11 results for Help Desk Tier 1 in Miami, FL

Help Desk Join a growing team as a Help Desk responsible for supporting critical IT initiatives.<ul><li>Contribute to process improvement</li><li>Ensure system uptime</li><li>Troubleshoot technical issues</li><li>Work with cross-functional teams</li><li>Manage documentation and reporting</li></ul>Apply now for immediate consideration!

ITAM / Help Desk Specialist Manage IT asset lifecycle including deployment, intake, and decommissioning. Support 5060 devices weekly with imaging, shipping, and tracking. Provide level 1 and 2 technical support. Use MS Intune, ZenDesk, and project management tools to ensure efficiency. Maintain organization and multitask effectively in a high-volume environment.<ul><li>Manage hardware imaging and deployment using MS Intune</li><li>Track devices and update tickets in ZenDesk or similar systems</li><li>Provide level 1 and 2 troubleshooting for incoming devices</li><li>Coordinate shipping, intake, and decommissioning processes</li><li>Prioritize and manage multiple tasks using PM tools</li></ul>Apply now for immediate consideration!

IT Support Specialist - Deerfield Beach <ul><li>Provide first-line technical support and customer service for incoming IT-related queries.</li><li>Answer phones, resolve basic support tickets, and escalate to appropriate team members as needed.</li><li>Assist sales and deployment teams with order status, software support, and RMA processing.</li><li>Rotate through training with teams in deployment, shipping, repair, and testing for onboarding.</li><li>Grow into an account management role with continued performance and cross-functional exposure.</li></ul>Apply now for immediate consideration.

Product Support Specialist Robert Half is assisting our client in hiring for a Technical Customer Support Specialist for a long-term contract-to-hire position onsite in Coral Springs, FL. In this role, you will be responsible for answering incoming calls, processing various authorizations, and providing high-level customer support. Your expertise in managing multiple tasks, maintaining detail orientation, and excellent communication skills will be integral to your success. If you or someone that you know is interested, apply today! Responsibilities: • Answering all incoming calls and providing Level 1 customer support via email and/or phone.• Efficiently and accurately processing return material authorizations (RMAs), repair authorizations (RAs), and other related tasks.• Ensuring orders placed via email, Purchase Order, or the Ecommerce site are entered into our internal system in a timely manner.• Communicating proactively with customers, providing updates and notifications of orders, delays, or additional information needed for a purchase.• Keeping the internal database updated with accurate client information.• Handling return requests, call tags, and shipment changes for outbound orders effectively.• Escalating complaints or issues to the appropriate team member immediately when not equipped to resolve them.• Selling products off a rate card provided and approved by Leadership.• Developing an understanding of the industry to provide high-level support to customers.• Maintaining a polite, helpful, and detail-oriented demeanor at all times.

Desktop Support Position Summary:We are seeking a dedicated Desktop Support Technician to provide hands-on technical support to end-users across the organization. The ideal candidate will be responsible for troubleshooting hardware, software, and peripheral issues, ensuring optimal system performance, and delivering exceptional customer service. Key Responsibilities:<ul><li>Provide first- and second-level technical support for desktop/laptop computers, printers, phones, and other peripheral devices.</li><li>Respond to help desk tickets, walk-ins, and phone/email support requests in a timely manner.</li><li>Diagnose and resolve software and hardware incidents, including operating systems (Windows/macOS), office applications, and productivity tools.</li><li>Install, configure, and upgrade workstations and software as needed.</li><li>Maintain an accurate inventory of hardware and software assets.</li><li>Support end-user access to systems including password resets, printer setup, and mobile device configuration.</li><li>Perform routine maintenance tasks such as updates, patches, and backups.</li><li>Collaborate with other IT team members to escalate and resolve more complex technical issues.</li><li>Document issue resolution steps and contribute to the knowledge base for recurring problems.</li><li>Assist with onboarding and offboarding of employees, including setting up accounts and equipment.</li></ul>

IT Support Join a growing team as a IT Support responsible for supporting critical IT initiatives.<ul><li>Ensure system uptime</li><li>Contribute to process improvement</li><li>Troubleshoot technical issues</li><li>Manage documentation and reporting</li><li>Work with cross-functional teams</li></ul>Apply now for immediate consideration!

IT Support Join a growing team as a IT Support responsible for supporting critical IT initiatives.<ul><li>Ensure system uptime</li><li>Troubleshoot technical issues</li><li>Work with cross-functional teams</li><li>Manage documentation and reporting</li><li>Contribute to process improvement</li></ul>Apply now for immediate consideration!

IT Support Join a growing team as a IT Support responsible for supporting critical IT initiatives.<ul><li>Manage documentation and reporting</li><li>Work with cross-functional teams</li><li>Troubleshoot technical issues</li><li>Ensure system uptime</li><li>Contribute to process improvement</li></ul>Apply now for immediate consideration!

IT Director - MIA Consultant Robert Half is seeking contractors and consultants to take on technical client projects and tasks. Candidates will also be considered for permanent roles.<ul><li>Support enterprise systems with a focus on performance and availability.</li><li>Collaborate with cross-functional teams to resolve infrastructure and software issues.</li><li>Plan and deploy scalable technical solutions aligned with business needs.</li><li>Document processes, configurations, and best practices to ensure team alignment.</li></ul>Apply now for immediate consideration.

Manager of Cloud Services We are offering an exciting opportunity for a Manager of Cloud Services in the Healthcare/NHS industry. The position is located in Fort Lauderdale, Florida, and involves managing our cloud infrastructure and development teams. The Manager of Cloud Services will oversee the organization's public cloud environments and Big Data systems, and will play a crucial role in implementing DevOps strategies. Responsibilities: • Oversee the design, deployment, and operation of cloud infrastructure and CI/CD pipelines. • Manage a team of technical professionals responsible for maintaining and optimizing the organization's cloud infrastructure and services. • Collaborate across departments in a cross-functional environment with shared resources. • Manage complex projects related to cloud and DevOps initiatives. • Work with senior leadership to manage vendor relationships within the scope of cloud services. • Collaborate with the engineering team to implement cloud-based solutions that meet the organization's needs. • Ensure the security and compliance of all cloud technologies and practices. • Design, develop, and deploy modular cloud systems and applications. • Manage multiple systems and applications, ensuring operational integrity and accessibility for concurrent users. • Implement Infrastructure as Code (IaC) and maintain configuration management best practices. • Develop and execute DevOps strategies, focusing on CI/CD pipelines and automation tools. • Manage and maintain Big Data solutions. • Manage cloud-related budgets, optimizing costs while maintaining service quality.