4 results for Help Desk Tier 1 in Milwaukee, WI

Help Desk Analyst III We are in search of a proficient Help Desk Analyst III to augment our team. Based in a location in Illinois, this role offers a contract to permanent employment opportunity. You will be pivotal in providing level 2& 3 technical support, managing IT computer assets, and liaising between different teams within the company. Responsibilities: • Facilitate efficient processing of customer credit applications. • Maintain and update customer credit records with precision. • Address customer inquiries and resolve them promptly. • Monitor customer accounts and initiate appropriate action when necessary. • Provide level 2& 3 technical support, acting as a liaison between the service desk, infrastructure teams, and IT leadership. • Manage IT computer assets, including computer inventory management and e-waste recycling processes. • Gain proficiency in using ServiceNow or a comparable ticketing system for better task management. • Develop a thorough understanding of o365, OKTA, and Active Directory for efficient problem-solving. • Handle deployments and configuration management, ensuring the smooth running of computer hardware. • Leverage knowledge of Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, and Microsoft 365 Enterprise for effective troubleshooting. • Utilize Okta and the ServiceNow Platform to optimize IT service management. • Maintain a comprehensive understanding of computer hardware to support technical issues.

Help Desk Analyst We are offering an exciting opportunity for a Help Desk Analyst in Deerfield, Illinois. As part of our team, you will be the first line of support in a primarily Microsoft environment, handling client issues, managing schedules and priorities, and ensuring client satisfaction. Responsibilities: • Administer and provide support for client antivirus and other desktop monitoring and security tools.• Play a key role in resolving client issues, acting as the primary support engineer in our Microsoft environment.• Manage your own schedule and priorities using our ticketing system, focusing on customer service and client satisfaction.• Handle end user's computer hardware and software support, liaising with vendors to resolve issues as necessary.• Leverage services like Azure/Entra or Active Directory to maintain user functionality.• Understand and administer cloud services including Azure, Office 365, and Gmail.• Document procedures and post them to our Knowledge Base to educate and guide team members.• Work closely with Sr. Systems Engineers to understand network topology, profiles, and general structure of a Windows server environment.• Provide insights and recommendations to Sr. Systems Engineers, impacting the client's overall technical stack and satisfaction.• Proficiently handle backup technologies, performing backup and restore tasks as needed. By joining us as a Help Desk Analyst, you will have the opportunity to contribute to our team's success while developing your skills in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments.

IT Infrastructure Engineer We’re partnering with a thriving IT consulting firm known for their strong client relationships, technical excellence, and industry-leading employee retention. They are built on collaboration, growth, and trust—with both their clients and their tenured team. As they continue to grow, they are in need of a well-rounded Infrastructure Engineer to join them and make an immediate impact. Position Overview: This is a hands-on role for a versatile IT professional with a solid background in both systems and networking. You’ll work directly with clients to design, implement, support, and maintain their infrastructure environments. The work is diverse—ranging from onsite client visits to remote support from home. If you're someone who enjoys variety, autonomy, and solving real-world business problems with smart IT solutions, this one’s for you. Key Responsibilities:<ul><li>Provide expert-level support for Windows Server, Active Directory, Microsoft 365, and core networking technologies (routing, switching, firewalls)</li><li>Design, deploy, and maintain infrastructure solutions for small to mid-sized businesses across diverse industries</li><li>Perform regular onsite client visits for proactive support, troubleshooting, and project work</li><li>Respond to escalated issues and work closely with clients to deliver top-tier customer service</li><li>Collaborate with internal teams and vendors to ensure successful project execution and issue resolution</li><li>Document system configurations, changes, and procedures to ensure clear communication and continuity</li></ul>

IT Director We are offering a contract to permanent employment opportunity in the technology sector in Milwaukee, Wisconsin. We are seeking a dedicated IT Director to join our team and help us manage and improve our tech operations. This role involves a variety of functions including networking, support, and ERP, as well as recruiting and managing team members. Responsibilities: • Lead the IT department, including all hardware, software, and networking • Oversee the effective installation, management and maintenance of all IT systems • Implement and manage cloud technologies across the organization • Utilize ERP - Enterprise Resource Planning to optimize business operations • Manage CRM systems to ensure smooth customer relationship management • Be the primary point of contact for all IT related issues • Recruit, permanent, and train new IT staff members • Collaborate with HR for recruitment and other personnel management functions • Ensure the company's IT systems are secure and up-to-date • Resolve any IT related issues promptly and efficiently.