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8 results for Customer Experience Specialist in Nashville, TN

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Client Services Specialist II

Duration: 6-week Contract to Hire or Extension

Location: Nashville, TN

Are you passionate about providing exceptional client support and driving operational excellence in a fast-paced environment? We are seeking a highly skilled and detail-oriented Client Services Specialist II to join our Marketing Services Organization (MSO). As part of this team, you will play a key role in ensuring efficient workflow management and delivering optimized shared services operations.

Position Overview:

The Client Services Specialist II is responsible for managing project intake, coordinating workflows, and serving as the primary point of contact for a group of stakeholders. This role involves client-facing communication, consultation, and ensuring projects are efficiently routed and monitored throughout their lifecycle. If you thrive in collaborative environments, have strong organizational skills, and enjoy problem-solving, this position is for you.

Key Responsibilities:

Client Support Excellence: Act as the main point of contact for stakeholders, proactively providing updates and ensuring high levels of customer satisfaction.
Workflow Management: Coordinate and monitor incoming requests and projects through each stage of the work lifecycle.
Communication: Independently handle client-facing communications and maintain matrixed system notifications.
Resource Allocation: Assign work, allocate resources, and manage capacity to meet delivery timelines.
Platform Coordination: Build intake forms, project templates, and workflows in project management platforms such as Workfront.
Operational Excellence: Partner across teams to drive efficiency and achieve optimized processes.

Qualifications:

Proven client support experience and ability to adapt/respond to diverse personalities.
Exceptional written, verbal, and non-verbal communication skills with stakeholders at all levels.
Strong analytical and time management skills, with keen attention to detail.
Ability to prioritize and balance multiple projects simultaneously in a deadline-driven environment.
Experience collaborating within matrixed organizations.
Track record of quickly learning and applying new technologies.
Demonstrated creativity and ingenuity in solving challenges effectively.

•Preferred Skills:

Knowledge of project management platforms and tools such as Workfront.
Familiarity with operational processes and workflows in marketing services.
Experience working in shared services or similar environments is a plus.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

8 results for Customer Experience Specialist in Nashville, TN

Marketing - Client Shared Services Specialist II (Hybrid) Client Services Specialist IIDuration: 6-week Contract to Hire or ExtensionLocation: Nashville, TN Are you passionate about providing exceptional client support and driving operational excellence in a fast-paced environment? We are seeking a highly skilled and detail-oriented Client Services Specialist II to join our Marketing Services Organization (MSO). As part of this team, you will play a key role in ensuring efficient workflow management and delivering optimized shared services operations.Position Overview:The Client Services Specialist II is responsible for managing project intake, coordinating workflows, and serving as the primary point of contact for a group of stakeholders. This role involves client-facing communication, consultation, and ensuring projects are efficiently routed and monitored throughout their lifecycle. If you thrive in collaborative environments, have strong organizational skills, and enjoy problem-solving, this position is for you.Key Responsibilities:<ul><li>Client Support Excellence: Act as the main point of contact for stakeholders, proactively providing updates and ensuring high levels of customer satisfaction.</li><li>Workflow Management: Coordinate and monitor incoming requests and projects through each stage of the work lifecycle.</li><li>Communication: Independently handle client-facing communications and maintain matrixed system notifications.</li><li>Resource Allocation: Assign work, allocate resources, and manage capacity to meet delivery timelines.</li><li>Platform Coordination: Build intake forms, project templates, and workflows in project management platforms such as Workfront.</li><li>Operational Excellence: Partner across teams to drive efficiency and achieve optimized processes.</li></ul>

Member Support Analyst MFA Specialist - Onsite Position OverviewWe are seeking a Member Support Analyst with expertise in multifactor authentication (MFA) and Single Sign-On (SSO) to join our team. In this role, you will provide Tier 1 technical support for our members and suppliers, resolving incidents and addressing requests related to a variety of system and web applications, such as the Member Portal, PEM, HT Catalog, and more. You will be instrumental in creating positive customer support experiences, while ensuring timely resolution or escalation of issues.If you have a strong technical aptitude, excellent customer service skills, and experience working in call center or technology support roles, we encourage you to apply.Position Details<ul><li>Job Title: Member Support Analyst – MFA Specialist</li><li>Location: Onsite with 1 day WFH per week</li><li>Work Schedule: Monday–Friday, 7:30 a.m.–4:30 p.m.</li></ul>Key Responsibilities<ul><li>Provide Tier 1 technical support and resolve service requests related to general member inquiries.</li><li>Serve as the subject matter expert for MFA and SSO troubleshooting and support.</li><li>Triage, research, and resolve basic incidents, ensuring issues beyond Tier 1 are escalated appropriately.</li><li>Handle member interactions with professionalism, building strong relationships with internal and external stakeholders (e.g., supported hospitals, shared service centers, and vendors).</li><li>Act as the single point of contact for members, ensuring quality service and timely communication on progress or resolutions.</li><li>Leverage support systems, tools, and internal documentation for incident resolution. Update training materials and documentation as needed.</li><li>Participate in department projects, system testing, procedure development, and pilot implementations.</li><li>Support member account lock-out procedures and password resets.</li></ul>

