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11 results for Help Desk Tier 2 in Minneapolis, MN

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***100% onsite in Minneapolis, MN***

We are seeking a Help Desk Analyst to join our team in the construction/contractor industry, located in Minneapolis, Minnesota. This position offers a long term contract employment opportunity. As a Help Desk Analyst I, you will primarily be responsible for providing technical support for our Microsoft and construction applications, along with some desktop deployment activities.

Responsibilities:

• Provide technical support for Microsoft and construction related applications

• Work collaboratively as part of a team of 4 Help Desk technicians

• Handle desktop deployment tasks as needed

• Respond to and resolve user inquiries in a timely and detail oriented manner

• Monitor and maintain accurate customer records

• Process customer applications with efficiency and precision

• Take appropriate action based on customer account monitoring

• Maintain proficiency in Microsoft Windows 10

ANYONE INTERESTED IN FURTHER DETAILS SHOULD CONTACT ROBERT BROMMEL AT 612-503-4032.

• Demonstrated experience as a Help Desk Analyst in the construction/contractor industry.
• Proficiency in Microsoft Windows 10 is essential.
• Exceptional problem-solving skills, particularly in technical troubleshooting.
• Excellent verbal and written communication skills for customer service interactions.
• Ability to work efficiently in a fast-paced environment, managing multiple tasks simultaneously.
• Demonstrated knowledge of IT principles, concepts, and methods.
• Capacity to provide technical support, including installation, troubleshooting, problem resolution, and maintenance.
• Willingness to stay updated on the latest industry trends and technological advancements.
• Capability to work collaboratively in a team as well as independently.
• Familiarity with IT security principles and data management.
• A relevant degree in Computer Science, Information Technology, or related field.
• Detail oriented certifications would be advantageous.
• Availability for shift work may be required as IT support is needed around the clock.
• Demonstrated ability to maintain a high degree of confidentiality.
• Experience in training and guiding staff in IT related areas.

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

11 results for Help Desk Tier 2 in Minneapolis, MN

Help Desk Analyst II ***100% onsite in Minneapolis, MN*** We are seeking a Help Desk Analyst to join our team in the construction/contractor industry, located in Minneapolis, Minnesota. This position offers a long term contract employment opportunity. As a Help Desk Analyst I, you will primarily be responsible for providing technical support for our Microsoft and construction applications, along with some desktop deployment activities. Responsibilities:• Provide technical support for Microsoft and construction related applications• Work collaboratively as part of a team of 4 Help Desk technicians• Handle desktop deployment tasks as needed• Respond to and resolve user inquiries in a timely and detail oriented manner• Monitor and maintain accurate customer records• Process customer applications with efficiency and precision• Take appropriate action based on customer account monitoring• Maintain proficiency in Microsoft Windows 10 ANYONE INTERESTED IN FURTHER DETAILS SHOULD CONTACT ROBERT BROMMEL AT 612-503-4032.

IT End User Support Analyst II We’re looking for a skilled and customer-focused IT End User Support Analyst II to join our internal tech support team. In this role, you'll be responsible for providing high-level support to employees across various locations, ensuring smooth operation of end-user technology. You’ll handle escalated issues, offer expert troubleshooting, and contribute to both day-to-day operations and ongoing IT initiatives. This is a great opportunity for someone who enjoys a mix of hands-on technical work and direct user support, with a focus on delivering outstanding service in a professional environment. Key Responsibilities:<ul><li>Provide advanced technical support for internal users, both remotely and on-site, across a hybrid work environment.</li><li>Troubleshoot and resolve issues related to laptops, desktops, docking stations, monitors, printers, mobile devices (iOS/Android), and related peripherals.</li><li>Serve as a subject matter expert and escalation point for tier 1 support staff, assisting with more complex technical problems.</li><li>Support software and OS environments, with a strong emphasis on Windows 11, Microsoft 365, macOS, SharePoint, and Teams.</li><li>Perform system configuration, imaging, deployment, and upgrades for Windows and Mac devices using tools such as Microsoft Endpoint Manager, Intune, and Jamf.</li><li>Manage user access and authentication issues using tools like Okta SSO and Active Directory.</li><li>Monitor and respond to incidents through ticketing systems (e.g., Jira Service Management), ensuring timely resolution and thorough documentation.</li><li>Maintain hardware inventory, assist with hardware procurement, and manage RMA processes when necessary.</li><li>Create and update internal knowledge base documentation and provide training to end users.</li><li>Participate in or lead technical project work, including office tech refreshes, software rollouts, and process improvement initiatives.</li><li>Support ITIL-based practices including incident, request, and change management.</li></ul> Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf(.com).

