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17 results for Desktop Support Analyst in Minneapolis, MN

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Are you passionate about delivering a world-class customer experience? Do you thrive at solving problems and helping others succeed? We are looking for motivated candidates to join a fast-paced technical support team in a dynamic environment.

Key Responsibilities:

Provide font-line end-user support for 2000+ internal customers Salesforce configuration changes, including new fields, page layouts, and validation rules to meet the needs of the business.
Salesforce account setup, adding sharing rules and public groups, user admin setup.
Maintain all aspects of users and license management including user setup/deactivation, roles, profiles, public groups and permissions in a Salesforce
Troubleshoot customized Salesforce features, such as custom objects, permissions, and workflows within the company's implementation.
Provide support for Salesforce Service Cloud, addressing issues related to customer service, case management, and automation processes.
Ensure smooth functionality of tools and platforms integrated with Salesforce, such as Microsoft Teams or ServiceNow.
Diagnose data integration problems between Salesforce and other systems (e.g., ServiceNow, financial platforms, or custom applications), addressing issues like failed requests, bad response codes, or mismatched data.
Investigate and optimize automated workflows using API knowledge to reduce repetitive tasks and improve efficiency.
Utilize debugging tools such as Postman to simulate API calls, diagnose issues, and validate data transactions between systems.
Provide technical support for custom workflows or apps built on Salesforce that rely on API integrations, resolving errors or misconfigurations impacting functionality.

Please contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com) to learn more.

At least one year of technical support experience in Salesforce, including demonstrated critical thinking and problem-solving skills.
Salesforce Admin and Salesforce Service Cloud certifications are highly desired.

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

17 results for Desktop Support Analyst in Minneapolis, MN

Salesforce Technical Support Analyst Are you passionate about delivering a world-class customer experience? Do you thrive at solving problems and helping others succeed? We are looking for motivated candidates to join a fast-paced technical support team in a dynamic environment. Key Responsibilities:<ul><li>Provide font-line end-user support for 2000+ internal customers Salesforce configuration changes, including new fields, page layouts, and validation rules to meet the needs of the business. </li><li>Salesforce account setup, adding sharing rules and public groups, user admin setup. </li><li>Maintain all aspects of users and license management including user setup/deactivation, roles, profiles, public groups and permissions in a Salesforce</li><li>Troubleshoot customized Salesforce features, such as custom objects, permissions, and workflows within the company's implementation.</li><li>Provide support for Salesforce Service Cloud, addressing issues related to customer service, case management, and automation processes.</li><li>Ensure smooth functionality of tools and platforms integrated with Salesforce, such as Microsoft Teams or ServiceNow.</li><li>Diagnose data integration problems between Salesforce and other systems (e.g., ServiceNow, financial platforms, or custom applications), addressing issues like failed requests, bad response codes, or mismatched data.</li><li>Investigate and optimize automated workflows using API knowledge to reduce repetitive tasks and improve efficiency.</li><li>Utilize debugging tools such as Postman to simulate API calls, diagnose issues, and validate data transactions between systems.</li><li>Provide technical support for custom workflows or apps built on Salesforce that rely on API integrations, resolving errors or misconfigurations impacting functionality.</li></ul> Please contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com) to learn more.

Desktop Support Technician Join a rapidly growing organization with over 5,000 employees, currently in expansion mode through acquisitions. This dynamic environment offers the opportunity to work with diverse teams and big personalities, making it an exciting place to grow your careerI am seeking a motivated and adaptable Level 2 Support Specialist to provide exceptional IT support in person and remotely. This role requires a go-getter with strong communication skills who thrives in a fast-paced, sometimes ambiguous environment. If like challenges and enjoy engaging with a large user base, this opportunity is for you. If you are ready to take the next step in your IT career and thrive in a vibrant workplace, I encourage you to apply today or reach out to Michelle Besler at 612-429-6736

