Job Summary
We are seeking an experienced UX Researcher II to support data-driven decision-making across the product lifecycle. The ideal candidate is passionate about user-centered design, enjoys solving complex problems, and thrives in cross-functional collaboration.
Key Responsibilities
- Plan and execute qualitative and quantitative user research using various methodologies.
- Analyze user behavior and attitudes to uncover pain points and unmet needs.
- Conduct diverse research methods, including:
- User interviews
- Usability testing
- Surveys
- Ethnographic studies
- Contextual inquiries
- Concept testing
- Synthesize and present research findings in user-friendly formats such as journey maps, personas, and jobs-to-be-done frameworks.
- Collaborate closely with Product Design and Development teams to integrate user insights into design and development cycles.
- Scope research initiatives accurately by coordinating with stakeholders.
- Leverage existing data analytics to enhance insights.
- Work within a SAFe Agile framework, coordinating research projects by sprints.
- Manage relationships with vendor partners to ensure quality research output.
Required Qualifications
- 2-5 years of experience in UX Research.
- Bachelor's or advanced degree in Human-Computer Interaction, Interaction Design, Cognitive Psychology, Computer Science, Visual Design, or a related field.
- Strong understanding of:
- Wireframes, user flows, and process flows
- Human-Centered Design principles
- Unmoderated testing and prototyping tools
- Experience creating storyboards, site maps, and usability frameworks.
- Exceptional communication skills (written & verbal) and attention to detail.
- Ability to work both independently and collaboratively in cross-functional teams.
- Positive, collaborative attitude with a willingness to give and receive feedback.
- Portfolio demonstrating UX research expertise and process articulation.
Preferred Qualifications
- Experience working in a SAFe Agile environment.
- Familiarity with industry-standard UX research tools and methodologies.
- Previous experience conducting research in a retail or e-commerce environment.