20 results for Help Desk Tier 2 in Houston Tx

Help Desk Analyst II We are offering a long term contract employment opportunity for a Help Desk Analyst II in the detail oriented services industry. The role is based in Houston, Texas, and the successful candidate will be working in a corporate law firm environment, providing tier 2 support and local support alongside an IT support specialist and manager. Responsibilities: • Provide tier 2 support to staff and clients • Collaborate with the IT support specialist and manager to resolve IT issues • Utilize knowledge of Android Development, Cisco Technologies, and Citrix Technologies to aid in problem-solving • Handle inquiries related to Mac Computers and Microsoft products • Use Active Directory to manage user accounts and permissions • Support users with Apple Devices and Computer Hardware issues • Implement Configuration Management strategies to ensure system stability • Oversee hardware and software Deployments to ensure smooth operation • Maintain a detail oriented demeanor in a corporate law firm setting.

Help Desk Analyst II We are looking to welcome a Help Desk Analyst II to our team based in Houston, Texas. In this role, your primary focus will be to offer excellent customer service, utilizing your skills in Active Directory, MS365, ServiceDesk, and ServiceNow. You will be tasked with handling customer inquiries and maintaining high standards of service delivery. Responsibilities: • Provide exceptional customer service by resolving service desk tickets in a timely manner • Utilize ServiceDesk Plus and ServiceNow platforms to manage and resolve customer issues • Maintain a comprehensive record of customer interactions and solutions provided • Monitor and manage customer accounts, ensuring they receive the best service possible • Leverage your knowledge of database management and configuration to provide effective solutions • Use your expertise in Microsoft and Active Directory to troubleshoot and resolve technical issues • Assist in managing computer and desktop hardware, ensuring optimal performance • Contribute to our Deskside Support team by providing hands-on assistance when required • Continuously improve your knowledge of our ServiceNow platform to enhance service delivery.

Help Desk Analyst II We are offering an opportunity for a Help Desk Analyst II to join our team located in Houston, Texas. In this role, the individual will be tasked with handling a variety of responsibilities related to Android Development, Cisco and Citrix Technologies, Mac Computers, and Microsoft. This opportunity offers a long-term contract employment opportunity, where the successful candidate will be expected to utilize their skills in Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments. Responsibilities: • Assist in the management and troubleshooting of Cisco and Citrix Technologies • Handle customer queries and issues related to Android Development and Mac Computers • Provide support for Microsoft systems • Use Active Directory to manage user accounts and access controls • Provide technical assistance for Apple Devices and Computer Hardware • Implement Configuration Management practices for system consistency • Oversee software and hardware Deployments to improve system performance.

Desktop support We are seeking a highly skilled and experienced Desktop Support Professional with a minimum of 2 years of relevant experience in the Houston area. The ideal candidate will have hands-on experience in providing customer-driven IT support services, with a special focus on Windows 11 migration, Intune, computer imaging, and SCCM.Responsibilities:<ul><li>Provide first level contact and convey resolutions to customer issues.</li><li>Diagnose and resolve technical hardware and software issues at the Help Desk.</li><li>Track, route, and redirect problems to correct resources.</li><li>Handle migration to Windows 11 across the organization with minimal downtime.</li><li>Leverage Intune for streamlined and centralized device management.</li><li>Utilize SCCM for system deployment and endpoint protection.</li></ul>

Help Desk Analyst I We are offering a long-term contract employment opportunity for a Help Desk Analyst I in the Energy/Natural Resources industry, located in Houston, Texas. As a Help Desk Analyst I, you'll be providing remote support in a call center environment and working with an international team providing 24/7 assistance. You will be handling a high volume of tickets daily and supporting various sites. Responsibilities: • Provide tier one support in a call center setting, addressing and resolving issues remotely. • Handle a high volume of tickets daily, ensuring all customer inquiries are resolved efficiently. • Collaborate with an international team to provide round-the-clock support. • Use Confluence for documentation purposes, maintaining accurate and comprehensive records. • Continually develop skills and knowledge within the role, with the opportunity to engage with a variety of tasks. • Utilize Microsoft and Active Directory tools effectively. • Maintain and troubleshoot computer hardware as necessary. • Work various shifts to ensure constant coverage and support. • Prioritize tasks effectively to manage workload and meet deadlines. • Uphold a detail-oriented and positive culture within the team.

