2 results for Desktop Support Analyst in Indianapolis, IN

Help Desk Analyst We are seeking a skilled Help Desk Analyst to join our team in Carmel, Indiana. The role involves collaborating with our Tech Assistance Center, managing Level 1 ticketing, and addressing end user needs. The position offers a contract to permanent employment opportunity, with a focus on providing tier 1 troubleshooting and maintaining client-facing professionalism. Responsibilities: • Manage Level 1 ticketing and respond to end user needs efficiently • Collaborate with the Tech Assistance Center to resolve technical issues • Troubleshoot issues related to virtual machines, networking, and storage in a VMware environment • Set up and troubleshoot printers and other hardware components • Uphold professionalism when interacting with clients and handling their issues • Utilize Active Directory and O365 for various tasks • Work with a variety of Windows versions, including 10 and 11, to support user needs • Provide Tier 1 desktop problem solving and resolution • Leverage knowledge of Android Development, Cisco Technologies, Citrix Technologies, and Configuration Management • Manage and deploy EO/IR systems, Apple Devices, and Computer Hardware effectively

Software Implementation Analyst We are offering an exciting opportunity in the industry for a Software Implementation Analyst located in INDIANAPOLIS, Indiana. In this role, you will be expected to configure and test solutions, manage solution delivery projects, and assist clients in deriving value from their purchased products. Responsibilities: • Configure and test solutions to ensure they meet client requirements • Act as a project manager for solution delivery, overseeing the project from inception to completion • Assist clients in deriving maximum value from their purchased products by offering training and guidance on new and existing features • Identify opportunities for account growth and upsell services by showcasing the value we provide • Engage in comprehensive account management activities, ensuring the ongoing satisfaction and success of clients • Communicate solutions to clients clearly through various communication channels • Collaborate with product and engineering teams to troubleshoot and resolve implementation issues • Continuously expand product knowledge and stay updated on emerging technologies • Develop project scopes by gathering technical requirements and understanding timelines and deliverables • Serve as the main point of contact for clients during the implementation phase and drive the project to successful completion.