15 results for Product Support Specialist in Miami, FL

Product Support Specialist Robert Half is assisting our client in hiring for a Technical Customer Support Specialist for a long-term contract-to-hire position onsite in Coral Springs, FL. In this role, you will be responsible for answering incoming calls, processing various authorizations, and providing high-level customer support. Your expertise in managing multiple tasks, maintaining detail orientation, and excellent communication skills will be integral to your success. If you or someone that you know is interested, apply today! Responsibilities: • Answering all incoming calls and providing Level 1 customer support via email and/or phone.• Efficiently and accurately processing return material authorizations (RMAs), repair authorizations (RAs), and other related tasks.• Ensuring orders placed via email, Purchase Order, or the Ecommerce site are entered into our internal system in a timely manner.• Communicating proactively with customers, providing updates and notifications of orders, delays, or additional information needed for a purchase.• Keeping the internal database updated with accurate client information.• Handling return requests, call tags, and shipment changes for outbound orders effectively.• Escalating complaints or issues to the appropriate team member immediately when not equipped to resolve them.• Selling products off a rate card provided and approved by Leadership.• Developing an understanding of the industry to provide high-level support to customers.• Maintaining a polite, helpful, and detail-oriented demeanor at all times.

IT Support Specialist We are seeking a skilled and customer-focused Service Desk Technician to join our IT support team. The ideal candidate will have experience in remote troubleshooting, Windows 11, Azure AD, and Entra. The Service Desk Technician will be responsible for providing technical assistance and support to end-users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction. Key Responsibilities:<ul><li>Provide remote troubleshooting and technical support to end-users for hardware, software, and network issues.</li><li>Assist users with Windows 11 installation, configuration, and maintenance.</li><li>Manage and support user accounts and access through Azure Active Directory (Azure AD).</li><li>Utilize Entra for identity and access management tasks.</li><li>Respond to service desk tickets, emails, and calls promptly and professionally.</li><li>Document issues, resolutions, and maintain accurate records of support activities.</li><li>Collaborate with other IT team members to resolve complex issues and improve service delivery.</li><li>Educate end-users on best practices for utilizing IT resources and tools.</li><li>Maintain up-to-date knowledge of emerging technologies and best practices in IT support.</li></ul>

Desktop Support Position Summary:We are seeking a dedicated Desktop Support Technician to provide hands-on technical support to end-users across the organization. The ideal candidate will be responsible for troubleshooting hardware, software, and peripheral issues, ensuring optimal system performance, and delivering exceptional customer service. Key Responsibilities:<ul><li>Provide first- and second-level technical support for desktop/laptop computers, printers, phones, and other peripheral devices.</li><li>Respond to help desk tickets, walk-ins, and phone/email support requests in a timely manner.</li><li>Diagnose and resolve software and hardware incidents, including operating systems (Windows/macOS), office applications, and productivity tools.</li><li>Install, configure, and upgrade workstations and software as needed.</li><li>Maintain an accurate inventory of hardware and software assets.</li><li>Support end-user access to systems including password resets, printer setup, and mobile device configuration.</li><li>Perform routine maintenance tasks such as updates, patches, and backups.</li><li>Collaborate with other IT team members to escalate and resolve more complex technical issues.</li><li>Document issue resolution steps and contribute to the knowledge base for recurring problems.</li><li>Assist with onboarding and offboarding of employees, including setting up accounts and equipment.</li></ul>

ITAM / Help Desk Specialist Manage IT asset lifecycle including deployment, intake, and decommissioning. Support 5060 devices weekly with imaging, shipping, and tracking. Provide level 1 and 2 technical support. Use MS Intune, ZenDesk, and project management tools to ensure efficiency. Maintain organization and multitask effectively in a high-volume environment.<ul><li>Manage hardware imaging and deployment using MS Intune</li><li>Track devices and update tickets in ZenDesk or similar systems</li><li>Provide level 1 and 2 troubleshooting for incoming devices</li><li>Coordinate shipping, intake, and decommissioning processes</li><li>Prioritize and manage multiple tasks using PM tools</li></ul>Apply now for immediate consideration!

