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17 results for Help Desk Tier 2 in Houston, TX

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We are located in Houston, Texas, and are currently in need of a Help Desk Analyst I. This role primarily involves providing technical assistance and support related to computer systems, hardware, and software. The successful applicant will be part of a dynamic team within the tech industry, offering a short term contract employment opportunity.

Responsibilities:
• Assisting with Android development tasks and queries.
• Troubleshooting a wide range of Cisco technologies.
• Handling issues related to Citrix Technologies.
• Providing Mac computers support.
• Assisting with Microsoft-related issues and tasks.
• Managing Active Directory services.
• Providing support for Apple devices.
• Addressing computer hardware problems.
• Implementing configuration management processes.
• Coordinating and supporting software and hardware deployments.

• Familiarity with Android Development
• Proficiency in Cisco Technologies
• Experience with Citrix Technologies
• Ability to work with Mac Computers
• Strong knowledge of Microsoft software and systems
• Proficiency in Active Directory
• Experience in handling Apple Devices
• Understanding of Computer Hardware
• Skill in Configuration Management
• Experience in Deployments

Technology Doesn't Change the World, People Do.^®

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17 results for Help Desk Tier 2 in Houston, TX

Help Desk Analyst I We are located in Houston, Texas, and are currently in need of a Help Desk Analyst I. This role primarily involves providing technical assistance and support related to computer systems, hardware, and software. The successful applicant will be part of a dynamic team within the tech industry, offering a short term contract employment opportunity. Responsibilities: • Assisting with Android development tasks and queries. • Troubleshooting a wide range of Cisco technologies. • Handling issues related to Citrix Technologies. • Providing Mac computers support. • Assisting with Microsoft-related issues and tasks. • Managing Active Directory services. • Providing support for Apple devices. • Addressing computer hardware problems. • Implementing configuration management processes. • Coordinating and supporting software and hardware deployments.

Help Desk Analyst I We are offering a short term contract employment opportunity for a Help Desk Analyst I in Houston, Texas. The successful candidate will be part of a dynamic team, working in a fast-paced industry. As a Help Desk Analyst I, your role will encompass Android Development, Cisco Technologies, Citrix Technologies, and Microsoft, among others. Responsibilities: • Provide first-level contact and problem resolution for all users with hardware, software, and applications problems. • Utilize Android development skills to improve and update application systems. • Use Cisco technologies to ensure efficient network operations. • Implement Citrix technologies for remote access and application virtualization. • Manage and troubleshoot Mac Computers and Apple Devices. • Utilize Microsoft and Active Directory skills for user and authorization management. • Perform computer hardware maintenance and troubleshooting. • Carry out configuration management to ensure system security and performance. • Oversee software and hardware deployments to ensure smooth operation. • Maintain efficient and effective communication with all stakeholders.

Help Desk Analyst We are on the lookout for a Help Desk Analyst who can contribute to our diverse team. Based in Houston, Texas, this role involves tasks such as Android Development, Cisco Technologies, Citrix Technologies, and more. This is a long-term contract employment opportunity. Responsibilities: • Provide first-line technical support for all software and hardware related issues • Implement and manage configuration changes and deployments • Utilize Android Development knowledge to troubleshoot and resolve issues • Utilize Cisco Technologies and Citrix Technologies to assist in issue resolution • Maintain and update Active Directory entries as necessary • Provide support for Apple Devices and Mac Computers • Use Microsoft tools to manage and resolve customer issues • Handle and maintain computer hardware systems • Respond to and resolve customer inquiries efficiently and professionally.

Help Desk Analyst I We are seeking a Help Desk Analyst I for our operations based in Houston, Texas. As a Help Desk Analyst I, you will provide technical assistance related to computer systems, software, and hardware and will play a key role in resolving network issues. This role offers a short term contract employment opportunity. Responsibilities: • Provide support for Android Development issues and queries • Troubleshoot issues related to Cisco Technologies • Assist with Citrix Technologies and Mac Computers • Handle Microsoft related queries and problems • Actively manage the Active Directory • Support users with Apple Devices • Diagnose and solve Computer Hardware issues • Oversee Configuration Management tasks • Coordinate software and hardware Deployments.

