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3 results for Help Desk Tier 1 in Grand Rapids, MI

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We are offering a short term contract employment opportunity for a Help Desk Analyst I in the Healthcare, Hospitals, and Social Assistance industry based in KALAMAZOO, Michigan. This role primarily revolves around providing technical assistance to customers and maintaining the organization's computer systems.

Responsibilities:

• Offer technical support to customers who are facing issues with software, hardware, or other computer systems.
• Assist in the administration and maintenance of the organization's IT infrastructure, which includes workstations, servers, peripherals, and the network.
• Contribute to the maintenance of the organization's cybersecurity systems, phone and badge systems, and security camera system.
• Help manage the intranet, pharmacy system, and electronic health record systems.
• Respond to customer queries through the approved communication tool.
• Train other team members on how to troubleshoot and diagnose problems.
• Update and revise training manuals for new and updated software and hardware.
• Diagnose system errors and other issues and ensure their resolution.
• Install or alter software to accommodate new hardware or to fix issues.
• Maintain user PCs and computer network systems, including performing necessary upgrades and configurations.
• Support the onboarding process of new users as needed.
• Analyze common complaints and problems to improve customer service.

• Possess knowledge and experience in Android Development.

• Have a strong understanding of Cisco Technologies and be able to apply this knowledge in a practical setting.

• Demonstrate proficiency in Citrix Technologies.

• Exhibit skills in database management and operations.

• Have working knowledge of EO/IR systems.

• Understand and be able to apply Active Directory principles.

• Be adept at handling and troubleshooting Apple Devices.

• Show a strong foundation in Computer Hardware.

• Have experience in Configuration Management.

• Be capable of handling and overseeing Deployments.

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

3 results for Help Desk Tier 1 in Grand Rapids, MI

Help Desk Analyst I We are offering a short term contract employment opportunity for a Help Desk Analyst I in the Healthcare, Hospitals, and Social Assistance industry based in KALAMAZOO, Michigan. This role primarily revolves around providing technical assistance to customers and maintaining the organization's computer systems. Responsibilities: • Offer technical support to customers who are facing issues with software, hardware, or other computer systems. • Assist in the administration and maintenance of the organization's IT infrastructure, which includes workstations, servers, peripherals, and the network. • Contribute to the maintenance of the organization's cybersecurity systems, phone and badge systems, and security camera system. • Help manage the intranet, pharmacy system, and electronic health record systems. • Respond to customer queries through the approved communication tool. • Train other team members on how to troubleshoot and diagnose problems. • Update and revise training manuals for new and updated software and hardware. • Diagnose system errors and other issues and ensure their resolution. • Install or alter software to accommodate new hardware or to fix issues. • Maintain user PCs and computer network systems, including performing necessary upgrades and configurations. • Support the onboarding process of new users as needed. • Analyze common complaints and problems to improve customer service.

Help Desk Analyst We are offering a long-term contract employment opportunity for a Help Desk Analyst in the Paper/Packaging industry, located in Kalamazoo, Michigan. As a Help Desk Analyst, you will be tasked with providing technical support, managing hardware and software installations, and maintaining workstation hardware. Responsibilities • Deliver Help Desk support through various channels such as chat, phone, and in-person communication • Conduct basic IT issue triage to identify and resolve technical problems • Oversee the imaging of PCs/laptops and software installations • Organize workstation setup and maintenance, ensuring optimal functionality • Manage the setup and connectivity of printer and other hardware • Perform hardware upgrades as necessary to maintain system performance • Troubleshoot hardware and software problems to reduce downtime and enhance productivity • Maintain a reliable data center environment, ensuring smooth operations and minimal disruptions.

Network / Systems Administrator We are in the manufacturing industry, based in LANSING, Michigan, and are currently seeking a Network / Systems Administrator. The primary function of this role will be to manage and maintain Cisco Routers and technologies, Citrix Technologies, Dell Technologies, and Firewall. Responsibilities:• Administer and maintain Cisco Routers and Cisco Technologies to ensure smooth network operations.• Troubleshoot and provide technical support for network systems.• Implement and manage firewall technologies to safeguard the company's data and information.• Perform Tier 1, Tier 2, and Tier 3 support as needed to resolve network issues.• Monitor and maintain Dell and Citrix technologies to support the company's IT infrastructure.• Ensure computer hardware and Microsoft Windows Server are running optimally and efficiently.• Maintain accurate records of network systems and processes.• Proactively monitor and manage customer accounts and take appropriate actions when necessary.• Resolve customer inquiries related to network systems in a timely and efficient manner.• Process customer applications accurately and efficiently, maintaining a high level of customer service.

Technology Doesn't Change the World, People Do.®

3 results for Help Desk Tier 1 in Grand Rapids, MI

Technology Doesn't Change the World, People Do.^®