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28 results for Call Center Specialist in New York, NY

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We are offering a contract employment opportunity in the Health industry for a Customer Service Representative in Parsippany, New Jersey. In this role, you will provide a high level of customer service while generating appointments by answering incoming calls in a premier contact center.

Responsibilities:

Scheduling patient appointments using a call script
Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system
Answer returned inbound calls as needed after initial outbound contact
Maintain quality service by following organizational standard operating procedures
Maintain and exceed daily, weekly and monthly appointment (conversion) quotas
Learn and understands basic industry knowledge
Collaborate with Clinical staff and hearing care professionals

Proficiency in answering inbound calls and managing inbound/outbound calls effectively. Minimum of 6 months call center experience or equivalent
Ability to provide high-quality customer service, resolving queries and complaints efficiently
Accurate and speedy data entry skills
Proficiency in email correspondence, ensuring prompt and detail oriented communication
Intermediate MS Word and Excel working knowledge
Bilingual Spanish is a PLUS
Must be able to work onsite, Monday - Friday

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

28 results for Call Center Specialist in New York, NY

Customer Service Representative We are offering a contract employment opportunity in the Health industry for a Customer Service Representative in Parsippany, New Jersey. In this role, you will provide a high level of customer service while generating appointments by answering incoming calls in a premier contact center. Responsibilities:<ul><li>Scheduling patient appointments using a call script</li><li>Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system</li><li>Answer returned inbound calls as needed after initial outbound contact</li><li>Maintain quality service by following organizational standard operating procedures</li><li>Maintain and exceed daily, weekly and monthly appointment (conversion) quotas</li><li>Learn and understands basic industry knowledge</li><li>Collaborate with Clinical staff and hearing care professionals</li></ul>

Customer Service Representative We are in search of a Customer Service Representative to join our team located in Hicksville, New York. This role offers a contract to permanent employment opportunity in the industry. As a Customer Service Representative, you will be the primary point of contact for our customers, handling all inquiries and ensuring that our records are kept up-to-date and accurate. Responsibilities: • Communicate professionally with customers through both inbound and outbound calls • Provide high-quality customer service within a call center environment • Accurately enter customer orders into our system • Maintain customer records using Microsoft Excel and Microsoft Word • Process and respond to email correspondence from customers in a timely manner • Schedule necessary appointments for customers • Oversee customer accounts and implement appropriate actions when required • Support efficient data entry related to all customer interactions • Handle customer credit applications with precision and efficiency • Keep customer credit records up-to-date and accurate.

Customer Service Representative Associate We are offering a contract employment opportunity for a Customer Service Representative Associate in Bronx, New York. The Customer Service Representative Associate will be instrumental in providing front office and authorizations support in a healthcare setting. Responsibilities: · Obtain precertification's authorizations and other referrals as assigned· Meet with patients to discuss billing questions collection TOS and other outstanding balances.· Validate insurance and other billing information.· Presenting data to appropriate parties and partnering to develop resolutions· Ability to take and make patient phone calls and assist client front desk operations

Customer Service Representative We are seeking a Customer Service Representative for a contract opportunity in White Plains, NY. The Customer Service Representative will act as the primary point of contact for customers, addressing inquiries, resolving issues, and delivering an outstanding customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset to support retention and satisfaction. Responsibilities:<ul><li>Respond to Customer Inquiries: Provide timely and accurate responses to inquiries via phone, email, or chat </li><li>Resolve Complaints: Address customer concerns, identify solutions, and ensure problems are resolved promptly while maintaining a pleasant demeanor </li><li>Document Interactions: Record customer interactions, issues, and resolutions in the company’s CRM or database</li><li>Provide Product or Service Information: Assist customers with understanding products, services, and programs, guiding them to make informed decisions.</li><li>Process Orders and Transactions: Handle sales order, returns, exchanges, and refunds efficiently while maintaining attention to detail.</li><li>Follow Up with Customers: Ensure customer satisfaction by conducting follow-ups on complaints, concerns, or open issues.</li></ul>

Customer Service Representative We are seeking a Customer Service Representative to join our team near Rutherford, New Jersey. In the manufacturing industry, your role will be pivotal in managing customer orders and inquiries. As a Customer Service Representative, you will be tasked with the responsibility of maintaining customer accounts and ensuring smooth operations within a high-volume team. Responsibilities: • Efficiently process customer orders on a daily basis• Manage and maintain customer accounts, ensuring all information is accurate and up-to-date• Provide support to a high performing team of customer service representatives• Handle a high volume of work, including emails and other correspondence• Utilize SAP or similar ERP systems for various tasks• Engage in both inbound and outbound customer service calls• Participate in data entry tasks and use of Microsoft Excel and Word in daily operations• Oversee account management, ensuring customer satisfaction and retention.

