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12 results for Help Desk Tier 2 in Houston, TX

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We are looking for a skilled Tradefloor Support Analyst to join our team based in Houston, Texas. In this role, you will be a vital part of our IT support, handling both the first and second line of global IT support for the business.

Responsibilities include:

• Efficiently managing and resolving Tier 1 and 2 incidents
• Troubleshooting various computer and network-related issues
• Collaborating and escalating Tier 3 incidents when necessary
• Recording all incidents using ITSM tools such as ServiceNow
• Responding to customer inquiries through various channels including phone, Microsoft Teams, and email
• Provisioning computer equipment and peripherals for employees, as well as maintaining and repairing existing IT equipment
• Handling tasks related to Active Directory, Mail filters, Anti-Virus, RSA, Nexthink, and other operational tools
• Installing, configuring, and upgrading end-user software and hardware
• Providing training and guidance to users and teams on best practices
• Supporting global IT initiatives
• Performing administrative tasks such as asset management, status reporting, and project planning.

• The candidate must have proficiency in Mobile Device Management, showcasing the ability to manage, support, and troubleshoot mobile devices in a corporate setting.

• Experience with ServiceNow ITSM is required, demonstrating skills in managing IT services and understanding of IT service management frameworks.

• Proficiency in Office 365 is a necessity, including expertise in Word, Excel, PowerPoint, Outlook, and SharePoint.

• The candidate should have strong problem-solving abilities, with the capacity to quickly understand and resolve technical issues on the trade floor.

• Excellent communication skills are essential for this role, as the candidate will need to explain technical issues in a clear, non-technical manner to staff and stakeholders.

• The candidate should have a strong understanding of trade floor operations, including the ability to work in a fast-paced, high-pressure environment.

• Previous experience in a similar role or environment is highly desirable, demonstrating the candidate's ability to handle the unique challenges of a trade floor.

• A relevant degree in Computer Science, Information Technology, or a related field is preferred, showcasing the candidate's foundational knowledge in the discipline.

• The candidate should be able to work flexible hours, as trade floor operations often require support outside of traditional business hours.

• A proven track record of team collaboration and working effectively within a team is necessary for this role.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

12 results for Help Desk Tier 2 in Houston, TX

Tradefloor Support Analyst We are looking for a skilled Tradefloor Support Analyst to join our team based in Houston, Texas. In this role, you will be a vital part of our IT support, handling both the first and second line of global IT support for the business. Responsibilities include: • Efficiently managing and resolving Tier 1 and 2 incidents • Troubleshooting various computer and network-related issues • Collaborating and escalating Tier 3 incidents when necessary • Recording all incidents using ITSM tools such as ServiceNow • Responding to customer inquiries through various channels including phone, Microsoft Teams, and email • Provisioning computer equipment and peripherals for employees, as well as maintaining and repairing existing IT equipment • Handling tasks related to Active Directory, Mail filters, Anti-Virus, RSA, Nexthink, and other operational tools • Installing, configuring, and upgrading end-user software and hardware • Providing training and guidance to users and teams on best practices • Supporting global IT initiatives • Performing administrative tasks such as asset management, status reporting, and project planning.

Director/Manager Financial Reporting 🌟 Step Into Leadership: External Reporting Manager Opportunity 🌟Are you ready to take the reins and lead external reporting and technical accounting efforts for a fast-growing oilfield services company? 🚀 This is your chance to bring your expertise to the table and drive compliance and financial clarity in an exciting, dynamic industry!💼 About the Role: You’ll oversee all aspects of External Reporting and Technical Accounting, ensuring accurate and timely filings while navigating complex financial challenges. You’ll play a key role in shaping financial transparency and compliance within a thriving organization in the energy sector. 🔥 What You’ll Be Responsible For 🔥📊 Own the Reports: ✅ Oversee the preparation and review of SEC filings (10-Qs, 10-Ks, and 8-Ks) to ensure compliance with regulations. ✅ Stay up-to-date on ever-changing reporting guidelines and disclosure requirements, keeping the organization ahead of the curve. 🔍 Be the Accounting Expert: ✅ Conduct advanced research on Technical Accounting topics, drafting impactful memos and guiding decision-making with actionable insights. ✅ Tackle complex accounting challenges using innovative solutions that align with industry best practices. 🤝 Drive Collaboration: ✅ Lead partnerships across departments—working closely with Accounting, FP& A, Leadership, and External Auditors to ensure top-tier compliance and audit readiness. ✅ Manage special projects that modernize processes and enhance reporting capabilities. 🌟 Why You’ll Love This Opportunity: 💥 Learn and lead within a high-growth industry that’s pushing boundaries in oilfield services. 💥 Play a pivotal role in driving transparency and fostering confidence among key stakeholders. 💥 Join an organization committed to innovation and excellence in finance. 🔔 Ready to Make Your Next Career Move? Don’t wait—this manager-level opportunity won’t last long. Apply now and start your journey toward financial leadership!#FinanceLeadership #TechnicalAccounting #ExternalReporting #OilfieldServices #CareerGoals🎯

