;

51 results for Customer Experience Specialist in Minneapolis, MN

Relevance

Date Posted

Create a Job Alert

Email me about new Customer Experience Specialist jobs in Minneapolis, MN

Are you sure you want to pass on this job?

Are you passionate about helping others and delivering outstanding customer experiences? Robert Half is seeking a dedicated and energetic Customer Service Representative to join a thriving organization in the Twin Cities area. This is a fully on-site position, giving you an opportunity to collaborate with a dynamic team while directly engaging with customers.

Key Responsibilities:

Provide top-notch customer service, addressing inquiries, resolving issues, and delivering tailored solutions while maintaining a high level of professionalism.
Handle inbound and outbound calls, emails, or in-person customer interactions efficiently and effectively.
Update and maintain customer account information using the company’s CRM system.
Act as a liaison between the customer and internal departments, ensuring smooth communication and issue resolution.
Meet or exceed customer satisfaction, productivity, and quality goals.
Follow company policies and procedures while contributing to process improvements that enhance customer interactions.

Key Qualifications:

1+ years of customer service experience is preferred; strong communication and interpersonal skills are required.
Ability to thrive in a team-oriented, fast-paced work environment with a strong commitment to attention to detail.
Proficiency in using CRM systems and other standard computer applications.
High school diploma or equivalent required; additional education or training is a plus.
A positive, professional attitude with a customer-first mindset.

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

51 results for Customer Experience Specialist in Minneapolis, MN

Customer Service Representative Are you passionate about helping others and delivering outstanding customer experiences? Robert Half is seeking a dedicated and energetic Customer Service Representative to join a thriving organization in the Twin Cities area. This is a fully on-site position, giving you an opportunity to collaborate with a dynamic team while directly engaging with customers. Key Responsibilities:<ul><li>Provide top-notch customer service, addressing inquiries, resolving issues, and delivering tailored solutions while maintaining a high level of professionalism.</li><li>Handle inbound and outbound calls, emails, or in-person customer interactions efficiently and effectively.</li><li>Update and maintain customer account information using the company’s CRM system.</li><li>Act as a liaison between the customer and internal departments, ensuring smooth communication and issue resolution.</li><li>Meet or exceed customer satisfaction, productivity, and quality goals.</li><li>Follow company policies and procedures while contributing to process improvements that enhance customer interactions.</li></ul>

Customer Service Representative We are looking for a Customer Service Representative to join our team in St. Paul, MN for a short-term assignment. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.Key Responsibilities:<ul><li>Provide friendly and professional customer service via phone, email, and in-person interactions.</li><li>Address customer inquiries, concerns, and complaints in a timely and efficient manner.</li><li>Process orders, returns, and account updates while ensuring accuracy.</li><li>Maintain and update customer records in company databases.</li><li>Assist with data entry, documentation, and administrative support as needed.</li><li>Collaborate with internal teams to resolve customer issues and ensure smooth operations.</li><li>Follow company policies and procedures to ensure compliance and consistency in customer service delivery.</li><li>Identify opportunities for process improvements to enhance the customer experience.</li></ul>

Medical Billing Specialist We are seeking a Medical Billing Specialist to join our team in the Healthcare industry, based in Minneapolis, Minnesota. The primary responsibilities of this role include maintaining patient accounts, coordinating benefits, and ensuring accurate billing procedures. This position offers an opportunity for a contract to permanent employment. Responsibilities: • Administer accurate and timely processing of patient accounts.• Verify and secure correct insurance benefits for patients.• Confirm waiver coverage for patient accounts.• Validate the accuracy of patient information within accounts.• Identify what items are covered by payors and coordinate benefits accordingly.• Monitor patient accounts and take necessary actions.• Utilize customer service skills to resolve patient inquiries.• Carry out high-volume data entry tasks.• Perform insurance verifications for medical purposes.• Leverage general computer knowledge, specifically Microsoft Outlook and Teams, for data entry and communication purposes.

