10 results for Noc Technician in Minneapolis, MN

Desktop Support Technician Join a rapidly growing organization with over 5,000 employees, currently in expansion mode through acquisitions. This dynamic environment offers the opportunity to work with diverse teams and big personalities, making it an exciting place to grow your careerI am seeking a motivated and adaptable Level 2 Support Specialist to provide exceptional IT support in person and remotely. This role requires a go-getter with strong communication skills who thrives in a fast-paced, sometimes ambiguous environment. If like challenges and enjoy engaging with a large user base, this opportunity is for you. If you are ready to take the next step in your IT career and thrive in a vibrant workplace, I encourage you to apply today or reach out to Michelle Besler at 612-429-6736

Help Desk II Support We are seeking a dedicated and knowledgeable Help Desk Level 2 Support Technician to a great team. The ideal candidate will be passionate about delivering outstanding technical support and have a strong understanding of customer service best practices. This position is critical in providing second-level support for our library clients, troubleshooting complex technical issues, and maintaining a high level of client satisfaction. If you have a strong technical background, proactive, empathetic, and able to build positive client relationships I want to hear from you. Responsibilities:• Installation of multilayered solutions with precision and accuracy.• Collaboration and communication with international teams to ensure the successful execution of tasks.• Troubleshooting technical issues, ensuring swift and efficient problem resolution.• Coordinating repairs of end-user products, demonstrating exceptional product knowledge and customer service skills.• Directly interfacing with end users to ensure their technology-related concerns and queries are professionally addressed.• Managing communications across various platforms including calls, emails, and web portal support in CRM, and thoroughly documenting interactions.• Assisting field technicians, providing troubleshooting support for all products.• Contribute as a united team member, working diligently towards reducing ticket counts to manageable levels.

Operations Support We are offering a long term contract employment opportunity for an Operations Support role based in Eden Prairie, Minnesota. In this role, you will be part of a team that ensures seamless execution of the order process, from order placement to final customer payment. Your work will help maintain customer satisfaction and contribute to the overall operations of the company. Responsibilities: • Efficiently process customer credit applications and maintain accurate records.• Collaborate with internal and external parties to execute daily informational, product pricing, and transportation needs across multiple accounts.• Utilize technology and processes to identify and address issues in collaboration with team members.• Manage and plan order activities on a frequent basis, ensuring all tasks are completed accurately in the operating systems.• Coordinate order-related tasks and information, including tracking and tracing shipments, managing exceptions, reconciling inventory, forecasting and replenishing inventory, invoicing, and reconciling claims and credits.• Act on exception orders through problem-solving and processing orders that do not flow through the system properly by working with the client, transportation service providers, distribution partners, product supply partners, and any other relevant third party to mitigate the impact of any issues.• Maintain item-level data in company systems, such as pack sizes, pricing, and commodity descriptions.• Maintain contact with vendors to ensure a continuous supply of goods.• Identify and assist in mitigating service failures, such as late deliveries, to minimize impact to customer deliveries.• Provide excellent customer service through detail oriented communication and prompt responses to external parties' inquiries.• Communicate business operational status to the team.• Perform to tactical and operational KPI targets.

IT End User Support Analyst II We’re looking for a skilled and customer-focused IT End User Support Analyst II to join our internal tech support team. In this role, you'll be responsible for providing high-level support to employees across various locations, ensuring smooth operation of end-user technology. You’ll handle escalated issues, offer expert troubleshooting, and contribute to both day-to-day operations and ongoing IT initiatives. This is a great opportunity for someone who enjoys a mix of hands-on technical work and direct user support, with a focus on delivering outstanding service in a professional environment. Key Responsibilities:<ul><li>Provide advanced technical support for internal users, both remotely and on-site, across a hybrid work environment.</li><li>Troubleshoot and resolve issues related to laptops, desktops, docking stations, monitors, printers, mobile devices (iOS/Android), and related peripherals.</li><li>Serve as a subject matter expert and escalation point for tier 1 support staff, assisting with more complex technical problems.</li><li>Support software and OS environments, with a strong emphasis on Windows 11, Microsoft 365, macOS, SharePoint, and Teams.</li><li>Perform system configuration, imaging, deployment, and upgrades for Windows and Mac devices using tools such as Microsoft Endpoint Manager, Intune, and Jamf.</li><li>Manage user access and authentication issues using tools like Okta SSO and Active Directory.</li><li>Monitor and respond to incidents through ticketing systems (e.g., Jira Service Management), ensuring timely resolution and thorough documentation.</li><li>Maintain hardware inventory, assist with hardware procurement, and manage RMA processes when necessary.</li><li>Create and update internal knowledge base documentation and provide training to end users.</li><li>Participate in or lead technical project work, including office tech refreshes, software rollouts, and process improvement initiatives.</li><li>Support ITIL-based practices including incident, request, and change management.</li></ul> Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf(.com).

Help Desk Analyst II ***100% onsite in Minneapolis, MN*** We are seeking a Help Desk Analyst to join our team in the construction/contractor industry, located in Minneapolis, Minnesota. This position offers a long term contract employment opportunity. As a Help Desk Analyst I, you will primarily be responsible for providing technical support for our Microsoft and construction applications, along with some desktop deployment activities. Responsibilities:• Provide technical support for Microsoft and construction related applications• Work collaboratively as part of a team of 4 Help Desk technicians• Handle desktop deployment tasks as needed• Respond to and resolve user inquiries in a timely and detail oriented manner• Monitor and maintain accurate customer records• Process customer applications with efficiency and precision• Take appropriate action based on customer account monitoring• Maintain proficiency in Microsoft Windows 10 ANYONE INTERESTED IN FURTHER DETAILS SHOULD CONTACT ROBERT BROMMEL AT 612-503-4032.