Tradefloor Support Analyst We are looking for a skilled Tradefloor Support Analyst to join our team based in Houston, Texas. In this role, you will be a vital part of our IT support, handling both the first and second line of global IT support for the business. Responsibilities include: • Efficiently managing and resolving Tier 1 and 2 incidents • Troubleshooting various computer and network-related issues • Collaborating and escalating Tier 3 incidents when necessary • Recording all incidents using ITSM tools such as ServiceNow • Responding to customer inquiries through various channels including phone, Microsoft Teams, and email • Provisioning computer equipment and peripherals for employees, as well as maintaining and repairing existing IT equipment • Handling tasks related to Active Directory, Mail filters, Anti-Virus, RSA, Nexthink, and other operational tools • Installing, configuring, and upgrading end-user software and hardware • Providing training and guidance to users and teams on best practices • Supporting global IT initiatives • Performing administrative tasks such as asset management, status reporting, and project planning.

Director/Manager Financial Reporting 🌟 Step Into Leadership: External Reporting Manager Opportunity 🌟Are you ready to take the reins and lead external reporting and technical accounting efforts for a fast-growing oilfield services company? 🚀 This is your chance to bring your expertise to the table and drive compliance and financial clarity in an exciting, dynamic industry!💼 About the Role: You’ll oversee all aspects of External Reporting and Technical Accounting, ensuring accurate and timely filings while navigating complex financial challenges. You’ll play a key role in shaping financial transparency and compliance within a thriving organization in the energy sector. 🔥 What You’ll Be Responsible For 🔥📊 Own the Reports: ✅ Oversee the preparation and review of SEC filings (10-Qs, 10-Ks, and 8-Ks) to ensure compliance with regulations. ✅ Stay up-to-date on ever-changing reporting guidelines and disclosure requirements, keeping the organization ahead of the curve. 🔍 Be the Accounting Expert: ✅ Conduct advanced research on Technical Accounting topics, drafting impactful memos and guiding decision-making with actionable insights. ✅ Tackle complex accounting challenges using innovative solutions that align with industry best practices. 🤝 Drive Collaboration: ✅ Lead partnerships across departments—working closely with Accounting, FP& A, Leadership, and External Auditors to ensure top-tier compliance and audit readiness. ✅ Manage special projects that modernize processes and enhance reporting capabilities. 🌟 Why You’ll Love This Opportunity: 💥 Learn and lead within a high-growth industry that’s pushing boundaries in oilfield services. 💥 Play a pivotal role in driving transparency and fostering confidence among key stakeholders. 💥 Join an organization committed to innovation and excellence in finance. 🔔 Ready to Make Your Next Career Move? Don’t wait—this manager-level opportunity won’t last long. Apply now and start your journey toward financial leadership!#FinanceLeadership #TechnicalAccounting #ExternalReporting #OilfieldServices #CareerGoals🎯

Desktop Support Analyst We are searching for a proficient Desktop Support Analyst to join our team in Houston, Texas. In this role, you will be primarily focused on global root domain consolidation, providing meticulous white glove services to our VIP floor, and handling sensitive information with utmost discretion. This role offers a long term contract employment opportunity. Responsibilities: • Consolidate multiple domains into a singular, unified domain. • Follow established protocols and checklists to ensure accurate and efficient task completion. • Provide high-level desktop support services, resolving any issues swiftly and effectively. • Interact with end users, scheduling appointments to perform necessary tasks at their deskside. • Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to troubleshoot and fix common issues. • Escalate unresolved issues as necessary, following established procedures. • Handle sensitive information with confidentiality and discretion, in compliance with signed NDAs. • Work collaboratively with international teams to learn from their experiences and apply best practices.

