;

20 results for Customer Experience Specialist in Miami, FL

Relevance

Date Posted

Create a Job Alert

Email me about new Customer Experience Specialist jobs in Miami, FL

Are you sure you want to pass on this job?

Robert Half has a fantastic opportunity for a personable, detail-oriented Customer Service Specialist! If you’re passionate about helping people and want to be part of a team that truly makes an impact, this role could be the perfect fit.

What You'll Do Every Day:

Handle inbound and outbound calls with professionalism and a customer-first approach
Respond to inquiries regarding services, orders, scheduling, or billing
Accurately document customer interactions and follow up as needed
Assist with processing orders, resolving issues, and offering solutions
Communicate clearly with clients and internal departments to ensure seamless service
Perform other administrative support tasks as needed

Bilingual in Spanish and English (required)

Excellent verbal and written communication skills across all levels of the organization

Comfortable navigating multiple systems, databases, and applications

Positive, achievement-oriented mindset with a high level of professionalism

Strong customer service and administrative skills

Previous experience in a call center or customer-facing role is a plus

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

20 results for Customer Experience Specialist in Miami, FL

Customer Service Robert Half has a fantastic opportunity for a personable, detail-oriented Customer Service Specialist! If you’re passionate about helping people and want to be part of a team that truly makes an impact, this role could be the perfect fit. What You'll Do Every Day:<ul><li>Handle inbound and outbound calls with professionalism and a customer-first approach</li><li>Respond to inquiries regarding services, orders, scheduling, or billing</li><li>Accurately document customer interactions and follow up as needed</li><li>Assist with processing orders, resolving issues, and offering solutions</li><li>Communicate clearly with clients and internal departments to ensure seamless service</li><li>Perform other administrative support tasks as needed</li></ul>

Customer Success Specialist We are offering a long term contract employment opportunity as an owner relations coordinator based in Miami, Florida to work with a high end hotel. As part of our team, you will be in charge of fostering and maintaining robust relationships with our customers and owners. You will also be tasked with the management and inspection of our units and facilities, as well as keeping clear and accurate records of all prospects and owners. Responsibilities • Establish and nurture strong, enduring relationships with customers and owners.• Maintain comprehensive knowledge of our hotel products, operations, and amenities.• Regularly inspect our units and facilities alongside potential unit owners or their representatives.• Gain a thorough understanding of Rental Management Agreements (RMA) and effectively communicate their value through proposals and presentations.• Maintain accurate and up-to-date records of all prospects for precise follow-ups.• Keep clear and updated records of all new and existing owners for scheduled communications.• Coordinate closely with operations & reservations/revenue management teams to plan for the arrival, execution & ultimate service delivery of new RMAs.• Display flexibility and the ability to manage multiple functions simultaneously and adapt quickly if needed.• Initiate and follow up on leads.• Assist in the timely preparation of required reports.• Network through active participation in detail oriented associations activities and events.• Meet and greet onsite contacts.• Entertain new owners, representatives, or existing owners.• Assist as needed with events and activations.

Product Support Specialist Robert Half is assisting our client in hiring for a Technical Customer Support Specialist for a long-term contract-to-hire position onsite in Coral Springs, FL. In this role, you will be responsible for answering incoming calls, processing various authorizations, and providing high-level customer support. Your expertise in managing multiple tasks, maintaining detail orientation, and excellent communication skills will be integral to your success. If you or someone that you know is interested, apply today! Responsibilities: • Answering all incoming calls and providing Level 1 customer support via email and/or phone.• Efficiently and accurately processing return material authorizations (RMAs), repair authorizations (RAs), and other related tasks.• Ensuring orders placed via email, Purchase Order, or the Ecommerce site are entered into our internal system in a timely manner.• Communicating proactively with customers, providing updates and notifications of orders, delays, or additional information needed for a purchase.• Keeping the internal database updated with accurate client information.• Handling return requests, call tags, and shipment changes for outbound orders effectively.• Escalating complaints or issues to the appropriate team member immediately when not equipped to resolve them.• Selling products off a rate card provided and approved by Leadership.• Developing an understanding of the industry to provide high-level support to customers.• Maintaining a polite, helpful, and detail-oriented demeanor at all times.