Customer Liaison We are offering an exciting opportunity for a Customer Service Representative in the retail industry, based in New York. You will be serving as a primary point of contact for our customers, addressing their needs and ensuring their satisfaction. Your role will involve handling high volume calls with customers, inquiries, processing orders, and maintaining strong relationships with our sales team. People with call center experience, strong communication skills, and wholesale/e-commerce experience are encouraged to apply! Responsibilities:• Address customer inquiries and resolve any issues they may be facing• Act as a point of communication between the customers and the sales team, providing necessary support and information• Handle a significant volume of phone calls, ensuring quality and maintaining excellent communication etiquette• Use various systems to process orders and track shipments• Maintain a high level of knowledge about our brand and products to provide accurate information to customers and sales reps• Troubleshoot system problems and assist with other miscellaneous projects as needed• Process customer payments and provide account information as required• Collaborate with team members and counterparts to document and resolve issues• Use Microsoft Office Suites to perform tasks effectively• Maintain accurate records and ensure data entry is up to date.

Customer Experience Specialist We are in search of a Customer Experience Specialist to join our team in Rahway, New Jersey. The successful candidate will be a key point of contact for our customers, tasked with setting up accounts, responding to inquiries, and ensuring overall customer satisfaction. This role is within the cloud technology industry and offers a long-term contract employment opportunity. Responsibilities: • Serve as the primary touchpoint for customers, addressing their needs and queries • Set up customer accounts in an efficient and accurate manner • Utilize CRM and database systems to maintain accurate customer records • Leverage Microsoft Excel and About Time tools for efficient workflow management • Monitor customer accounts and take necessary actions based on account status • Ensure customer satisfaction through proactive communication and problem resolution • Work closely with the EO/IR systems to deliver superior customer service • Participate in continuous learning to stay updated about the cloud technologies industry • Contribute towards the overall success of the customer service team.

Sales & Customer Care Consultant We are in search of a Sales & Customer Care Consultant to be an integral part of our retail team based in Mahwah, New Jersey. The chosen candidate will be the main point of interaction for our customers across a variety of channels, ensuring a seamless customer experience. Additionally, this role will entail handling product inquiries, order entries, and scheduling appointments. This role offers a long term contract employment opportunity. Responsibilities: • Deliver excellent customer service across all communication channels including email, phone, live chat, and social media. • Proactively anticipate and prevent any hindrances to the customer experience. • Respond to and resolve customer complaints and issues in a timely manner. • Assist customers with inquiries about products, returns, delivery, registration, and payments. • Collaborate with colleagues across Customer Care and other internal departments to continuously improve service and knowledge. • Utilize Microsoft Excel and Word for data entry and order processing. • Maintain a commitment to meeting KPI’s including sales, quality, and productivity targets. • Answer inbound calls and make outbound calls as necessary. • Ensure accurate record keeping of customer interactions and transactions.

Sales & Customer Care Consultant We are in search of a Sales & Customer Care Consultant to join our team in the retail industry located in Mahwah, New Jersey, United States. As a Sales & Customer Care Consultant, your role will involve handling customer inquiries, maintaining exceptional customer service, and managing customer records with precision. You will also be proactive in providing solutions to enhance customer experience and play a pivotal role in achieving departmental targets. Responsibilities: • Act as the primary contact for resolving customer issues and complaints across various channels such as email, phone, live chat, and social media. • Proactively anticipate and mitigate potential hurdles to provide a seamless customer experience. • Handle all customer inquiries, including product-related queries, returns, delivery, registration, payments, and more. • Strive to meet KPI’s including sales, quality, and productivity targets. • Collaborate with colleagues across Customer Care and internal departments to continuously improve service and knowledge. • Process customer credit applications with accuracy and efficiency. • Maintain precise customer credit records. • Monitor customer accounts and take necessary actions.

