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17 results for Help Desk Support Manager in Grand Rapids, MI

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We are offering a short term contract employment opportunity for a Help Desk Analyst I in the Healthcare, Hospitals, and Social Assistance industry based in KALAMAZOO, Michigan. This role primarily revolves around providing technical assistance to customers and maintaining the organization's computer systems.

Responsibilities:

• Offer technical support to customers who are facing issues with software, hardware, or other computer systems.
• Assist in the administration and maintenance of the organization's IT infrastructure, which includes workstations, servers, peripherals, and the network.
• Contribute to the maintenance of the organization's cybersecurity systems, phone and badge systems, and security camera system.
• Help manage the intranet, pharmacy system, and electronic health record systems.
• Respond to customer queries through the approved communication tool.
• Train other team members on how to troubleshoot and diagnose problems.
• Update and revise training manuals for new and updated software and hardware.
• Diagnose system errors and other issues and ensure their resolution.
• Install or alter software to accommodate new hardware or to fix issues.
• Maintain user PCs and computer network systems, including performing necessary upgrades and configurations.
• Support the onboarding process of new users as needed.
• Analyze common complaints and problems to improve customer service.

• Possess knowledge and experience in Android Development.

• Have a strong understanding of Cisco Technologies and be able to apply this knowledge in a practical setting.

• Demonstrate proficiency in Citrix Technologies.

• Exhibit skills in database management and operations.

• Have working knowledge of EO/IR systems.

• Understand and be able to apply Active Directory principles.

• Be adept at handling and troubleshooting Apple Devices.

• Show a strong foundation in Computer Hardware.

• Have experience in Configuration Management.

• Be capable of handling and overseeing Deployments.

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

17 results for Help Desk Support Manager in Grand Rapids, MI

Help Desk Analyst I We are offering a short term contract employment opportunity for a Help Desk Analyst I in the Healthcare, Hospitals, and Social Assistance industry based in KALAMAZOO, Michigan. This role primarily revolves around providing technical assistance to customers and maintaining the organization's computer systems. Responsibilities: • Offer technical support to customers who are facing issues with software, hardware, or other computer systems. • Assist in the administration and maintenance of the organization's IT infrastructure, which includes workstations, servers, peripherals, and the network. • Contribute to the maintenance of the organization's cybersecurity systems, phone and badge systems, and security camera system. • Help manage the intranet, pharmacy system, and electronic health record systems. • Respond to customer queries through the approved communication tool. • Train other team members on how to troubleshoot and diagnose problems. • Update and revise training manuals for new and updated software and hardware. • Diagnose system errors and other issues and ensure their resolution. • Install or alter software to accommodate new hardware or to fix issues. • Maintain user PCs and computer network systems, including performing necessary upgrades and configurations. • Support the onboarding process of new users as needed. • Analyze common complaints and problems to improve customer service.

Human Resources (HR) Manager Overview:A Senior Labor Relations Manager in a unionized manufacturing company serves as the key leader in establishing and maintaining positive labor relations between the organization and its unionized workforce. This role oversees labor contract negotiations, grievance management, and compliance with labor laws, while fostering a collaborative environment that supports business objectives. This leader must possess deep knowledge of collective bargaining processes, labor law, and employee relations in manufacturing settings. Key Responsibilities:Labor Relations Strategy:<ul><li>Develop and implement labor relations strategies aligned with organizational goals and union agreements (Source: RH Acronym Guide – Enterprise Values context).</li><li>Advise leadership on complex labor relations matters to mitigate risks and promote positive employee relations.</li></ul>Union Contract Negotiations:<ul><li>Lead and manage collective bargaining negotiations, ensuring alignment with legal standards and organizational priorities.</li><li>Analyze union proposals and prepare counteroffers to maintain efficiency and cost-effectiveness.</li></ul>Grievance and Dispute Resolution:<ul><li>Oversee grievance processes, managing escalations and arbitrations, while ensuring consistency and fairness.</li><li>Serve as the organization’s subject matter expert in resolving labor disputes and fostering open communication with union representatives.</li></ul>Compliance and Investigations:<ul><li>Ensure compliance with all federal, state, and local labor laws, such as the National Labor Relations Act (NLRA) and OSHA regulations.</li><li>Conduct investigations into complaints, ensuring timely resolution that complies with company policies and collective bargaining agreements.</li></ul>Training and Development:<ul><li>Provide training to management and supervisors on labor relations topics, such as employee engagement, contract interpretation, and legal compliance.</li><li>Support the development of a culture of inclusion, respect, and compliance, in line with corporate Enterprise Values (Source: RH Acronym Guide – Integrity and Inclusion).</li></ul>Union and Stakeholder Communication:<ul><li>Build and maintain constructive relationships with union business representatives, employees, and organizational leadership.</li><li>Act as a key point of contact for union leadership, maintaining an environment of transparency and accountability in communications.</li></ul>Reporting and Metrics:<ul><li>Develop and maintain labor relations reports, identifying trends impacting workforce harmony and operational efficiency.</li><li>Provide leadership with recommendations to improve the labor relations climate based on data-driven insights.</li></ul>This position is ideal for professionals with a strategic mindset, a deep knowledge of labor unions, and a passion for fostering positive labor-management relationships in a manufacturing environment.