Customer Service Representative Robert Half is partnering with a leading company in Miami, dedicated to providing exceptional services to its clients. Our client is looking for a passionate and professional Customer Service Representative to join their team. This is an exciting opportunity for individuals who are bilingual (English/Spanish), enjoy problem-solving, and thrive in a fast-paced environment. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and live chat in both English and Spanish.</li><li>Assist customers with product or service-related questions, providing clear and accurate information.</li><li>Resolve customer issues efficiently and professionally, ensuring customer satisfaction.</li><li>Manage customer accounts, process orders, and handle returns or exchanges as needed.</li><li>Document customer interactions and maintain accurate records of issues and resolutions.</li><li>Collaborate with team members to resolve complex or escalated issues.</li><li>Provide product recommendations and upsell services when appropriate.</li><li>Ensure compliance with company policies and procedures in all interactions.</li><li>Follow up with customers to ensure their issues have been addressed and they are satisfied with the solution.</li></ul>

Bilingual Overnight Customer Service Representative Robert Half is currently working with a mission-driven non-profit organization that is looking for a Bilingual (Spanish) Customer Service Representative to support their team during overnight hours. This is a great opportunity for someone who enjoys helping others and thrives in a calm, supportive environment. Key Responsibilities:<ul><li>Answer and manage incoming calls, providing assistance, information, or routing as needed</li><li>Greet and assist individuals arriving at the facility overnight</li><li>Maintain detailed and accurate logs of calls, visitor interactions, and incidents</li><li>Monitor facility access and ensure a safe and welcoming space</li><li>Support intake processes and handle emergency inquiries with professionalism and care</li><li>Perform basic administrative tasks such as data entry and record-keeping</li></ul>

IT Support Specialist We are seeking a skilled and customer-focused Service Desk Technician to join our IT support team. The ideal candidate will have experience in remote troubleshooting, Windows 11, Azure AD, and Entra. The Service Desk Technician will be responsible for providing technical assistance and support to end-users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction. Key Responsibilities:<ul><li>Provide remote troubleshooting and technical support to end-users for hardware, software, and network issues.</li><li>Assist users with Windows 11 installation, configuration, and maintenance.</li><li>Manage and support user accounts and access through Azure Active Directory (Azure AD).</li><li>Utilize Entra for identity and access management tasks.</li><li>Respond to service desk tickets, emails, and calls promptly and professionally.</li><li>Document issues, resolutions, and maintain accurate records of support activities.</li><li>Collaborate with other IT team members to resolve complex issues and improve service delivery.</li><li>Educate end-users on best practices for utilizing IT resources and tools.</li><li>Maintain up-to-date knowledge of emerging technologies and best practices in IT support.</li></ul>

Customer Service We are offering a permanent employment opportunity in the non-profit industry, located in Boca Raton, Florida. We are seeking a Customer Service Coordinator who can effectively handle various responsibilities. Responsibilities: • Contacting and educating donors on the donation process via telephone or email when further testing is required after initial recruitment. • Scheduling donors for blood sample collections, coordinating testing kit distribution, and tracking deliveries. • Promptly following up with donors, drawing laboratories, phlebotomists, donor contacts, registries, and transplant centers. • Troubleshooting unexpected complications associated with planning procurement and delivery of samples. • Managing Marrow Donor Program supply inventory and ordering medical and other necessary supplies. • Developing and maintaining relationships with phlebotomy services and laboratories. • Monitoring the donor services fax mailbox, distributing correspondence and medical reports as needed. • Documenting all procedures and workflows, recommending process improvements where necessary. • Performing other departmental duties, including but not limited to donor database maintenance, recruitment initiatives, and web-based research as assigned. • Utilizing Excel and Calendar Management tools to streamline and manage tasks.

Order Entry Specialist Job Summary: We are seeking a detail-oriented and highly organized Order Entry Specialist to join our dynamic team. In this role, you will be responsible for accurately entering customer orders into the system, ensuring that all data is correct and processed in a timely manner. You will work closely with various teams, including sales, inventory, and shipping, to ensure smooth and efficient order fulfillment. This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment. Key Responsibilities:<ul><li>Accurately enter customer orders into the company’s order management system.</li><li>Verify order details such as product availability, pricing, and shipping information.</li><li>Coordinate with the sales team to resolve any order discrepancies or issues.</li><li>Ensure proper documentation of orders for future reference and follow-up.</li><li>Process and manage returns, exchanges, and cancellations in accordance with company policies.</li><li>Monitor the status of orders and provide updates to customers or internal teams as needed.</li><li>Assist with inventory tracking to ensure stock levels are accurate.</li><li>Collaborate with shipping and logistics teams to ensure timely delivery of orders.</li><li>Handle customer inquiries related to order status, tracking, and product availability.</li><li>Maintain a high level of accuracy and attention to detail while processing orders.</li><li>Support other administrative tasks and special projects as needed.</li></ul>