IT End User Support Analyst II We’re looking for a skilled and customer-focused IT End User Support Analyst II to join our internal tech support team. In this role, you'll be responsible for providing high-level support to employees across various locations, ensuring smooth operation of end-user technology. You’ll handle escalated issues, offer expert troubleshooting, and contribute to both day-to-day operations and ongoing IT initiatives. This is a great opportunity for someone who enjoys a mix of hands-on technical work and direct user support, with a focus on delivering outstanding service in a professional environment. Key Responsibilities:<ul><li>Provide advanced technical support for internal users, both remotely and on-site, across a hybrid work environment.</li><li>Troubleshoot and resolve issues related to laptops, desktops, docking stations, monitors, printers, mobile devices (iOS/Android), and related peripherals.</li><li>Serve as a subject matter expert and escalation point for tier 1 support staff, assisting with more complex technical problems.</li><li>Support software and OS environments, with a strong emphasis on Windows 11, Microsoft 365, macOS, SharePoint, and Teams.</li><li>Perform system configuration, imaging, deployment, and upgrades for Windows and Mac devices using tools such as Microsoft Endpoint Manager, Intune, and Jamf.</li><li>Manage user access and authentication issues using tools like Okta SSO and Active Directory.</li><li>Monitor and respond to incidents through ticketing systems (e.g., Jira Service Management), ensuring timely resolution and thorough documentation.</li><li>Maintain hardware inventory, assist with hardware procurement, and manage RMA processes when necessary.</li><li>Create and update internal knowledge base documentation and provide training to end users.</li><li>Participate in or lead technical project work, including office tech refreshes, software rollouts, and process improvement initiatives.</li><li>Support ITIL-based practices including incident, request, and change management.</li></ul> Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf(.com).

Help Desk Analyst II ***100% onsite in Minneapolis, MN*** We are seeking a Help Desk Analyst to join our team in the construction/contractor industry, located in Minneapolis, Minnesota. This position offers a long term contract employment opportunity. As a Help Desk Analyst I, you will primarily be responsible for providing technical support for our Microsoft and construction applications, along with some desktop deployment activities. Responsibilities:• Provide technical support for Microsoft and construction related applications• Work collaboratively as part of a team of 4 Help Desk technicians• Handle desktop deployment tasks as needed• Respond to and resolve user inquiries in a timely and detail oriented manner• Monitor and maintain accurate customer records• Process customer applications with efficiency and precision• Take appropriate action based on customer account monitoring• Maintain proficiency in Microsoft Windows 10 ANYONE INTERESTED IN FURTHER DETAILS SHOULD CONTACT ROBERT BROMMEL AT 612-503-4032.

Salesforce Application Technical Analyst Do you have a passion for Salesforce and enjoy resolving technical issues? In this role, you will provide top-notch technical support related to Salesforce. The position involves working directly with customers regarding their use of a custom application. Responsibilities:• Provide application support using your Salesforce Administration skills.• Provide exceptional customer support over the phone and through Microsoft Teams.• Collaborate with team members to achieve common goals and support overall team success.• Use your Salesforce experience to resolve technical issues and improve existing models.• Continuously work towards improving the service by offering solutions to prevent recurring service tickets.• Manage time efficiently to meet or exceed service level agreements.• Use your technical acumen and critical thinking skills to resolve complex issues. Interested candidates should submit resumes to sally.lander@roberthalf(com).

Salesforce Technical Analyst As a Salesforce Technical Analyst, you will be a key player in our team, providing technical support to our retail network, leveraging your skills and knowledge to enhance the technologies used. Responsibilities:• Deliver a world-class customer experience, demonstrating professionalism and a customer-focused approach• Collaborate with team members to achieve common goals and provide support to others• Utilize ServiceNow to meet or exceed service level agreements• Employ a continuous improvement mindset, providing solutions to prevent repeat service issues• Manage your time efficiently, focusing on key tasks and priorities• Leverage your technical skills, particularly in Salesforce Administration, to resolve issues and enhance system performance• Use your problem-solving abilities to address technical challenges and improve existing models• Support the processing of customer credit applications and maintain accurate customer credit records• Monitor customer accounts and take appropriate action when necessary.

