26 results for Desktop Support Analyst in Miami, FL

Desktop Support Position Summary:We are seeking a dedicated Desktop Support Technician to provide hands-on technical support to end-users across the organization. The ideal candidate will be responsible for troubleshooting hardware, software, and peripheral issues, ensuring optimal system performance, and delivering exceptional customer service. Key Responsibilities:<ul><li>Provide first- and second-level technical support for desktop/laptop computers, printers, phones, and other peripheral devices.</li><li>Respond to help desk tickets, walk-ins, and phone/email support requests in a timely manner.</li><li>Diagnose and resolve software and hardware incidents, including operating systems (Windows/macOS), office applications, and productivity tools.</li><li>Install, configure, and upgrade workstations and software as needed.</li><li>Maintain an accurate inventory of hardware and software assets.</li><li>Support end-user access to systems including password resets, printer setup, and mobile device configuration.</li><li>Perform routine maintenance tasks such as updates, patches, and backups.</li><li>Collaborate with other IT team members to escalate and resolve more complex technical issues.</li><li>Document issue resolution steps and contribute to the knowledge base for recurring problems.</li><li>Assist with onboarding and offboarding of employees, including setting up accounts and equipment.</li></ul>

Systems Analyst We are seeking a highly skilled Systems Analyst to support a client in Delray Beach. This individual will be instrumental in maintaining and automating legacy systems while supporting new application integration efforts. This is a hybrid technical/functional role requiring deep expertise in SQL, scripting/automation, and application support across complex enterprise systems. Key Responsibilities:<ul><li>Maintain, automate, and enhance reporting across ERP systems and third-party integrations (e.g., Cigna, New York Life, Kronos).</li><li>Collaborate with stakeholders and vendors to execute ERP upgrades and automate manual workflows.</li><li>Review, document, and improve legacy scripts (SQL/PowerShell/Visual Studio).</li><li>Monitor and maintain test, training, and production environments for ERP applications.</li><li>Ensure secure and automated file transfers using PGP encryption and SFTP.</li><li>Support and maintain integrations between ERP systems and Active Directory (e.g., for access control projects).</li><li>Serve as a liaison between internal departments, vendors (e.g., Tyler Technologies), and project management teams.</li><li>Use GitHub and internal development environments for source control and documentation.</li><li>Assist with server-side tasks such as application server upgrades and Windows server maintenance (VMWare involved).</li></ul>

Business Analyst We are searching for a Business Analyst to join our team in Deerfield Beach, Florida. This role involves providing support and training to software systems, acting as a liaison between the information systems group and other departments, assisting in the testing of system updates, enhancements, and interfaces, and providing PC support to other departments. As a Business Analyst, you are expected to support the implementation of projects or be part of a product team, with future efforts focused on Microsoft Azure / D365. Responsibilities: • Build and maintain relationships with corporate stakeholders, analyzing and understanding user stories, business processes, non-functional requirements, system capabilities, customization, integration, process design, and system implementations • Perform requirements gathering and clarifications with the technical team, leveraging agile techniques • Collaborate with implementation partners to ensure a smooth project or product teams go live • Work with the internal staff to implement functions and features for SET Supply areas as needed, including but not limited to workflows, data imports, and exports, automation, and optimization opportunities • Develop a thorough understanding of the business needs and priorities by developing strong relationships with business owners • Coordinate with the technical team and business stakeholders • Accountable for properly following all IT standards, processes, and methodologies as applicable, including but not limited to Quality Assurance (QA), Project Management Life Cycle (PMLC), and Software Delivery Life Cycle (SDLC) • Function as a subject matter expert for application design, feature optimization, scalability, user experience, visualization, and data integrity • Design and develop BI reports and dashboards by understanding the business requirements, designing the data model, and developing visualizations that provide actionable insights • Responsible for managing data sets, ensuring they are clean, accurate, and ready for analysis • Work closely with various stakeholders including business analysts, project managers, and data scientists to understand their data needs and deliver solutions that meet them • Ensure the accuracy and reliability of the data presented in the dashboards and reports.

