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17 results for Customer Experience Specialist in Indianapolis, IN

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Robert Half is seeking a Customer Service Representative to join a dynamic team in a fast-paced environment. In this role, you’ll play a critical part in ensuring positive customer experiences, responding to inquiries, resolving issues, and strengthening relationships with clients.

Key Responsibilities:

Customer Interaction: Provide outstanding service by responding to inbound inquiries, emails, and live chat from customers in a timely and courteous manner.
Issue Resolution: Address and resolve customer concerns or complaints, escalating complex issues to the appropriate department when necessary.
Product and Service Knowledge: Maintain up-to-date knowledge of products, services, and company policies to answer customer questions accurately.
Order Processing: Assist customers with placing orders, processing returns/exchanges, and tracking shipments.
Documentation: Maintain detailed records of customer interactions, issues, and resolutions in the company’s CRM system.
Collaboration: Work cross-functionally with other departments, such as sales, logistics, and technical support, to provide seamless service.
Upselling Opportunities: Identify opportunities to recommend additional products or services to customers while meeting their needs.
Customer Satisfaction: Continuously work to improve the customer experience by listening to feedback and suggesting enhancements to processes.

Requirements:

2+ years of experience in a customer service, call center, or client-facing role.
Strong verbal and written communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Familiarity with CRM or customer service software (e.g., Salesforce, Zendesk) is an asset.
Excellent problem-solving and decision-making skills.
Ability to multitask and remain composed in high-pressure environments.
A proactive, empathetic, and customer-focused mindset.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

17 results for Customer Experience Specialist in Indianapolis, IN

Customer Service Representative Robert Half is seeking a Customer Service Representative to join a dynamic team in a fast-paced environment. In this role, you’ll play a critical part in ensuring positive customer experiences, responding to inquiries, resolving issues, and strengthening relationships with clients. Key Responsibilities:<ul><li>Customer Interaction: Provide outstanding service by responding to inbound inquiries, emails, and live chat from customers in a timely and courteous manner.</li><li>Issue Resolution: Address and resolve customer concerns or complaints, escalating complex issues to the appropriate department when necessary.</li><li>Product and Service Knowledge: Maintain up-to-date knowledge of products, services, and company policies to answer customer questions accurately.</li><li>Order Processing: Assist customers with placing orders, processing returns/exchanges, and tracking shipments.</li><li>Documentation: Maintain detailed records of customer interactions, issues, and resolutions in the company’s CRM system.</li><li>Collaboration: Work cross-functionally with other departments, such as sales, logistics, and technical support, to provide seamless service.</li><li>Upselling Opportunities: Identify opportunities to recommend additional products or services to customers while meeting their needs.</li><li>Customer Satisfaction: Continuously work to improve the customer experience by listening to feedback and suggesting enhancements to processes.</li></ul>

Customer Service Representative We are offering a long term contract employment opportunity for a Customer Service Representative located in Indianapolis, Indiana. The role primarily involves processing a large number of orders from the sales and customer service teams, managing customer accounts, and ensuring a seamless customer experience. Responsibilities:• Efficiently handle a large volume of orders from the sales and customer service teams• Input contractual information into SalesForce CRM and maintain electronic document filing• Modify customer licenses for new accounts and manage renewals for existing accounts• Ensure the fulfillment of orders by providing customers with their registration links and guiding them on how to register• Collaborate closely with the Customer Service Representative team and sales team to keep abreast of any changes in orders• Utilize Microsoft Excel for various tasks related to customer service and order handling.

Customer Service Representative We are accepting applications for the role of a Customer Service Representative. This position offers a contract to permanent employment opportunity in the manufacturing sector. As a Customer Service Representative, your main responsibility will be to oversee customer accounts, handle their orders, and offer timely solutions to their inquiries. This role necessitates your presence on-site. Responsibilities: • Process customer orders accurately and efficiently• Oversee customer accounts and ensure order completion• Deliver excellent customer service via email correspondence and inbound telephone calls• Exhibit detail oriented phone etiquette and maintain a pleasant phone manner• Effectively use the warehouse management system• Ensure precise data entry and keep customer records updated• Use Microsoft Excel and Microsoft Word proficiently for various tasks• Understand and comply with manufacturing practices• Demonstrate excellent written communication skills while interacting with customers.