Desktop Support Technician Join a rapidly growing organization with over 5,000 employees, currently in expansion mode through acquisitions. This dynamic environment offers the opportunity to work with diverse teams and big personalities, making it an exciting place to grow your careerI am seeking a motivated and adaptable Level 2 Support Specialist to provide exceptional IT support in person and remotely. This role requires a go-getter with strong communication skills who thrives in a fast-paced, sometimes ambiguous environment. If like challenges and enjoy engaging with a large user base, this opportunity is for you. If you are ready to take the next step in your IT career and thrive in a vibrant workplace, I encourage you to apply today or reach out to Michelle Besler at 612-429-6736

Associate Attorney We are working with a well-established, top-tier law firm in the TC Metro area to find a 2+ year Civil Litigation Attorney. You will have the opportunity to work on challenging cases, collaborate with experienced attorneys, and broaden your experience. This is an excellent opportunity for attorneys interested in transitioning into a different area of civil litigation practice. Overview:<ul><li>Conduct comprehensive legal research, analysis, and drafting of motions, briefs, and other legal documents pertaining to civil litigation matters.</li><li>Assist in all phases of litigation, from case inception to resolution, including discovery, trial preparation, and appellate proceedings.</li><li>Engage in strategic case analysis and develop innovative legal strategies to achieve favorable outcomes for assigned clients.</li><li>Cultivate strong client relationships through effective communication and personalized legal counsel.</li><li>Represent clients in court hearings, arbitrations, and settlement negotiations with professionalism and integrity.</li></ul>

Clinical Applications Specialist **** Hybrid with 2 days onsite in East metro Twin Cities*** Robert Half has a client in the medical field hiring for a permanent Electronic Medical Records (EMR/EHR) Administration Support Specialist. In this role you would work on a 2 person team supporting end users at clinics around the Twin Cities on any tier 1 to 3 issues. Daily support can range from basic navigation/functionality questions for new hires to detailed and unique situations that will require research to resolve. This is a small team so you'll be able to work on a wide variety of technical issues and along with partnering directly on the support and maintenance of the EMR system through patching and maintenance windows. Responsibilities: • Provide consultation, configuration, testing, support, and training for clinical technology applications to enhance workflow efficiency and patient care. • Develop a deep understanding of user workflows and assigned systems, and recommend improvements to optimize utilization. • Lead system upgrades, ensuring they are carried out through accurate configuration, rigorous testing, and comprehensive training. • Manage resources across various projects, ensuring any issues are addressed promptly and escalated where necessary. • Collaborate in the creation of training materials and documentation, and facilitate communication between IT and operations departments. • Participate in committees and system evaluations to address clinical computing needs. • Continually develop your skills and knowledge in organization-specific clinical technologies. • Maintain expertise in a variety of technologies such as Cisco, Citrix, Cloud, Dell, Firewall, and Backup technologies, as well as Active Directory and Computer Hardware. • Apply your knowledge of AB Testing and Cluster Analysis to improve system efficiency and effectiveness. ANYONE INTERESTED IN MORE DETAILS SHOULD CONTACT ROBERT BROMMEL AT 612-503-4032.

IT Accountant/Manager/Director The role focuses on managing audit and risk surveillance activities aligned with IIA standards and the Internal Audit & Advisory Services Charter. Key duties include implementing data-enabled Key Risk Indicators (KRI) and Continuous Auditing (CA) strategies, resolving data acquisition and reporting challenges, and fostering collaboration with IT risk leaders. Additional responsibilities involve driving IT risk strategies, managing Risk Response processes, ensuring consistent risk scoring, and supporting special projects directed by audit leadership. These efforts aim to strengthen risk management and deliver actionable audit outcomes. This opportunity comes with Medical, Dental/Vision, 401k match, Life insurance, PTO

Salesforce Technical Support Analyst Are you passionate about delivering a world-class customer experience? Do you thrive at solving problems and helping others succeed? We are looking for motivated candidates to join a fast-paced technical support team in a dynamic environment. Key Responsibilities:<ul><li>Provide font-line end-user support for 2000+ internal customers Salesforce configuration changes, including new fields, page layouts, and validation rules to meet the needs of the business. </li><li>Salesforce account setup, adding sharing rules and public groups, user admin setup. </li><li>Maintain all aspects of users and license management including user setup/deactivation, roles, profiles, public groups and permissions in a Salesforce</li><li>Troubleshoot customized Salesforce features, such as custom objects, permissions, and workflows within the company's implementation.</li><li>Provide support for Salesforce Service Cloud, addressing issues related to customer service, case management, and automation processes.</li><li>Ensure smooth functionality of tools and platforms integrated with Salesforce, such as Microsoft Teams or ServiceNow.</li><li>Diagnose data integration problems between Salesforce and other systems (e.g., ServiceNow, financial platforms, or custom applications), addressing issues like failed requests, bad response codes, or mismatched data.</li><li>Investigate and optimize automated workflows using API knowledge to reduce repetitive tasks and improve efficiency.</li><li>Utilize debugging tools such as Postman to simulate API calls, diagnose issues, and validate data transactions between systems.</li><li>Provide technical support for custom workflows or apps built on Salesforce that rely on API integrations, resolving errors or misconfigurations impacting functionality.</li></ul> Please contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com) to learn more.