Call Center Representative - EXP We are offering a long term contract employment opportunity for a Call Center Representative in Lewisburg, Tennessee. This position is within the customer service industry and the work will be conducted at a physical workplace. The role involves handling a high volume of incoming calls, generating sales leads, and maintaining strong relationships with customer accounts. Responsibilities: • Efficiently handle large volumes of inbound calls and ensure effective communication with customers • Generate sales leads to meet team targets • Identify customer needs to ensure their satisfaction and build long-lasting relationships • Utilize appropriate methods and tools to provide accurate, valid, and complete information to customers • Handle customer complaints, offer suitable solutions and alternatives within given time limits, and follow up to ensure resolution • Maintain detailed records of customer interactions, process customer accounts, and manage file documents • Adhere to established communication procedures, guidelines, and policies • Go the extra mile to engage customers and build trust through open and interactive communication • Use Microsoft Excel, Word, and other office functions to manage and monitor customer accounts • Follow procedures and policies to maintain order and efficiency in the call center.

Call Center Representative - EXP Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolution Keep records of customer interactions process customer accounts and file documents Follow communication procedures guidelines and policies Take the extra mile to engage customers Education: HS Diploma/GED

Accounts Payable Specialist We are offering a temp to hire opportunity in the Corporate Retail Industry is seeking an Accounts Payable Specialist to join our team in Murfreesboro, Tennessee. The role would be 100% onsite working in a full cycle Accounts Payable position within an AP team of 2. Responsibilities: Manage vendor operations and execute invoice processing of up to 800 invoices monthly.• Oversee full cycle of accounts payable, ensuring seamless operations• Regularly monitor customer accounts and take necessary actions• Perform tasks related to data entry and account reconciliation• Maintain proficiency in using Microsoft Excel for various tasks• Execute check runs and handle coding invoices

Help Desk Analyst Tier III Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team! As a Tier 3 Helpdesk Analyst, you will be responsible for resolving highly complex technical issues, providing expert guidance, and ensuring the organization's IT systems operate at peak performance. This contract position offers an opportunity to work with a respected company! Key Responsibilities:<ol><li>Advanced Problem Resolution: Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems.</li><li>Escalated Ticket Management: Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction.</li><li>Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems.</li><li>Root Cause Analysis: Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability.</li><li>Documentation and Knowledge Sharing: Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team.</li><li>Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems.</li><li>Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions.</li><li>Performance Optimization: Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs.</li></ol>

DevOps Engineer About the Role:A client of ours is seeking a highly motivated and skilled Azure DevOps Engineer to join our dynamic technology team. As an Azure DevOps Engineer, you will play a critical role in designing, implementing, and managing our cloud infrastructure and CI/CD pipelines on Microsoft Azure. You will collaborate closely with development, operations, and security teams to streamline our software delivery process, enhance system reliability, and ensure the scalability and security of our applications. This is an exciting opportunity to make a significant impact on our engineering practices and contribute to the success of our innovative products and services. Responsibilities:<ul><li>Design, implement, and maintain robust and scalable CI/CD pipelines using Azure DevOps (Azure Pipelines).</li><li>Manage and administer Azure DevOps organizations, projects, repositories (Azure Repos), build and release pipelines, and test plans.</li><li>Configure and manage Azure cloud infrastructure components, including virtual machines, networking, storage, and databases, using Infrastructure as Code (IaC) tools such as ARM templates, Bicep, or Terraform.</li><li>Implement and maintain monitoring, logging, and alerting solutions using Azure Monitor, Azure Log Analytics, and other relevant tools.</li><li>Collaborate with development teams to integrate and automate testing (unit, integration, end-to-end) into the CI/CD pipelines.</li><li>Work closely with security teams to implement and enforce security best practices throughout the development and deployment lifecycle (DevSecOps).</li><li>Troubleshoot and resolve issues related to build, deployment, and infrastructure.</li><li>Automate repetitive tasks and processes to improve efficiency and reduce manual errors.</li><li>Contribute to the development and maintenance of technical documentation and standard operating procedures.</li><li>Stay up-to-date with the latest Azure services, DevOps tools, and industry best practices.</li><li>Participate in on-call rotation as needed to support critical systems.</li></ul>

Attorney/Lawyer - Civil Defense Property & Casualty Our client is seeking a permanent fulltime Attorney/Lawyer - Civil Defense Property & Casualty to join their firm in Nashville, Tennessee. This role will be involved in a variety of civil defense property and casualty legal matters, offering sophisticated legal services in a cost-effective manner. This position requires collaboration with clients and team members, ensuring the most effective course of action is implemented. • Analyzing a wide range of civil defense property and casualty legal matters through thorough legal research.• Drafting a variety of legal documents including discovery responses, pleadings, and briefs.• Conducting depositions of plaintiffs, defendants, and expert witnesses to gather necessary information.• Attending court hearings and preparing litigation documents and coverage opinions accordingly.• Overseeing site inspections as needed, ensuring all procedures are correctly managed.• Adhering to timeline responses on all positions and discovery requests, using case management software effectively.• Providing consultation to clients, advising them on their legal rights and responsibilities.• Collaborating with legal colleagues and team members to ensure efficient workflow.• Using document management skills to maintain an organized and efficient working environment.• Utilizing drafting, negotiation, and communication skills to effectively manage cases.

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8 results for Customer Experience Specialist in Nashville, TN

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