Customer Service Representative We are in search of a Customer Service Representative to join our team in the corporate payments industry based in Indianapolis, Indiana. The role offers a contract to permanent employment opportunity where you will be instrumental in handling customer interactions, maintaining meticulous customer records, and facilitating customer payments. This position is 10am-7pm Monday-Friday. Responsibilities:• Address customer concerns and queries through phone, email, and chat, ensuring a high-quality service.• Efficiently use customer service systems and tools, with CRM application being the primary tool, to service customers in a timely manner.• Support customers in making payments over the phone or guide them towards other payment options.• Encourage customers to utilize self-service tools such as IVR and Web.• Clearly and succinctly explain product options and associated charges to customers.• Keep customers informed about promotions and new or upgraded products.• Provide customers with quotes and promote the benefits of prepay options.• Open and manage trouble tickets for specific customer issues.• Maintain and improve call center metrics and quality scores.• Undertake other duties and responsibilities as required or assigned.

Customer Service Representative We are offering a contract to hire employment opportunity for a meticulous Spanish Bilingual Call Center Specialist, located in Indianapolis, Indiana. You will be an essential part of our clients' team, responsible for providing top-tier customer service, handling customer applications, maintaining records, and resolving inquiries. This position is REMOTE, 10am-7pm Monday-Friday or 1pm-10pm Monday- FridayResponsibilities:• Deliver high-quality customer service via various channels such as phone, email, and chat• Open, manage, and resolve customer trouble tickets efficiently• Clearly and concisely explain product options and related charges to customers• Efficiently navigate through customer service systems and tools, primarily CRM applications• Uphold call center metrics and quality scores• Inform customers about promotions, new products, or upgrades• Provide customers with rate quotations• Conduct research, data entry, and email correspondence tasks as necessary.

Customer Service Representative We are looking to incorporate a Customer Service Representative within our team in the transport industry, located in INDIANAPOLIS, Indiana. This role offers a long term contract employment opportunity and involves processing customer applications, maintaining accurate customer records, and addressing customer inquiries. Responsibilities: • Manage and resolve customer inquiries effectively • Process customer applications with precision and efficiency • Ensure the maintenance of accurate customer credit records • Monitor the status of customer accounts and take necessary actions • Utilize 'Customer Service' and 'Data Entry' skills to enhance customer experience and streamline processes

Accounts Receivable Specialist Job Posting: Accounts Receivable SpecialistLocation: North Indianapolis (Hybrid Work Schedule) Are you an Accounts Receivable Specialist seeking an opportunity to grow your career with a dynamic client in the service industry? Our client, located just north of downtown Indianapolis, offers a contract-to-hire, full-time position with a balanced hybrid schedule: in-office Tuesdays, Wednesdays, and Thursdays, and remote work available Mondays and Fridays after a training period of approximately 3 months. About the Role:As an Accounts Receivable Specialist, you’ll play a critical role in supporting multiple markets in payment processing, account reconciliation, credit adjustments, and providing exceptional customer service to clients and sales teams. Key Responsibilities:<ul><li>Payment Processing: Post daily lockbox, credit card, and ACH payments, ensuring amounts received align with amounts posted for respective payment forms.</li><li>Discrepancy Resolution: Collaborate with the sales team to resolve payment discrepancies, secure approvals for credit adjustments, and process adjustments in a timely manner.</li><li>Account Reconciliation: Conduct regular aging reviews, apply prepayments to open invoices, and ensure proper matching of payments.</li><li>Customer Collaboration: Serve as the AR point of contact in monthly collection meetings, follow up on action items, and provide excellent customer support to internal teams and external clients.</li><li>Month-End Duties: Manage calendar month-end billings; reconcile accounts receivable accounts.</li><li>Billing: Handle billing processes, including collecting scripts, invoice matching.</li><li>Payment Reconciliations: Research prior balance issues, prepare detailed reconciliations, and ensure proper application of unapplied payments for various accounts.</li></ul>Why This Opportunity?<ul><li>Flexible hybrid schedule after training (in-office: Tuesday-Thursday; remote: Monday & Friday).</li><li>Collaborative team environment and supportive client culture.</li><li>Opportunity to build a strong foundation for long-term growth in the service industry.</li></ul>

Collections Specialist We are offering a permanent employment opportunity for a Collections Specialist in the Security industry, based in FISHERS, Indiana. In this role, you will be tasked with maintaining and updating customer payment records, resolving account discrepancies, and handling collections in accordance with established procedures. Responsibilities: • Efficiently process transactions and record customer payments including cash, checks, and credit cards • Maintain and update receivable records by summing up unpaid invoices • Verify the validity of account discrepancies by gathering and scrutinizing relevant information • Address valid or authorized deductions by making necessary adjusting entries • Handle unauthorized or invalid deductions by adhering to the procedures for pending deductions • Manage collections by reviewing customer payment plans, past payment history, and credit lines in coordination with the billing department • Safeguard the organization's value by ensuring the confidentiality of information • Pursue self-improvement opportunities to enhance job knowledge • Contribute to the accounting and organization mission by delivering necessary results • Utilize SAP and other relevant tools in performing tasks related to collections and credit collections.