Data Analyst Role Overview:The Data Analyst will play a key role in collecting, analyzing, and interpreting data to support business initiatives and decision-making. You will work closely with various departments to identify trends, create reports, and help stakeholders make informed decisions based on data insights.Key Responsibilities:<ul><li>Collect, clean, and analyze large datasets from various sources, ensuring data accuracy and consistency.</li><li>Create detailed reports and visualizations to present data findings to both technical and non-technical stakeholders.</li><li>Develop and maintain dashboards to track key performance indicators (KPIs) and business metrics.</li><li>Identify trends, patterns, and insights in data to support decision-making and business strategies.</li><li>Collaborate with business teams to understand their data needs and deliver actionable insights that drive business improvements.</li><li>Design and implement data models and analysis tools to monitor business performance.</li><li>Conduct ad-hoc analysis to answer specific business questions and provide recommendations based on findings.</li><li>Assist with data governance, ensuring that data is managed and stored according to company standards and compliance requirements.</li><li>Present findings and recommendations to leadership and other teams in a clear and concise manner.</li><li>Continuously improve analytical processes and data management practices.</li></ul> Apply now for immediate consideration!

ITAM / Help Desk Specialist Manage IT asset lifecycle including deployment, intake, and decommissioning. Support 5060 devices weekly with imaging, shipping, and tracking. Provide level 1 and 2 technical support. Use MS Intune, ZenDesk, and project management tools to ensure efficiency. Maintain organization and multitask effectively in a high-volume environment.<ul><li>Manage hardware imaging and deployment using MS Intune</li><li>Track devices and update tickets in ZenDesk or similar systems</li><li>Provide level 1 and 2 troubleshooting for incoming devices</li><li>Coordinate shipping, intake, and decommissioning processes</li><li>Prioritize and manage multiple tasks using PM tools</li></ul>Apply now for immediate consideration!

Business Analyst Job Summary: We are seeking a highly motivated and detail-oriented Business Analyst to join our team. The ideal candidate will act as a liaison between business units and IT, analyzing business needs, documenting requirements, and helping implement technology solutions that drive operational efficiency and strategic success. This role requires strong analytical skills, communication abilities, and a passion for solving business problems through data-driven insights. Key Responsibilities:<ul><li>Gather, analyze, and document business requirements through meetings, interviews, and data collection.</li><li>Translate business needs into functional and technical specifications for development teams.</li><li>Create user stories, process flows, and use cases to support solution design and implementation.</li><li>Collaborate with stakeholders across departments to identify improvement opportunities and define project scopes.</li><li>Assist in the development and execution of test plans, ensuring delivered solutions meet business expectations.</li><li>Support change management initiatives, including training, documentation, and user support.</li><li>Monitor project progress, generate status reports, and help resolve issues or roadblocks.</li><li>Analyze data to generate insights and support strategic decision-making.</li></ul>

IT Support Specialist - Deerfield Beach <ul><li>Provide first-line technical support and customer service for incoming IT-related queries.</li><li>Answer phones, resolve basic support tickets, and escalate to appropriate team members as needed.</li><li>Assist sales and deployment teams with order status, software support, and RMA processing.</li><li>Rotate through training with teams in deployment, shipping, repair, and testing for onboarding.</li><li>Grow into an account management role with continued performance and cross-functional exposure.</li></ul>Apply now for immediate consideration.

