;

4 results for Help Desk Tier 3 in Grand Rapids, MI

Relevance

Date Posted

Create a Job Alert

Email me about new Help Desk Tier 3 jobs in Grand Rapids, MI

Are you sure you want to pass on this job?

We are in the manufacturing industry, based in LANSING, Michigan, and are currently seeking a Network / Systems Administrator. The primary function of this role will be to manage and maintain Cisco Routers and technologies, Citrix Technologies, Dell Technologies, and Firewall.

Responsibilities:

• Administer and maintain Cisco Routers and Cisco Technologies to ensure smooth network operations.

• Troubleshoot and provide technical support for network systems.

• Implement and manage firewall technologies to safeguard the company's data and information.

• Perform Tier 1, Tier 2, and Tier 3 support as needed to resolve network issues.

• Monitor and maintain Dell and Citrix technologies to support the company's IT infrastructure.

• Ensure computer hardware and Microsoft Windows Server are running optimally and efficiently.

• Maintain accurate records of network systems and processes.

• Proactively monitor and manage customer accounts and take appropriate actions when necessary.

• Resolve customer inquiries related to network systems in a timely and efficient manner.

• Process customer applications accurately and efficiently, maintaining a high level of customer service.

• Must have more than 5 years of experience working as a Network / Systems Administrator in the manufacturing industry

• Proficiency in managing and troubleshooting Cisco Routers is mandatory

• Extensive knowledge and experience with Cisco Technologies is required

• Must have a solid understanding of Firewall Technologies

• Proficiency in handling and troubleshooting Computer Hardware is necessary

• Experience with Microsoft Windows Server is a significant requirement

• Must possess excellent Networking skills

• Demonstrated ability to provide Technical Support is essential

• Experience in providing Tier 1 Support is required

• Familiarity with Tier 2 Support is necessary

• Must have experience in handling Tier 3 Support.

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

4 results for Help Desk Tier 3 in Grand Rapids, MI

Network / Systems Administrator We are in the manufacturing industry, based in LANSING, Michigan, and are currently seeking a Network / Systems Administrator. The primary function of this role will be to manage and maintain Cisco Routers and technologies, Citrix Technologies, Dell Technologies, and Firewall. Responsibilities:• Administer and maintain Cisco Routers and Cisco Technologies to ensure smooth network operations.• Troubleshoot and provide technical support for network systems.• Implement and manage firewall technologies to safeguard the company's data and information.• Perform Tier 1, Tier 2, and Tier 3 support as needed to resolve network issues.• Monitor and maintain Dell and Citrix technologies to support the company's IT infrastructure.• Ensure computer hardware and Microsoft Windows Server are running optimally and efficiently.• Maintain accurate records of network systems and processes.• Proactively monitor and manage customer accounts and take appropriate actions when necessary.• Resolve customer inquiries related to network systems in a timely and efficient manner.• Process customer applications accurately and efficiently, maintaining a high level of customer service.

Help Desk Analyst I We are offering a short term contract employment opportunity for a Help Desk Analyst I in the Healthcare, Hospitals, and Social Assistance industry based in KALAMAZOO, Michigan. This role primarily revolves around providing technical assistance to customers and maintaining the organization's computer systems. Responsibilities: • Offer technical support to customers who are facing issues with software, hardware, or other computer systems. • Assist in the administration and maintenance of the organization's IT infrastructure, which includes workstations, servers, peripherals, and the network. • Contribute to the maintenance of the organization's cybersecurity systems, phone and badge systems, and security camera system. • Help manage the intranet, pharmacy system, and electronic health record systems. • Respond to customer queries through the approved communication tool. • Train other team members on how to troubleshoot and diagnose problems. • Update and revise training manuals for new and updated software and hardware. • Diagnose system errors and other issues and ensure their resolution. • Install or alter software to accommodate new hardware or to fix issues. • Maintain user PCs and computer network systems, including performing necessary upgrades and configurations. • Support the onboarding process of new users as needed. • Analyze common complaints and problems to improve customer service.

Help Desk Analyst We are offering a long-term contract employment opportunity for a Help Desk Analyst in the Paper/Packaging industry, located in Kalamazoo, Michigan. As a Help Desk Analyst, you will be tasked with providing technical support, managing hardware and software installations, and maintaining workstation hardware. Responsibilities • Deliver Help Desk support through various channels such as chat, phone, and in-person communication • Conduct basic IT issue triage to identify and resolve technical problems • Oversee the imaging of PCs/laptops and software installations • Organize workstation setup and maintenance, ensuring optimal functionality • Manage the setup and connectivity of printer and other hardware • Perform hardware upgrades as necessary to maintain system performance • Troubleshoot hardware and software problems to reduce downtime and enhance productivity • Maintain a reliable data center environment, ensuring smooth operations and minimal disruptions.

Attorney/Lawyer Our client is a prominent law firm seeking an Associate Attorney with more than three years of experience in litigation. This prestigious firm offers an opportunity to represent clients in state and federal courts, administrative proceedings, and appellate courts as part of a successful team of attorneys. Responsibilities: Representing clients in state, federal, and appellate courts as well as administrative proceedings.Assisting a team of attorneys on a variety of commercial litigation matters.Juggling multiple projects and deadlines while maintaining a high level of responsiveness.Providing outstanding customer/client services.Ensuring adherence to all legal standards and regulations. This is a unique opportunity to join a thriving law firm where you can grow and advance in your career, working with a team of highly successful attorneys.

Technology Doesn't Change the World, People Do.®

4 results for Help Desk Tier 3 in Grand Rapids, MI

Technology Doesn't Change the World, People Do.^®