRM Communications, Donor Relations, Data Services, and external personnel. • Ensure end user satisfaction and work with users to recommend marketing solutions and enhancements. • Establish analytical reporting processes for both Productivity Management and Asset Management. • Oversee the Manager, Audience Data Segmentation and team responsible for all audience segmentations for donor, marketing, and ministry campaign efforts. • Manage the use of SSMS and Salesforce/Marketing Cloud for data segmentation, designing development plans for team members to attain competency in Salesforce/Marketing Cloud within agreed-upon timelines.