Help Desk Analyst I We are offering a long term contract employment opportunity in the Energy/Natural Resources industry in Houston, Texas. We are seeking a Help Desk Analyst I to join our team, where you will be responsible for providing remote support in a call center environment, processing a high volume of tickets daily, and maintaining detailed documentation. Responsibilities: • Provide prompt and efficient remote support to users across various sites • Handle and resolve customer inquiries and issues effectively • Process a high volume of tickets daily, ensuring each ticket is handled with accuracy and efficiency • Maintain comprehensive and accurate documentation using Confluence • Monitor and manage customer accounts, taking appropriate action when necessary • Utilize Microsoft and Active Directory tools to assist in resolving customer inquiries • Participate in 1-2 months of training to fully understand our systems and processes • Work collaboratively with the overnight team, providing seamless 24x7x365 support • Maintain a thorough understanding of computer hardware to assist in problem resolution • Contribute positively to our team culture, showing a willingness to learn and grow.

Desktop Support Analyst Here are some of the responsibilities of this position. GENERAL * Monitoring help desk software requests for service, computer equipment, etc. * Maintaining information systems and networks * Upgrading and installing new hardware and software * Performing troubleshooting * Backing up data and managing network security * Ensuring the upkeep, configuration, and reliable operation of client computer systems, servers, and data security systems * Works on-site with Parishes to determine their hardware and software needs. Provides technical support from time-to time SYSTEM * Recommends network operating system, and PC software * Implements the installation of operating system software * Recommends and implements telecommunications upgrades and installations * Responsible for operating system security and disaster recovery HARDWARE * Implements on-going installation, upgrade, and maintenance of computer and telecommunication equipment * Performs minor computer hardware repairs/upgrades * Maintains inventory of equipment * Manages multisite I.P. telephone system * Manages Verizon Cellphone Account and Phones SOFTWARE * Determines and recommends PC and network software applications * Responsible for implementation, documentation and maintenance of all custom database applications in use within the Diocese USERS * Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs * With approval of the Director of Communications, allows access to restricted social networks for individual departments. * Adds/deletes and maintains users, passwords, and access levels for parish/school software programs. * Performs basic instruction on the use of equipment and software * Answers client's inquiries in person and via telephone concerning system operation. Diagnoses system hardware, software, and operator problems. Recommends or performs minor remedial actions to correct problems based on knowledge of system operation.

IT Vessel Support We are offering an exciting opportunity for a detail oriented IT Vessel Support individual to join our team located in Houston, Texas this role, you will be a pivotal part of our Information Technology team, focusing on customer engagement, addressing help desk inquiries, and providing technical expertise to our ship’s crews. You will also be tasked with supporting ship IT systems and maintaining a high level of interaction with clients. Responsibilities:• Provide technical support for Microsoft Windows devices to ensure smooth operations.• Assist with the administration of Office 365 (Microsoft Desktop Apps, SharePoint, OneDrive, Teams) to facilitate effective communication and collaboration.• Provide assistance and support for maritime technology systems, ensuring their optimal performance.• Ensure the effective operation and support of Apple desktops and conference room AV.• Monitor and maintain backups of important data and systems, ensuring their availability and integrity.• Undertake other duties as assigned to support the overall function of the IT team. • Travel to various locations to provide on-site technical expertise and service to our ship’s crews.