Inventory Clerk Robert Half is looking for a Hospital Logistics Specialist to join our client located downtown, Indianapolis. In this role, you will be responsible for facilitating requisitions, inventory management, receiving, and projects. You will ensure that orders are filled timely and accurately, and that products are inspected for damage, expiration, and proper packaging. You will also perform cycle counts and physical inventories and coordinate the availability and delivery of products. In addition, you will provide excellent customer service and ensure that aisle/storeroom maintenance and cleanliness is constantly maintained. This position may require on-call rotation and weekend coverage. Hours: Monday - Friday, 10pm - 6:30am + rotating weekends Responsibilities: <ul><li>Facilitate requisitions, inventory management, receiving, and projects</li><li>Ensure orders are filled timely and accurately</li><li>Verify product by description, item number, and quantity</li><li>Inspect products for damage, expiration, and proper packaging</li><li>Perform cycle counts and physical inventories</li><li>Coordinate the availability and delivery of products, to include equipment, mail and/or linen</li><li>Provide excellent customer service</li><li>Ensure aisle/storeroom maintenance and cleanliness is constantly maintained</li><li>May be required to work on-call and weekends</li></ul>

Front Desk Coordinator We are offering a contract to permanent employment opportunity for a Front Desk Coordinator in the Healthcare industry, located on the far Northwest side of Indianapolis, Indiana. As a Front Desk Coordinator, you will be responsible for handling various administrative and customer service tasks. Responsibilities:• Manage incoming phone calls and handle correspondence• Welcome and register visitors upon arrival• Coordinate scheduling and manage billing procedures• Oversee data entry tasks and maintain an organized filing system• Keep track of office supplies and replenish as necessary• Conduct other clerical duties as required• Utilize Microsoft Word, Excel, Outlook, and Google Suite for various tasks• Provide concierge services when necessary• Utilize interpersonal skills to provide excellent customer service.

Member Services Rep We are seeking a diligent Member Services Representative to join our team in the Insurance industry, based in Carmel, Indiana. The role involves managing inbound calls and processing customer claims, while ensuring high accuracy in data entry. This is a contract to permanent employment opportunity that will require you to adapt to a fast-paced environment and manage interruptions efficiently. Position is ON-SITE Monday-Friday 8:00am-4:00pm. Responsibilities: • Manage incoming customer calls and inquiries efficiently• Process customer claims, aiming for high accuracy and speed• Maintain and update customer records regularly• Use Microsoft Excel and Microsoft Word to manage and organize data• Develop and maintain basic office skills including copying, email, and filing• Adapt to interruptions and maintain productivity and efficiency• Prioritize speed and accuracy in data entry, aiming for Alpha 6,000 - 8,000 kph• Monitor customer accounts and take appropriate action when necessary• Provide excellent customer service in all interaction

Accounts Receivable Specialist We are offering a permanent employment opportunity for an Accounts Receivable Specialist in the manufacturing industry, located in Crawfordsville, Indiana. This role involves maintaining precise records of customer transactions and responding to customer inquiries. It requires the ability to manage customer accounts and take necessary actions. Responsibilities: • Accurately reconcile lockbox payments to bank statements • Efficiently post customer payments to their respective accounts • Actively manage customer credit holds and secure approvals when necessary • Review and follow up on old customer invoices • Process business to business collections • Maintain accurate aging reports • Handle cash applications • Utilize JD Edwards EnterpriseOne and Microsoft Excel for various tasks • Process accounts receivable • Oversee receivables processing.