IT Manager We are in search of an IT Manager to join our team located in Bloomington, Minnesota. In this role, you will mainly focus on IT operations, applications, and infrastructure management. Additionally, you will also be responsible for modernizing technology and leading strategic projects such as ERP migration and IT Service Management tools implementation. This role also necessitates the management and mentorship of a small team. Responsibilities: • Lead process, ensuring all IT operations, applications, and infrastructures are thoroughly documented and transitioned.• Conduct a comprehensive assessment of the current IT architecture, identifying areas for improvement and modernization opportunities.• Oversee the modernization of technology, legacy applications, and infrastructure in alignment with business objectives.• Drive the migration of ERP, align new IT Service Management tools, and support strategic projects.• Manage and mentor a small team, fostering a culture of ownership, communication, and collaboration.• Take charge of ongoing IT-related projects and initiatives with a focus on business-centric needs.• Act as an IT representative on the global leadership team, defining needs and prioritizing initiatives.• Manage a network of external vendors and partners, overseeing contracts and performance to extend team capabilities as required.• Oversee the hybrid IT environment, including on-premises infrastructure, cloud resources, and SaaS applications.• Ensure connectivity and alignment between modern and legacy technologies, strategically driving transformation.

ERP Integration Manager We are offering a long-term contract employment opportunity for a Workday Program Manager in Minneapolis, Minnesota. The role primarily involves managing the implementation of ERP software, specifically Workday, and ensuring that it aligns with the broader organizational strategies and goals. As part of this role, you will be required to work closely with cross-functional teams to deliver high-quality results on time. Responsibilities: • Establishing an ERP PMO (Program Management Office) and implementing governance structures to oversee program activities. • Ensuring that the implementation of Workday and other associated projects aligns with the organization's broader strategies and goals. • Providing strategic insights and recommendations on program progress and necessary adaptations. • Defining program objectives, scope, milestones, deliverables, and timelines in collaboration with stakeholders. • Supervising ERP-related project tasks, including configuration, integration, and data migration activities. • Developing detailed project plans covering schedules, resource allocations, and budget estimates. • Identifying potential risks early on and implementing proactive mitigation strategies. • Addressing and resolving project issues promptly and escalating critical concerns if necessary. • Leading status meetings to keep all parties aligned and informed. • Managing daily operations of ERP software implementations, ensuring vendor commitments, project milestones, and deliverables meet quality standards and deadlines. • Developing and executing a change management strategy to facilitate smooth user adoption. • Designing training programs to support end-user proficiency and readiness. • Documenting lessons learned and sharing best practices for future improvement. • Creating a transition plan to shift from project mode to operational support. • Monitoring and optimizing system performance over time. The ideal pay range is $70-80/hour W2, depending on qualifications, although they may flex for a perfect resource. Benefits available to contract/contract professionals, include medical, vision, dental, and life and disability insurance. Hired contract/contract professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Systems Security Administrator ****Hybrid in Eden Prairie, MN**** Robert Half has a client in the manufacturing industry with an opening in Eden Prairie, Minnesota for a GRC Security generalist. This role involves managing potential risks, ensuring compliance with relevant standards and regulations, and assisting in the development of governance frameworks and policies. The have a small security group looking for a person to bring in an outside perspective on their current security operations and spot areas for improvement in their process and operations. Responsibilities:• Collaborate with different departments such as the legal, IT, finance teams to ensure that risk and compliance management is coordinated.• Develop strategies and action plans for risk mitigation, and monitor their effectiveness.• Assist in the preparation for audits and regulatory inspections.• Ensure the organization complies with relevant laws, regulations, and industry standards, including GDPR, PCI, ISO 27001.• Help to design and implement governance frameworks and policies to ensure operational efficiency and security.• Develop and maintain documentation related to GRC activities, policies, and procedures.• Prepare reports and dashboards for senior management detailing risk status, compliance performance, and audit results.• Work with external auditors, regulatory bodies, and vendors for compliance purposes.• Regularly review and assess governance policies to ensure they align with corporate objectives and regulations.• Lead the escalation and resolution of risk and compliance issues with appropriate stakeholders. ANYONE INTERESTED IN THIS POSITION SHOULD CONTACT ROBERT BROMMEL AT 612-503-4032

IT Accountant/Manager/Director The role focuses on managing audit and risk surveillance activities aligned with IIA standards and the Internal Audit & Advisory Services Charter. Key duties include implementing data-enabled Key Risk Indicators (KRI) and Continuous Auditing (CA) strategies, resolving data acquisition and reporting challenges, and fostering collaboration with IT risk leaders. Additional responsibilities involve driving IT risk strategies, managing Risk Response processes, ensuring consistent risk scoring, and supporting special projects directed by audit leadership. These efforts aim to strengthen risk management and deliver actionable audit outcomes. This opportunity comes with Medical, Dental/Vision, 401k match, Life insurance, PTO

Desktop Support Analyst We are seeking a Level II IT Support Analyst who has a passion for learning and delivering exceptional technical support. Key Responsibilities:<ul><li>Serve as the central point of contact for IT assistance via email, phone, and walk-up interactions to foster outstanding customer experiences, focusing on first-contact resolution of incidents and service requests</li><li>Deliver first- and second-level technical support for end-user devices, including office suite productivity tools, ensuring employees have the resources and tools needed for maximum efficiency</li><li>Implement and maintain ITIL-aligned support processes and best practices, contributing to improved operations and customer satisfaction</li><li>Facilitate IT asset management processes—including tools, procedures, and standards—to assist in seamless inventory and asset tracking.</li><li>Provide onsite technical assistance and independent IT troubleshooting for corporate users.</li></ul>Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf(.com).