Over Night Call Center Rep. - Bilingual -English and Spanish Location: 33181 / North Miami - MUST BE ABLE TO WORK ONSITE – THIS IS NOT REMOTEPay: Up to $21 temp / Up to $23.50 perm Different days - schedules include: PT: Sunday, Monday, Thursday 5:30pm-1:30amPT: Saturday, Tuesday, Friday 5:30pm-1:30amSunday – Thursday 5:00pm – 1:30amThursday – Monday 9:00pm – 5:30am Large company looking for Call center representatives Duties:<ul><li>Must be bilingual – English and Spanish </li><li>Must be able to work overnight</li><li>Strong communication skills</li><li>Customer Service experience a plus</li><li>Ability to remain calm and empathetic to callers</li><li>Must be able to interview and start working immediately </li></ul>Please send your resume to: Jacqueline.Mejia@RobertHalf and call Jacqueline @ 786-698-7072

COLLECTIONS AGENT/A/R Job Description:We are seeking an Accounts Receivable / Collections Clerk to manage incoming payments and follow up on past-due accounts. The ideal candidate will be organized, detail-oriented, and comfortable communicating with clients to resolve billing issues and ensure timely collections. Responsibilities:<ul><li>Process customer payments and apply them to accounts</li><li>Monitor aging reports and follow up on overdue invoices</li><li>Contact clients via phone or email to collect outstanding balances</li><li>Resolve billing discrepancies and update account information</li><li>Prepare and maintain accurate records of collections activities</li><li>Support the finance team with reporting and month-end tasks</li></ul>

Receptionist We are seeking a Receptionist to join our team in the Printing/Publishing industry, based in Pompano Beach, Florida. This role offers a contract to permanent employment opportunity, where you will be the first point of contact for our company. Your duties will include offering administrative support across the organization, welcoming guests and greeting people who visit the office. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. Responsibilities: • Greet and welcome guests as soon as they arrive at the office • Redirect phone calls to the appropriate department or person • Distribute incoming mail • Maintain office security by following safety procedures and controlling access via the reception desk • Organize and maintain files for efficient retrieval and management • Schedule appointments and update calendar • Use Microsoft Office Suite (Word, Excel, Outlook) effectively for daily tasks • Provide excellent customer service • Manage multi-line phone system and promptly relay messages to the concerned personnel • Perform data entry tasks and manage email correspondence efficiently

Accounts Receivable Specialist We are seeking an Accounts Receivable Specialist to join our team in Fort Lauderdale, Florida. The role involves meticulous processing of customer credit applications, maintaining precise customer records, and resolving customer queries. As an Accounts Receivable Specialist, you will also be tasked with monitoring customer accounts and taking necessary actions. This role offers a long-term contract employment opportunity. Responsibilities:• Accurate and efficient processing of customer credit applications• Maintenance and updating of customer credit records• Prompt resolution of customer inquiries• Monitoring customer accounts and initiating appropriate actions when necessary• Issuing and recording invoices• Account reconciliations• Providing back-office support such as scanning and filing• Utilizing accounting software systems for efficient work processes• Handling cash activities with the utmost diligence and accuracy• Leveraging CRM and ERP systems for streamlined operations• Utilizing skills in ADP Financial Services, Epic Software, NetSuite, Sage 300, and SAP Business One• Performing various accounting and billing functions as per the requirements.