Customer Service Representative We are seeking a Customer Service Representative to join our team in Minneapolis, Minnesota. This role is within the healthcare industry and offers a long-term contract employment opportunity. The successful candidate will be responsible for managing customer applications, maintaining accurate customer records, and resolving customer inquiries. The role also includes monitoring customer accounts and taking necessary action. Responsibilities • Efficiently manage customer credit application processing• Ensure customer credit records are up-to-date and accurate• Address customer inquiries in a timely and detail-oriented manner• Monitor customer accounts and take appropriate action when necessary• Foster a positive customer service experience by maintaining a high standard of service• Use video communication tools effectively to engage with customers• Leverage knowledge of healthcare specific systems such as HealthCare.gov and TRICARE• Utilize R Code for data analysis and reporting as necessary• Collaborate with offshore teams to ensure seamless service delivery• Adhere to the National Industrial Security Program (NISP) standards in all task

Customer Service Assistant Robert Half is sourcing a motivated and personable Customer Service Assistant to join our client’s team on-site in St. Louis Park, MN. In this role, you will act as the front-line support for customers, ensuring their needs are met with professionalism, efficiency, and care. If you excel in problem-solving, communication, and providing exceptional service, this is a fantastic opportunity to grow your career! Responsibilities:<ul><li>Respond promptly to customer inquiries through phone, email, or in-person interactions, providing accurate and helpful information</li><li>Resolve customer concerns or complaints effectively, escalating issues to supervisors when necessary.</li><li>Maintain detailed and accurate records of customer interactions using internal systems.</li><li>Process orders, returns, and account updates efficiently and in accordance with company policies.</li><li>Collaborate with other departments to ensure customer needs are met and issues resolved in a timely manner.</li><li>Support the team in identifying trends in customer feedback and recommend solutions for improving service.</li><li>Stay up to date on product and service offerings to provide comprehensive assistance to customers.</li></ul>

Customer Service Representative We are offering a long term contract employment opportunity in the higher education industry for a Customer Service Representative based in Minneapolis, Minnesota. This role focuses on providing excellent customer service through various communication channels, processing customer inquiries and maintaining accurate customer records. Responsibilities: • Handle outbound calling campaigns to leads, opportunities, and applications • Efficiently determine the needs of callers and prospects to ensure effective transfer to the appropriate team or individual • Support the needs of prospects, applicants, and learners • Ensure a friendly and welcoming impression for inbound callers • Manage outbound calls to prospects who have expressed interest in information • Assist in other call campaign efforts as per the organization's requirements • Maintain data integrity in Excel and CRM • Balance various workflow tasks throughout the day • Carry out additional administrative tasks as assigned.

Customer Service Representative Associate We are offering a contract employment opportunity for a Customer Service Representative Associate. The Customer Service Representative Associate role is crucial in our team, while working remotely. Responsibilities:· Provide support to the customer relations team. · Billing question resolutions· Assistance with account review· Assist with patient payments, financial assistance applications, and other customer service related inquiries.

Collections Specialist We are offering a contract to permanent employment opportunity for a Collections Specialist in Brooklyn Center, Minnesota. The role focuses on resolving unpaid accounts and ensuring accurate records in the industry. As a Collections Specialist, you will be tasked with managing customer accounts, processing payments, and handling customer inquiries. Responsibilities • Coordinate the resolution of outstanding balances on customer accounts. • Liaise with consumers, insurance providers, and authorized third parties to discuss payment plans or resolve unpaid balances. • Verify and process customer payments and adjustments promptly and accurately. • Investigate and analyze missing information on customer accounts. • Utilize skills in Accounting Software Systems. • Ensure the proper functioning of collection processes and procedures. • Collaborate with the team to maintain accurate customer credit records. • Monitor customer accounts and take the necessary action when needed. • Handle customer inquiries related to their accounts and payments. • Manage customer credit applications and process them accurately and efficiently.