ERP Integration Manager We are offering a long-term contract employment opportunity for a Workday Program Manager in Minneapolis, Minnesota. The role primarily involves managing the implementation of ERP software, specifically Workday, and ensuring that it aligns with the broader organizational strategies and goals. As part of this role, you will be required to work closely with cross-functional teams to deliver high-quality results on time. Responsibilities: • Establishing an ERP PMO (Program Management Office) and implementing governance structures to oversee program activities. • Ensuring that the implementation of Workday and other associated projects aligns with the organization's broader strategies and goals. • Providing strategic insights and recommendations on program progress and necessary adaptations. • Defining program objectives, scope, milestones, deliverables, and timelines in collaboration with stakeholders. • Supervising ERP-related project tasks, including configuration, integration, and data migration activities. • Developing detailed project plans covering schedules, resource allocations, and budget estimates. • Identifying potential risks early on and implementing proactive mitigation strategies. • Addressing and resolving project issues promptly and escalating critical concerns if necessary. • Leading status meetings to keep all parties aligned and informed. • Managing daily operations of ERP software implementations, ensuring vendor commitments, project milestones, and deliverables meet quality standards and deadlines. • Developing and executing a change management strategy to facilitate smooth user adoption. • Designing training programs to support end-user proficiency and readiness. • Documenting lessons learned and sharing best practices for future improvement. • Creating a transition plan to shift from project mode to operational support. • Monitoring and optimizing system performance over time. The ideal pay range is $70-80/hour W2, depending on qualifications, although they may flex for a perfect resource. Benefits available to contract/contract professionals, include medical, vision, dental, and life and disability insurance. Hired contract/contract professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

IAM Manager We have an outstanding opportunity in the west metro. We're seeking an IT Manager who will guide and mentor our small IAM team, ensuring adherence to protocols and regulatory frameworks. Responsibilities: • Guide a small IAM team, providing direction and mentorship.• Ensure a strong understanding and application of identity lifecycle management.• Implement and manage authentication protocols including SAML, MFA, SSO, OAuth, and LDAP.• Oversee SOC audits and maintain knowledge of regulatory frameworks such as NIST and FFIEC.• Utilize skills in Access Control, Cisco Technologies, Firewall Technologies, IDS, IPS, and Active Directory.• Perform Auditing, Authentication, and Configuration Management tasks.• Manage computer hardware and maintain Azure Active Directory.• Utilize MFA, SAML, OAuth, LDAP, SSO, NIST, SOC, and IAM skills to perform job responsibilities.

Manager of Network Technology Our client is seeking a Manager of Network Technology who will play a crucial role in leading strategic network initiatives, managing our enterprise communication infrastructure, and developing team members. Responsibilities:• Lead strategic initiatives for data network and security technologies using Agile and Lean practices.• Translate business goals into technology strategies and execute them rapidly.• Manage and modernize our enterprise communication infrastructure.• Foster a culture of innovation and excellence within the team.• Oversee the recruitment and hiring process, ensuring the team is equipped with top talent.• Monitor and manage the budget, with a focus on technology investments.• Collaborate on setting architectural standards and best practices for consistency and quality.• Keep track of emerging tech trends to aid in organizational advancement.• Build strong relationships with our customers and provide tailored solutions to their needs.• Deliver exceptional customer service and communication.

IT Manager We are in search of an IT Manager to join our team located in Bloomington, Minnesota. In this role, you will mainly focus on IT operations, applications, and infrastructure management. Additionally, you will also be responsible for modernizing technology and leading strategic projects such as ERP migration and IT Service Management tools implementation. This role also necessitates the management and mentorship of a small team. Responsibilities: • Lead process, ensuring all IT operations, applications, and infrastructures are thoroughly documented and transitioned.• Conduct a comprehensive assessment of the current IT architecture, identifying areas for improvement and modernization opportunities.• Oversee the modernization of technology, legacy applications, and infrastructure in alignment with business objectives.• Drive the migration of ERP, align new IT Service Management tools, and support strategic projects.• Manage and mentor a small team, fostering a culture of ownership, communication, and collaboration.• Take charge of ongoing IT-related projects and initiatives with a focus on business-centric needs.• Act as an IT representative on the global leadership team, defining needs and prioritizing initiatives.• Manage a network of external vendors and partners, overseeing contracts and performance to extend team capabilities as required.• Oversee the hybrid IT environment, including on-premises infrastructure, cloud resources, and SaaS applications.• Ensure connectivity and alignment between modern and legacy technologies, strategically driving transformation.

Technology Doesn't Change the World, People Do.®

11 results for Help Desk Tier 2 in Minneapolis, MN

Technology Doesn't Change the World, People Do.^®