Staff Accountant W📈💼 SEC Reporting Analyst 🚀 Be the Financial Powerhouse Behind a Healthcare Giant! 🏥Location: Nationwide Offices Across the U.S. | Work Style: Hybrid (3 Days In-Office, 2 Days Remote)If you’re a detail-obsessed accounting wizard who loves untangling technical accounting puzzles AND making a real-world impact, we have the perfect role for you! As an SEC Reporting Analyst at a top-tier publicly traded healthcare services company, you’ll elevate compliance, fuel financial transparency, and champion innovation in an industry that transforms lives.e✨ Your Key Responsibilities:📑 Master the Reports:<ul><li>Prepare and review accurate, on-time SEC filings – 10-Qs, 10-Ks, and 8-Ks – like a pro.</li><li>Stay ahead of the curve on reporting guidelines and disclosure requirements.</li></ul>📊 Sleuth the Numbers:<ul><li>Conduct top-notch Technical Accounting research and draft impactful memos that impress stakeholders.</li><li>Analyze complex accounting issues with ease and forward-thinking solutions.</li></ul>👥 Empower Partnerships:<ul><li>Partner with key teams (Accounting, FP& A, External Auditors, and Leadership) to ensure reporting compliance and audit readiness.</li><li>Collaborate on special projects, process revamps, and data-driven implementations.</li></ul>

Product Support Specialist We are looking for a Product Support Specialist to join our team in the Energy/Natural Resources industry based in Houston, Texas. This role involves providing technical and functional support to various production, operations, and EHS applications. You will also be responsible for new application implementations, business process analysis, and technology solution matching. Responsibilities: • Support and develop features in Energy/Production Balance software and Advanced Analytics software. • Implement, debug, maintain and upgrade AVEVA PI system including PI Interface, PI Archive, PI AF, PI Vision, PI Web API, PI OLEDB and PI Integrator for BA. • Design and implement AVEVA PI software solutions leveraging historian data. • Support PI data integration with other IT systems in ETRM, Commercial Operations, O& M, and EHS using PI SDK, AF SDK, PI Web API and PI OLE DB. • Interact with internal users to learn and document requirements that are then used to produce business requirements and architecture design documents. • Provide subject-matter-expertise related to AVEVA PI, data analytics, and time-series studies to other teams and internal users. • Manage projects and provide guidance during establishment of business requirements, white boarding sessions and workshops. • Continuously learn new technologies that could help provide the right solutions to customers. • Use a broad range of technical skills including SQL and Oracle Database Development, and programming and scripting using SQL, JavaScript, C#, PowerShell, JavaScript, HTML, CSS and XML. • Data reporting using tools such as SSRS, PI reporting tools, MS Power BI, Tableau and others.

PC Technician We are on the lookout for a skilled PC Technician to join our team in Houston, Texas. As a PC Technician, you will be tasked with troubleshooting and resolving computer-related issues, installing and configuring hardware and software, and maintaining an up-to-date knowledge of new technologies and software. This role offers a long term contract employment opportunity. Responsibilities: • Troubleshoot and resolve issues related to computer hardware and software • Install and configure Dell and IBM technologies, Linux and Mac computers • Maintain accurate records of computer hardware and software configurations • Conduct AB Testing to ensure optimal system performance • Utilize Active Directory to manage user accounts and access permissions • Provide support for Apple devices and backup technologies • Carry out cable installation tasks as required • Stay updated with new technologies and software in the industry • Ensure the efficient and reliable operation of all systems and applications.

