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54 results for Customer Experience Specialist in Houston, TX

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We are offering a short term contract employment opportunity for a Customer Service Representative based in Houston, Texas. As a Customer Service Representative, your role will be centered around handling customer inquiries, processing applications, and maintaining detailed and accurate records. This role is within the industry, where you will be a key part of our team.

Responsibilities:
• Efficiently processing customer credit applications
• Handling high volume phone calls and email correspondence
• Maintaining detailed and accurate customer credit records
• Using AS400 to manage customer records and processes
• Proactively taking appropriate action on customer accounts when necessary
• Displaying excellent phone and email etiquette at all times
• Handling multiple tasks and responsibilities concurrently
• Processing credit card transactions for customers
• Exhibiting a high level of initiative and drive in all tasks
• Ensuring all tasks are completed with a high level of attention to detail

• Minimum of 2 years' experience in a customer service role
• Proficiency in handling inbound telephone calls
• Experience in processing credit card transactions
• Knowledge and practical use of AS400 system
• Excellent skills in email correspondence.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

54 results for Customer Experience Specialist in Houston, TX

Customer Service Representative We are offering a short term contract employment opportunity for a Customer Service Representative based in Houston, Texas. As a Customer Service Representative, your role will be centered around handling customer inquiries, processing applications, and maintaining detailed and accurate records. This role is within the industry, where you will be a key part of our team. Responsibilities: • Efficiently processing customer credit applications • Handling high volume phone calls and email correspondence • Maintaining detailed and accurate customer credit records • Using AS400 to manage customer records and processes • Proactively taking appropriate action on customer accounts when necessary • Displaying excellent phone and email etiquette at all times • Handling multiple tasks and responsibilities concurrently • Processing credit card transactions for customers • Exhibiting a high level of initiative and drive in all tasks • Ensuring all tasks are completed with a high level of attention to detail

Customer Service Representative We are seeking a Customer Service Representative to join our team in the manufacturing sector, based in Houston, Texas. The role involves handling customer inquiries, processing sales orders, and ensuring the accuracy of customer records. This opportunity offers a long-term contract employment opportunity. Responsibilities: • Accurately process customer sales orders using SAP • Handle high volume data entry tasks with a focus on efficiency • Provide excellent customer service by resolving customer inquiries promptly and professionally • Maintain meticulous customer credit records and monitor customer accounts • Efficiently process return receipts and take necessary actions • Answer inbound calls promptly and professionally • Manage both inbound and outbound calls effectively • Use Microsoft Excel and Microsoft Word for various tasks as required • Schedule appointments as necessary • Communicate effectively through email correspondence • Use SAP software extensively for various tasks.

Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative in our Houston, Texas office. In this role, you will handle a wide range of tasks, including processing customer credit applications, maintaining customer records, and resolving customer inquiries. You will also monitor customer accounts and take necessary actions when required. Responsibilities: • Provide accurate and timely communication on all price and product availability requests • Receive, process, and manage customer orders, understanding the specific product and shipping requirements • Maintain the customer cross reference file and shipping arrangements in current programs and on the customer master profiles • Monitor the daily status of all late or held orders while exploring alternatives for timely delivery through other shipment methods or product substitution solutions • Respond promptly and accurately to customer inquiries regarding order, shipment, and invoice statuses • Collaborate with Product Marketing and Field Sales to address any customer issues • Utilize all resources effectively to meet or exceed customer expectations where standard procedures may fall short • Maintain a high level of accuracy in all documentation • Handle inbound and outbound calls, email correspondence, and schedule appointments • Proficient in using Microsoft Excel, Microsoft Word, and order entry systems.

Bilingual Customer Service Representative A company in North Houston is seeking a Bilingual Customer Service Representative, fluent in Spanish. Must be flexible to work some Saturdays as will be working 4- 10 hour days (hours 9:45AM-8PM weekdays, 8:45AM-8PM when scheduled for Saturday). If you are interested and qualified, please apply today! Schedule: Four 10-hour shifts per week (non-consecutive days)Availability Requirements: Must be available to work weekends and holidaysJob Description:We are seeking a dedicated and professional Bilingual Customer Service Representative (CSR) to join our team. In this role, you will be the first point of contact for customers, providing exceptional service and ensuring customer satisfaction. You must be fluent in English and another language, and possess excellent communication, problem-solving, and organizational skills.Key Responsibilities:<ul><li>Handle incoming customer inquiries via phone, email, and live chat in both English and Spanish.</li><li>Resolve customer complaints and issues promptly and effectively while maintaining professionalism and empathy.</li><li>Accurately document and update customer records in the system.</li><li>Provide relevant information about company products/services and proactively recommend solutions to customer needs.</li><li>Collaborate with internal teams to escalate and resolve complex customer issues (Source: Research Data).</li><li>Ensure compliance with company policies and maintain a positive customer experience during all interactions.</li></ul>