Salesforce Technical Analyst The Salesforce Technical Analyst will be a crucial component of our team, providing technical support and solutions. This role involves a high level of interaction with clients, both over the phone and via Microsoft Teams, as well as the use of ServiceNow. Responsibilities: • Utilize technical acumen and critical thinking to resolve issues and support the retail network with their technological needs• Deliver a world-class customer experience, maintaining professionalism and a focus on customer satisfaction• Collaborate effectively with team members, prioritizing group success and aiding in their learning• Strive for continuous improvement by offering solutions to prevent repeated service tickets and demonstrating a curiosity and creativity for improving existing models• Manage time efficiently, ensuring service level agreements are met or exceeded• Maintain at least one year of Salesforce experience, utilizing Salesforce Administration and Application Support skills to solve problems and support clients.• Leverage your Salesforce Admin certification and Salesforce Service Cloud certification to enhance service delivery.

ERP Analyst We are seeking an ERP Analyst to join our team. In this role, you will have the opportunity to collaborate with various team members to design and implement effective business solutions. Responsibilities:• Collaborate with a diverse team, including end-users, stakeholders, and subject matter experts, to gather requirements and perform process analysis • Work closely with the development team to transform these requirements into viable business solutions• Conduct testing and validation of any changes to the Dynamics AX setup, configuration, and integration as per business requirements• Provide ongoing support to Dynamics ERP users, troubleshoot issues, and enable end-users to efficiently perform their daily tasks• Monitor, maintain, and support automated Dynamics ERP business processes to ensure smooth operation of critical business functions• Assist in maintaining and updating Dynamics ERP data• Develop comprehensive training documentation and provide training to end users• Support new implementations of Dynamics AX D365 and manage tasks associated with support, implementation, and enhancements• Handle incoming requests and support needs from ERP end users, including intake and triage.

Technical Analyst II, Digital We are offering a contract to permanent employment opportunity for a Technical Analyst II, Digital in Minnetonka, Minnesota. Working in this role, you will support the Digital Product Owner in providing exceptional experiences for our members. This role will involve re-platforming our member portal and strengthening the core functionalities that enable members to interact effectively with their health plans. Responsibilities: • Collaborate with the Digital Product Owner to gather, document, and analyze technical requirements for the member portal and mobile app re-platforming initiative. • Work with engineering teams to convert business requirements into technical specifications, user stories, and acceptance criteria. • Identify gaps and opportunities in the current platform architecture to enhance scalability, security, and performance. • Play an active role in re-platforming the portal by evaluating and documenting current processes, recommending enhancements, and supporting implementation efforts. • Ensure core functionalities such as benefit access, claims viewing, and payments are optimized and seamlessly integrated into the new platform. • Act as a bridge between product, design, engineering, and business stakeholders to ensure alignment on technical solutions and deliverables. • Collaborate with developers to assess the technical feasibility of proposed features and functionalities. • Assist in testing, validating, and troubleshooting the features to ensure successful deployment. • Identify technical dependencies and limitations, ensuring they are addressed early in the planning and development process to mitigate risks and ensure smooth delivery. • Support quality assurance processes by defining test cases, reviewing deliverables, and ensuring features meet functional and technical requirements. • Contribute to the development of technical documentation, including process flows, use cases, and integration guides. • Maintain clear, concise, and up-to-date documentation for technical solutions, workflows, and processes. • Contribute to initiatives that enhance personalized care experiences by leveraging data and analytics to create meaningful interactions within the portal and app.

Sr. Accountant Are you determined to rise to different challenges and reach goals quickly but effectively? Is joining a company in the Manufacturing field an exciting idea? Robert Half is looking for someone like you! In the External reporting Senior Analyst role, you will support the company's goals by preparation of the consolidated financial statements and related footnotes, analyzing and reconciling accounts, analyzing cash flow, establishing budgets and forecasting, researching technical accounting topics, writing accounting position memos, implementation of new accounting standards, and handling internal control maintenance and regulatory reporting. Candidates must be highly skilled at analytics. In this full-time role, you will be well compensated, offered great benefits, and have the chance to grow. Your responsibilities in this role - Preparation of consolidated financial statements and related footnotes- Uphold company standards when working with business partners to ensure compliance with corporate accounting policies, procedures and controls; while also providing support on special requests when required- Contribute to coordinating quarterly reviews and testing with internal and external auditors- Analyze financial information and report on financial results (trends, performance metrics, benchmarks)- Apply oneself to various department-wide initiatives- Adherence to continuously improve the automation of the accounting and reporting process- Complete monthly accounting close procedures and deliverables that includes journal entries, reconciliations, and reports in the compensation area in compliance with GAAP- Consolidation of financial reporting- Apply oneself to various department-wide initiatives ** If you are interested in being considered for this opportunity, please apply, and find me, Courtney Clark, on LinkedIn. **