Office Manager We are offering a permanent employment opportunity for an Office Manager role based in Muskegon Heights, Michigan. As an Office Manager, you will be tasked with providing comprehensive administrative support, managing internal and external communications, and utilizing a variety of software systems to improve productivity. This position is highly dynamic and requires someone who can efficiently handle a multitude of administrative tasks in a fast-paced setting. Responsibilities: • Efficiently process, organize, and retrieve documents, ensuring a focus on simplicity and precision. • Provide seamless support to various teams by managing complex calendars, scheduling meetings, and coordinating daily priorities. • Utilize knowledge of software systems such as Microsoft Office, Google Suite, project management tools, and CRM to streamline operations. • Handle all sensitive, confidential information with utmost discretion and professionalism. • Serve as a point of contact for both internal and external communications, ensuring timely responses and appropriate follow-up. • Setup and manage all details of meetings and events, including preparation of agendas, taking minutes, and ensuring the timely completion of action items. • Proactively anticipate the needs of the team to prepare for upcoming tasks, priorities, and events. • Coordinate and oversee administrative-driven projects, ensuring deadlines are met and project goals are achieved. • Plan and manage intricate travel arrangements, including itineraries, logistics, and accommodations. • Proactively identify and address potential issues, focusing on finding solutions before problems arise.

Accounting Manager/Supervisor We are in search of an Accounting Manager/Supervisor for our manufacturing facility located in OTSEGO, Michigan. The chosen candidate will be instrumental in overseeing administrative tasks, managing financial activities, and supervising a team in a dynamic and fast-paced environment. Responsibilities: • Direct and manage administrative tasks within the manufacturing facility • Oversee the processing of receipts and invoices, handling any invoice exceptions and tracking freight receivers for AP processing • Contribute to month-end closing activities, including the maintenance and filing of financial documentation • Maintain and update accrual rebuild reporting to ensure timely resolution of AP processing and correct reporting • Execute General Ledger entries and balances related to miscellaneous inventory management • Prepare, coordinate, and execute cycle counts and physical inventory; close inventory, including the review of pending transactions • Provide support for payroll processing activities • Generate analysis reports for management regarding various cost, efficiency, and inventory trends • Manage the cost accounting system to ensure accurate costing of products including inventory and resource usage rates • Provide general administrative support to manufacturing plant financial and non-financial activities, including payroll, production reporting and general bookkeeping Skills: • Proficiency in Accounting Software Systems and ERP - Enterprise Resource Planning • Experience in managing Accounting Functions, Accounts Payable (AP), Accounts Receivable (AR) • Familiarity with Auditing, Billing Functions, and Cost Accounting.