Payroll Specialist We are seeking a highly skilled Contract Payroll Specialist to join our client's dynamic team on a temporary basis. The ideal candidate will be responsible for ensuring the accurate and timely processing of payroll for contract employees, maintaining compliance with legal standards, and providing exceptional customer service to internal and external stakeholders. In this position, you will leverage your expertise in payroll systems, attention to detail, and problem-solving skills to support our fast-paced business operations. This role will require strong organizational skills, the ability to manage sensitive information confidentially, and experience in resolving payroll-related issues promptly. Key Responsibilities:<ul><li>Process accurate and timely payroll for a high volume of contract employees, adhering to deadlines and applicable payroll laws and regulations.</li><li>Maintain payroll records by reviewing and verifying timesheets, pay adjustments, direct deposit details, and other relevant data.</li><li>Address payroll discrepancies by collecting and analyzing information, identifying and resolving issues to ensure satisfactory outcomes for both employees and the organization.</li><li>Collaborate with internal teams such as Human Resources, Compliance, and Finance to ensure accurate processing and reporting of payroll-related data.</li><li>Manage tax forms, garnishments, and other deductions while ensuring compliance with federal, state, and local laws.</li><li>Respond promptly to payroll-related inquiries from contract employees and supervisors, providing solutions and clarifications as needed.</li><li>Audit payroll records regularly to ensure accuracy in payments and system entries.</li><li>Monitor changes to payroll regulations and policies to maintain compliance at all times.</li><li>Participate in process improvement initiatives to optimize payroll functions and enhance efficiency.</li><li>Generate and distribute payroll reports for internal stakeholders on a scheduled or ad hoc basis.</li></ul>

Bilingual, English/Spanish, Customer Service Representative We are in search of a Bilingual, English/Spanish, Customer Service Representative to be a part of our team operating in the motor vehicle industry, located in Houston, Texas. The role involves clerical work and customer interaction regarding accident details, liaising with insurance agencies, and handling related inquiries. This position offers a long term contract employment opportunity. Responsibilities: • Communicate with customers to gather information about accidents, including details of the incident and parties involved • Interact with customers in both English and Spanish, providing top-notch customer service • Contact insurance companies such as Geico to update established claims • Engage in regular communication with attorneys as needed • Ensure all customer details and interactions are recorded accurately and efficiently • Monitor customer accounts and initiate appropriate action when necessary • Process customer applications related to motor vehicle incidents • Maintain a high level of organization to manage multiple tasks and customer accounts simultaneously

Customer Service Representative *Please ONLY apply if you are in CST, MST or, PST - No California!* We are in search of a Customer Service Representative to join our team within the Healthcare/NHS industry. This role provides a unique opportunity to work from home while serving as a vital link between patients and healthcare providers. Your role will entail processing complex and sensitive information, advocating for patients, and ensuring high-quality service delivery. Responsibilities:• Accurately process patient appointments, authorizations, claims, invoices, eligibility benefits, and appeals.• Maintain meticulous records of patient interactions and transactions, documenting details of inquiries, complaints, and comments.• Utilize double monitors for efficient data entry and resource usage while adhering to guidelines.• Support other team members with daily paperwork load to document and resolve patient issues.• Recognize financial, medical, and legal risks based on data collected during customer interactions and follow appropriate procedures.• Exhibit superior communication skills that demonstrate commitment to quality care and concern for both internal and external customers.• Provide services to internal and external customers involving the exchange of complex and sensitive information, acting as a patient advocate.• Utilize company systems to resolve customer needs and assist in the choice of Primary Care Providers (PCP).• Assist Telehealth Nurses as necessary and provide general information about the medical group to new or potential members.• Ensure adherence to company's Telecommuter Policy and meet department standards for attendance and performance metrics.