PC Technician We are in search of a PC Technician to join our team based in Houston, Texas. In this role, you will tackle tasks related to computer hardware, utilizing Dell and IBM technologies, among others. This short-term contract employment opportunity offers a chance to work hands-on with Linux Technologies and Mac Computers, and will require skills in AB Testing and Active Directory. Responsibilities: • Handle computer hardware issues and ensure efficient operations • Utilize Dell and IBM technologies to troubleshoot and resolve technical issues • Implement Linux technologies for system enhancements and maintenance • Work with Mac computers for various operational tasks • Conduct AB Testing to ensure optimal system performance • Administer Active Directory for user account management and access control • Operate Apple Devices and perform necessary upgrades or repairs • Utilize Backup Technologies to safeguard critical data • Carry out Cable Installation for network setup and maintenance.

Plant Application Support Engineer We are offering an exciting opportunity for a Plant Application Support Engineer in Houston, Texas. This role involves managing enterprise applications and plant systems applications within the Oil & Gas industry. The selected candidate will work in a high-risk industrial environment, ensuring that our systems are aligned with industry standards and policies. Responsibilities: • Administer security settings and restrictions across all applications to maintain data integrity and confidentiality. • Provide technical support to users, addressing production issues to ensure systems remain operational. • Collaborate with software vendors to plan and execute upgrades, patches, and new modules. • Develop user guides and Standard Operating Procedures (SOPs) to aid training and change management activities. • Support periodic user access reviews and internal audits to maintain system security. • Work closely with business users to identify process optimization opportunities. • Address production issues and resolve incidents, service tickets, and general inquiries raised by users. • Support user acceptance testing to ensure solutions meet business requirements. • Support the integration of our applications with other internal and external applications. • Participate in application projects and change intakes, including requirement gathering, planning, and execution. • Liaise with vendors on application version enhancements and patches, ensuring compliance with our patching policies. • Provide technical insights and recommendations to ensure applications are scalable, maintainable, and aligned with our long-term goals. • Exhibit strong security practices with systems that handle sensitive data. • Create and maintain comprehensive documentation of application architectures, configurations, and processes.

IT Asset Manager We are looking for a highly skilled IT Asset Manager to oversee and manage our IT hardware and software assets. The ideal candidate will be responsible for tracking, managing, and ensuring proper documentation and lifecycle management of all IT assets across the organization. This role requires an individual who is detail-oriented, organized, and has a strong understanding of IT asset management processes.<ul><li>Manage the full lifecycle of IT assets, including procurement, deployment, tracking, and disposal.</li><li>Develop and maintain an accurate inventory of all IT hardware and software assets.</li><li>Ensure all assets are properly tagged, cataloged, and tracked in asset management systems.</li><li>Perform regular audits and reconciliation of IT asset inventories.</li><li>Work closely with other departments to plan and coordinate the procurement and distribution of IT assets.</li><li>Ensure compliance with licensing agreements and software usage policies.</li><li>Collaborate with the IT support team to manage warranty and maintenance contracts.</li><li>Report on asset utilization, depreciation, and financials related to IT assets.</li><li>Develop and implement asset management policies, procedures, and best practices.</li><li>Assist with the disposal of obsolete or end-of-life IT assets in an environmentally responsible manner.</li></ul>

IT Asset Manager We are seeking an experienced IT Asset Manager to oversee the implementation and administration of our IT Asset Management (ITAM) tool, Xensam, and our Configuration Management Database (CMDB) tool, Halo CMDB. This individual will play a key role in optimizing and maintaining the organization’s IT asset inventory and configuration records while ensuring that all tools are effectively utilized to support IT operations and strategic decision-making.

