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4 results for Customer Experience Specialist in Memphis, TN

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We are offering a long-term contract employment opportunity for a Benefits Specialist in MEMPHIS, Tennessee. This role is centered around the administration and interpretation of benefits laws, ensuring compliance, handling LOA and FMLA, and providing customer service to employees.

Responsibilities:

• Interpret and apply knowledge of various benefits laws including FMLA, Paid Sick Leave Laws, ERISA, HIPAA, COBRA and ADA.

• Handle the approval and denial process for state assigned leave of absence requests and return to work forms, ensuring FMLA eligibility.

• Maintain compliance with all relevant benefit laws, policies, and procedures.

• Act as the primary point of escalation for customer service issues and resolution.

• Respond to legal requests for file documentation associated with compliance complaints or potential lawsuits.

• Carry out auditing tasks as required for the role.

• Conduct benefits functions and claim administration tasks.

• Undertake Cobra administration tasks as necessary.

• Demonstrate excellent communication skills in all aspects of the role.

• Possess expertise in ADP - Financial Services and ADP Workforce Now
• Proficient in the use of Ceridian software
• Familiarity with Cisco Webex Meetings
• Demonstrable experience with CRM systems
• Strong auditing skills
• In-depth understanding of benefit functions
• Proven experience in claim administration
• Knowledge of Cobra administration processes
• Exceptional communication skills

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

4 results for Customer Experience Specialist in Memphis, TN

Benefits Specialist We are offering a long-term contract employment opportunity for a Benefits Specialist in MEMPHIS, Tennessee. This role is centered around the administration and interpretation of benefits laws, ensuring compliance, handling LOA and FMLA, and providing customer service to employees. Responsibilities: • Interpret and apply knowledge of various benefits laws including FMLA, Paid Sick Leave Laws, ERISA, HIPAA, COBRA and ADA.• Handle the approval and denial process for state assigned leave of absence requests and return to work forms, ensuring FMLA eligibility.• Maintain compliance with all relevant benefit laws, policies, and procedures.• Act as the primary point of escalation for customer service issues and resolution.• Respond to legal requests for file documentation associated with compliance complaints or potential lawsuits.• Carry out auditing tasks as required for the role.• Conduct benefits functions and claim administration tasks.• Undertake Cobra administration tasks as necessary.• Demonstrate excellent communication skills in all aspects of the role.

Accounts Receivable The Accounts Receivable Specialist is responsible for ensuring timely and accurate processing of customer payments, maintaining organized records, and effectively managing outstanding balances. This role involves generating and distributing invoices, reconciling payments, resolving customer inquiries, and proactively pursuing collections on overdue accounts. The ideal candidate will possess strong attention to detail, excellent communication skills, and a solid understanding of accounting principles, contributing to the financial health and efficiency of the organization.

Bilingual Receptionist We are offering a long term contract employment opportunity for a Receptionist in MEMPHIS, Tennessee. The Receptionist will be the first point of contact for our customers, guiding them to their desired location within the building. They will also manage incoming phone calls and ensure a smooth and efficient communication process. Responsibilities: • Speaking in both Spanish and English with visitors.• Welcome visitors by greeting them, in person or on the telephone• Direct visitors by maintaining employee and department directories• Answer, screen, and forward any incoming phone calls while providing basic information when needed• Operate a multi-line telephone system to direct calls efficiently • Keep reception area tidy and presentable with all necessary materials• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing• Maintain security by following procedures and controlling access via the reception desk• Ensure reception area is run efficiently and effectively at all times• Handle any customer inquiries and resolve them promptly and professionally.

Inventory Accountant We are offering an exciting opportunity for an Inventory Accountant to join our team in Memphis, Tennessee. The role involves handling a variety of core accounting responsibilities, with a particular focus on inventory valuation and plant expenses. The successful candidate will be expected to utilize their in-depth knowledge of accounting principles to manage and maintain the accuracy and efficiency of accounting processes within the department. Responsibilities:• Analyzing balance sheets, assets, and expense accounts to provide detailed explanations for variances.• Utilizing ERP and expert systems to obtain necessary information for research and reconciliation processes.• Running daily, weekly, and monthly reports to ensure timely resolution of reconciling items.• Developing and maintaining updated Standard Operating Procedures (SOPs) to support departmental tasks and processes.• Assisting with internal and external audits by preparing client schedules and worksheets as needed.• Demonstrating proficiency in inventory, manufacturing, and accrual accounting procedures.• Developing driver-based budgets for plant operations.• Collaborating closely with onsite teams and participating in onsite meetings to drive departmental objectives.• Demonstrating proficiency in the use of Excel, Access, and other office tools.• Managing and maintaining accountability for the timeliness and efficiency of month-end activities, variance analysis, key inputs, and balance sheet reconciliations.

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4 results for Customer Experience Specialist in Memphis, TN

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