Collections Specialist We are offering a long-term contract employment opportunity for a Collections Specialist in the industry of financial services, located in Nederland, Texas, United States. The role requires a detail-oriented individual with a background in credit and collections, and a knack for effective communication. You will be required to work on-site and leverage your skills in Accounting Software Systems, Accurint, ADP - Financial Services, CRM, and Epic Software, among others. Responsibilities: • Accurately and efficiently process customer credit applications. • Maintain and update customer credit records to ensure they are accurate. • Handle and resolve customer inquiries in a timely and detail-oriented manner. • Monitor customer accounts and take appropriate actions when necessary. • Utilize Accounting Software Systems and ADP - Financial Services for various tasks. • Use Accurint and CRM tools to manage customer information and interactions. • Manage Accounts Receivable (AR) and perform billing functions. • Answer inbound calls, providing excellent customer service and resolving issues. • Administer claims and facilitate collection processes. • Use Epic Software for various financial and administrative tasks.

Customer Service Representative A company in The Woodlands is in need of a Customer Service Rep on a temporary to full-time basis. Duties include answering inbound calls, monitoring an email inbox and responding to inbound emails as well as assisting customers with technical issues such as setting up Zoom calls. Please apply today if you are interested in this temporary to full-time opportunity and have experience answering high volume calls!

Ambulatory Service Rep II We are offering a contract employment opportunity for an Ambulatory Service Rep II in Houston, Texas. The Ambulatory Service Rep II role is centered on providing support to patients and managing administrative tasks within the healthcare sector. Responsibilities:• Efficiently handling patient check-in and check-out procedures• Carrying out registration tasks and cashiering duties• Ensuring patient assistance is delivered in a courteous manner• Keeping an organized work area and maintaining a detail-oriented appearance• Handling cash transactions and adhering to collection processes• Utilizing Microsoft Word and Excel for planning and scheduling appointments• Verifying insurance details and managing medical billing tasks• Maintaining patient confidentiality and adhering to healthcare practices• Employing EMR - Electronic Medical Records and Epic Software for task management• Providing service in both English and Spanish languages• Upholding detail-oriented demeanor in written communication and overall office practices.

Product Support Specialist We are offering a permanent employment opportunity in the Service industry, located in Houston, Texas, 77079, United States. We are seeking a Product Support Specialist who will be instrumental in implementing and managing ITAM and CMDB tools. In this role, you'll have the opportunity to work in a team-oriented environment, with the flexibility of on-site work for three days a week. Responsibilities: • Administer the ITAM and Halo CMDB tool after implementation • Act as the primary point of contact for ITAM-related issues • Collaborate closely with a dedicated ITAM team, addressing any arising issues • Coordinate with the procurement team as needed • Ensure ITIL processes and standards are adhered to • Maintain computer hardware systems and manage software licensing • Communicate effectively with team members and stakeholders to ensure seamless operations • Utilize your ITIL - IT Infrastructure Library skills for efficient management of IT resources.

Accounts Payable Specialist This company in Downtown Houston is looking for an Accounts Payable Specialist to handle expenses by processing invoices, issuing payments, processing credit card charges, and managing other financial transactions within the company. This role is a contract to hire opportunity and 100% onsite. Job Description/Duties: 1. Oversee all transactions related to accounts payable including receipt, processing, and verification of invoices.2. Input and upload invoices into the system while ensuring correct approval, sorting, coding, and matching of invoices/receipts.3. Proficiently process invoices, debit memos, payment transactions, expense reports, credit card charges, and purchase orders.4. Maintain up-to-date and accurate vendor files and invoice data for quick reference.5. Coordinate and complete periodic reports detailing accounts payable status.6. Ensure timely payments of vendor invoices and expense vouchers and maintains accurate records and control reports.7. Manage Excel spreadsheets for account analysis and reconciliations.8. Assist with the month-end and year-end closing processes.9. Utilize system data to prepare and furnish financial and operational reports as needed.

