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11 results for Product Support Specialist in Nashville, TN

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About the Role:

We are seeking a proactive and customer-focused Desktop Support Analyst to provide comprehensive technical assistance to our internal users. In this role, you will be the first point of contact for a wide range of technology-related inquiries, ensuring timely and effective resolution to keep our operations running smoothly. Your ability to diagnose issues, implement solutions, and communicate clearly will be crucial to your success.

Responsibilities:

Serve as the initial point of contact for technology support requests via phone and other communication channels.
Accurately document all support interactions and resolutions within our service management system.
Investigate and resolve hardware and software problems across various platforms.
Deploy and configure end-user hardware and software applications.
Facilitate technology setups for meetings and presentations.
Configure and support audio and video conferencing systems.
Prepare and deploy computer images and user profiles.
Provide occasional support outside of standard business hours as needed.
Offer occasional on-site technical assistance to remote office locations.
Configure and support mobile devices for organizational communication and collaboration tools.
Manage and maintain printing services and resolve printing-related issues.
Track and manage the inventory of loaner technology equipment.
Liaise with external vendors to resolve complex technical issues.

Qualifications:

Associate's or Bachelor's degree in Information Technology or a related field, or equivalent practical experience.
Experience providing technical support in a professional environment.
Solid understanding of Microsoft Windows operating systems.
Demonstrated experience supporting Microsoft Office productivity suites.
Familiarity with email systems (e.g., Microsoft Exchange).
Basic understanding of directory services (e.g., Windows Active Directory, Azure AD).
Familiarity with fundamental networking concepts and devices.
Experience utilizing remote support tools to diagnose and resolve issues.
Experience with remote access solutions (e.g., VPN clients).
Experience with system imaging processes.
Practical experience with audio and video conferencing technologies.
Proficiency in using collaboration platforms (e.g., Microsoft Teams, Zoom).
Excellent interpersonal, verbal, and written communication skills.
Professional and customer-centric approach to support.
Ability to work effectively both independently and collaboratively within a team.
Strong commitment to providing exceptional customer service.

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

11 results for Product Support Specialist in Nashville, TN

Desktop Support Analyst About the Role:We are seeking a proactive and customer-focused Desktop Support Analyst to provide comprehensive technical assistance to our internal users. In this role, you will be the first point of contact for a wide range of technology-related inquiries, ensuring timely and effective resolution to keep our operations running smoothly. Your ability to diagnose issues, implement solutions, and communicate clearly will be crucial to your success. Responsibilities:<ul><li>Serve as the initial point of contact for technology support requests via phone and other communication channels.</li><li>Accurately document all support interactions and resolutions within our service management system.</li><li>Investigate and resolve hardware and software problems across various platforms.</li><li>Deploy and configure end-user hardware and software applications.</li><li>Facilitate technology setups for meetings and presentations.</li><li>Configure and support audio and video conferencing systems.</li><li>Prepare and deploy computer images and user profiles.</li><li>Provide occasional support outside of standard business hours as needed.</li><li>Offer occasional on-site technical assistance to remote office locations.</li><li>Configure and support mobile devices for organizational communication and collaboration tools.</li><li>Manage and maintain printing services and resolve printing-related issues.</li><li>Track and manage the inventory of loaner technology equipment.</li><li>Liaise with external vendors to resolve complex technical issues.</li></ul>

Member Support Analyst MFA Specialist - Onsite Position OverviewWe are seeking a Member Support Analyst with expertise in multifactor authentication (MFA) and Single Sign-On (SSO) to join our team. In this role, you will provide Tier 1 technical support for our members and suppliers, resolving incidents and addressing requests related to a variety of system and web applications, such as the Member Portal, PEM, HT Catalog, and more. You will be instrumental in creating positive customer support experiences, while ensuring timely resolution or escalation of issues.If you have a strong technical aptitude, excellent customer service skills, and experience working in call center or technology support roles, we encourage you to apply.Position Details<ul><li>Job Title: Member Support Analyst – MFA Specialist</li><li>Location: Onsite with 1 day WFH per week</li><li>Work Schedule: Monday–Friday, 7:30 a.m.–4:30 p.m.</li></ul>Key Responsibilities<ul><li>Provide Tier 1 technical support and resolve service requests related to general member inquiries.</li><li>Serve as the subject matter expert for MFA and SSO troubleshooting and support.</li><li>Triage, research, and resolve basic incidents, ensuring issues beyond Tier 1 are escalated appropriately.</li><li>Handle member interactions with professionalism, building strong relationships with internal and external stakeholders (e.g., supported hospitals, shared service centers, and vendors).</li><li>Act as the single point of contact for members, ensuring quality service and timely communication on progress or resolutions.</li><li>Leverage support systems, tools, and internal documentation for incident resolution. Update training materials and documentation as needed.</li><li>Participate in department projects, system testing, procedure development, and pilot implementations.</li><li>Support member account lock-out procedures and password resets.</li></ul>