IT Support Job Description:We are seeking an IT Support Specialist to join our team and provide technical assistance to our employees. In this role, you will be responsible for troubleshooting hardware and software issues, maintaining IT systems, and ensuring smooth day-to-day operations of our technology infrastructure. You will assist with setting up new equipment, resolving technical problems, and providing end-user support through various communication channels, such as phone, email, and remote access tools. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused approach to IT support.

Product Support Specialist We are looking for a Product Support Specialist to join our team in the Energy/Natural Resources industry based in Houston, Texas. This role involves providing technical and functional support to various production, operations, and EHS applications. You will also be responsible for new application implementations, business process analysis, and technology solution matching. Responsibilities: • Support and develop features in Energy/Production Balance software and Advanced Analytics software. • Implement, debug, maintain and upgrade AVEVA PI system including PI Interface, PI Archive, PI AF, PI Vision, PI Web API, PI OLEDB and PI Integrator for BA. • Design and implement AVEVA PI software solutions leveraging historian data. • Support PI data integration with other IT systems in ETRM, Commercial Operations, O& M, and EHS using PI SDK, AF SDK, PI Web API and PI OLE DB. • Interact with internal users to learn and document requirements that are then used to produce business requirements and architecture design documents. • Provide subject-matter-expertise related to AVEVA PI, data analytics, and time-series studies to other teams and internal users. • Manage projects and provide guidance during establishment of business requirements, white boarding sessions and workshops. • Continuously learn new technologies that could help provide the right solutions to customers. • Use a broad range of technical skills including SQL and Oracle Database Development, and programming and scripting using SQL, JavaScript, C#, PowerShell, JavaScript, HTML, CSS and XML. • Data reporting using tools such as SSRS, PI reporting tools, MS Power BI, Tableau and others.

Product Support Specialist We are offering a permanent employment opportunity in the Service industry, located in Houston, Texas, 77079, United States. We are seeking a Product Support Specialist who will be instrumental in implementing and managing ITAM and CMDB tools. In this role, you'll have the opportunity to work in a team-oriented environment, with the flexibility of on-site work for three days a week. Responsibilities: • Administer the ITAM and Halo CMDB tool after implementation • Act as the primary point of contact for ITAM-related issues • Collaborate closely with a dedicated ITAM team, addressing any arising issues • Coordinate with the procurement team as needed • Ensure ITIL processes and standards are adhered to • Maintain computer hardware systems and manage software licensing • Communicate effectively with team members and stakeholders to ensure seamless operations • Utilize your ITIL - IT Infrastructure Library skills for efficient management of IT resources.

PC Technician We are in search of a PC Technician to join our team based in Houston, Texas. In this role, you will tackle tasks related to computer hardware, utilizing Dell and IBM technologies, among others. This short-term contract employment opportunity offers a chance to work hands-on with Linux Technologies and Mac Computers, and will require skills in AB Testing and Active Directory. Responsibilities: • Handle computer hardware issues and ensure efficient operations • Utilize Dell and IBM technologies to troubleshoot and resolve technical issues • Implement Linux technologies for system enhancements and maintenance • Work with Mac computers for various operational tasks • Conduct AB Testing to ensure optimal system performance • Administer Active Directory for user account management and access control • Operate Apple Devices and perform necessary upgrades or repairs • Utilize Backup Technologies to safeguard critical data • Carry out Cable Installation for network setup and maintenance.