Desktop Support Analyst We are offering a contract for a permanent position as a Desktop Support Analyst in the manufacturing industry, located in Houston, Texas. The Desktop Support Analyst will be a key member of our team, involved in supporting migrations of workstations, documenting technical processes, and frequently interfacing with corporate executives. Responsibilities: • Support workstation migrations from Windows 10 2019 Office to Windows 11 Office 365 platform • Document technical guidance for end-user/manager consumption and create new technical guidance processes when necessary • Proficiently utilize Windows administrative components to support troubleshooting and development of implementation strategies • Interpret and execute fundamental command line functions required to modify endpoint configuration attributes • Troubleshoot software installation conflicts and software configuration • Understand and customize OS components fundamental to configuration and customization of the Windows environment • Manage on-premises ADUC, Active Roles, and Microsoft Entra group object, device object, and OU • Analyze routing, DHCP, and DNS configuration attributes relative to assigned work objectives • Use RDP and other enterprise remote desktop viewers to control and remotely support user issues • Use software center to deploy applications and software updates, and configuration manager client to apply workstation policy • Image workstations with the use of PXE boot methodology, and install appropriate matching software drivers, bios updates, and bios configurations

Product Support Specialist We are looking for a Product Support Specialist to join our team in the Energy/Natural Resources industry based in Houston, Texas. This role involves providing technical and functional support to various production, operations, and EHS applications. You will also be responsible for new application implementations, business process analysis, and technology solution matching. Responsibilities: • Support and develop features in Energy/Production Balance software and Advanced Analytics software. • Implement, debug, maintain and upgrade AVEVA PI system including PI Interface, PI Archive, PI AF, PI Vision, PI Web API, PI OLEDB and PI Integrator for BA. • Design and implement AVEVA PI software solutions leveraging historian data. • Support PI data integration with other IT systems in ETRM, Commercial Operations, O& M, and EHS using PI SDK, AF SDK, PI Web API and PI OLE DB. • Interact with internal users to learn and document requirements that are then used to produce business requirements and architecture design documents. • Provide subject-matter-expertise related to AVEVA PI, data analytics, and time-series studies to other teams and internal users. • Manage projects and provide guidance during establishment of business requirements, white boarding sessions and workshops. • Continuously learn new technologies that could help provide the right solutions to customers. • Use a broad range of technical skills including SQL and Oracle Database Development, and programming and scripting using SQL, JavaScript, C#, PowerShell, JavaScript, HTML, CSS and XML. • Data reporting using tools such as SSRS, PI reporting tools, MS Power BI, Tableau and others.

Plant Application Support Engineer We are offering an exciting opportunity for a Plant Application Support Engineer in Houston, Texas. This role involves managing enterprise applications and plant systems applications within the Oil & Gas industry. The selected candidate will work in a high-risk industrial environment, ensuring that our systems are aligned with industry standards and policies. Responsibilities: • Administer security settings and restrictions across all applications to maintain data integrity and confidentiality. • Provide technical support to users, addressing production issues to ensure systems remain operational. • Collaborate with software vendors to plan and execute upgrades, patches, and new modules. • Develop user guides and Standard Operating Procedures (SOPs) to aid training and change management activities. • Support periodic user access reviews and internal audits to maintain system security. • Work closely with business users to identify process optimization opportunities. • Address production issues and resolve incidents, service tickets, and general inquiries raised by users. • Support user acceptance testing to ensure solutions meet business requirements. • Support the integration of our applications with other internal and external applications. • Participate in application projects and change intakes, including requirement gathering, planning, and execution. • Liaise with vendors on application version enhancements and patches, ensuring compliance with our patching policies. • Provide technical insights and recommendations to ensure applications are scalable, maintainable, and aligned with our long-term goals. • Exhibit strong security practices with systems that handle sensitive data. • Create and maintain comprehensive documentation of application architectures, configurations, and processes.

IT Manager Job Description:We are seeking a skilled IT Manager with a strong systems background and experience in virtualization technologies such as Hyper-V and VMware. The ideal candidate will be responsible for overseeing and managing the IT infrastructure, ensuring system reliability, security, and performance. You will lead a team, manage day-to-day IT operations, and work on strategic initiatives to enhance the overall IT environment. If you are a proactive, detail-oriented leader with experience in managing systems and virtualization platforms, we would love to hear from you.