Data Analyst Position Summary:We are looking for a detail-oriented and curious Junior Data Analyst to join our team. This entry-level position is perfect for someone with a strong analytical mindset and a passion for turning raw data into actionable insights. You'll work closely with experienced analysts and business stakeholders to support data collection, cleaning, reporting, and visualization tasks that drive strategic decision-making. Responsibilities:<ul><li>Collect, clean, and organize data from various sources to ensure accuracy and completeness.</li><li>Assist with creating dashboards, reports, and visualizations using tools such as Excel, Power BI, or Tableau.</li><li>Support senior analysts in performing data analysis and preparing presentations or reports.</li><li>Identify trends, anomalies, and patterns in data to help solve business problems.</li><li>Help maintain documentation of data sources, processes, and data definitions.</li><li>Participate in meetings with business teams to understand data needs and deliver insights.</li><li>Perform ad hoc data requests and provide basic statistical summaries.</li><li>Ensure data quality by following best practices for data governance and validation.</li></ul>

Hardware Technician Position Summary: We are seeking a highly organized and tech-savvy IT Hardware Deployment & Asset Management Specialist to join our team. In this newly created role, you will be responsible for managing the full lifecycle of incoming and outgoing devices—ensuring each is properly imaged, deployed, tracked, and, when necessary, decommissioned. You will work with approximately 50–60 devices per week and play a key role in streamlining device operations and asset management across the organization.Key Responsibilities:<ul><li>Manage and execute weekly hardware deployment projects, handling 50–60 devices per week.</li><li>Image and configure devices using Microsoft Intune.</li><li>Track and update all activities through ticketing systems (e.g., ZenDesk preferred).</li><li>Oversee shipping logistics for new hardware and intake processing for returned equipment.</li><li>Wipe, decommission, or redeploy hardware based on device status.</li><li>Maintain detailed inventory and asset management records.</li><li>Prioritize and manage multiple tasks and timelines independently, with limited supervision.</li><li>Troubleshoot Level 1 and Level 2 IT issues and escalate as needed.</li></ul>

IT Support Join a growing team as a IT Support responsible for supporting critical IT initiatives.<ul><li>Ensure system uptime</li><li>Contribute to process improvement</li><li>Troubleshoot technical issues</li><li>Manage documentation and reporting</li><li>Work with cross-functional teams</li></ul>Apply now for immediate consideration!

IT Support Join a growing team as a IT Support responsible for supporting critical IT initiatives.<ul><li>Manage documentation and reporting</li><li>Work with cross-functional teams</li><li>Troubleshoot technical issues</li><li>Ensure system uptime</li><li>Contribute to process improvement</li></ul>Apply now for immediate consideration!

IT Support Join a growing team as a IT Support responsible for supporting critical IT initiatives.<ul><li>Ensure system uptime</li><li>Troubleshoot technical issues</li><li>Work with cross-functional teams</li><li>Manage documentation and reporting</li><li>Contribute to process improvement</li></ul>Apply now for immediate consideration!

Data Solutions Analyst Position Summary: The Business Process & Data Solutions Analyst is responsible for supporting users by developing automated solutions to streamline and enhance business processes. This role will partner with teams across Accounting, Operations, Finance, and Capital Markets to deliver customized reports, build and maintain databases, and ensure data accuracy and consistency across platforms. The ideal candidate combines strong analytical skills with technical proficiency in data manipulation and process automation.Key Responsibilities:<ul><li>Collaborate with business users to identify process inefficiencies and design solutions that automate workflows.</li><li>Create and maintain custom reports and dashboards tailored to the needs of Accounting, Finance, Operations, and Capital Markets teams.</li><li>Design, develop, and support custom databases and applications that formalize and optimize operational data usage.</li><li>Investigate and resolve data inconsistencies across internal Kolter databases, ensuring data accuracy and integrity.</li><li>Translate business requirements into functional reporting tools using Excel, SQL, and additional programming languages.</li></ul>

IT Security Analyst - FTL Consultant Robert Half is seeking contractors and consultants to take on technical client projects and tasks. Candidates will also be considered for permanent roles.<ul><li>Support enterprise systems with a focus on performance and availability.</li><li>Collaborate with cross-functional teams to resolve infrastructure and software issues.</li><li>Plan and deploy scalable technical solutions aligned with business needs.</li><li>Document processes, configurations, and best practices to ensure team alignment.</li></ul>Apply now for immediate consideration.