Accounts Payable Clerk We are in search of an Accounts Payable Clerk to join our team based in Norton Shores, Michigan. This role involves carrying out a range of financial operations within our manufacturing industry, with particular emphasis on managing accounts payable and payroll. Responsibilities: • Ensure accurate and timely processing of vendor invoices and payments. • Develop and maintain relationships with vendors to address any inquiries or issues. • Verify and match invoices to purchase orders and resolve any discrepancies. • Reconcile accounts payable records with the general ledger. • Process payroll for employees, ensuring compliance with state and federal regulations. • Maintain employee records, including timekeeping, tax forms, and deductions. • Investigate and resolve payroll discrepancies, such as overpayments or missing hours. • Assist in the preparation and balancing of payroll reports, including 401(k), garnishments, and tax filings. • Perform reconciliations and assist in month-end or year-end closing processes. • Generate financial reports as requested to support management. • Assist in ensuring compliance with internal controls and financial policies.

Front Desk Coordinator sition Overview: We are seeking a dynamic and versatile Front Desk Receptionist & Event Coordinator to join our team. This role combines traditional receptionist duties with marketing and event coordination responsibilities. The ideal candidate will have excellent organizational skills, a proactive attitude, and a passion for contributing to a collaborative, family-oriented work environment. This is a full-time position, Monday through Friday, 8:00 AM to 5:00 PM. Key Responsibilities: Reception & Facilities Support: Serve as the first point of contact for visitors and employees, providing a welcoming and professional environment. Ensure conference rooms are tidy and well-stocked. Manage office supplies and inventory, including pads, embroidered clothing, and promotional items (e.g., branded can cozies). Distribute and open mail, handle correspondence, and complete typing tasks as needed. Restock office refrigerators and assist with light maintenance tasks (e.g., replacing lightbulbs, taking out trash) when needed. Event Coordination: Plan and execute company events such as groundbreaking ceremonies, ribbon-cuttings, lunches for superintendents, employee morale-building work parties, and volunteer community service initiatives. Create wayfinding signs and event materials to guide participants during onsite gatherings. Provide logistical support for semi-annual showcases hosted by the company’s clothing line. Marketing Support: Assist with marketing efforts, including designing and distributing promotional materials. Coordinate updates and improvements to the company’s online store for branded apparel. Help envision and execute creative ways to wrap or distribute marketing products to clients effectively. Team Collaboration: Demonstrate a can-do attitude and contribute to the overall success of the team, embracing tasks big and small. Promote a family-focused, collaborative environment while supporting the company’s shared goals and morale. Qualifications: Previous experience in reception, marketing, event planning, or related fields preferred. Strong organizational and multitasking skills with the ability to manage diverse responsibilities. Excellent written and verbal communication skills. Proactive and adaptable, with a willingness to take on new challenges as they arise. Ability to work effectively in a team and independently. Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and familiarity with marketing tools is a plus. Why Join Us? We are a close-knit team that values collaboration, creativity, and hard work. No task is too small, and everyone contributes to our collective success. If you are a passionate and willing contributor who thrives in a dynamic environment, we’d love to meet you! Application Process: Availability for onsite interviews this week—Tuesday or Wednesday. Apply today and become part of our growing team.

Finance Manager We are in the process of recruiting a Finance Manager to join our team based in Kentwood, Michigan. As a Finance Manager, you will play a pivotal role in managing the financial health of our operations. Your responsibilities will include financial planning, analysis, budgeting, forecasting, and reporting. You will also be tasked with ensuring compliance with our company's policies and financial regulations. In addition, you will be expected to mentor and manage members of the finance team, fostering a culture of collaboration and continuous improvement. Responsibilities: • Oversee the preparation of detailed financial analyses, including monthly financial statements, variance analyses, and key performance metrics. • Lead the annual budgeting and quarterly forecasting process, ensuring accuracy and alignment with corporate goals. • Provide insights into financial performance to support strategic decision-making. • Act as the functional lead for QAD ERP financial modules, ensuring data accuracy and process optimization. • Utilize OneStream to oversee financial consolidations, reporting, and data integration between systems. • Mentor and manage members of the finance team, fostering a culture of collaboration and continuous improvement. • Act as a key liaison between operations, accounting, and senior leadership to bridge financial and operational goals effectively. • Maintain compliance with internal financial policies, external auditing standards, and regulatory requirements. • Ensure adherence to SOX controls and other corporate governance frameworks. • Evaluate and enhance financial processes, including automation opportunities, to improve efficiency and accuracy. • Partner with IT and other departments to optimize ERP and consolidation system workflows.