Sales & Customer Care Consultant We are offering a long-term contract employment opportunity for a Sales & Customer Care Consultant in Mahwah, New Jersey, in the retail industry. In this role, you will serve as the primary point of contact for customer inquiries across various communication channels, including email, phone, live chat, and social media. You will also be instrumental in resolving customer complaints in a timely manner and enhancing the overall customer experience. Responsibilities: • Provide exceptional customer service to each customer, ensuring their experience is second to none • Efficiently address and resolve customer complaints across multiple channels, including email, phone, live chat, and social media • Proactively anticipate customer needs and take action to prevent any disruptions to the customer experience • Assist customers with a variety of inquiries, such as product information, returns, delivery, registration, and payments • Contribute to meeting departmental goals, including sales, quality, and productivity targets • Collaborate with colleagues across Customer Care and other internal departments to improve service and knowledge levels • Handle inbound and outbound calls, and manage email correspondence with customers • Accurately enter orders and schedule appointments • Utilize Microsoft Excel and Word for data entry and other tasks.

Sales & Customer Care Consultant We are offering a permanent employment opportunity for a Sales & Customer Care Consultant in the retail industry based in Mahwah, New Jersey. In this role, you will be the primary contact for resolving customer inquiries and complaints across a variety of communication channels, from email to social media. Additionally, you will collaborate with colleagues across the Customer Care department and other internal teams to continually enhance service and knowledge. Responsibilities • Act as the first point of contact to address and resolve customer concerns and complaints, utilizing multiple communication channels such as email, phone, live chat, and social media. • Ensure each customer interaction provides an exceptional experience. • Proactively identify and mitigate potential obstacles to a seamless customer experience. • Assist customers with a wide range of inquiries, including product information, returns, delivery, registration, and payments. • Contribute to meeting departmental goals by achieving key performance indicators (KPIs) related to sales, quality, and productivity. • Collaborate with fellow Customer Care team members and other internal departments to constantly strive for service improvement and knowledge enhancement. • Process customer orders and maintain accurate customer records. • Monitor customer accounts and take necessary actions when required. • Answer inbound calls and handle both inbound and outbound communication effectively. • Utilize Microsoft Excel and Word for data entry and email correspondence.

Sales & Customer Care Consultant We are offering a long term contract employment opportunity for a Sales & Customer Care Consultant in Mahwah, New Jersey, United States. This role is in the retail industry and will offer the opportunity to be the primary point of communication for customers, ensuring a superior customer experience through various communication channels. Responsibilities: • Act as the primary contact for customer issues and queries, addressing these through email, phone, live chat, and social media. • Proactively anticipate and mitigate any potential disruptions to a seamless customer experience. • Handle a wide range of customer enquiries, including product information, returns, delivery, registration, and payments. • Contribute towards meeting departmental KPIs, including sales, quality, and productivity targets. • Collaborate with team members across Customer Care and other internal departments to continuously enhance service and knowledge. • Accurately process customer credit applications and maintain precise customer credit records. • Monitor customer accounts and initiate appropriate action when necessary. • Handle inbound and outbound calls, data entry, email correspondence, and schedule appointments. • Utilize Microsoft Excel and Microsoft Word for order entry and other tasks.

Customer Support Specialist We are seeking a Customer Support Specialist to join our team in Stamford, Connecticut. This role is in the Manufacturing industry and offers a contract to permanent employment opportunity. As a Customer Support Specialist, you will be responsible for sales support, customer support, logistics support, field service support, and some inside sales work. Responsibilities: • Assist customers with their inquiries in a timely manner, ensuring customer satisfaction • Maintain accurate customer records in the CRM database, including current contact information and scope of opportunity • Reach out to customers to obtain updated contact information and stay ahead of turnover • Follow up proactively with existing customers to provide ongoing support and identify new sales opportunities • Coordinate with Technical Customer Support personnel for field service coordination & billing • Process orders and provide lead times & status updates for those orders • Assist the sales team with any required support while they are traveling • Keep track of machine trials and custom payment plans • Complete vendor setups and maintain an organized office • Handle inbound customer inquiries efficiently and quickly.