AP/AR Specialist We are offering an exciting opportunity in the Medley area for an AP/AR Specialist - Accountant. The role is in the Freight Forwarding industry, but we welcome applicants from any related industry. Duties involve handling accounting functions, maintaining customer records, and resolving inquiries. Location: Medley, 33178Schedule; standard business hours; M-F Salary: $65-$70,000/stretch to $75,000Benefits: Majority paid Medical for employee; generous vacation, 10 paid holidays, 401k, other insurance and other perks ! Company Overview: Stable organization in the South Florida area including logistics and freight forwarding services, adding to their team. Offers long term careers with generous benefits. The ideal candidate has at least 5 years of experience as an AP and AR specialist in accounting and within the logistics and freight forwarding services industry. Proficiency in English and Spanish is needed. Keys to this role:<ul><li>5 years of experience within Accounts Payable (AP) and Accounts Receivable (AR)</li><li>Bilingual in English and Spanish</li><li>Strong Attention to detail</li><li>Freight Forwarding Industry is preferred but any related industry is a plus</li><li>Industry Software from logistics and freight services is highly needed; Magaya and some Cargowize are a plus</li></ul>Responsibilities: Manage accounts receivable (AR) and accounts payable (AP)<ul><li>Generate customer statements; Review A/R Aging report; provide follow up to advise clients on past due and assist with discrepancies, investigate any adjustments or credits, and communicate with internal departments to resolve client issues with a strong focus on maintaining strong business relations; communicate with agents on unidentified payments, apply Cash Applications; Process credit card payments; Enter all incoming customer payments; release shipments; paycargo; perform account reconciliation, run weekly and monthly reports detailing funds on hold, profit and loss; verify and enter new customers. </li><li>Send statements, process AP invoices, verify, reach vendors with any disputes; post upon approval; record payments; print/send out, complete payment requests for carriers and agents, verify misc. forms and payments with operations and provide postings update report; prepare ACH, & wire payments and carriers & vendors; perform reconciliations, weekly misc. reports; PayCargo Payments and re-occurring bills; manage credit applications; enter vendors, Carriers, Agents in Magaya/Cargo Wise; Prepare 1099s; perform audit.</li><li>Other tasks/skills: use of Magaya and Cargowize software; Freight Forwarding Industry is preferred but any related industry is a plus; Bilingual in English and Spanish</li></ul>

Receptionist Robert Half is partnering with a well-regarded company based in Miami, offering a dynamic and welcoming office environment. Our client is seeking a motivated and professional Receptionist to join their team. This is a great opportunity for someone looking to work in a fast-paced office setting and interact with a diverse client base. Bilingual (English/Spanish) candidates are strongly encouraged to apply. Position Overview: As a Receptionist, you will be the first point of contact for visitors and clients, representing the company’s brand with a professional and friendly demeanor. You will be responsible for answering calls, managing appointments, and ensuring the front office operates smoothly. The ideal candidate is organized, reliable, and has excellent communication skills in both English and Spanish. Key Responsibilities:<ul><li>Greet visitors, clients, and employees with a professional, welcoming attitude.</li><li>Answer incoming phone calls, direct calls to the appropriate departments, and take messages as needed.</li><li>Manage scheduling of appointments and meetings, ensuring efficient use of time and resources.</li><li>Perform administrative duties, including data entry, filing, and managing office supplies.</li><li>Handle incoming and outgoing mail and packages.</li><li>Maintain a clean and organized reception area to ensure a positive first impression for all visitors.</li><li>Assist with other office tasks, including supporting different departments as needed.</li><li>Ensure that all communications, both written and verbal, are handled in both English and Spanish.</li><li> </li></ul>

Accounts Receivable Specialist We are seeking an Accounts Receivable Specialist to join our team in Fort Lauderdale, Florida. The role involves meticulous processing of customer credit applications, maintaining precise customer records, and resolving customer queries. As an Accounts Receivable Specialist, you will also be tasked with monitoring customer accounts and taking necessary actions. This role offers a long term contract employment opportunity. Responsibilities: • Accurate and efficient processing of customer credit applications • Maintenance and updating of customer credit records • Prompt resolution of customer inquiries • Monitoring customer accounts and initiating appropriate actions when necessary • Issuing and recording invoices • Account reconciliations • Providing back-office support such as scanning and filing • Utilizing accounting software systems for efficient work processes • Handling cash activities with the utmost diligence and accuracy • Leveraging CRM and ERP systems for streamlined operations • Utilizing skills in ADP Financial Services, Epic Software, NetSuite, Sage 300, and SAP Business One • Performing various accounting and billing functions as per the requirements.