Help Desk Analyst Tier III Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team! As a Tier 3 Helpdesk Analyst, you will be responsible for resolving highly complex technical issues, providing expert guidance, and ensuring the organization's IT systems operate at peak performance. This contract position offers an opportunity to work with a respected company! Key Responsibilities:<ol><li>Advanced Problem Resolution: Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems.</li><li>Escalated Ticket Management: Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction.</li><li>Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems.</li><li>Root Cause Analysis: Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability.</li><li>Documentation and Knowledge Sharing: Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team.</li><li>Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems.</li><li>Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions.</li><li>Performance Optimization: Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs.</li></ol>

Help Desk Analyst Tier II Job Description:Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team! As a Tier 2 Helpdesk Analyst, you will play a key role in providing advanced technical support to end-users, troubleshooting complex issues, and ensuring the efficient operation of IT systems. This contract position offers an exciting opportunity to work with a reputable company! Key Responsibilities:<ol><li>Advanced Troubleshooting: Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support.</li><li>Ticket Resolution: Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction.</li><li>User Training: Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency.</li><li>Documentation: Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team.</li><li>Vendor Coordination: Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions.</li><li>Remote Support: Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required.</li><li>Root Cause Analysis: Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence.</li><li>Escalation Management: Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets.</li></ol>

Help Desk Analyst Tier I Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team! As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing essential support and ensuring a seamless user experience. This is contract position offers an opportunity to work with a respected company! Key Responsibilities:<ol><li>User Support: Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues.</li><li>Ticket Management: Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems.</li><li>Troubleshooting: Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals.</li><li>Password Resets: Assist users with password resets and account access issues, following security protocols and authentication procedures.</li><li>Documentation: Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li>User Training: Provide guidance to end-users on software applications and best practices, helping them become more self-reliant.</li><li>Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution.</li><li>Remote Support: Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required.</li></ol>

PC Technician Robert Half is currently seeking a Contract PC Technician to join our client's IT support team! As a Contract PC Technician, you will be responsible for providing essential technical support, maintaining desktop systems, and ensuring the efficient operation of PCs within the organization. This contract position offers an exciting opportunity to work with a respected company! Key Responsibilities:<ol><li>Hardware Support: Install, configure, and troubleshoot desktop computers, laptops, and peripherals (e.g., printers, monitors) to ensure they function correctly.</li><li>Software Installation: Install, update, and maintain software applications, operating systems, and security patches on desktop systems.</li><li>Technical Support: Provide technical assistance to end-users, diagnosing and resolving hardware and software issues in a timely manner.</li><li>Hardware Maintenance: Perform hardware upgrades, repairs, and preventive maintenance on PCs, ensuring optimal performance and reliability.</li><li>Inventory Management: Maintain accurate records of PC hardware and software assets, including tracking and procurement of new equipment as needed.</li><li>User Training: Assist end-users in understanding and using software applications and provide guidance on best practices for PC usage.</li><li>Documentation: Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li>Security Compliance: Ensure that PCs are in compliance with security policies, including antivirus and system security updates.</li></ol>

Help Desk Analyst I Robert Half Technology has an opening for a Help Desk Analyst I for our client located in Lebanon, Tennessee! The role involves providing technical support for our Windows 11 Rollout, equipment provisioning, equipment imaging, and remote support. This is a long-term contract employment opportunity. Responsibilities:<ul><li> Provide technical support for the Windows 11 Rollout across multiple sites and locations.</li><li> Handle the provisioning and imaging of equipment.</li><li> Offer remote support and address potential break-fix issues.</li><li> Assist in troubleshooting Windows OS and Support related issues.</li><li> Manage Windows Desktop Operating System and Windows Environment issues.</li><li> Oversee the configuration management and deployments related to Microsoft Windows and Microsoft Windows 10.</li><li> Utilize your skills in Microsoft, Active Directory, and Computer Hardware.</li><li> Handle Windows Infrastructure and Windows PC related tasks.</li><li> Provide support for Windows Remote Desktop and conduct basic network troubleshooting.</li><li> Deal with hardware troubleshooting tasks.</li></ul>

Desktop Support Analyst Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team! As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. The successful candidate will have the opportunity to work with a well-established and respected organization in this contract role. Key Responsibilities:<ol><li>Technical Support: Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li>Desktop Management: Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li>Hardware Maintenance: Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li>Software Support: Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li>User Training: Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li>Documentation: Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li>Security: Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li>Collaboration: Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li>End-User Satisfaction: Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol>

Marketing Operations Analyst I Job Posting: Marketing Operations Analyst ILocation: Nashville, TN (Hybrid)Department: Project Portfolio Management (PPM) Position Summary:As part of the Project Portfolio Management (PPM) team, the Marketing Operations Analyst I will support shared services operations. In this role, your focus will be on delivering efficient and optimized solutions through technology innovation and knowledge management. Working closely with the Manager of Marketing Products & Technology, you will help develop and maintain processes, platforms, and training for shared services at scale. You will bring sharp attention to detail and an analytical mindset to help continuously improve operations through technology advancement.Key Responsibilities:<ul><li>Support the maintenance of Digital Asset Management (DAM) taxonomy, metadata schema, and template scaling design.</li><li>Collaborate with team leads and project managers to optimize team performance and ensure quality outcomes.</li><li>Provide consistent updates on tools and technology within the shared services operations team.</li><li>Mitigate obstacles in work streams by setting expectations and staying engaged with colleagues and stakeholders throughout the process.</li><li>Conduct research and documentation on technologies or products for potential and existing vendors.</li><li>Assist with the development of the tech stack roadmap and delivery of the process and workflow technology product roadmap.</li><li>Create and develop training and education materials related to technology and processes.</li><li>Handle special projects as needed, ensuring timely and high-quality deliverables.</li></ul>

