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13 results for Product Support Specialist in Hartford, CT

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We are on the lookout for a proficient Middleware Support Specialist. This is a remote role and offers a long-term contract employment opportunity. The selected candidate will be involved in a variety of tasks ranging from system maintenance to application upgrades. They will also be expected to handle customer interactions and provide high-quality support services.

Responsibilities:

• Ensuring the accuracy and efficiency of processing customer credit applications.

• Managing the end-to-end monitoring of interfaces across all platforms, including EDI and B2B collaborations.

• Liaising between our EDI/B2B customers and the underlying services supporting the integration layers.

• Providing advanced problem-solving techniques and technical support, which may include on-call critical support.

• Overseeing the system and operational maintenance of our Integration system landscapes.

• Utilizing basic SQL querying and monitoring tools for EDI-B2B document flow.

• Participating in Dev to Support reviews with peers and supporting application upgrades.

• Collecting system metrics and ensuring the proper maintenance of knowledge base documentation.

• Supporting the change control process and engaging vendor support on technical and functional issues.

• Escalating issues appropriately and promptly.

· Available to provide on-call system support

· Strong verbal and written communication skills with ability to effectively interface with technical and nontechnical staff at all organizational levels

· Strong customer service approach and ability to collaborate and work well with others

· Ability to engage vendor support on technical and functional issues

· Ability to escalate issues properly and in a timely fashion

· Working knowledge of ServiceNow Incident and Change management, or equivalent.

· Working knowledge of the Cleo VLTrader MFT application, or equivalent.

· Working knowledge of the Informatica ETL application, or equivalent.

· Working knowledge of the Oracle SOA Suite application, or equivalent.

· Strong knowledge of SQL development, preferably Oracle SQL.

· Strong understanding of transport protocols including SSHFTP, SFTP, HTTP/S

· Basic understanding of XML.

· Basic knowledge of web service and API integrations.

· Strong understanding of encryption and associated security aspects of file exchange.

· Strong understanding of UNIX scripting language.

· Solid understanding of EDI collaboration and related supply chain and financial transaction sets.

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

13 results for Product Support Specialist in Hartford, CT

Application Support Engineer We are on the lookout for a proficient Middleware Support Specialist. This is a remote role and offers a long-term contract employment opportunity. The selected candidate will be involved in a variety of tasks ranging from system maintenance to application upgrades. They will also be expected to handle customer interactions and provide high-quality support services. Responsibilities: • Ensuring the accuracy and efficiency of processing customer credit applications.• Managing the end-to-end monitoring of interfaces across all platforms, including EDI and B2B collaborations.• Liaising between our EDI/B2B customers and the underlying services supporting the integration layers.• Providing advanced problem-solving techniques and technical support, which may include on-call critical support.• Overseeing the system and operational maintenance of our Integration system landscapes.• Utilizing basic SQL querying and monitoring tools for EDI-B2B document flow.• Participating in Dev to Support reviews with peers and supporting application upgrades.• Collecting system metrics and ensuring the proper maintenance of knowledge base documentation.• Supporting the change control process and engaging vendor support on technical and functional issues.• Escalating issues appropriately and promptly.

Loan Servicing - Support Join our team in Wallingford, Connecticut as a Loan Servicing Support Specialist in the mortgage services industry. This full-time role is ideal for a detail-oriented professional who thrives in a fast-paced environment and has experience handling loan servicing tasks, providing high levels of accuracy and efficiency. This position supports the loan servicing team in maintaining customer satisfaction and compliance while ensuring smooth operations of all servicing processes. Key Responsibilities:<ul><li>Account Maintenance: Update and maintain borrower loan accounts, including changes to payment plans, account details, and other adjustments as necessary.</li><li>Payment Processing: Handle incoming payments, apply payments to accounts, and reconcile balances monthly.</li><li>Customer Communication: Assist borrowers with inquiries via phone and email regarding payment schedules, billing, and account updates.</li><li>Documentation: Manage loan servicing documentation to ensure regulatory compliance and completeness.</li><li>Tracking and Reporting: Prepare periodic loan reports for internal use and external stakeholders, such as portfolio managers or auditors.</li><li>Collections Support: Process delinquent loans and provide follow-up for overdue accounts by coordinating with the collections team.</li><li>Compliance Monitoring: Stay up-to-date with state and federal mortgage servicing regulations to ensure all servicing tasks adhere to lending guidelines.</li><li>Team Collaboration: Work cross-functionally with underwriting, operations, and customer service teams to ensure seamless servicing processes.</li></ul>