Plant Application Support Engineer We are offering an exciting opportunity for a Plant Application Support Engineer in Houston, Texas. This role involves managing enterprise applications and plant systems applications within the Oil & Gas industry. The selected candidate will work in a high-risk industrial environment, ensuring that our systems are aligned with industry standards and policies. Responsibilities: • Administer security settings and restrictions across all applications to maintain data integrity and confidentiality. • Provide technical support to users, addressing production issues to ensure systems remain operational. • Collaborate with software vendors to plan and execute upgrades, patches, and new modules. • Develop user guides and Standard Operating Procedures (SOPs) to aid training and change management activities. • Support periodic user access reviews and internal audits to maintain system security. • Work closely with business users to identify process optimization opportunities. • Address production issues and resolve incidents, service tickets, and general inquiries raised by users. • Support user acceptance testing to ensure solutions meet business requirements. • Support the integration of our applications with other internal and external applications. • Participate in application projects and change intakes, including requirement gathering, planning, and execution. • Liaise with vendors on application version enhancements and patches, ensuring compliance with our patching policies. • Provide technical insights and recommendations to ensure applications are scalable, maintainable, and aligned with our long-term goals. • Exhibit strong security practices with systems that handle sensitive data. • Create and maintain comprehensive documentation of application architectures, configurations, and processes.

Remote Intapp Application Support Engineer We are offering an exciting opportunity for an Intapp Application Support Engineer in Houston, Texas. The successful candidate will be responsible for supporting Intapp applications, troubleshooting technical issues, and engaging with senior stakeholders to address issues promptly and professionally. This role also requires a strong understanding of the ITIL framework and processes, including incident, problem, and change management. Responsibilities: • Provide hands-on support for Intapp Intake, Conflicts, Wallbuilder, and Integration Builder applications. • Engage with senior stakeholders to promptly and professionally address technical issues. • Contribute to upgrading system, migration, and building enterprise level systems from the ground up. • Utilize experience in Python, PowerShell, and Java scripting to enhance system functionality. • Support key critical technologies and systems within a corporate environment, including Document Management (iManage), Expense Management (Chrome River), e-Billing, Marketing, and Security/Confidentiality systems (Intapp Wallbuilder/iManage SPM). • Work effectively in a team setting and independently to troubleshoot issues across multiple systems. • Maintain a proactive attitude towards learning and adapting to recent technologies across the diverse technical landscape, encompassing areas such as front-end application support, infrastructure, and development. • Document Knowledge Base (KB) articles and reference guides to enable 1st line support and entry level team members to easily pick up work. • Leverage SQL Query skills to support and maintain enterprise applications, with a strong appreciation of applications design & development, including database (SQL), Servers/infrastructure technologies, and Integrations.

Network Manager We are seeking a skilled and experienced Network Manager to oversee, manage, and optimize the network infrastructure for a dynamic, large-scale enterprise environment, in the Houston area. The ideal candidate will bring expertise in working with Cisco-based network environments, F5 load balancer technologies, and SD-WAN solutions, combined with strong leadership in handling multi-million-dollar budgets and delivering superior network performance across enterprise-wide systems.Key Responsibilities:<ol><li>Network Infrastructure Design and Management:</li></ol><ul><li>Plan, deploy, and oversee global enterprise network systems, ensuring seamless integration of Cisco hardware and software solutions.</li><li>Provide operational oversight of Cisco network environments, including routers, switches, firewalls, and wireless systems.</li><li>Manage SD-WAN solutions by ensuring optimized cloud connectivity across distributed environments.</li></ul><ol><li>F5 Load Balancer Management:</li></ol><ul><li>Configure and maintain F5 load-balancing solutions to ensure high availability, security, and performance of critical applications.</li><li>Partner with teams to develop and implement advanced traffic management policies and disaster recovery strategies.</li></ul><ol><li>Enterprise-Wide Network Oversight:</li></ol><ul><li>Manage complex network systems across multiple locations for a large-scale enterprise, handling high volumes of traffic and maintaining stability for mission-critical systems.</li><li>Identify and implement solutions to enhance scalability, performance, and security across the entire network infrastructure.</li></ul><ol><li>Budget and Vendor Management:</li></ol><ul><li>Develop, oversee, and manage large-scale budget expenditures for all network-related projects and operations.</li><li>Negotiate contracts and partnerships with technology vendors, ensuring cost-effective and innovative solutions are implemented.</li></ul><ol><li>Team Leadership and Collaboration:</li></ol><ul><li>Direct and mentor a team of network engineers and administrators within the organization.</li><li>Collaborate with cross-functional teams including IT, security, and project management to align network goals with business objectives.</li></ul><ol><li>Network Monitoring and Troubleshooting:</li></ol><ul><li>Maintain full ownership of network monitoring tools designed to detect, troubleshoot, and resolve technical issues.</li><li>Proactively identify risks and develop prevention strategies to ensure uninterrupted business continuity.</li></ul>