IT Security Analyst - MIA Consultant Robert Half is seeking contractors and consultants to take on technical client projects and tasks. Candidates will also be considered for permanent roles.<ul><li>Support enterprise systems with a focus on performance and availability.</li><li>Collaborate with cross-functional teams to resolve infrastructure and software issues.</li><li>Plan and deploy scalable technical solutions aligned with business needs.</li><li>Document processes, configurations, and best practices to ensure team alignment.</li></ul>Apply now for immediate consideration.

Power BI Developer Power BI/SQL Developer / Business AnalystWe are seeking a skilled Power BI/SQL Developer or Business Analyst to support the transition from Crystal Reports to modern reporting tools. The ideal candidate will be responsible for developing and maintaining dashboards and management reports, providing data-driven insights to support business decision-making.Responsibilities:<ul><li>Design, develop, and maintain reports and dashboards using Power BI and SQL.</li><li>Analyze business requirements and translate them into technical solutions.</li><li>Collaborate with stakeholders to gather reporting needs and deliver actionable insights.</li><li>Assist in the migration from Crystal Reports to Power BI or other modern reporting platforms.</li><li>Utilize Tableau or other BI tools as needed.</li></ul>NO third party vendors Fully onsite in Coconut Creek!!

Data Analyst - MIA Consultant Robert Half is seeking contractors and consultants to take on technical client projects and tasks. Candidates will also be considered for permanent roles.<ul><li>Support enterprise systems with a focus on performance and availability.</li><li>Collaborate with cross-functional teams to resolve infrastructure and software issues.</li><li>Plan and deploy scalable technical solutions aligned with business needs.</li><li>Document processes, configurations, and best practices to ensure team alignment.</li></ul>Apply now for immediate consideration.

Help Desk Join a growing team as a Help Desk responsible for supporting critical IT initiatives.<ul><li>Contribute to process improvement</li><li>Ensure system uptime</li><li>Troubleshoot technical issues</li><li>Work with cross-functional teams</li><li>Manage documentation and reporting</li></ul>Apply now for immediate consideration!

Data Analyst Position Summary:We are seeking a detail-oriented and innovative Data Analyst/Power BI to join our team. The ideal candidate will have experience working with large datasets, visualization tools, and query languages. You’ll be responsible for transforming raw data into actionable insights through dashboards and reports, primarily using Power BI and Power Automate. Your work will play a critical role in guiding business decisions and improving operational efficiency. Key Responsibilities:<ul><li>Develop and maintain interactive dashboards and reports using Power BI and other data visualization tools.</li><li>Build automated workflows and streamline processes using Power Automate.</li><li>Collaborate with business stakeholders to gather requirements and translate them into data solutions.</li><li>Create, manage, and optimize data models, ensuring accurate relationships between datasets.</li><li>Conduct root cause analysis on data discrepancies and ensure data integrity.</li><li>Utilize SQL and/or MySQL for querying and manipulating data within data warehouse environments.</li><li>Interpret complex datasets to provide actionable recommendations to leadership.</li><li>Support ad hoc data requests and perform general analytical tasks as assigned.</li><li>Maintain documentation for data sources, models, and reporting processes.</li><li>Travel occasionally for business needs, as required.</li></ul>