Help Desk Analyst I We are offering an exciting opportunity for a Help Desk Analyst I in the banking industry. The location of the job is in Waterbury, Connecticut. This role involves a variety of tasks including processing tech support requests, managing software platforms, and maintaining computers. Responsibilities: • Providing technical support to staff, faculty, and students on a variety of software platforms• Responding promptly to troubleshooting requests, hardware and software issues, and general tech support queries• Logging all tech support requests in our ticketing system to monitor maintenance needs and request volume• Setting up and breaking down computer labs in academic buildings, offices, and residence halls as necessary• Supervising computer lab during the scheduled workday and arranging for student worker coverage during after-hours• Installing and configuring new laptops (Windows 10) and adding these PCs to an Active Directory Domain or Azure Autopilot as required• Managing Antivirus software and assisting users with application usage and hardware troubleshooting• Providing technical assistance and/or training to staff, faculty, or students on using audio/visual equipment for events in classrooms and public spaces• Maintaining and inventorying equipment, recommending repair, storage, or replacement as necessary• Communicating with staff, faculty, and students about technology needs, problems, and scheduling requirements• Adhering to all rules and regulations concerning staff conduct, appropriate dress, program procedures, and specific responsibilities• Assuming other responsibilities as reasonably requested by staff, faculty, and students• Traveling between Campus and downtown Waterbury locations as needed

Help Desk Analyst I We are offering a long term contract employment opportunity for a Help Desk Analyst I. The role is located in WINDSOR, Connecticut, United States. As a Help Desk Analyst I, you will be responsible for providing both onsite and remote technical support to a diverse group of users, working closely within a small IT support team. Responsibilities:• Provide technical support to onsite and remote users, addressing and resolving queries and issues efficiently• Collaborate effectively within a small IT support team to ensure seamless IT operations• Utilize your proficiency in Windows and Windows 10 to troubleshoot and resolve system issues• Deliver deskside support as needed, enhancing user experience and system functionality• Monitor and maintain the IT infrastructure, ensuring optimal performance and user satisfaction.

Help Desk Analyst I We are looking for a Help Desk Analyst I based in Agawam, Massachusetts. This role is pivotal to our IT operations, providing essential support related to computer systems, both hardware and software, for multiple business units. You will be the first point of contact for technical support, ensuring smooth and efficient resolution of issues. Responsibilities:• Provide technical assistance for queries and issues related to the computer systems, software, and hardware• Efficiently troubleshoot login issues experienced by clients• Resolve issues related to telephone and VOIP systems• Contribute as needed to special activities within the organization• Handle requests for technical support received via telephone calls, emails, or personal requests• Travel occasionally to other locations in Massachusetts & Connecticut for providing support, with all travel time being reimbursed• Carry out any other IT-related duties as requested by the management• Use your proficiency in MS365 Suite, Active Directory, Windows 10 / 11 OS for troubleshooting and issue resolution• Deliver excellent customer service during all interactions.

Staff Accountant Join a dynamic manufacturing company in Southington, Connecticut as a Staff Accountant. We are seeking a detail-oriented and organized accounting professional to handle key financial tasks and help enhance operational efficiency. This role offers a consistent Monday to Friday schedule (8:00 AM - 4:30 PM) and is ideal for candidates with a solid understanding of accounting principles and experience optimizing financial processes. Key Responsibilities:<ul><li>General Ledger Management: Maintain, reconcile, and ensure the accuracy of financial entries in the general ledger.</li><li>Month-End Close: Assist in the month-end close process, including preparation of journal entries and account analyses.</li><li>Financial Reporting: Compile and generate accurate financial reports to support decision-making by leadership.</li><li>Accounts Payable & Receivable: Support both AP and AR operations, ensuring timely payment processing and collections.</li><li>Cost Analysis: Conduct cost analyses related to manufacturing operations and report variances.</li><li>Reconciliation: Perform account reconciliations, including bank statements, and assist in resolving discrepancies.</li><li>Compliance: Ensure adherence to corporate policies, GAAP, and relevant regulatory compliance standards.</li><li>Tax Support: Assist with tax filings, including sales tax reporting, and provide documentation for auditors.</li><li>System Improvement: Contribute to streamlining and improving accounting systems and processes for efficiency.</li></ul>

