We are offering a permanent employment opportunity in the Service industry, located in Houston, Texas, 77079, United States. We are seeking a Product Support Specialist who will be instrumental in implementing and managing ITAM and CMDB tools. In this role, you'll have the opportunity to work in a team-oriented environment, with the flexibility of on-site work for three days a week.
Responsibilities:
• Administer the ITAM and Halo CMDB tool after implementation
• Act as the primary point of contact for ITAM-related issues
• Collaborate closely with a dedicated ITAM team, addressing any arising issues
• Coordinate with the procurement team as needed
• Ensure ITIL processes and standards are adhered to
• Maintain computer hardware systems and manage software licensing
• Communicate effectively with team members and stakeholders to ensure seamless operations
• Utilize your ITIL - IT Infrastructure Library skills for efficient management of IT resources.
• Minimum of 3 years of experience in a product support role within the Service industry.
• Exceptional communication skills, both written and verbal, to effectively interact with customers and team members.
• Comprehensive knowledge of computer hardware to diagnose and resolve product issues.
• Proficient understanding of ITIL Processes to streamline support operations and enhance service delivery.
• Familiarity with the ITIL - IT Infrastructure Library for effective IT service management.
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