Payroll Specialist Are you detail-oriented, organized, and looking for a contract opportunity in payroll in The Woodlands? We are seeking a Payroll Associate to support payroll processing, employee inquiries, and compliance tasks. This role is essential to ensuring accurate and timely payroll processing while maintaining compliance with company policies and federal/state regulations. If you have a passion for accuracy, efficiency, and customer service, this could be the perfect role for you! Please apply for immediate consideration! Key Responsibilities:🔹 Payroll Processing & Compliance<ul><li>Assist in processing payroll, ensuring employee wages, benefits, and tax deductions are accurately calculated and submitted on time.</li><li>Enter, update, and verify payroll data, including new hires, terminations, salary adjustments, and benefit elections.</li><li>Review payroll transactions for accuracy and ensure compliance with federal, state, and local regulations.</li><li>Assist in processing off-cycle payments, bonuses, and corrections when necessary.</li></ul>🔹 Employee Support & Issue Resolution<ul><li>Serve as a point of contact for employee payroll-related inquiries, troubleshooting issues, and ensuring prompt resolution.</li><li>Investigate and resolve payroll discrepancies, coordinating with HR and management as needed.</li><li>Educate employees on payroll processes, including direct deposit setup, tax withholdings, and benefit deductions.</li></ul>🔹 Reporting & Record-Keeping<ul><li>Generate, review, and distribute payroll reports and electronic files for internal and external stakeholders.</li><li>Maintain payroll records in compliance with company policies and audit requirements.</li><li>Prepare documentation for audits and assist with payroll-related reporting requests.</li></ul>🔹 Year-End & Tax Processing<ul><li>Assist in year-end payroll activities, including tax filings, W-2 processing, and reconciliation of payroll tax liabilities.</li><li>Ensure proper withholding and reporting of payroll taxes in compliance with IRS guidelines.</li></ul>🔹 Payment Processing & Reconciliation<ul><li>Process and reconcile payroll-related payments, including 401(k) loan repayments, garnishments, and other deductions.</li><li>Deposit payroll-related checks and ensure proper documentation of transactions.</li></ul>

Bilingual HR Specialist A company in North Houston is seeking a Bilingual Human Resources Specialist for an in-office, possible contract to hire opportunity. This role will require fluency in Spanish as well as 3-5 years of HR experience working specifically sporting hourly employees in a manufacturing/construction/industrial environment. If you are interested and qualified, please apply today! Job DescriptionBilingual Human Resources Specialist - SpanishRobert Half is seeking a dynamic and detail-oriented Bilingual Human Resources Specialist fluent in both English and Spanish for a client in the manufacturing industry. The successful candidate will have a proven track record of providing HR support to hourly employees within a fast-paced manufacturing environment. This is an excellent opportunity for an HR professional looking to leverage their bilingual skills and experience in employee relations to make a meaningful impact in the workplace.Key Responsibilities<ul><li>Employee Relations: Act as the first point of contact for hourly employees, addressing HR-related inquiries, employee issues, and conflict resolution in a manufacturing environment. (Source: RH Acronym Guide)</li><li>Communication: Bridge language gaps by fluently communicating HR policies, procedures, and benefits in both English and Spanish to ensure all employees understand and can engage with company programs.</li><li>Recruitment and Onboarding: Support recruitment efforts and execute onboarding tasks, including orientation, completion of eDocs, and explaining job-specific duties to new hires. (Source: RH Acronym Guide)</li><li>Compliance: Maintain compliance with employment laws and regulations, including workplace safety standards, wage and hour requirements, and anti-discrimination laws, while ensuring bilingual documentation and communication clarity.</li><li>Training and Development: Translate training materials into Spanish as needed and facilitate training sessions to support employee growth and performance improvement. (Source: Elevating Your Success platform)</li><li>Payroll and Benefits Administration: Assist hourly employees with payroll concerns and benefits enrollment, ensuring accuracy and understanding for all employees.</li><li>Employee Engagement and Retention: Partner with leadership to develop initiatives aimed at improving employee satisfaction and engagement within the manufacturing environment.</li></ul>

Accounts Payable Specialist We are offering a contract for a permanent employment opportunity for a meticulous Accounts Payable Specialist in Houston, Texas. As an Accounts Payable Specialist, your role will be pivotal in maintaining our accounting records and managing our accounts payable function. You will work closely with our team to ensure accuracy in our financial software programs and uphold our internal controls. Responsibilities: • Efficiently processing customer credit applications and maintaining accurate customer credit records. • Identifying discount opportunities and initiating purchase order amendments or stop-payment orders as necessary. • Receiving and reconciling vendor invoices and other statements with purchase orders and other accrival details. • Verifying the validity of new vendors, which may include checking federal ID numbers. • Assisting in the calculation and reporting of sales taxes and ensuring compliance with local, state and regulatory reporting requirements. • Ensuring key policies and procedures are in place to meet internal controls and audit requirements. • Assisting in reconciling monthly accounting records and transactions. • Using financial software programs such as TMW and Great Plains to maintain and update accounts. • Applying strong attention to detail in all tasks, including root cause analysis.