Sales Support Coordinator Sales Support CoordinatorDirect-Hire / Permanent positionRobert Half contact: Drew.Schroll@RobertHalf com. *Fully onsite, 5 days per week in office* Robert Half has partnered with a manufacturing organization in their search of a Sales Support Coordinator to join their operations team. Ideal candidates will have 2+ years of account management / customer or vendor services / inside sales experience, ERP and/or CRM software experience, and be comfortable communicating throughout the day via phone and email with internal and external partners. Responsibilities:• Accurately quote and process orders, keeping customers informed about supply chain delays and expected delivery dates.• Work closely with the Sales and Specialists teams to enhance customer satisfaction.• Proactively manage open quotes, ensuring they are closed before expiration.• Regularly review customer open order reports and take necessary actions, especially for items at risk of not meeting the promised delivery date.• Maintain the Enterprise Resource Planning (ERP) back-order report efficiently.• Assist in maintaining the Customer Relationship Management (CRM) system.• Live and demonstrate our core values of Passion, Respect, Initiative, Dependability, and Ethical.• Complete vendor product training as required.• Utilize communication skills to interact effectively with team members and customers. Our clients offers a robust health insurance, 401k match, and paid time off package for all employees. Starting base salary will depend on prior work experience. For immediate consideration, please apply today and/or email your resume to Drew.Schroll@RobertHalf com. All inquiries will remain confidential.

Tax Manager (Corporate) POSITION: TAX MANAGER (CORPORATE)LOCATION: SHELTON, CT RECRUITER CONTACT: KELLEIGH MARQUARD - Kelleigh.Marquard@Roberthalf Company Overview: Our Valued Client is a highly successful publicly held manufacturing company located in Central Connecticut. With a strong commitment to innovation and excellence, this impressive Organization has become a leader in its industry. Its dedicated team, culture of integrity, and focus on continuous improvement has contributed to its sustained growth and success. Our Client is currently seeking a dynamic and experienced Corporate Tax Manager to join its team. Position Overview: The Corporate Tax Manager will play a pivotal role within the Corporate Accounting team, reporting directly to the Director of Tax and working closely with the Corporate Controller and Chief Financial Officer. This is an exciting opportunity that encompasses a diverse array of responsibilities, including Income Tax Compliance, Provision and Planning, Local and International Tax, Indirect Taxes, M& A analysis, and providing essential support to various special projects and process improvement initiatives. Key Responsibilities:• Oversee and assist in the completion of federal, international and state income tax returns including all related analysis and support• Review and oversee sales & use and property tax functions• Conduct audits of federal and state income tax and state and local filings• Manage accounting for income taxes (ASC 740) in the US and International subsidiaries• Oversee transfer pricing and management fee arrangements• Collaborate with international subsidiaries on global tax compliance processes• Supervise professional staff and act as a liaison with operating management on tax issues and accounting staff on tax accounting issues• Ensure that appropriate internal controls are in place over accounting for income taxes• Serve as a departmental liaison with IT staff on all technical matters relating to tax applications• Assist the executive management team with corporate tax planning issues as required• Support the Corporate Controller in estimating and monitoring annual cash taxes• Assist with global M& A activities (structuring, diligence, etc.) Benefits:<ul><li>Competitive compensation and bonus structure.</li><li>Comprehensive benefits package, including medical, dental, and vision coverage.</li><li>Retirement savings plan with company matching.</li><li>Generous paid time off and holidays.</li><li>Professional development opportunities.</li><li>A supportive and inclusive company culture with a focus on work-life balance</li></ul>If you meet these requirements and are interested in this great opportunity, please email your resume in confidence to Kelleigh Marquard at Kelleigh.Marquard@roberthalf com. All inquiries are confidential. At Robert Half we never distribute your resume without your permission.