Product Support Specialist Robert Half is assisting our client in hiring for a Technical Customer Support Specialist for a long-term contract-to-hire position onsite in Coral Springs, FL. In this role, you will be responsible for answering incoming calls, processing various authorizations, and providing high-level customer support. Your expertise in managing multiple tasks, maintaining detail orientation, and excellent communication skills will be integral to your success. If you or someone that you know is interested, apply today! Responsibilities: • Answering all incoming calls and providing Level 1 customer support via email and/or phone.• Efficiently and accurately processing return material authorizations (RMAs), repair authorizations (RAs), and other related tasks.• Ensuring orders placed via email, Purchase Order, or the Ecommerce site are entered into our internal system in a timely manner.• Communicating proactively with customers, providing updates and notifications of orders, delays, or additional information needed for a purchase.• Keeping the internal database updated with accurate client information.• Handling return requests, call tags, and shipment changes for outbound orders effectively.• Escalating complaints or issues to the appropriate team member immediately when not equipped to resolve them.• Selling products off a rate card provided and approved by Leadership.• Developing an understanding of the industry to provide high-level support to customers.• Maintaining a polite, helpful, and detail-oriented demeanor at all times.

Lead Business Analyst We are recruiting for a Business Analyst to join our client's team located in Miami, Florida. Our client is a well-known publicly traded company that is looking for a Business Analyst that will act as lead in helping set up strategic direction while leading analysts in an effort to align business goals with technical solutions. As a Business Analyst, your main function will be to analyze and streamline business processes, create strategic business initiatives, and maintain accurate records. Responsibilities: • Analyze and streamline business processes to enhance productivity and efficiency• Develop strategic initiatives for business analysis activities• Generate and maintain reports using Power BI and Hyperion - create dashboards• Conduct FP& A Analysis to support strategic decision-making• Manage the creation of Business Requirement Documents to ensure all business needs are met• Utilize Microsoft Excel for data analysis and reporting• Address inquiries and concerns promptly and professionally• Support the overall business analysis function in the organization

Info. Security & Compliance Analyst We are looking for an Info. Security & Compliance Analyst to join our client's team in Deerfield Beach, Florida, United States. In this role, you will play a key part in identifying, analyzing, and managing information risks across the organization, with a focus on Third-Party Risk Management (TPRM). You will collaborate with various teams to implement security measures and ensure compliance with relevant frameworks and standards. Responsibilities • Conduct assessments to evaluate third-party risks and oversee the Third-Party Risk Management (TPRM) program. • Maintain and update risk management processes within governance, risk, and compliance (GRC) platforms. • Provide guidance to business partners on risk mitigation strategies and informed decision-making. • Implement controls to address identified risks and evaluate residual risks effectively. • Collaborate with teams to enhance the organization’s overall security posture and identify areas for improvement. • Perform internal security risk assessments and communicate findings to stakeholders. • Stay informed on emerging security threats, issues, and evolving technical capabilities. • Manage and deliver the enterprise-wide Information Security Awareness and Training program. • Support the development of strategies to remediate or mitigate risks in alignment with business objectives. • Partner with security architecture and engineering teams to gather insights for comprehensive risk awareness.

Business Analyst We’re looking for a sharp Business Analyst to bridge business needs and technical solutions. You’ll gather requirements, analyze processes, and drive project success. If you’re a problem-solver with a knack for translating ideas into actionable plans, join us to shape our business outcomes!Key Responsibilities:<ul><li>Elicit and document requirements through interviews, workshops, and surveys.</li><li>Analyze business processes and recommend improvements.</li><li>Create user stories, process flows, and wireframes for stakeholders.</li><li>Collaborate with developers and testers to ensure solution alignment.</li><li>Support project delivery with testing and change management.</li><li>Present findings and solutions to leadership and cross-functional teams.</li><li>Maintain documentation for requirements and project deliverables.</li></ul>

IT Director - MIA Consultant Robert Half is seeking contractors and consultants to take on technical client projects and tasks. Candidates will also be considered for permanent roles.<ul><li>Support enterprise systems with a focus on performance and availability.</li><li>Collaborate with cross-functional teams to resolve infrastructure and software issues.</li><li>Plan and deploy scalable technical solutions aligned with business needs.</li><li>Document processes, configurations, and best practices to ensure team alignment.</li></ul>Apply now for immediate consideration.

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