Office Services Associate We are offering a short term contract employment opportunity for an Office Services Associate in Houston, Texas. In this role, you will significantly contribute to our back office operations, focusing on reprographics, copy and mail services, hospitality facilities support, and other service lines as required. Responsibilities • Efficiently process office services work and ensure that job tickets are appropriately filled out before initiating work. • Prioritize workflow and perform office functions primarily in reprographics, mail, and intake according to established procedures. • Troubleshoot basic equipment issues and place service calls when necessary. • Maintain accuracy and confidentiality when handling sensitive documents and information. • Foster detail-oriented relationships by providing excellent customer service, interacting with clients in person, over the phone, or electronically. • Adhere to procedures to complete jobs in the correct order and meet contracted deadlines for accepting, completing, and delivering all work. • Communicate effectively with supervisors or clients regarding job or deadline issues. • Utilize various equipment and supplies in a cost-efficient manner, including loading machines with paper and toner supplies. • Ensure quality assurance on own work and work of others. • Maintain logs for all office services work. • Possess the ability to lift up to 50 lbs. on a regular basis.

Office Services Associate We are offering a permanent employment opportunity for an Office Services Associate based in Houston, Texas. The role entails providing back-office services in various locations in Downtown Houston, including reprographics copy and mail services in both physical and digital environments. This position also involves support for services in hospitality facilities, audio/visual reception, and other service lines as needed. Responsibilities: • Providing daily back-office services to clients and teams • Handling reprographics copy and mail services in both physical and digital settings • Supporting services in hospitality facilities, audio/visual reception, and other service lines • Ensuring accurate logs for all office services work are maintained • Adhering to established procedures for office services functions • Communicating effectively with supervisors or clients on job or deadline issues • Troubleshooting basic equipment problems and escalating more complex issues to the supervisory level • Conducting quality assurance on own work and that of others • Handling sensitive and/or confidential documents and information with discretion • Prioritizing workflow to meet deadlines and complete all projects in a timely manner.

Accounts Payable Specialist Or client is offering an exciting opportunity for an Accounts Payable Specialist in the Wholesale Distribution industry in Houston, Texas. In this role, you will be handling full-cycle accounts payable, three-way match processing, and dealing with high volume transactions. The workplace is a dynamic environment where you will use your skills in account reconciliation, coding invoices, data entry, invoice processing, Microsoft Excel, and Oracle. Responsibilities: • Ensure accurate and efficient processing of customer credit applications• Handle high volume invoice processing• Maintain and update customer credit records regularly• Utilize Oracle and Excel to manage accounts payable• Manage full-cycle accounts payable processing• Execute three-way match for invoice processing• Perform data entry and coding for invoices• Regularly reconcile account balances• Respond and resolve customer inquiries related to accounts payable• Monitor customer accounts and take necessary action when needed.

Billing Specialist We are in the search for a Billing Specialist to join our team in Kemah, Texas. As a Billing Specialist, you will be tasked with managing project billing processes, interpreting and extracting billing information from contracts, and handling AIA billing procedures. Responsibilities: • Ensuring accurate and efficient processing of portal invoicing and timely submissions via client platforms. • Reviewing and interpreting contracts to extract relevant information for billing, aligning it accurately with project terms and conditions. • Managing the execution of AIA billing processes, generating necessary documents and maintaining compliance with guidelines. • Preparing and tracking detailed time-and-material invoices based on the scope of projects. • Assisting in the preparation and submission of liens when required, ensuring proper documentation and adherence to legal procedures. • Collaborating with other team members to streamline billing cycles and efficiently resolve discrepancies. • Maintaining a proactive approach to problem-solving and demonstrating excellent attention to detail. • Contributing effectively in a collaborative office setting while also demonstrating the ability to work independently.