PC Technician We are in search of a PC Technician to join our team within the Healthcare, Hospitals, and Social Assistance industry in Bellaire, Texas. This role offers a long term contract employment opportunity and involves working with computer hardware, Dell technologies, IBM, Linux technologies, and Mac computers. Responsibilities: • Troubleshoot, repair, and maintain hardware and software components • Install and configure Dell technologies, Mac computers, and other hardware devices • Utilize active directory to manage user access and security • Handle Apple devices proficiently and ensure their smooth and reliable operation • Implement backup technologies to secure data and prevent loss • Conduct AB tests to optimize computer system performance • Perform cable installation to establish and maintain network systems.

PC Technician We are on the hunt for a skilled PC Technician to join our team within the healthcare and social assistance industry in Houston. In this role, you will be tasked with maintaining and troubleshooting computer hardware, utilizing Dell and Mac technologies, and managing Linux-based systems. This role offers a long-term contract employment opportunity. Responsibilities:• Responsible for the installation, maintenance, and troubleshooting of computer hardware systems.• Utilize Dell Technologies for various computer-related tasks.• Manage Mac Computer systems and ensure their smooth operation.• Use Linux Technologies to manage and troubleshoot system issues.• Maintain and manage the Active Directory.• Handle Apple Devices and ensure their proper functioning.• Implement and manage Backup Technologies to secure data.• Perform Cable Installation tasks as needed.

PC Technician We are offering a short-term contract employment opportunity in the Hospitality industry located in Houston, Texas, for a PC Technician. As a PC Technician, your role will involve operating a variety of equipment necessary for live events, such as video, audio, and lighting tools. Your expertise will be instrumental in enhancing the quality of live shows. Responsibilities: • Utilize Linux and Dell technologies to set up and operate audio, video, and lighting equipment for live events. • Leverage your skills in computer hardware and Mac computers to ensure the smooth running of all technical aspects during live shows. • Apply your knowledge of cable installation to set up and dismantle equipment before and after events. • Utilize IBM and backup technologies to maintain and troubleshoot equipment as necessary. • Use active directory and AB testing skills to optimize the performance of the live shows. • Manage Apple devices and other related equipment to ensure their proper functioning during the event. • Maintain a high standard of quality control for all live shows through the effective use of the equipment.

IT Manager We are in search of an IT Manager to join our team in Sugar Land, Texas. The IT Manager will play a crucial role in overseeing the design, implementation, and maintenance of our technology systems and networks. This role demands a strong technical background and the ability to ensure that IT systems support our goals efficiently and securely. Responsibilities: • Develop and implement strategies for infrastructure to meet business needs, including aspects such as cloud computing, virtualization, and network architecture. • Oversee the installation, configuration, and maintenance of hardware, servers, network devices, and other infrastructure components to ensure smooth operation. • Manage backup operations, disaster recovery, and business continuity planning to safeguard company data. • Monitor network performance, troubleshoot issues, and take necessary steps to ensure minimal downtime. • Collaborate with other departments to ensure that IT infrastructure aligns with organizational requirements. • Ensure the security and compliance of infrastructure systems, including firewalls, network monitoring, and access control. • Plan and execute system upgrades, migrations, and performance tuning to enhance system efficiency. • Develop and maintain documentation for infrastructure systems and processes, ensuring clarity and easy reference. • Manage vendor relationships and coordinate with third-party service providers for hardware, software, and network support.

IT Director We are offering an exciting opportunity for an IT Director in Houston, Texas. As an IT Director, you will have a crucial role in managing our network and infrastructure systems, ensuring their performance, availability, and security. You will be expected to optimize and maintain the infrastructure environment, reinforce networks, and guard against escalating cybersecurity threats. This role requires technical proficiency, robust leadership skills, and a proactive approach to managing IT infrastructure in a rapidly changing environment. Responsibilities: • Oversee the organization's hybrid IT infrastructure, which includes servers, storage, and other essential components and assets. • Lead the planning and execution of a comprehensive IT infrastructure and networking strategy that aligns with our goals and anticipates future technological developments. • Architect and supervise the implementation of a resilient, secure, and high-performance network infrastructure. • Ensure robust disaster recovery and business continuity plans are in place, regularly tested, and establish Recovery Point and Time (RPO/RTO) objectives based on business needs. • Manage infrastructure and network projects from conception through deployment, ensuring delivery within budget and timeline. • Guarantee the integrity and security of network operations by implementing and managing advanced network security measures. • Stay up to date with the latest trends in cybersecurity and apply best practices to safeguard our assets and data. • Support the evaluation and procurement of enterprise systems. • Oversee the design, implementation, and management of on-premise and/or cloud-based infrastructure. • Champion the adoption of emerging networking technologies to maintain a state-of-the-art network environment. • Develop and enforce network and data security policies, procedures, and standards.