Senior Web Developer We are on the lookout for a Senior Web Developer to become a part of our team. This role primarily revolves around creating, enhancing, and maintaining ecommerce websites, with a specific focus on SuiteCommerce Advanced. The Senior Web Developer will also be expected to interact with other developers, Business Analysts, Business Subject Matter Experts, and external customers throughout the full software development life cycle. This includes reviewing business requirements, writing technical specifications, application development, defect resolution, deployment, and support within the enterprise standards. This position is 100% remote. Responsibilities:• Develop and enhance ecommerce websites, primarily focusing on the SuiteCommerce Advanced platform• Collaborate with other developers, both internal and external, as well as Business Analysts and Business Subject Matter Experts• Review business requirements and write technical specifications for new features and functionalities• Handle application development, ensuring that all applications meet business requirements and goals• Resolve software defects and ensure that all applications function as intended• Oversee deployment of new applications and features• Provide support within the enterprise standards, ensuring that all systems and applications function smoothly• Conduct research, gather information, interpret data, and recommend solutions to improve system performance and user experience• Provide off-hours support for the support systems, identifying the root cause of system outages and recommending remediation to prevent future outages• Use a variety of skills including Atlassian Jira, Backend Development, Bug Tracking, Client Side Scripting, Content Management System (CMS), AB Testing, Agile Scrum, Ajax, API Development, ASP.NET, Magento, Magento Ecommerce, NetSuite, JavaScript, Node.js, Azure DevOps, jQuery to accomplish tasks and projects• Potentially mentor or onboard other Development resources.

ERP Integration Manager We are offering a long-term contract employment opportunity for a Workday Program Manager in Minneapolis, Minnesota. The role primarily involves managing the implementation of ERP software, specifically Workday, and ensuring that it aligns with the broader organizational strategies and goals. As part of this role, you will be required to work closely with cross-functional teams to deliver high-quality results on time. Responsibilities: • Establishing an ERP PMO (Program Management Office) and implementing governance structures to oversee program activities. • Ensuring that the implementation of Workday and other associated projects aligns with the organization's broader strategies and goals. • Providing strategic insights and recommendations on program progress and necessary adaptations. • Defining program objectives, scope, milestones, deliverables, and timelines in collaboration with stakeholders. • Supervising ERP-related project tasks, including configuration, integration, and data migration activities. • Developing detailed project plans covering schedules, resource allocations, and budget estimates. • Identifying potential risks early on and implementing proactive mitigation strategies. • Addressing and resolving project issues promptly and escalating critical concerns if necessary. • Leading status meetings to keep all parties aligned and informed. • Managing daily operations of ERP software implementations, ensuring vendor commitments, project milestones, and deliverables meet quality standards and deadlines. • Developing and executing a change management strategy to facilitate smooth user adoption. • Designing training programs to support end-user proficiency and readiness. • Documenting lessons learned and sharing best practices for future improvement. • Creating a transition plan to shift from project mode to operational support. • Monitoring and optimizing system performance over time. The ideal pay range is $70-80/hour W2, depending on qualifications, although they may flex for a perfect resource. Benefits available to contract/contract professionals, include medical, vision, dental, and life and disability insurance. Hired contract/contract professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

IAM Manager We have an outstanding opportunity in the west metro. We're seeking an IT Manager who will guide and mentor our small IAM team, ensuring adherence to protocols and regulatory frameworks. Responsibilities: • Guide a small IAM team, providing direction and mentorship.• Ensure a strong understanding and application of identity lifecycle management.• Implement and manage authentication protocols including SAML, MFA, SSO, OAuth, and LDAP.• Oversee SOC audits and maintain knowledge of regulatory frameworks such as NIST and FFIEC.• Utilize skills in Access Control, Cisco Technologies, Firewall Technologies, IDS, IPS, and Active Directory.• Perform Auditing, Authentication, and Configuration Management tasks.• Manage computer hardware and maintain Azure Active Directory.• Utilize MFA, SAML, OAuth, LDAP, SSO, NIST, SOC, and IAM skills to perform job responsibilities.