Collections Specialist Job Overview: We are seeking a detail-oriented and proactive Accounts Receivable/Billing/Collections Specialist to join our team on a contract to hire basis. This role offers a flexible schedule and hybrid work. The ideal candidate will be responsible for managing past-due invoices, negotiating payment arrangements, and resolving payment disputes. Experience with QuickBooks software is essential. Key Responsibilities:<ul><li>Collections & Dispute Resolution:</li><li>Contact customers with overdue invoices to negotiate payment arrangements.</li><li>Handle disputes and resolve payment issues efficiently.</li><li>Monitor and analyze aging reports to prioritize collections efforts.</li><li>Billing & Accounts Receivable Management:</li><li>Process and track invoices for service agreements and project-based billing.</li><li>Set up and manage customer payment plans to facilitate timely payments.</li><li>Ensure accuracy and completeness of billing records and payment transactions.</li><li>Customer Account Management:</li><li>Maintain up-to-date customer account information within QuickBooks and CRM software.</li><li>Communicate professionally via email and phone to resolve account issues.</li><li>Process customer credit applications and maintain accurate credit records.</li></ul>

Records Management Specialist We are seeking a dedicated HR Records Management Specialist in Pearland, Texas. The role involves detailed record-keeping, managing customer applications, and resolving any arising inquiries. The successful candidate will also be tasked with overseeing customer accounts and taking necessary actions. This role offers a contract to permanent employment opportunity. Responsibilities: • Accurately and efficiently process customer credit applications as part of your daily duties • Ensure customer credit records are maintained with absolute accuracy • Handle and resolve customer inquiries in a timely and detail-oriented manner • Monitor customer accounts regularly and take appropriate action when necessary • Foster effective relationships with peers, vendors, and others in a diverse environment • Interpret information, ideas, and instructions and communicate them clearly and accurately both verbally and in writing • Proactively determine causes of unusual occurrences and apply standard principles and practices to determine and implement solutions • Continually build on current job knowledge to enhance skills in records and records retention • Exhibit safe practices and environmental consciousness in decisions • Handle materials intended for distribution with care and precision

Accounts Receivable Specialist We are seeking an Accounts Receivable Specialist to join our team in Houston, Texas. In this role, you will be involved in the construction/contractor industry, processing customer credit applications, maintaining customer credit records, resolving customer inquiries, and monitoring customer accounts. This role offers a long-term contract employment opportunity. This role is 100% onsite and overtime might be include. Responsibilities:• Accurately generate invoices for client billing• Conduct thorough research to resolve discrepancies or AR issues• Perform account reconciliations diligently• Prepare and maintain the AR aging report• Manage lock box and cash posting tasks• Record journal entries as part of the role• Update the sub-ledger to the general ledger as required• Use Microsoft Excel and Sage Timberline Software for various tasks• Conduct cash reconciliations as part of the monthly close process• Ensure accurate account analysis and reporting.

General Office Clerk We are offering a short term contract employment opportunity for a General Office Clerk in Houston, Texas, 77070, United States. As a General Office Clerk, you will be playing a crucial role in maintaining the smooth functionality of our front desk operations, managing office supplies, contributing to company events, and performing general clerical tasks. Responsibilities: • Ensuring efficient operations of the front desk • Managing office resources and ordering supplies as necessary • Assisting in organizing and executing company events • Performing general clerical duties to support the team • Utilizing Microsoft Excel, Microsoft Outlook, and Microsoft Word for data entry and other tasks • Providing administrative assistance as needed • Delivering exceptional customer service and resolving customer inquiries • Organizing files and scanning documents for record-keeping • Scheduling appointments and coordinating logistics • Overseeing shipping functions to ensure timely delivery of packages.

Medical Collections Specialist Our client in the Bellaire area is to add multiple medical collections staff to their team. These roles will be collecting from commercial and insurance companies. This role will start onsite and once you are trained, will become remote (up to the manager on timeline). Responsibilities:• Manage assigned claim volumes within given timeframes, ensuring efficiency and accuracy.• Correspond with insurance carriers, responding to their inquiries and requests.• Investigate, appeal, and resolve any unpaid insurance claims.• Identify and correct payment errors, review postings, and approve patient statements after calculating allowable amounts.• Initiate follow-ups on all unpaid or denied claims with the relevant insurance carrier, including addressing any billing errors according to established procedures.• Ensure that collections have experience in the payment amount as per the No Surprises Act.• Remain updated on changes in procedures, billing guidelines, and laws related to assigned insurance carriers or payors.• Work towards meeting set performance goals for efficiency, accuracy, quality, and member satisfaction.• Handle other responsibilities as assigned by the department manager.

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54 results for Customer Experience Specialist in Houston, TX

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