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Position Summary:
This role is responsible for supporting and maintaining IT infrastructure across multiple systems, including networks, hardware, software, telecommunications, and security. The position requires a blend of hands-on technical expertise and a proactive approach to systems monitoring, maintenance, and improvement.
Responsibilities:
- Coordinate deployment, maintenance, and support of desktop and laptop systems and their network connections.
- Maintain and troubleshoot technology systems such as servers, storage networks, backup solutions, printers, and virtual desktop infrastructure.
- Design, configure, and install network components including VPNs, switches, firewalls, routers, and wireless networks.
- Assist in planning and executing new hardware/software installations and system upgrades.
- Monitor system and network health; identify and resolve performance or connectivity issues.
- Follow established procedures to resolve software and hardware problems, including upgrades and patches.
- Evaluate and test software/hardware, and make recommendations for replacement or implementation.
- Support hardware procurement by supplying part numbers and cost estimates.
- Maintain accurate inventory and configuration records of IT assets and equipment.
- Implement load balancing strategies for servers, switches, storage, and other infrastructure components.
- Manage and maintain telecommunications systems, including VoIP phones, circuits, and communication tools.
- Oversee infrastructure security for users, devices, and systems.
- Manage mobile device platforms and wireless access points.
- Support virtual server and desktop environments.
- Perform routine and emergency data backups, and manage disaster recovery processes.
- Monitor network communication systems and resolve related issues.
- Maintain detailed documentation for procedures, troubleshooting steps, and training materials.
- Participate in on-call support rotation and provide technical assistance after hours as needed.
- Train and mentor team members on existing and new technologies.
- Support IT staff across various functions and promote a collaborative team environment.
- Perform other duties as assigned.
Requirements:
- Proven experience with desktop, server, and network hardware and software support.
- Knowledge of VPNs, firewalls, routers, and wireless infrastructure setup and maintenance.
- Familiarity with server environments, virtualization (e.g., VMware), and backup systems.
- Experience with telecommunication systems, including VoIP and unified communications.
- Proficiency in IT asset and inventory management practices.
- Strong understanding of IT security principles, endpoint protection, and access controls.
- Experience managing mobile devices and wireless technologies.
- Knowledge of ITIL and ITSM best practices.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and documentation abilities.
- Willingness to participate in on-call rotation and respond to urgent support needs.
- Ability to work independently as well as collaboratively within a team.
- Willingness to stay current on new technologies and apply them effectively.
Apply today for immediate consideration!
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