Customer Service Representative We are offering a contract to hire employment opportunity for a Customer Service Representative in the manufacturing industry in Bloomington, Minnesota. As a Customer Service Representative, you will be in charge of managing customer interactions, resolving service issues, processing sales orders, and providing administrative support. Responsibilities: • Assisting customers with their inquiries regarding order status, product details, warranty information, and more.• Accurately processing and fulfilling orders for stock products and accessories.• Working closely with the sales team to address and resolve sales and service-related issues proactively.• Documenting all customer interactions and actions taken in Salesforce.com.• Investigating and resolving any issues related to mis-shipments, financial matters, or product history.• Providing internal support for the manufacturing facility by communicating with customers for order clarification and necessary changes to custom orders.• Keeping customers updated regarding product delivery commitments.• Undertaking special projects as assigned by the management.• Utilizing your skills in administrative assistance, data entry, written communication, email correspondence, phone system operations, and Office Suite (Excel and Word).

Call Center Representative Are you a problem-solver with excellent communication skills and a passion for providing outstanding customer service? Robert Half is partnering with a Twin Cities organization to hire full-time Call Center Representatives for an on-site role. In this position, you’ll serve as the first point of contact for customers, handling inquiries, resolving issues, and delivering an exceptional customer experience. If you enjoy working in a fast-paced environment and thrive on helping others, this may be the opportunity for you! Responsibilities:<ul><li>Manage a high volume of inbound and outbound calls while delivering professional, courteous, and empathetic support to customers.</li><li>Listen actively to understand customer concerns, troubleshoot issues, and provide accurate information or solutions.</li><li>Document customer interactions, inquiries, and resolutions in the company’s database thoroughly and efficiently.</li><li>Adhere to company scripts and handle a variety of situations, including complaints, subscription changes, or account assistance.</li><li>Collaborate with internal teams to resolve complex issues and ensure customer satisfaction.</li><li>Stay up to date on company services, products, and policy changes to provide informed assistance.</li></ul>

Customer Service Representative Robert Half has an excellent career opportunity for an articulate, highly skilled customer service representative in the south/west Minnesota metro. Do you love building solid customer relationships? Then this position may be for you. This position is based in a dynamic, rapidly changing call center. How you will make an impact:<ul><li>Receiving and placing telephone calls</li><li>Provides accurate, friendly customer service in a timely fashion</li><li>Respond promptly to customer inquiries, questions, and requests</li><li>Acknowledge and resolve customer complaints or issues</li><li>Maintain knowledge of the company's products and services</li><li>Accurately enter and process orders</li><li>Ensure customer satisfaction and provide professional customer support.</li><li>Maintain a positive attitude and professional demeanor at all times</li></ul>

Customer Service Representative We are in the process of hiring a Customer Service Representative based in Shakopee, Minnesota. The role is pivotal to our operations in the sector, providing a unique opportunity to those interested in a long term contract employment opportunity. The job requires a keen focus on customer service and account management. Responsibilities • Efficiently handle and resolve customer inquiries • Monitor customer accounts and execute appropriate actions • Process applications for customer credit with precision • Ensure the upkeep of accurate records pertaining to customer credit • Provide exceptional customer service at all times

Master Data Specialist We are looking for a Master Data Specialist to join a team in Saint Paul, Minnesota. This role is crucial to ensuring vendor, customer, and banking data is accurate and well-maintained, supporting our ongoing transition to Microsoft Dynamics 365 (D365) across multiple operating companies. Responsibilities • Review, validate, and cleanse vendor, customer, and banking data to maintain a high standard of accuracy, completeness, and consistency across records. • Establish and enforce data governance policies, procedures, and standards to maintain ongoing data integrity and compliance within the organization.• Collaborate closely with cross-functional teams, including procurement, sales, finance, IT, and external vendors, to resolve data discrepancies and align data processes.• Regularly audit master data to identify and correct inaccuracies and redundancies, ensuring data quality in D365 and related ERP systems.• Act as a go-to expert on vendor, customer, and banking data, offering insights into best practices for data management and its integration into ERP workflows. *Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment. Please submit your resume and call Jordan Lynch at 651-293-3973 for review and consideration.