Network Manager We are seeking an experienced and dynamic Network Manager to oversee and lead a team of skilled Network Engineers and Network Architects in designing, implementing, and maintaining robust network infrastructure solutions. The ideal candidate will have extensive knowledge and hands-on experience working in Cisco environments, proficiency in F5 technologies for application delivery and network security, and proven expertise in managing SD-WAN rollouts to optimize wide-area network performance.Key Responsibilities<ul><li>Leadership and Team Supervision: Manage, mentor, and guide a team of Network Engineers and Architects to ensure high-quality work and adherence to project timelines.</li><li>Network Design and Implementation: Oversee end-to-end network design, development, and deployment, ensuring scalability, reliability, and security across the organization.</li><li>Cisco Environment Management: Lead the configuration, optimization, and maintenance of Cisco networking solutions including routers, switches, and firewalls.</li><li>SD-WAN Deployment: Drive successful rollout and management of SD-WAN solutions, enhancing WAN performance and cost efficiency.</li><li>F5 Technologies Expertise: Oversee F5 load balancer configurations, application delivery networks, and security implementations, ensuring high availability and optimized user experience.</li><li>Network Security: Ensure compliance with industry best practices, policies, and standards for network security, vulnerability management, and risk mitigation.</li><li>Performance Monitoring: Establish performance metrics, analyze trends, and implement proactive strategies to maintain top-notch network reliability and scalability.</li><li>Vendor Management: Coordinate and communicate effectively with hardware and software vendors to ensure that organizational requirements are met.</li><li>Documentation and Reporting: Maintain up-to-date documentation of network configurations, changes, and troubleshooting processes. Prepare regular reports detailing network performance and issues.</li></ul>

ERP Integration Manager We are offering an exciting opportunity for an ERP Integration Manager to join our team in Houston, Texas. The successful candidate will play a crucial role in driving operational efficiencies and revenue optimization through effective management of our digital solutions and integrations. Responsibilities: • Lead the execution and analysis of complex business problems, formulating optimal solutions based on an in-depth understanding of Upstream Oil & Gas processes and our application landscape.• Engage with business stakeholders at all levels to understand issues, provide recommendations, and build credibility, presenting findings and suggestions with confidence.• Design end-to-end solutions that meet business requirements, align with good architectural patterns, and are composable and supportable.• Assess use cases and recommend fit-for-purpose application platforms, integration technologies, and tools, conducting POCs and POVs as needed to assess technical feasibility and business impact/benefits.• Foster an experimental mindset to drive innovation, challenging the status quo and bringing out-of-the-box ideas to the table.• Understand, support, and ensure compliance with audit and control requirements, engaging effectively with auditors to explain observations and ensure zero deficiencies.• Oversee the management of day-to-day support, operational activities, and enhancements as part of Managed Services delivery.• Manage a diverse and geographically spread team of resources in a multi-vendor environment, fostering collaboration between IT, Fusion Teams, and business stakeholders.

Fleet Application Support We are inviting applications for the role of Fleet Application Support, based in Houston, Texas. The selected candidate will be responsible for assisting with the planning, development, implementation, and support of tanker operations applications and other applications as required. The role entails working in a dynamic environment and necessitates an individual with a strong understanding of application architecture best practices. Responsibilities • Actively participating in the management activities of application vendors. • Assisting in defining and gathering business needs in the area of information system solutions. • Creating detailed IT solutions/services designs, ensuring they meet quality and performance requirements, and adhere to architectural roadmaps. • Assisting with the development, building, configuring, customizing, integrating, and unit testing of solutions. • Testing, debugging, and documenting applications while validating that the solutions meet quality, performance, architectural, and functional requirements. • Assisting in the implementation of applications, including analyzing the current system environment, using technical tools and utilities, performing complex product customization, and developing implementation and verification procedures. • Performing all activities associated with the implementation and maintenance of applications, while developing and recommending technical strategies and solutions to management. • Managing configurations and ensuring other IT components needed to deliver IT services are identified, accounted for, reported, verified, and audited. • Building and maintaining strong partnerships with business and application owners and other IT managers, while working with business users to identify and prioritize application support needs, issues, and development projects. • Assisting the Manager on sourcing to ensure the best possible options are selected. • Ensuring compliance with the Company's policies and Code of Conduct and Business Ethics (CoBE).

Technology Doesn't Change the World, People Do.®

17 results for Help Desk Tier 2 in Houston, TX

Technology Doesn't Change the World, People Do.^®