Accounts Receivable / Billing Our client is seeking a detail-oriented Cash Application Specialist to join their growing Accounting team. In this role, you'll play a critical part in managing and applying customer payments accurately and efficiently. You'll collaborate cross-functionally with billing, revenue recognition, and operational teams to resolve unapplied or unmatched payments, and ensure accurate reporting and reconciliation. Key Responsibilities: Post customer payments and manage payment applications. Research and resolve unmatched payments and unidentified cash by communicating with Billing, Revenue Recognition, and other internal teams Notify AR staff of all short pays and overpays Process and record refunds and returned checks Provide check images to billing and collections teams upon request Correct any misapplied payments in a timely manner Provide backup support for bank deposits as needed Create and maintain basic reports and spreadsheets for internal use Support month-end close activities and assist in system testing during enhancements or conversions

Customer Care Associate Job Title: Customer Care AssociateJob Summary: The Customer Care Associate (CCA) is responsible for delivering exceptional customer experiences by addressing inquiries, resolving issues, and ensuring customer satisfaction. As the frontline representative of the organization, the CCA provides accurate information, demonstrates professionalism, and fosters customer loyalty through effective communication and problem-solving. This role requires strong interpersonal skills, a customer-centric approach, and a commitment to continuous improvement.Key Responsibilities:<ul><li>Deliver high-quality service aligned with company goals to enhance customer satisfaction and loyalty.</li><li>Identify trends and share feedback to improve service delivery and processes.</li><li>Build strong relationships with customers by understanding their needs and delivering tailored solutions.</li><li>Collaborate with Team Leaders and peers to resolve complex issues and enhance the customer experience.</li><li>Adhere to established workflows, scripts, and guidelines to ensure compliance and service consistency.</li><li>Maintain accurate and detailed records of customer interactions in CRM systems.</li><li>Consistently meet or exceed key performance indicators (KPIs), including response time, resolution time, and customer satisfaction.</li><li>Support peers and contribute to a positive team environment by sharing knowledge and best practices.</li><li>Engage in self-development through training, feedback, and coaching to enhance personal performance.</li></ul>

Collections Specialist Robert Half is looking for a diligent Collections Specialist for a long-term project based in Wilton, Connecticut. This role involves managing customer credit applications, maintaining accurate records, and handling customer inquiries in a timely manner. Responsibilities: • Oversee the collection processes for accounts that are overdue.• Utilize accounting software systems such as Oracle to maintain a comprehensive record of all collection activities.• Manage the accounts receivable process to ensure the prompt and accurate collection of payments.• Employ effective customer service skills to resolve customer inquiries and issues.• Process customer credit applications with accuracy and efficiency.• Conduct deduction processes as necessary to manage outstanding balances.• Monitor customer accounts regularly and take appropriate action when needed.• Maintain accurate customer credit records, updating information as required.• Collaborate with other team members to ensure all processes are completed in a timely and efficient manner.• Utilize excellent problem-solving skills to handle any issues that may arise in the collections process.

Accounts Payable / Vendor Administrator Our client is seeking a detail-oriented and proactive Accounts Payable / Vendor Specialist to manage and streamline the vendor process. This role is essential in ensuring timely and compliant vendor setup while fostering positive relationships with external partners. Key Responsibilities Manage the vendor master file email inbox and dedicated vendor onboarding system. Gather and verify all required documentation and information from new vendors. Perform verbal verification and early-warning-system checks on banking information. Ensure compliance with internal policies, legal requirements, and industry standards. Execute all vendor setup activities. Act as the primary point of contact for vendors during onboarding. Provide clear, timely communication to address questions and concerns. Build and maintain strong, detail oriented relationships with vendors. Identify and mitigate potential risks associated with vendor relationships. Communicate onboarding status to internal service initiators. Generate and track vendor-related KPIs.