ERP Integration Manager We are offering an exciting opportunity for an ERP Integration Manager to join our team in Houston, Texas. The successful candidate will play a crucial role in driving operational efficiencies and revenue optimization through effective management of our digital solutions and integrations. Responsibilities: • Lead the execution and analysis of complex business problems, formulating optimal solutions based on an in-depth understanding of Upstream Oil & Gas processes and our application landscape.• Engage with business stakeholders at all levels to understand issues, provide recommendations, and build credibility, presenting findings and suggestions with confidence.• Design end-to-end solutions that meet business requirements, align with good architectural patterns, and are composable and supportable.• Assess use cases and recommend fit-for-purpose application platforms, integration technologies, and tools, conducting POCs and POVs as needed to assess technical feasibility and business impact/benefits.• Foster an experimental mindset to drive innovation, challenging the status quo and bringing out-of-the-box ideas to the table.• Understand, support, and ensure compliance with audit and control requirements, engaging effectively with auditors to explain observations and ensure zero deficiencies.• Oversee the management of day-to-day support, operational activities, and enhancements as part of Managed Services delivery.• Manage a diverse and geographically spread team of resources in a multi-vendor environment, fostering collaboration between IT, Fusion Teams, and business stakeholders.

Fleet Application Support We are inviting applications for the role of Fleet Application Support, based in Houston, Texas. The selected candidate will be responsible for assisting with the planning, development, implementation, and support of tanker operations applications and other applications as required. The role entails working in a dynamic environment and necessitates an individual with a strong understanding of application architecture best practices. Responsibilities • Actively participating in the management activities of application vendors. • Assisting in defining and gathering business needs in the area of information system solutions. • Creating detailed IT solutions/services designs, ensuring they meet quality and performance requirements, and adhere to architectural roadmaps. • Assisting with the development, building, configuring, customizing, integrating, and unit testing of solutions. • Testing, debugging, and documenting applications while validating that the solutions meet quality, performance, architectural, and functional requirements. • Assisting in the implementation of applications, including analyzing the current system environment, using technical tools and utilities, performing complex product customization, and developing implementation and verification procedures. • Performing all activities associated with the implementation and maintenance of applications, while developing and recommending technical strategies and solutions to management. • Managing configurations and ensuring other IT components needed to deliver IT services are identified, accounted for, reported, verified, and audited. • Building and maintaining strong partnerships with business and application owners and other IT managers, while working with business users to identify and prioritize application support needs, issues, and development projects. • Assisting the Manager on sourcing to ensure the best possible options are selected. • Ensuring compliance with the Company's policies and Code of Conduct and Business Ethics (CoBE).

Network Manager We are seeking an experienced and dynamic Network Manager to oversee and lead a team of skilled Network Engineers and Network Architects in designing, implementing, and maintaining robust network infrastructure solutions. The ideal candidate will have extensive knowledge and hands-on experience working in Cisco environments, proficiency in F5 technologies for application delivery and network security, and proven expertise in managing SD-WAN rollouts to optimize wide-area network performance. Key Responsibilities Leadership and Team Supervision: Manage, mentor, and guide a team of Network Engineers and Architects to ensure high-quality work and adherence to project timelines. Network Design and Implementation: Oversee end-to-end network design, development, and deployment, ensuring scalability, reliability, and security across the organization. Cisco Environment Management: Lead the configuration, optimization, and maintenance of Cisco networking solutions including routers, switches, and firewalls. SD-WAN Deployment: Drive successful rollout and management of SD-WAN solutions, enhancing WAN performance and cost efficiency. F5 Technologies Expertise: Oversee F5 load balancer configurations, application delivery networks, and security implementations, ensuring high availability and optimized user experience. Network Security: Ensure compliance with industry best practices, policies, and standards for network security, vulnerability management, and risk mitigation. Performance Monitoring: Establish performance metrics, analyze trends, and implement proactive strategies to maintain top-notch network reliability and scalability. Vendor Management: Coordinate and communicate effectively with hardware and software vendors to ensure that organizational requirements are met. Documentation and Reporting: Maintain up-to-date documentation of network configurations, changes, and troubleshooting processes. Prepare regular reports detailing network performance and issues.

Technology Doesn't Change the World, People Do.®

12 results for Help Desk Tier 2 in Houston, TX

Technology Doesn't Change the World, People Do.^®