We are offering a long term contract employment opportunity for a Call Center Representative in Lewisburg, Tennessee. This position is within the customer service industry and the work will be conducted at a physical workplace. The role involves handling a high volume of incoming calls, generating sales leads, and maintaining strong relationships with customer accounts.
Responsibilities:
• Efficiently handle large volumes of inbound calls and ensure effective communication with customers
• Generate sales leads to meet team targets
• Identify customer needs to ensure their satisfaction and build long-lasting relationships
• Utilize appropriate methods and tools to provide accurate, valid, and complete information to customers
• Handle customer complaints, offer suitable solutions and alternatives within given time limits, and follow up to ensure resolution
• Maintain detailed records of customer interactions, process customer accounts, and manage file documents
• Adhere to established communication procedures, guidelines, and policies
• Go the extra mile to engage customers and build trust through open and interactive communication
• Use Microsoft Excel, Word, and other office functions to manage and monitor customer accounts
• Follow procedures and policies to maintain order and efficiency in the call center.
Responsibilities:
• Efficiently handle large volumes of inbound calls and ensure effective communication with customers
• Generate sales leads to meet team targets
• Identify customer needs to ensure their satisfaction and build long-lasting relationships
• Utilize appropriate methods and tools to provide accurate, valid, and complete information to customers
• Handle customer complaints, offer suitable solutions and alternatives within given time limits, and follow up to ensure resolution
• Maintain detailed records of customer interactions, process customer accounts, and manage file documents
• Adhere to established communication procedures, guidelines, and policies
• Go the extra mile to engage customers and build trust through open and interactive communication
• Use Microsoft Excel, Word, and other office functions to manage and monitor customer accounts
• Follow procedures and policies to maintain order and efficiency in the call center.
• Proven experience in a call center or customer service environment
• Excellent communication skills, both verbal and written
• Demonstrable ability in sales and negotiation
• Familiarity with office functions and administrative procedures
• Proficiency in Microsoft Excel and Word
• Experience in conducting training sessions
• Knowledge of company policies and procedures
• Experience in answering inbound calls promptly and professionally
• Ability to handle invoices and maintain accurate records
• Database management skills
• Experience in handling both inbound and outbound calls
• Familiarity with time management tools and techniques
• Experience in claim administration
• Excellent communication skills for clear and concise correspondence
• Knowledge of effective customer service methods
• Strong time management skills, with the ability to prioritize tasks
• Proficiency in Microsoft Office Suites
• Experience with SAP R/3 is a plus
• Ability to understand and interpret specifications
• Experience in managing customer referrals
• Ability to manage and update customer accounts effectively
• General proficiency in call center operations and best practices.
• Excellent communication skills, both verbal and written
• Demonstrable ability in sales and negotiation
• Familiarity with office functions and administrative procedures
• Proficiency in Microsoft Excel and Word
• Experience in conducting training sessions
• Knowledge of company policies and procedures
• Experience in answering inbound calls promptly and professionally
• Ability to handle invoices and maintain accurate records
• Database management skills
• Experience in handling both inbound and outbound calls
• Familiarity with time management tools and techniques
• Experience in claim administration
• Excellent communication skills for clear and concise correspondence
• Knowledge of effective customer service methods
• Strong time management skills, with the ability to prioritize tasks
• Proficiency in Microsoft Office Suites
• Experience with SAP R/3 is a plus
• Ability to understand and interpret specifications
• Experience in managing customer referrals
• Ability to manage and update customer accounts effectively
• General proficiency in call center operations and best practices.