VP - Treasury Accounting & Advanced Analytics Our client in the Greater Nashville, TN, area is looking for an Interim Director of Treasury to work primarily onsite. The Treasury Director will be responsible for leading and managing compliance with bank account reconciliations and reporting. In this capacity, the Treasury Director will oversee reconciliation processes, advanced analytics, and reporting delivery while working closely with banks, auditors, and regulators. They will manage and develop a team of finance, accounting, and Microsoft Power Platform professionals, ensuring efficient workflows, compliance, and accurate reporting. Under this leader, the team handles Money Transmitter Licensing (MTL) requirements, particularly focusing on FBO (For Benefit Of) and settlement accounts. This role requires not only technical expertise but also leadership and interpersonal skills to partner collaboratively across various departments and business lines within the organization.Key Responsibilities:Reconciliation & Accounting<ul><li>Ensure accurate daily reconciliation of FBO, operating bank accounts, settlements, and associated accounting entries.</li><li>Analyze and resolve out-of-balance transactions in a timely manner.</li><li>Oversee reconciliation of FBO customer balances to bank balances as well as complex customer/vendor matching and reporting using Power BI.</li><li>Define success metrics and Key Performance Indicators (KPIs) to assess process effectiveness and drive continuous platform improvement.</li></ul>Microsoft Power Platform<ul><li>Collaborate with IT teams to design and implement efficient reconciliation and reporting processes using Microsoft Power Platform technologies.</li><li>Safeguard organizational data by maintaining best practices for security, compliance controls, and monitoring systems integrity.</li><li>Provide technical leadership and mentorship for team members, ensuring innovative solutions and operational excellence.</li></ul>Cash Flow Management<ul><li>Manage daily funds requirements and flows in coordination with Treasury.</li><li>Support cash flow reporting, working capital modeling, and bank account consolidation efforts.</li></ul>Internal Controls, Audit & Compliance<ul><li>Ensure compliance with banking contracts, MTL requirements, and internal controls frameworks.</li><li>Support audits by providing necessary banking confirmations and responding to transaction-related queries.</li><li>Address regulatory reporting requests and maintain compliance with applicable rules and processes for funds flow and monitoring.</li></ul>Securitization & Reporting<ul><li>Oversee securitization reporting and reporting relevant to FBO/MTL compliance requirements.</li></ul>Continuous Improvement & Risk Management<ul><li>Proactively escalate issues related to value, risk, or efficiency while driving efficiency and effectiveness across finance operations.</li><li>Develop and deliver initiatives that enhance processes and systems functionality to improve organizational outcomes.</li></ul>

DevOps Engineer About the Role:A client of ours is seeking a highly motivated and skilled Azure DevOps Engineer to join our dynamic technology team. As an Azure DevOps Engineer, you will play a critical role in designing, implementing, and managing our cloud infrastructure and CI/CD pipelines on Microsoft Azure. You will collaborate closely with development, operations, and security teams to streamline our software delivery process, enhance system reliability, and ensure the scalability and security of our applications. This is an exciting opportunity to make a significant impact on our engineering practices and contribute to the success of our innovative products and services. Responsibilities:<ul><li>Design, implement, and maintain robust and scalable CI/CD pipelines using Azure DevOps (Azure Pipelines).</li><li>Manage and administer Azure DevOps organizations, projects, repositories (Azure Repos), build and release pipelines, and test plans.</li><li>Configure and manage Azure cloud infrastructure components, including virtual machines, networking, storage, and databases, using Infrastructure as Code (IaC) tools such as ARM templates, Bicep, or Terraform.</li><li>Implement and maintain monitoring, logging, and alerting solutions using Azure Monitor, Azure Log Analytics, and other relevant tools.</li><li>Collaborate with development teams to integrate and automate testing (unit, integration, end-to-end) into the CI/CD pipelines.</li><li>Work closely with security teams to implement and enforce security best practices throughout the development and deployment lifecycle (DevSecOps).</li><li>Troubleshoot and resolve issues related to build, deployment, and infrastructure.</li><li>Automate repetitive tasks and processes to improve efficiency and reduce manual errors.</li><li>Contribute to the development and maintenance of technical documentation and standard operating procedures.</li><li>Stay up-to-date with the latest Azure services, DevOps tools, and industry best practices.</li><li>Participate in on-call rotation as needed to support critical systems.</li></ul>

Technology Doesn't Change the World, People Do.®

11 results for Product Support Specialist in Nashville, TN

Technology Doesn't Change the World, People Do.^®