Billing Specialist We are offering an exciting opportunity for a Billing Specialist in Indianapolis, Indiana. As a Billing Specialist, your primary role will be to manage and execute full-cycle billing functions and collaborate with various team members for efficient operations. You will also be expected to analyze financial data, ensure adherence to client billing requirements, and contribute to process improvements. Responsibilities: • Accurately execute full-cycle billing functions, including client bills, client statements, and audit letters. • Collaborate effectively with the Finance Director, Billing Manager, and attorneys to ensure adherence to client billing requirements in monthly invoices. • Actively participate in discussions related to client budgets and client rates. • Analyze and address deductions to bills in collaboration with attorneys. • Proactively contribute to improving the billing process to minimize future deductions. • Monitor and update information for new clients and matters regarding billing guidelines, invoice formats/settings, discount, and rate arrangements. • Assist the Billing Manager with mid-month and month-end proforma runs. • Maintain professionalism and responsiveness to provide best-in-class service to attorneys, staff, vendors, and clients. • Understand and efficiently use the Firm’s electronic billing system to process ebilling invoices. • Identify performance trends and issues in relation to practice group profitability and client fee agreements. • Generate reports, analyze data, and prepare spreadsheets. • Analyze financial data to propose effective billing solutions. • Understand discounting, rates, pricing, and volume discounts. • Support team members and proactively assist others to meet deadlines. • Process electronic invoicing of clients using client-determined external websites. • Understand and utilize billing software to maintain information. • Highlight aging WIP to Management and analyze for handling mainly during year-end close.

Receptionist We are offering a short-term contract employment opportunity for a Receptionist in Westfield, Indiana. Receptionist will be the first point of contact for the organization and will play a crucial role in ensuring smooth operations. Responsibilities: • Serve as the first point of contact for all incoming calls and direct them to the appropriate department or personnel • Welcome visitors by greeting them professionally and courteously, in person or on the telephone • Ensure efficient communication by accurately taking and delivering messages • Keep a safe and clean reception area by complying with procedures, rules, and regulations • Contribute to team effort by accomplishing related results as needed • Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs • Support organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments • Handle multiple lines, transferring calls as necessary • Maintain customer trust by keeping client interactions confidential • Utilize excellent customer service skills and exceed customers' expectations • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)

Receptionist We are offering a contract employment opportunity for a Receptionist in Indianapolis, Indiana. This role focuses on providing administrative and clerical services to ensure the smooth and efficient functioning of our workplace. As a Receptionist, you will be at the forefront of our office operations, handling tasks ranging from phone coverage to office maintenance. Responsibilities: • Screen and route calls, ensuring efficient phone coverage.• Welcome visitors and guests, providing a positive first impression of our organization.• Manage the conference room calendar and office seating charts.• Keep the reception desk, closet, and hallways tidy and well-stocked.• Receive, sort, and distribute USPS Mail/FedEx/UPS/Courier deliveries.• Coordinate ground transportation for guests, when necessary.• Undertake ad hoc research and clerical projects, including word processing/data entry.• Assist in ordering and maintaining supplies for the office.• Use Microsoft Office Suite Skills, including Excel, for various tasks.• Utilize interpersonal skills to interact with and assist all levels of employees and visitors.• Manage customer service and email correspondence.• Organize files and schedule appointments efficiently.

Front Desk Coordinator We are offering a short term contract employment opportunity for a Front Desk Coordinator in the non-profit sector, located in Anderson, Indiana. The individual will play a crucial role in ensuring smooth operations within our organization by handling a variety of administrative and customer service tasks. Responsibilities: • Oversee the efficient processing and routing of all mail and deliveries from UPS, FedEx, DHL, and USPS. • Manage incoming calls, ensuring they are forwarded to the appropriate personnel. • Greet and direct on-site visitors according to their business needs while monitoring their access within the premises. • Maintain an updated telephone directory for front desk reference. • Accurately record and distribute minutes of meetings and keep track of member rosters with their respective term end dates. • Coordinate logistics for meetings, including communications and reimbursements. • Manage the preparations for the General Assembly meeting, including reports, ballots, voting procedures, and verification of member eligibility. • Retrieve voicemail messages and forward them to the relevant personnel. • Provide callers with required information about the organization upon request. • Execute other assigned duties as required.

Receptionist We are offering a short term contract employment opportunity for a Receptionist in an established CA Firm based in INDIANAPOLIS, Indiana. This key role involves a variety of tasks related to organization and communication, requiring strong attention to detail, excellent interpersonal skills, and a service-oriented approach. Responsibilities: • Operate switchboards and manage phone lines, ensuring efficient communication within the office.• Handle the filing system, ensuring all documents are correctly and securely stored.• Process and manage data entry tasks swiftly and accurately.• Conduct scanning tasks, digitizing necessary paperwork for easy access and organization.• Maintain accurate record-keeping and data entry for numeric data.• Respond to customer inquiries, providing high-quality, detail-oriented, and timely service.• Monitor customer accounts and perform necessary actions as needed.

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17 results for Customer Experience Specialist in Indianapolis, IN

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