Help Desk Analyst We are on the lookout for a Help Desk Analyst to become a part of our dynamic team. The workplace is located in the heart of EAST HARTFORD, Connecticut, United States, within the thriving industry of IT support. This role offers a short term contract employment opportunity, where the chosen candidate will be responsible for managing a variety of tasks including Android Development, handling Cisco and Citrix Technologies, and managing Mac computers, among other responsibilities. Key responsibilities: • Provide technical assistance for Android Development and handle any related issues • Operate and troubleshoot Cisco Technologies to ensure smooth operations • Manage and resolve issues related to Citrix Technologies • Ensure the efficient functioning of Mac Computers and Apple devices • Oversee Configuration Management to maintain system consistency • Handle deployments efficiently to ensure uninterrupted service • Respond to customer inquiries, maintaining high customer satisfaction levels.

Accounting Manager POSITION: Accounting Manager – Private School LOCATION: Ware, MA - In office position RECRUITER CONTACT: Kelleigh Marquard - Kelleigh.Marquard@Roberthalf About the Organization: Located on a stunning, rustic campus in Central Massachusetts, this private school is dedicated to providing an exceptional educational experience for students in a supportive and inspiring environment. Our client is currently seeking a talented Accounting Manager to play a critical role in managing the school’s financial operations. Position Overview: Reporting directly to the Chief Financial Officer (CFO), the Accounting Manager will be responsible for overseeing day-to-day accounting functions, ensuring accurate financial reporting, and supporting administrative operations. This is a hands-on leadership role with the opportunity to directly contribute to the success of the school’s finance function while collaborating across departments. Key Responsibilities:<ul><li>General Ledger Management: Maintain and update the general ledger, ensuring all financial transactions are recorded accurately and timely.</li><li>Journal Entries & Month-End Close: Prepare and record journal entries, lead the month-end close process, and deliver reliable financial reports.</li><li>Cash management: Reconciliation of bank accounts and reporting on cash position.</li><li>AP & AR Oversight: Supervise and mentor a clerk responsible for accounts payable and accounts receivable functions.</li><li>Payroll Processing: Manage payroll operations while ensuring compliance with school policies and relevant regulations.</li><li>Tax Compliance: Handle tax filings and compliance requirements, working to ensure timely and accurate submissions.</li><li>Audit Preparation: Assist with annual audit preparations, compiling accurate records and documentation as needed.</li><li>Budgeting & Forecasting: Assisting the CFO in the annual planning process and ongoing analysis of variances </li><li>Cross-Functional Support: Provide administrative and HR support, collaborating with other departments as necessary to meet organizational goals.</li></ul>Why You Should Apply:<ul><li>Beautiful Work Environment: Enjoy working on a breathtaking rustic campus that offers a sense of tranquility and inspiration.</li><li>Mission-Oriented Culture: Be part of a team dedicated to shaping the future of education and making a positive impact.</li><li>Professional Growth: Work closely with an experienced CFO, allowing you to enhance your leadership and technical skills.</li><li>Employee Centric Organization: Excellent benefits are offered as well as true work life balance.</li></ul>How to Apply: For quickest consideration, please email your resume in confidence to Kelleigh Marquard at Kelleigh.Marquard@Roberthalf com. All inquiries are confidential. At Robert Half we never distribute your resume without your permission.