Controller Are you a strategic finance professional with a passion for leadership and partnering across departments to drive impactful decisions? Our client, a dynamic and innovative manufacturing organization, is seeking an experienced Controller to join their team. This is a unique opportunity to play a pivotal role in shaping financial and operational success while leading a talented accounting team. About the Role:As the Controller, you will oversee the day-to-day accounting operations and provide strategic financial support to the organization. Reporting directly to the CFO, you will manage a team of five accounting professionals and collaborate closely with engineering and operations teams to drive better decision-making and improve commercial and operational strategies. Key Controller Responsibilities:<ul><li>Oversee and manage all accounting functions, including general ledger, financial reporting, budgeting, and forecasting.</li><li>Lead and mentor a team of five accounting staff, fostering a positive and growth-oriented environment.</li><li>Partner with engineering, operations, and other key departments to analyze data, develop insights, and drive better decisions that improve operational performance and profitability.</li><li>Ensure compliance with accounting standards and regulatory requirements; oversee month-end, quarter-end, and year-end close processes.</li><li>Develop and implement financial policies, procedures, and internal controls to safeguard the organization's assets and enhance efficiency.</li><li>Create and deliver insightful management reports and financial analyses to support strategic decision-making.</li><li>Play a central role in pricing strategies and commercial decision-making to align with organizational goals.</li><li>Support the organization in financial planning, cost accounting, and variance analysis.</li><li>Assist in identifying opportunities for process improvement and system upgrades to streamline financial operations.</li></ul>What Sets This Role Apart:<ul><li>The opportunity to influence business outcomes by collaborating with a cross-functional team at the intersection of finance, operations, and engineering.</li><li>A chance to lead a talented accounting team and build a culture of continuous improvement.</li><li>Be part of an innovative manufacturing company that values strategic thinking and collaboration.</li></ul>For immediate consideration call Jimmy Tunney at 517-657-8054

Office Manager/Accountant Office Manager/Accountant Position Overview: We are seeking a detail-oriented and dynamic Office Manager/Accountant with a strong accounting background and HR experience to join our team in the fast-paced manufacturing industry. The ideal candidate will manage the day-to-day operations of the office, ensuring the company’s administrative, financial, and human resource functions are operating efficiently. This role requires effective leadership, organizational skills, and expertise in accounting processes specifically tailored to the manufacturing sector. Key Responsibilities: Accounting Duties: - Manage accounts payable/receivable processes, ensuring timely and accurate reconciliations.- Oversee payroll processing, collaborating with HR to ensure compliance with labor laws and employee benefits.- Prepare and analyze financial reports including monthly P& L statements, balance sheets, and budgeting forecasts.- Monitor inventory controls and production costs for accurate accounting specific to manufacturing operations.- Handle year-end closing, tax filings, and audits while working closely with external auditors or consultants.- Implement and oversee ERP or accounting software relevant to manufacturing processes and supply chain management. Human Resources Responsibilities: - Collaborate with HR leadership on recruitment, onboarding, and employee relations matters.- Maintain employee records, track attendance, and assist with benefits administration.- Support workforce planning by helping conduct performance reviews and training initiatives.- Ensure compliance with OSHA regulations and other workplace safety protocols within the manufacturing environment. Office Management: - Supervise administrative staff and ensure efficient day-to-day office operations.- Manage vendor relationships for office supplies and equipment, ensuring cost-effective solutions.- Maintain reporting systems, including CRM and project management tools.- Coordinate with other departments to ensure alignment between office schedules and production goals. Qualifications: Education: Associate's degree or equal years of experienceExperience:- 5+ years of office management experience, preferably in the manufacturing industry.- Strong accounting experience required, including familiarity with - ERP systems like SAP, Global Shop, or similar.- HR experience, including payroll and benefits administration, is preferred Technical Skills: Advanced proficiency in Microsoft Excel and accounting software. Knowledge of CRM tools is a plus. Additional Attributes: - High-energy individual- Strong communication skills with a collaborative management style.- Ability to work under pressure and meet tight deadlines in a manufacturing environment.- Knowledge of federal, state, and local labor regulations. Apply now!