Medicaid Healthcare Customer Service Representative We are seeking a Customer Service Representative Senior to join our team in the Healthcare/NHS industry!. This role offers a long-term contract employment opportunity, where you will be responsible for processing customer inquiries and maintaining precise records. Hiring in Central, Mountain and Pacific time zones only. Medicaid experience is required. Responsibilities:• Efficiently handle and respond to 50-70 inbound calls every day • Tackle inquiries from both members and providers with utmost professionalism • Ensure prompt and accurate disposition of claims • Keep track and provide updates on authorization status • Master and adhere to internal workflow processes within the department • Display empathy and compassion while interacting with customers • Maintain punctuality and reliability for smooth operations • Cater to customers by providing service in different languages such as Spanish, Vietnamese, Farsi, Korean, Chinese whenever necessary • Utilize your knowledge in healthcare and call center environment to deliver quality service.

Outbound Customer Service Representative We are in search of a Bus Ops Spclst/24/BUS163 to join our team in the healthcare industry located in MINNEAPOLIS, Minnesota. The role will focus on processing customer applications, maintaining customer records, and resolving customer inquiries in an efficient and timely manner. This role also involves monitoring customer accounts and taking appropriate actions when necessary. This opportunity offers a long term contract employment. Responsibilities: • Efficiently process customer credit applications related to healthcare services • Maintain and manage customer credit records accurately • Resolve customer inquiries in a timely manner, ensuring high levels of customer satisfaction • Monitor customer accounts regularly and take necessary actions in line with company policies • Use TRICARE and HealthCare.gov systems to manage customer accounts and inquiries • Leverage skills in R Code and Offshore operations to improve customer service efficiency • Use video tools effectively for customer communication and internal meetings • Collaborate with team members to ensure a smooth and efficient workflow • Adhere to all company guidelines and regulations related to the role.

Medical Collections Specialist We are offering a short term contract employment opportunity for a Medical Collections Specialist in Eagan, Minnesota. Working within the healthcare and social assistance sectors, you will be managing the collection process for past due patient accounts, negotiating payment arrangements, and delivering high-quality customer service. Responsibilities: • Handle and resolve patient inquiries concerning past due balances • Manage a portfolio of past due patient accounts, overseeing the collection process • Negotiate fair payment arrangements with patients, adhering to organization and industry guidelines • Maintain accurate patient records within the EHR system • Send notifications of delinquency and final notices to patients • Work in collaboration with the claims team to file appeals when necessary • Monitor accounts receivable and make adjustments as needed • Perform additional tasks as assigned by the revenue cycle leadership team.

Medical Collections Specialist We are seeking a detail-oriented and customer-focused Medical Collections Specialist with 1–2 years of relevant experience to join our team. In this role, you will be responsible for reaching out to patients with outstanding balances to establish and manage payment plans. Your efforts will contribute to the financial health of our medical organization by ensuring timely and effective collections, all while maintaining a positive and professional rapport with patients. Key Responsibilities:<ul><li>Patient Account Management: Contact individuals with outstanding medical balances by phone, email, or mail in a professional and courteous manner.</li><li>Payment Plan Negotiations: Collaborate with patients to understand their financial situations and set up manageable payment plans that comply with company policies and regulatory requirements.</li><li>Account Follow-up: Regularly review and monitor accounts to ensure compliance with agreed-upon payment terms and follow up with patients as needed.</li><li>Customer Service: Provide exceptional service by addressing patient inquiries regarding their balances, payment plans, and insurance concerns while maintaining a compassionate and empathetic approach.</li><li>Documentation: Accurately document all interactions with patients, payment plan agreements, and collection efforts in the system for proper account auditing and compliance.</li><li>Compliance Adherence: Follow all applicable laws, regulations, and company policies related to medical billing and collections, such as HIPAA.</li><li>Collaboration: Work closely with the billing and accounting teams to resolve discrepancies, insurance issues, and other barriers to successful account resolution.</li><li>Reporting: Contribute to regular reporting on collection status, payment trends, and outstanding balances to management.</li></ul>