Senior Corporate Accounting and Reporting Analyst Position: Senior Corporate Accounting and Reporting AnalystLocation: Hartford, CT (Hybrid - 3 Days in Office / 2 Days Remote)Recruiter Contact: Kelleigh Marquard - Kelleigh.Marquard@Roberthalf About the Position:Our client is seeking a highly motivated and detail-oriented Senior Corporate Accounting and Reporting Analyst to join their dynamic team. This role is focused on supporting financial closing processes, performing detailed reporting and analysis, and driving process improvement initiatives. As the company undergoes significant growth and transformation in the coming years, this position offers a unique opportunity to play a key role in shaping the future of its financial reporting and general ledger systems. Additionally, the company offers excellent benefits, a flexible hybrid work schedule, and prides itself on a proven track record of promoting from within. The organization has demonstrated excellent employee tenure, reflecting its commitment to fostering growth and long-term development. Key Responsibilities:<ul><li>Prepare monthly and quarterly financial reporting and analysis, collaborating with local teams to investigate fluctuations and variances.</li><li>Develop system tie-outs and supporting documentation.</li><li>Draft clear and accurate footnotes for financial statements as required.</li><li>Work on automation projects and implement updates to reporting/accounting tools to align with evolving business processes, accounting standards, and corporate initiatives.</li><li>Contribute to large-scale financial system implementation projects, including new general ledger (GL) and reporting systems.</li><li>Help with designing and implementing features for the new system infrastructure, working closely with cross-functional teams.</li><li>Actively engage in and lead continuous improvement initiatives, including documenting processes for optimal transparency and execution.</li></ul>Why Join? This role offers an exciting chance to be part of a forward-thinking team in an evolving industry. You will work closely with management and actively participate in leading systems transformation projects and process enhancements that shape the company's financial operations. Perks:<ul><li>Competitive salary and excellent benefits package.</li><li>Flexible hybrid work schedule to support work-life balance.</li><li>The company values internal growth and has a proven track record of promoting from within.</li><li>Employees enjoy excellent tenure, reflecting the supportive and collaborative work environment.</li></ul>If you're an experienced accounting professional looking to drive meaningful change and advance your career, you’ll find this opportunity both challenging and rewarding. Application Process: For quickest consideration, please email your resume in confidence to Kelleigh Marquard at Kelleigh.Marquard@Roberthalf com. All inquiries are confidential. At Robert Half we never distribute your resume without your permission.

Billing Clerk We are offering an exciting opportunity for a detail-oriented Billing Clerk to join our team in Windsor, Connecticut. As part of the administrative team in the manufacturing industry, the Billing Clerk will play a key role in ensuring timely and accurate preparation, processing, and maintenance of billing activities. Ideal candidates possess strong organizational skills, attention to detail, and a customer-focused mindset. Key Responsibilities:<ul><li>Billing Management: Accurately prepare, review, and process invoices for customers in accordance with company policies.</li><li>Recordkeeping: Maintain and update billing records, including payment histories, invoice adjustments, and discrepancies.</li><li>Customer Communication: Respond to billing inquiries from customers via phone and email, addressing questions or resolving issues promptly.</li><li>Discrepancy Resolution: Investigate and resolve billing discrepancies, including incorrect amounts or missing payments, in coordination with the Accounts Receivable team.</li><li>Data Entry: Input and validate billing information into company systems to ensure accuracy and completeness.</li><li>Reporting Support: Run billing-related reports for management, highlighting trends or discrepancies as needed.</li><li>Compliance: Ensure all billing procedures comply with company policies and applicable regulations.</li><li>Collaboration: Work closely with other departments (e.g., sales, accounts receivable, operations) to ensure consistency in billing operations.</li></ul>

Deployment Technician We are seeking a skilled Deployment Technician to join our team. As a Deployment Technician, your primary duties will involve upgrading Windows systems, offering end-user support, and handling PC refresh and lifecycle refresh tasks. This role is based in Orange, Connecticut, offering a contract to permanent employment opportunity. Responsibilities:• Upgrade Windows systems from version 10 to 11, candidates without Windows imaging experience will not be considered for this position• Deliver comprehensive support to end-users• Manage and execute PC refresh tasks promptly• Supervise lifecycle refresh tasks to ensure optimal system performance • Use Microsoft systems and Active Directory for various tasks • Address and resolve configuration management issues • Carry out deployment tasks efficiently• Monitor and maintain computer hardware to ensure optimal performance.

Technology Doesn't Change the World, People Do.®

13 results for Product Support Specialist in Hartford, CT

Technology Doesn't Change the World, People Do.^®