Benefits Specialist We are in search of a Benefits Specialist to join our team based in Miramar, Florida. In this role, you will be mainly focusing on benefit functions, billing, accounting functions, and handling accounts payable. This is a long term contract employment opportunity where you will play a crucial role in maintaining and processing customer applications and records. Responsibilities • Accurately process customer applications related to benefits • Maintain and update customer credit records in a timely and efficient manner • Resolve customer inquiries related to benefit functions and billing • Monitor customer accounts and take appropriate actions when necessary • Use Microsoft Excel to prepare datasets, create pivot tables, and perform VLOOKUP functions • Validate plans and templates related to benefit functions • Handle accounts payable and other accounting functions • Utilize video tools for onsite network address translation • Ensure all benefit functions are performed according to validation plans • Maintain a high level of organization and attention to detail.

Bilingual Accounts Receivable Specialist We are offering a permanent employment opportunity for a Bilingual Accounts Receivable Specialist in our Wholesale Distribution - Non-Durable industry, located in Pompano Beach, Florida, 33069, United States. This role involves maintaining detailed records, processing applications and managing customer inquiries in a bilingual setting. Responsibilities: • Efficient management and processing of customer credit applications. • Keeping detailed and accurate records of customer credit. • Ability to handle customer inquiries and provide appropriate resolutions. • Proactively monitor customer accounts and take necessary actions. • Utilize Accounting Software Systems and ADP - Financial Services for various tasks. • Conduct collections calls as required. • Proficiency with CRM, Epic Software and ERP - Enterprise Resource Planning. • Perform high-level data entry tasks. • Post payments as needed. • Handle cash activity and cash handling functions. • Execute billing functions and manage Accounts Receivable (AR).

Administrative Assistant / Receptionist Administrative Assistant / ReceptionistOfficeTeam is excited to collaborate with an established growing company to find a qualified Receptionist. This Receptionist role is an excellent opportunity to work alongside a great team with a fantastic company culture. This Receptionist role would be a full-time and temporary-to-hire position in a professional office setting. The position would be starting as soon as possible. It requires the following skills and duties: Act as first point of contract both in person and over the phone, greet clients as they arrive.Must be detail-oriented with strong multi-tasking skills.Familiar with multi-line phone systems and Microsoft Office a must.Ability to take direction well, be comfortable working both alongside a team and independently.Assist in other administrative and clerical duties as necessary, help out with excel spreadsheets and possibly power-point slides. If you are interested in this position email your resume to Jacqueline.Mejia@RobertHalf AND call Jacqueline @ 786-698-7072

Attorney/Lawyer We are looking for an experienced Attorney/Lawyer to join our team based in Coral Gables, Florida. As part of our legal team, you will be involved in complex trust and estate planning matters, providing expert advice to clients, and ensuring compliance with all relevant laws and regulations. If interested in this position, please contact Jodi Cohen at 786-698-7145. Responsibilities: • Develop effective solutions for clients by analyzing complex trust and estate planning matters.• Draft and review intricate estate and gift tax planning structures, including various corporate transactions and trusts.• Ensure accurate and compliant preparation and filing of tax forms such as Federal Form 706 and Form 709.• Provide expert advice to clients on trust and estate planning documents, trustee responsibilities, beneficiary rights, and distribution tax implications.• Administer individual and family trusts, managing investments, banking activities, and real estate holdings.• Prepare trust/fiduciary accountings for Attorney-Trustees, including managing financial statements, income, and disbursements.• Review and approve Foundational Estate Plans before submission to clients.• Coordinate with clients and service providers (CPAs, Financial Advisors, Insurance Providers) to receive supporting documentation.• Ensure proper tax treatment of transfers to individual donees, gifting trusts, generation-skipping trusts, etc.• Advise clients with respect to trustees' powers and duties, dispositive provisions, beneficiary rights, and tax treatment of distributions.call

Front Desk / Receptionist Front DeskWe have an exciting opportunity available with a great company in Miami. This Front Desk person will be responsible for coordinating and completing projects, special events, and mailings. This role will work alongside organizational officials and support the senior administrative assistant. If this sounds like an opportunity you will thrive in, please send your resume in a Word document to Jacqueline.Mejia@RobertHalf Responsibilities:First point of contact for the officeProvide general support to visitorsOpen and distribute mailBook travel arrangementsSubmit expense reports and manage billing recordsPerform word processing, filing, and faxingCoordinate purchasing office supplies and equipmentAbility to prioritize and multitask in a fast-paced office setting If you are interested in this immediate opportunity, please send your resume to: Jacqueline.Mejia@RobertHalf OR call Jacqueline @ 786-698-7072

TalentMatch®

20 results for Customer Experience Specialist in Miami, FL

TalentMatch^®