Medical Front Desk Specialist We are on the search for a contract to hire Medical Front Desk Specialist to join our team in the non-profit industry, situated in Saint Paul, Minnesota. In this role, you'll be the first point of contact for our patients, ensuring smooth administrative processes and providing exceptional customer service. You'll also play a vital role in data management, project coordination, and administrative support. Responsibilities:• Act as the primary contact for our clinical programs, providing information to clients and the public as needed.• Manage clinical staff schedules, including making reminder calls and sending reminder letters.• Handle administrative tasks such as typing memos, managing calendars, scheduling meetings, and preparing program materials.• Facilitate the intake process, including preparing intake packets and coordinating necessary paperwork with the clinical team.• Answer phones and route calls to appropriate program staff, taking clear, detailed messages when necessary.• Greet clients and visitors professionally, directing them as appropriate, and monitor the waiting area to assist clients as needed.• Complete the administrative process for initial referral, intake, scheduling, opening, and closing of clients.• Maintain program databases, ensuring accurate client information and HIPAA data entry, and generate reports from these systems.• Assist with troubleshooting basic PC and printer problems and educate end-users on basic computer and printer usage.• Support the planning and implementation of project activities, including giving feedback on efficiency and process improvements.

Senior Accounts Payable Specialist We are offering a contract to permanent employment opportunity for a Senior Accounts Payable Specialist in Saint Paul, Minnesota. This role is critical within the manufacturing industry, where you will be responsible for processing payable invoices, performing account reconciliation, and managing weekly account payable tasks. Responsibilities:• Efficiently process payable invoices using Navision software• Conduct check runs and manage ETF tasks• Maintain and manage expense accounts using Concur software• Perform interest calculations and bank reconciliations to ensure accurate financial records• Utilize your skills in Accounts Payable (AP) to maintain financial accuracy• Investigate and resolve any discrepancies in payable invoices• Regularly review and update customer credit records• Handle customer inquiries and resolve any issues promptly• Monitor customer accounts and take appropriate action for any irregularities• Collaborate with other departments to ensure smooth financial operations. *Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment. Please submit your resume and call Jordan Lynch at 651-293-3973 for review and consideration.

M&A Integration Specialist We are hiring for an M& A Integration Specialist to support our client in the government technology solutions space. This role primarily focuses on processing and integrating the contracts of acquired companies into our system. This position offers a short-term, remote contract employment opportunity. Responsibilities: • Carefully review and comprehend legal terms and conditions present in contracts• Organize, manage and maintain detailed data efficiently• Undertake the responsibility of the Asset Master process• Map relevant terms, conditions, and attributes into an Excel file• Upload the processed data into our SalesForce instance• Be proactive in communicating updates and issues• Keep track of customer accounts and take necessary actions if required• Ensure accurate customer credit records are maintained at all times

Accounts Payable Specialist Temp: Robert Half in Minneapolis is seeking an Accounts Payable Specialist! The Accounts Payable Specialist will be expected to handle high volume matching, batching and coding invoices. Other responsibilities include processing expense reports, updating and reconciling sub-ledger to the general ledger and processing checks. Major responsibilities - Complete full-cycle A/P - Carry out daily processes and controls accurately and on time, and ensure compliance with company policies - Provide support to internal business partners - Provide administrative assistance to the AP/Finance Department - Execute additional tasks as needed - Assist with internal and external audits as needed - Open, organize, and distribute department mail daily - Maintain proper storage of invoices, checks, and other documents by organizing, logging, scanning, and filing them - Validate, record and send checks, including expediting special handling

Desktop Support Specialist Desktop Support Specialist based in Saint Paul, Minnesota. Responsibilities:• Utilize the Software Center Configuration Manager (SCCM) to image the equipment accurately.• Provide support to senior technical staff in the placement of equipment, which may involve travel between different city locations.• Examine incoming and outgoing equipment for any physical damage, documenting and reporting any findings.• Handle the removal, disk wiping, and packing of equipment for return to the vendor.• Conduct basic troubleshooting of hardware/software using standard Dell and Microsoft tools, to maintain optimal performance.• Provide customer service support, addressing and resolving any issues or inquiries.• Manage tickets within the ServiceNow tracking system, ensuring efficient tracking and resolution of issues.