Senior Network Engineer Responsible for designing, implementing, securing, and maintaining network infrastructure to support data, voice, video, and wireless services. Provides hands-on support for routers, switches, firewalls, SD-WAN, and load balancers while optimizing network performance and security.Network Design & Maintenance<ul><li>Configure and manage LAN/WAN environments, VLANs, VPNs, and subnetting.</li><li>Deploy, maintain, and troubleshoot network hardware (routers, switches, firewalls, access points).</li><li>Implement and manage Software-Defined Networking (SDN) and SD-WAN solutions.</li><li>Maintain fiber switches and associated infrastructure.</li><li>Optimize network performance through monitoring, troubleshooting, and proactive upgrades.</li></ul>Security & Compliance<ul><li>Configure and maintain firewalls (Palo Alto, Fortinet, Check Point, Cisco ASA).</li><li>Implement IT security policies, including access controls, Zero Trust, and 802.1X authentication.</li><li>Conduct network security audits and vulnerability assessments.</li><li>Ensure compliance with industry security standards and best practices.</li></ul>Wireless & Cloud Networking<ul><li>Manage and optimize enterprise wireless networks, including Cisco Meraki and Aruba access points.</li><li>Ensure secure and efficient wireless connectivity across corporate environments.</li><li>Support virtualized networking environments (VMware NSX, vCenter, AWS/Azure networking).</li></ul>Support & Documentation<ul><li>Provide Tier 2/3 technical support and incident response within SLA guidelines.</li><li>Document network configurations, procedures, and troubleshooting guides.</li><li>Collaborate with cross-functional teams to support network-related initiatives.</li></ul>Telecom & VoIP Support<ul><li>Provide technical support for Unified Communications platforms (Cisco Call Manager, UCaaS, Microsoft Teams).</li><li>Troubleshoot voice-related issues, circuits, and ISP connectivity.</li><li>Work with telecom providers to manage SIP trunks and MPLS connecting</li></ul>

IT Support Join a growing team as a IT Support responsible for supporting critical IT initiatives.<ul><li>Ensure system uptime</li><li>Contribute to process improvement</li><li>Troubleshoot technical issues</li><li>Manage documentation and reporting</li><li>Work with cross-functional teams</li></ul>Apply now for immediate consideration!

IT Support Join a growing team as a IT Support responsible for supporting critical IT initiatives.<ul><li>Manage documentation and reporting</li><li>Work with cross-functional teams</li><li>Troubleshoot technical issues</li><li>Ensure system uptime</li><li>Contribute to process improvement</li></ul>Apply now for immediate consideration!

IT Support Join a growing team as a IT Support responsible for supporting critical IT initiatives.<ul><li>Ensure system uptime</li><li>Troubleshoot technical issues</li><li>Work with cross-functional teams</li><li>Manage documentation and reporting</li><li>Contribute to process improvement</li></ul>Apply now for immediate consideration!

Order Entry Specialist Job Summary: We are seeking a detail-oriented and highly organized Order Entry Specialist to join our dynamic team. In this role, you will be responsible for accurately entering customer orders into the system, ensuring that all data is correct and processed in a timely manner. You will work closely with various teams, including sales, inventory, and shipping, to ensure smooth and efficient order fulfillment. This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment. Key Responsibilities:<ul><li>Accurately enter customer orders into the company’s order management system.</li><li>Verify order details such as product availability, pricing, and shipping information.</li><li>Coordinate with the sales team to resolve any order discrepancies or issues.</li><li>Ensure proper documentation of orders for future reference and follow-up.</li><li>Process and manage returns, exchanges, and cancellations in accordance with company policies.</li><li>Monitor the status of orders and provide updates to customers or internal teams as needed.</li><li>Assist with inventory tracking to ensure stock levels are accurate.</li><li>Collaborate with shipping and logistics teams to ensure timely delivery of orders.</li><li>Handle customer inquiries related to order status, tracking, and product availability.</li><li>Maintain a high level of accuracy and attention to detail while processing orders.</li><li>Support other administrative tasks and special projects as needed.</li></ul>

Business Analyst We are searching for a Business Analyst to join our team in Deerfield Beach, Florida. This role involves providing support and training to software systems, acting as a liaison between the information systems group and other departments, assisting in the testing of system updates, enhancements, and interfaces, and providing PC support to other departments. As a Business Analyst, you are expected to support the implementation of projects or be part of a product team, with future efforts focused on Microsoft Azure / D365. Responsibilities: • Build and maintain relationships with corporate stakeholders, analyzing and understanding user stories, business processes, non-functional requirements, system capabilities, customization, integration, process design, and system implementations • Perform requirements gathering and clarifications with the technical team, leveraging agile techniques • Collaborate with implementation partners to ensure a smooth project or product teams go live • Work with the internal staff to implement functions and features for SET Supply areas as needed, including but not limited to workflows, data imports, and exports, automation, and optimization opportunities • Develop a thorough understanding of the business needs and priorities by developing strong relationships with business owners • Coordinate with the technical team and business stakeholders • Accountable for properly following all IT standards, processes, and methodologies as applicable, including but not limited to Quality Assurance (QA), Project Management Life Cycle (PMLC), and Software Delivery Life Cycle (SDLC) • Function as a subject matter expert for application design, feature optimization, scalability, user experience, visualization, and data integrity • Design and develop BI reports and dashboards by understanding the business requirements, designing the data model, and developing visualizations that provide actionable insights • Responsible for managing data sets, ensuring they are clean, accurate, and ready for analysis • Work closely with various stakeholders including business analysts, project managers, and data scientists to understand their data needs and deliver solutions that meet them • Ensure the accuracy and reliability of the data presented in the dashboards and reports.