IT Director(Medical Field is a Must) We are looking for a highly organized and detail-oriented IT Director with experience in the medical field to join our team in Houston, Texas. As an IT Director, your role will encompass a wide range of tasks, including managing Cisco and Cloud technologies, overseeing CRM and ERP solutions, and providing leadership in the deployment of hardware and software solutions in a healthcare setting. Responsibilities: • Oversee the development and implementation of IT systems, ensuring they align with business objectives • Manage Cisco and Cloud technologies to ensure optimal performance and security • Oversee the use and functionality of CRM and ERP systems, ensuring they are utilized effectively • Lead the deployment of hardware and software solutions, ensuring they meet the needs of the organization • Manage contracts and negotiations with IT vendors and service providers • Oversee the use of backup technologies, ensuring data is protected and secure • Provide leadership and direction to the IT team, fostering a culture of continuous improvement • Collaborate with key stakeholders to identify IT needs and develop appropriate solutions • Oversee the deskside support team, ensuring they provide high-quality support to staff • Manage the implementation and use of Cerner Technologies and Epic Software in the healthcare setting.

Fleet Application Support We are inviting applications for the role of Fleet Application Support, based in Houston, Texas. The selected candidate will be responsible for assisting with the planning, development, implementation, and support of tanker operations applications and other applications as required. The role entails working in a dynamic environment and necessitates an individual with a strong understanding of application architecture best practices. Responsibilities • Actively participating in the management activities of application vendors. • Assisting in defining and gathering business needs in the area of information system solutions. • Creating detailed IT solutions/services designs, ensuring they meet quality and performance requirements, and adhere to architectural roadmaps. • Assisting with the development, building, configuring, customizing, integrating, and unit testing of solutions. • Testing, debugging, and documenting applications while validating that the solutions meet quality, performance, architectural, and functional requirements. • Assisting in the implementation of applications, including analyzing the current system environment, using technical tools and utilities, performing complex product customization, and developing implementation and verification procedures. • Performing all activities associated with the implementation and maintenance of applications, while developing and recommending technical strategies and solutions to management. • Managing configurations and ensuring other IT components needed to deliver IT services are identified, accounted for, reported, verified, and audited. • Building and maintaining strong partnerships with business and application owners and other IT managers, while working with business users to identify and prioritize application support needs, issues, and development projects. • Assisting the Manager on sourcing to ensure the best possible options are selected. • Ensuring compliance with the Company's policies and Code of Conduct and Business Ethics (CoBE).

Cybersecurity Program Manager We are in the process of recruiting a Cybersecurity Program Manager based in Houston, Texas. The role is primarily focused on overseeing and driving the execution of our Operational Technology Cybersecurity Program. The job involves leading a multidisciplinary team and managing the planning, implementation, and optimization of cybersecurity controls. This opportunity offers a contract to permanent employment scenario. Responsibilities:• Oversee and drive the execution of Operational Technology Cybersecurity Program• Lead a multidisciplinary team of personnel, contractors, and service integrators• Manage the planning, implementation, and optimization of cybersecurity controls• Ensure that implementation and prescribed activities are carried out in accordance with specified objectives• Plan and develop methods and procedures for accomplishing program objectives• Interact and consult with third-party vendors on different programs• Ensure accurate documentation and reporting of program activities• Provide training to team members on program procedures and policies• Maintain clear and effective communication with stakeholders from different parts of the organization• Monitor program progress and make necessary adjustments to ensure successful implementation• Handle multiple projects and programs in parallel and manage associated challenges.