Customer Service Representative We are in search of a full-time, long-term contract, Customer Service Representative to join our team in the Machinery Manufacturing industry located in Grand Rapids, Michigan. As a Customer Service Representative, you will be pivotal in nurturing and maintaining customer relationships, managing their inquiries and ensuring high-quality service. Responsibilities: • Efficiently handle incoming telephone calls and provide timely and friendly customer service. • Actively participate in business development and client referral goals by cross-selling and referring customers. • Accurately process customer credit applications and maintain their records. • Write and send business correspondence as needed. • Show a supportive, positive attitude with a detail-oriented approach to all tasks. • Demonstrate the ability to interact effectively with both internal and external partners, clients, and customers. • Utilize strong problem-solving and analytical skills to resolve complex customer inquiries through extensive research. • Navigate multiple computer systems and applications effectively. • Have foundational knowledge of Customer Relationship Management (CRM) systems such as ACT!, Illustrator, Highrise, and Insightly. • Exhibit proficiency in Office Suite and other office administrative skills.

Administrative Assistant We are offering a permanent employment opportunity for an Administrative Assistant in the non-profit sector based in Grand Rapids, Michigan. The role involves working extensively with the local community to address housing issues and requires a strong understanding of compliance regulations and grant management. Responsibilities: • Engage with the local community to facilitate housing solutions • Utilize grants to secure necessary funds for housing • Assist community members in preparing and submitting necessary documentation for housing eligibility • Calculate income and rent to ensure affordability and compliance with housing regulations • Maintain comprehensive records of all activities and interactions • Collaborate with team members to optimize service delivery • Utilize Microsoft Excel extensively for data management and reporting • Adhere to all compliance guidelines and regulations in all activities • Provide customer service, addressing inquiries and resolving issues promptly • Participate in ongoing training activities to enhance skills and knowledge.

Staff Accountant We are offering an exciting opportunity in the Healthcare, Hospitals, and Social Assistance industry in Kalamazoo, Michigan for a Staff Accountant. The successful candidate will be responsible for maintaining the general ledger and balance sheet accounts, creating and entering journal entries, processing incoming payments, and assisting with cash forecasting and daily cash management. Responsibilities: • Oversee the commercial card program including the issuance of credit cards, limit assignment, and termination of cards. • Assist in maintaining the integrity of the general ledger and balance sheet accounts. • Create and enter journal entries related to monthly business activities with appropriate documentation for backup. • Process incoming payments by check, credit card, and EFT. • Provide backup support for payroll, accounts receivable, and accounts payable. • Record and reconcile all ledger transactions in Representative Payee Manager and other software. • Perform internal audit of processes, procedures, and practices of the Finance Department. • Assist with cash forecasting and daily cash management. • Maintain the confidentiality of all restricted information, data, and reports. • Complete all other tasks as assigned by the CFO or the CEO.

Controller Starting Salary: $40-50/hour - 24 hours a week Robert Half is partnering with one of their non-profit clients on their recruitment efforts to find a part-time, direct hire, Controller. In this role, you will be entrusted with overseeing the financial status and projections of the organization, managing accounting functions, ensuring compliance with regulations, and administering benefits and retirement plans. Responsibilities:• Oversee the organization's financial status and projections• Manage the accounting functions and budget processes of the organization• Ensure compliance with GAAP standards and applicable regulations• Administer benefits and retirement plans• Facilitate the preparation of annual budgets and monitor their performance• Evaluate and approve invoicing and month-end general ledger entries• Review financial close processes at the end of each month and year, including reconciliations and financial projections• Support the preparation of annual independent financial audits and tax returns• Assist in the preparation of the annual Cost Allocation Plan• Develop and monitor internal controls, policies, and procedures to mitigate risk• Prepare accounting and financial reporting functions for any wholly owned subsidiary of the organization• Draft contracts and agreements for the organization.