Trade Compliance Specialist We are offering a contract employment opportunity for a Trade Compliance role in the manufacturing industry, located in Minneapolis, Minnesota. The role involves using a range of systems including Microsoft Excel, SAP, and Harmonized Tariff Schedule among others. Responsibilities: · Successfully ensure that the company is exceeding requirements related to trade laws, agreements, and sanctions.· Accurately and proactively audit import/export processes to ensure compliance with up-to-date customs regulations and trade agreements. · Coordinate periodic internal and external audits globally. Establish and implement corrective/preventive actions to continually improve performance.· Effectively collaborate with logistics, quality, customer service, and sales, to resolve trade compliance issues and mitigate risks.· Apply for and manage all export-import licensing.· Lead and coordinate activities involved in export/import regulatory compliance including ITAR, EAR99, specially designed, and ECCN product classifications, harmonized tariff classifications, country of origin determination, product valuation reporting, export license applications, ACE reporting, obtaining and reviewing end use statements for exports, and sanctioned party list screening.· Proactively monitor, interpret, and communicate environmental regulations to ensure all company processes and activities align with applicable laws at all times.· Lead and coordinate the development, review company position statements and policies on areas such as product content, component content, and export control. · Assist the company in preparing, submitting, tracking, and monitor licensing, certificate of origin documentation and any special permit required for importing of supplies.· Work with Commerce & State Jurisdiction, classifications and USG policy related to technology and international relations.

Accounts Receivable Specialist We are in search of a committed Accounts Receivable Specialist to join our client's team in Vadnais Heights, Minnesota. With your role as an Accounts Receivable Specialist, you will be expected to manage customer credit applications, maintain accurate records, and address customer inquiries. You will also be tasked with observing customer accounts and taking the necessary action. Responsibilities:• Accurately process and manage customer credit applications with efficiency• Monitor and maintain precise records of customer credit• Address and resolve customer inquiries related to their accounts• Manage daily cash applications, including ACH and check deposits• Assist with billing and invoice summations• Oversee the Accounts Receivable email box and ensure all requests are fulfilled• Assist in Collections as and when required• Submit invoices for payments through various client portals. *Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment. Please submit your resume and call Jordan Lynch at 651-293-3973 for review and consideration.

Customer Service Representative We are in search of a Customer Service Representative to join our team based in Minneapolis, Minnesota. As a Customer Service Representative, you will serve as the initial point of contact for our learners, addressing their queries and concerns via phone, live chat, or email. This role requires you to effectively manage your time, solve problems, and demonstrate excellent communication and technological skills. Responsibilities: • Act as the primary point of contact for learners, addressing their questions, comments, and concerns. • Utilize effective communication skills to understand and respond to both learners and team members. • Demonstrate problem-solving skills by utilizing available resources to assist learners in any situation. • Prioritize and manage tasks effectively in a fast-paced, dynamic environment. • Adhere to team workflows and ensure efficiency in all interactions. • Demonstrate punctuality and reliability, particularly in a remote work setting. • Display proficiency in computer usage and smart devices and develop competencies with third-party tools including Microsoft Office, Zendesk, Labster, and more. • Troubleshoot device issues for learners as needed. • Process customer credit applications accurately and efficiently. • Maintain accurate customer credit records.

Next Results Page

TalentMatch®

51 results for Customer Experience Specialist in Minneapolis, MN

TalentMatch^®