3 results for It Systems Analyst in Grand Rapids, MI

Help Desk Analyst I We are offering a short term contract employment opportunity for a Help Desk Analyst I in the Healthcare, Hospitals, and Social Assistance industry based in KALAMAZOO, Michigan. This role primarily revolves around providing technical assistance to customers and maintaining the organization's computer systems. Responsibilities: • Offer technical support to customers who are facing issues with software, hardware, or other computer systems. • Assist in the administration and maintenance of the organization's IT infrastructure, which includes workstations, servers, peripherals, and the network. • Contribute to the maintenance of the organization's cybersecurity systems, phone and badge systems, and security camera system. • Help manage the intranet, pharmacy system, and electronic health record systems. • Respond to customer queries through the approved communication tool. • Train other team members on how to troubleshoot and diagnose problems. • Update and revise training manuals for new and updated software and hardware. • Diagnose system errors and other issues and ensure their resolution. • Install or alter software to accommodate new hardware or to fix issues. • Maintain user PCs and computer network systems, including performing necessary upgrades and configurations. • Support the onboarding process of new users as needed. • Analyze common complaints and problems to improve customer service.

Data Analyst We are in search of a meticulous Data Analyst to join our team located in Grand Rapids, Michigan. In this role, you will be mainly focused on handling claims, running reports, and streamlining processes. You will also be tasked with risk management, automation in Excel, and improving the process of incidents and claims. This role offers a long-term contract employment opportunity. Responsibilities: • Handle and manage claims, ensuring they are processed efficiently and correctly. • Conduct analysis and create detailed reports using Excel. • Streamline procedures to enhance the efficiency and effectiveness of our operations. • Manage risk by identifying potential hazards and implementing measures to mitigate them. • Collaborate with examiners and specialists to confirm incident levels. • Utilize data visualization techniques to interpret data and provide insights. • Leverage your skills in data mining to gather, analyze, and interpret complex data. • Create interactive dashboards that visually showcase data and trends. • Implement automation in Excel to improve the processing of incidents and claims. • Stay comfortable with various systems while demonstrating proficiency in Excel.

Help Desk Analyst We are offering a long-term contract employment opportunity for a Help Desk Analyst in the Paper/Packaging industry, located in Kalamazoo, Michigan. As a Help Desk Analyst, you will be tasked with providing technical support, managing hardware and software installations, and maintaining workstation hardware. Responsibilities • Deliver Help Desk support through various channels such as chat, phone, and in-person communication • Conduct basic IT issue triage to identify and resolve technical problems • Oversee the imaging of PCs/laptops and software installations • Organize workstation setup and maintenance, ensuring optimal functionality • Manage the setup and connectivity of printer and other hardware • Perform hardware upgrades as necessary to maintain system performance • Troubleshoot hardware and software problems to reduce downtime and enhance productivity • Maintain a reliable data center environment, ensuring smooth operations and minimal disruptions.