5 results for Desktop Support Analyst in Milwaukee, WI

Help Desk Analyst III We are in search of a proficient Help Desk Analyst III to augment our team. Based in a location in Illinois, this role offers a contract to permanent employment opportunity. You will be pivotal in providing level 2& 3 technical support, managing IT computer assets, and liaising between different teams within the company. Responsibilities: • Facilitate efficient processing of customer credit applications. • Maintain and update customer credit records with precision. • Address customer inquiries and resolve them promptly. • Monitor customer accounts and initiate appropriate action when necessary. • Provide level 2& 3 technical support, acting as a liaison between the service desk, infrastructure teams, and IT leadership. • Manage IT computer assets, including computer inventory management and e-waste recycling processes. • Gain proficiency in using ServiceNow or a comparable ticketing system for better task management. • Develop a thorough understanding of o365, OKTA, and Active Directory for efficient problem-solving. • Handle deployments and configuration management, ensuring the smooth running of computer hardware. • Leverage knowledge of Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, and Microsoft 365 Enterprise for effective troubleshooting. • Utilize Okta and the ServiceNow Platform to optimize IT service management. • Maintain a comprehensive understanding of computer hardware to support technical issues.

Help Desk Analyst We are offering an exciting opportunity for a Help Desk Analyst in Deerfield, Illinois. As part of our team, you will be the first line of support in a primarily Microsoft environment, handling client issues, managing schedules and priorities, and ensuring client satisfaction. Responsibilities: • Administer and provide support for client antivirus and other desktop monitoring and security tools.• Play a key role in resolving client issues, acting as the primary support engineer in our Microsoft environment.• Manage your own schedule and priorities using our ticketing system, focusing on customer service and client satisfaction.• Handle end user's computer hardware and software support, liaising with vendors to resolve issues as necessary.• Leverage services like Azure/Entra or Active Directory to maintain user functionality.• Understand and administer cloud services including Azure, Office 365, and Gmail.• Document procedures and post them to our Knowledge Base to educate and guide team members.• Work closely with Sr. Systems Engineers to understand network topology, profiles, and general structure of a Windows server environment.• Provide insights and recommendations to Sr. Systems Engineers, impacting the client's overall technical stack and satisfaction.• Proficiently handle backup technologies, performing backup and restore tasks as needed. By joining us as a Help Desk Analyst, you will have the opportunity to contribute to our team's success while developing your skills in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments.

CRM Analyst Are you a CRM expert looking to make a big impact? Our growing client is in the middle of a transition to NetSuite, and is looking for a CRM Analyst to be the subject matter expert. This role will work closely with key business units to optimize, maintain, and enhance the CRM system, ensuring it aligns with evolving business needs. This is a Direct Hire/Permanent Placement opportunity allowing for a negotiable hybrid schedule. What You’ll Do:<ul><li>Serve as the CRM SME, guiding the organization through NetSuite adoption and optimization.</li><li>Partner with stakeholders across sales, marketing, operations, and finance to understand requirements and improve CRM workflows.</li><li>Analyze, refine, and automate CRM processes to drive efficiency and business growth.</li><li>Ensure data integrity, reporting accuracy, and system performance.</li><li>Provide training and support to end users, ensuring best practices and maximum adoption.</li><li>Collaborate with IT and external vendors on system enhancements and integrations.</li></ul>

Business Systems Analyst - EDI & ERP Are you a tech-savvy problem solver who loves streamlining business processes? Join a thriving manufacturing organization as a Business Systems Analyst, where you'll play a key role in integrating and optimizing EDI and ERP systems. The company culture is top-notch, the benefits are rock-solid, and they're looking for someone ready to make an impact! This is a Direct Hire opportunity with bonus potential on top of the annual salary. What You’ll Do:<ul><li>Drive EDI and ERP integration projects, ensuring seamless data flow between systems.</li><li>Collaborate with cross-functional teams to enhance business processes through technology.</li><li>Work with SQL databases to analyze, troubleshoot, and optimize system performance.</li><li>Support reporting initiatives using SSRS (nice to have).</li><li>Utilize C# (if you have experience) to assist in system enhancements and customizations.</li></ul>

IT Director We are offering a contract to permanent employment opportunity in the technology sector in Milwaukee, Wisconsin. We are seeking a dedicated IT Director to join our team and help us manage and improve our tech operations. This role involves a variety of functions including networking, support, and ERP, as well as recruiting and managing team members. Responsibilities: • Lead the IT department, including all hardware, software, and networking • Oversee the effective installation, management and maintenance of all IT systems • Implement and manage cloud technologies across the organization • Utilize ERP - Enterprise Resource Planning to optimize business operations • Manage CRM systems to ensure smooth customer relationship management • Be the primary point of contact for all IT related issues • Recruit, permanent, and train new IT staff members • Collaborate with HR for recruitment and other personnel management functions • Ensure the company's IT systems are secure and up-to-date • Resolve any IT related issues promptly and efficiently.