Accounting ERP Manager We are seeking an Accounting ERP Manager to join our manufacturing team in Plymouth, Minnesota. In this role, you will be entrusted with the task of managing our company's financial reporting package, including related disclosures, while also handling our ERP and consolidation solutions. You will also act as a liaison between the Finance Department and Information Technology staff, vendor resources, and other staff resources that utilize financial systems. Responsibilities: • Oversee the maintenance and management of company general ledgers, preparing departmental, divisional, and consolidated operating and financial statements. • Manage the accounts payable ledger, supervise banking and cashiering activities as needed. • Handle the compilation of consolidated financial statements and related disclosures. • Develop and implement policies and procedures to support the organization's accounting policies. • Interact with outside auditors, participate in occasional auditing projects, and provide information and access to general ledger and other accounting records as required. • Supervise employees by establishing, reviewing, and providing feedback regarding annual performance goals. • Collaborate with corporate and business unit accounting teams to support the financial close process. • Prioritize and monitor the status of special projects continuously. • Research technical accounting guidance and its application to the company. • Maintain the chart of accounts for USGAAP and Japanese GAAP in Oracle. • Lead the Finance Business Systems Analysts for the maintenance, upgrades and other core components of the ERP (Oracle) and other financial system software (Hyperion and SAP), ensuring software modifications and upgrades are successfully tested before implementation to the live environment.

IT Manager We are in search of an IT Manager to join our team located in Bloomington, Minnesota. In this role, you will mainly focus on IT operations, applications, and infrastructure management. Additionally, you will also be responsible for modernizing technology and leading strategic projects such as ERP migration and IT Service Management tools implementation. This role also necessitates the management and mentorship of a small team. Responsibilities: • Lead process, ensuring all IT operations, applications, and infrastructures are thoroughly documented and transitioned.• Conduct a comprehensive assessment of the current IT architecture, identifying areas for improvement and modernization opportunities.• Oversee the modernization of technology, legacy applications, and infrastructure in alignment with business objectives.• Drive the migration of ERP, align new IT Service Management tools, and support strategic projects.• Manage and mentor a small team, fostering a culture of ownership, communication, and collaboration.• Take charge of ongoing IT-related projects and initiatives with a focus on business-centric needs.• Act as an IT representative on the global leadership team, defining needs and prioritizing initiatives.• Manage a network of external vendors and partners, overseeing contracts and performance to extend team capabilities as required.• Oversee the hybrid IT environment, including on-premises infrastructure, cloud resources, and SaaS applications.• Ensure connectivity and alignment between modern and legacy technologies, strategically driving transformation.

IT Accountant/Manager/Director The role focuses on managing audit and risk surveillance activities aligned with IIA standards and the Internal Audit & Advisory Services Charter. Key duties include implementing data-enabled Key Risk Indicators (KRI) and Continuous Auditing (CA) strategies, resolving data acquisition and reporting challenges, and fostering collaboration with IT risk leaders. Additional responsibilities involve driving IT risk strategies, managing Risk Response processes, ensuring consistent risk scoring, and supporting special projects directed by audit leadership. These efforts aim to strengthen risk management and deliver actionable audit outcomes. This opportunity comes with Medical, Dental/Vision, 401k match, Life insurance, PTO

Manager of Network Technology Our client is seeking a Manager of Network Technology who will play a crucial role in leading strategic network initiatives, managing our enterprise communication infrastructure, and developing team members. Responsibilities:• Lead strategic initiatives for data network and security technologies using Agile and Lean practices.• Translate business goals into technology strategies and execute them rapidly.• Manage and modernize our enterprise communication infrastructure.• Foster a culture of innovation and excellence within the team.• Oversee the recruitment and hiring process, ensuring the team is equipped with top talent.• Monitor and manage the budget, with a focus on technology investments.• Collaborate on setting architectural standards and best practices for consistency and quality.• Keep track of emerging tech trends to aid in organizational advancement.• Build strong relationships with our customers and provide tailored solutions to their needs.• Deliver exceptional customer service and communication.

Technology Doesn't Change the World, People Do.®

17 results for Desktop Support Analyst in Minneapolis, MN

Technology Doesn't Change the World, People Do.^®