Controller We are offering an exciting opportunity for a Sr. Accountant in the vibrant location of Portage, Michigan. This role is integral to our team, involving responsibilities such as implementing and maintaining financial controls and procedures, preparing financial statements and reports, and supporting audit processes. This role is ideal for someone who is adept at using General Journal and General Ledger Systems and has strong skills in audit, budgeting, and forecasting. Responsibilities: • Implement and maintain financial controls and procedures • Prepare accurate financial statements and reports • Support audit processes, including financial and information systems audits • Oversee the month-end and year-end closing processes • Contribute to the annual budget and forecasting processes • Ensure the accuracy and integrity of the General Ledger • Use General Ledger Systems to manage financial information • Implement ERP systems to streamline accounting processes • Ensure compliance with accounting and financial regulations • Collaborate with other departments to support overall company goals and objectives

Dispatcher We are seeking a Dispatcher to join our team in Fowler, Michigan. The Dispatcher will play a crucial role in our operations, managing incoming calls related to water deliveries and scheduling, planning delivery routes, and ensuring prompt and accurate deliveries. This role offers the potential for long-term contract employment. Responsibilities: • Handle incoming calls related to water deliveries and scheduling, ensuring efficient resolution of customer inquiries • Plan delivery routes for our drivers, optimizing for efficiency and punctuality • Use Service Fusion software to manage daily dispatching needs • Communicate with drivers and customers to ensure prompt and accurate deliveries • Assist with light administrative tasks and data entry to maintain accurate records • Collaborate closely with the rest of the team to ensure smooth operations • Provide support for other dispatching needs when necessary • Effectively use various computer programs and management systems • Manage billing functions and respond to inbound calls as needed • Leverage administrative experience and skills to support daily operations.

Tax Staff - Public We are in search of a Tax Staff - Public to join our team in the Financial Trans, Processing industry, located in PORTAGE, Michigan, United States. In this role, you will be responsible for preparing and filing tax returns, conducting tax research, maintaining financial records, assisting with tax audits, and communicating with clients. Responsibilities: • Utilize tax preparation and accounting software to carry out tasks efficiently and propose enhancements for system processes as necessary. • Assist in the creation and filing of precise and timely federal, state, and local tax returns for various entities, such as individuals, corporations, and partnerships. • Conduct research on tax regulations and modifications to ensure compliance and pinpoint tax savings opportunities. • Organize and keep financial records, ensuring all required documentation is present for tax filings and audits. • Provide support to senior team members during tax audits and assessments by collecting data, preparing reports, and addressing inquiries. • Collaborate closely with the accounting team to reconcile tax-related accounts and ensure alignment across financial records. • Communicate with clients to gather and verify financial information or discuss tax strategies as directed by senior accountants. • Carry out accounting functions effectively using accounting software systems. • Engage in tax preparation activities as part of the role.

Executive Assistant We are offering a contract to hire employment opportunity for an Executive Assistant in Byron Center, Michigan. As an Executive Assistant, you will play a pivotal role in the efficient administration of our senior leadership team, including the CEO and CFO. Your primary job functions will involve high-level administrative support, managing correspondence, coordinating travel, and handling a wide range of other administrative tasks. Responsibilities: • Act as a point of contact between executives and internal or external colleagues, managing information flow in a timely and accurate manner.• Draft, format, and prepare a variety of documents, such as memos, invoices, reports, and other correspondence for senior staff.• Manage and maintain executives' schedules, appointments, and travel arrangements.• Attend meetings on behalf of executives, ensuring accurate note-taking and minute recording.• Review incoming communication or memos, determine their significance, and distribute or summarize contents as appropriate.• Oversee the maintenance of office records and order supplies as needed.• Carry out basic bookkeeping tasks and other administrative duties as assigned by executives.• Use your administrative skills to perform additional tasks as required by the leadership team.• Manage email communications and correspondence effectively, ensuring all relevant parties are kept informed.• Utilize your skills in calendar management to schedule appointments, meetings, and travel for executives.

Technology Doesn't Change the World, People Do.®

17 results for Help Desk Support Manager in Grand Rapids, MI

Technology Doesn't Change the World, People Do.^®