Shifts include Saturday work.
We are offering a long term contract employment opportunity for a Call Center Specialist in the healthcare industry, located in Federal Way, Washington, United States. This role involves providing exceptional customer service and assisting with customer inquiries. This facility is open Monday through Saturday after training Candidate will select a weekday off and work on Saturdays.
Responsibilities:
• Tackle inbound customer calls, addressing their queries about services or appointments, and effectively resolving any issues they may face.
• Initiate outbound calls to customers to gather additional details, send reminders for appointments, or assist with form completion.
• Troubleshoot various issues, including those related to backgrounds, i9's, finger printing, and training, and provide information on specialized healthcare services.
• Guide customers through necessary processes in accordance with guidelines, escalating problems to the relevant teams as required.
• Maintain strict confidentiality and comply with all regulations and policies regarding patient information and data privacy.
• Document all call information in the customer relationship management (CRM) system as per standard operating procedures.
• Develop a comprehensive understanding of healthcare programs, practices, and services.
• Uphold excellent customer service techniques, demonstrating patience, and empathy toward a diverse customer population.
• Provide feedback to improve the overall customer experience and contribute to enhancing the organization's reputation by accepting ownership for accomplishing new and different requests.