Hardware Technician Position Summary: We are seeking a highly organized and tech-savvy IT Hardware Deployment & Asset Management Specialist to join our team. In this newly created role, you will be responsible for managing the full lifecycle of incoming and outgoing devices—ensuring each is properly imaged, deployed, tracked, and, when necessary, decommissioned. You will work with approximately 50–60 devices per week and play a key role in streamlining device operations and asset management across the organization.Key Responsibilities:<ul><li>Manage and execute weekly hardware deployment projects, handling 50–60 devices per week.</li><li>Image and configure devices using Microsoft Intune.</li><li>Track and update all activities through ticketing systems (e.g., ZenDesk preferred).</li><li>Oversee shipping logistics for new hardware and intake processing for returned equipment.</li><li>Wipe, decommission, or redeploy hardware based on device status.</li><li>Maintain detailed inventory and asset management records.</li><li>Prioritize and manage multiple tasks and timelines independently, with limited supervision.</li><li>Troubleshoot Level 1 and Level 2 IT issues and escalate as needed.</li></ul>

Help Desk Join a growing team as a Help Desk responsible for supporting critical IT initiatives.<ul><li>Contribute to process improvement</li><li>Ensure system uptime</li><li>Troubleshoot technical issues</li><li>Work with cross-functional teams</li><li>Manage documentation and reporting</li></ul>Apply now for immediate consideration!

DevOps Engineer We are seeking a talented DevOps Engineer to join our dynamic technology team. The ideal candidate will be responsible for developing, implementing, and maintaining the infrastructure and automated systems that support our application deployment and integration pipelines. This role is crucial for ensuring high availability, scalability, and security of our systems, as well as fostering a collaborative environment for both development and operations teams. Key Responsibilities:<ul><li>Infrastructure Automation & Management:</li><li>Design, deploy, and maintain infrastructure as code (IaC) using tools such as Terraform, Ansible, or CloudFormation.</li><li>Manage cloud infrastructure (AWS and Azure) for high availability and scalability.</li><li>Continuous Integration & Continuous Deployment (CI/CD):</li><li>Develop and maintain CI/CD pipelines to streamline the software development process and ensure rapid and reliable code deployment.</li><li>Implement and maintain automation scripts to improve the efficiency of build, test, and deployment processes.</li><li>Monitoring & Logging:</li><li>Set up and manage monitoring tools (e.g., Prometheus, Grafana, Datadog) to monitor system health, performance, and security.</li><li>Implement and maintain logging solutions to ensure quick issue detection and root cause analysis.</li><li>Collaboration & Cross-Functional Support:</li><li>Work closely with development and IT teams to ensure consistent, efficient, and secure software releases.</li><li>Participate in code reviews, infrastructure reviews, and provide guidance on DevOps best practices.</li><li>Security & Compliance:</li><li>Implement security best practices within the DevOps process to protect against vulnerabilities and ensure compliance with industry standards.</li><li>Conduct regular audits and assessments to ensure security compliance across infrastructure and applications.</li></ul>

Manager of Cloud Services We are offering an exciting opportunity for a Manager of Cloud Services in the Healthcare/NHS industry. The position is located in Fort Lauderdale, Florida, and involves managing our cloud infrastructure and development teams. The Manager of Cloud Services will oversee the organization's public cloud environments and Big Data systems, and will play a crucial role in implementing DevOps strategies. Responsibilities: • Oversee the design, deployment, and operation of cloud infrastructure and CI/CD pipelines. • Manage a team of technical professionals responsible for maintaining and optimizing the organization's cloud infrastructure and services. • Collaborate across departments in a cross-functional environment with shared resources. • Manage complex projects related to cloud and DevOps initiatives. • Work with senior leadership to manage vendor relationships within the scope of cloud services. • Collaborate with the engineering team to implement cloud-based solutions that meet the organization's needs. • Ensure the security and compliance of all cloud technologies and practices. • Design, develop, and deploy modular cloud systems and applications. • Manage multiple systems and applications, ensuring operational integrity and accessibility for concurrent users. • Implement Infrastructure as Code (IaC) and maintain configuration management best practices. • Develop and execute DevOps strategies, focusing on CI/CD pipelines and automation tools. • Manage and maintain Big Data solutions. • Manage cloud-related budgets, optimizing costs while maintaining service quality.