Desktop Support Analyst<p>We are in search of a Desktop Support Analyst to join our team located in Detroit, Michigan. As part of your role, you will be troubleshooting both hardware and software issues, managing user accounts, and providing excellent customer service and end user support. This position provides a long term contract opportunity</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Providing end user support and troubleshooting basic network problems.</p><p>• Supporting desktop hardware and software, ensuring optimal operation.</p><p>• Utilizing Active Directory for user and group management.</p><p>• Handling customer inquiries and providing high-quality customer service.</p><p>• Managing and maintaining the ticketing system efficiently.</p><p>• Utilizing Azure and O 365 in daily operations.</p><p>• Implementing backup technologies as part of data protection strategy.</p><p>• Applying configuration management practices for system consistency.</p><p>• Operating and troubleshooting Windows OS issues.</p>