Customer Service Representative We are in search of a Customer Service Representative to be a part of our team in the Real Estate Property/Facilities Management industry, located in Farmingdale, New York. Your role will be to ensure the smooth operation of our customer service department, specifically dealing with customer applications, maintaining records, and attending to customer inquiries. This position offers a contract to permanent employment opportunity. Responsibilities:• Efficiently and accurately processing customer credit applications, ensuring all information is up-to-date and accurate.• Maintaining comprehensive and accurate records of all customer credit interactions.• Monitoring customer accounts regularly and taking action when necessary.• Multitasking between various responsibilities, such as paperwork and handling a phone queue system.• Regularly checking and responding to voicemail messages and emails.• Scanning and filing documents, ensuring all paperwork is organized and easily accessible.• Utilizing Word, Outlook, and Excel for data entry and correspondence, maintaining a high level of proficiency in these tools.• Ensuring all notification letters are sent out in a timely and accurate manner.

Senior Credit and Collections Specialist A well-established waste management company located near Manalapan Township, NJ, is looking for a Senior Credit and Collections Specialist.• Create and submit reports: collection accounts, account write-offs• Apply Hazmat credit memos.• Assist customers with their payments through various methods; cash, credit card, ACH, check/CHAX, IVR, and through the company website/web portal.• Supporting the collection efforts/calls for accounts receivable portfolio.• Researching account disputes and billing discrepancies.• Responding to credit inquiries from customers.• Performing account and payment reconciliations.• Identifying delinquent accounts requiring external collection efforts.• Analyzing and assessing the creditworthiness of accounts with credit manager.• Documenting daily collections activity.

Collections Specialist We are offering a permanent employment opportunity for a Collections Specialist in NEW YORK, New York. This role involves managing B2B collections efforts across a varied portfolio and maintaining positive relationships with clients while supporting cash flow operations. Responsibilities: • Manage B2B collections efforts across a diverse portfolio• Maintain positive client relationships to facilitate recovery of outstanding balances• Support company cash flow operations• Utilize accounting software systems for efficient operations• Handle accounts receivable duties• Respond to inbound calls professionally and effectively• Oversee claim administration tasks• Execute collection processes with accuracy and professionalism• Utilize QuickBooks to streamline financial operations

Customer Service OverviewWe are seeking adaptable and dedicated Contract Customer Service professionals to provide exceptional support and enhance customer experiences. The Customer Service role is ideal for individuals who excel in communication, problem-solving, and relationship-building. Contract opportunities allow professionals to expand their skills and expertise while supporting businesses in delivering top-tier service across diverse industries.Primary ResponsibilitiesDay-to-day tasks will vary depending on the company and industry but typically include:<ol><li>Customer Support and Relations</li></ol><ul><li>Serve as the first point of contact for customers via phone, email, chat, or in person, providing timely and accurate assistance</li><li>Address inquiries, concerns, and complaints with professionalism, ensuring customer satisfaction and resolution.</li></ul><ol><li>Order and Account Management</li></ol><ul><li>Process orders, returns, and exchanges while maintaining accurate records in CRM systems.</li><li>Assist customers with managing their accounts, updating information, and understanding company policies and procedures.</li></ul><ol><li>Problem-Solving</li></ol><ul><li>Identify customer issues and implement effective solutions while adhering to company guidelines.</li><li>Escalate complex problems to the appropriate teams or supervisors when necessary</li></ul><ol><li>Collaboration and Team Support</li></ol><ul><li>Work closely with internal teams, including sales, marketing, and operations, to resolve customer concerns efficiently.</li><li>Contribute to team goals and metrics by meeting performance and satisfaction benchmarks.</li></ul><ol><li>Documentation and Reporting</li></ol><ul><li>Maintain complete and accurate records of customer interactions, inquiries, and resolutions in internal systems.</li><li>Provide feedback to supervisors and management to improve customer processes and experiences.</li></ul><ol><li>Product and Service Expertise</li></ol><ul><li>Develop an in-depth understanding of the company's offerings and confidently explain features, benefits, and solutions to customers.</li><li>Stay updated on changes to products, policies, or procedures to ensure accurate communication.</li></ul>

Collections and Accounts Receivable Specialist My client, a pharmaceutical company located in Teterboro, has an opportunity for a Collections and Accounts Receivable Specialist. Offers Hybrid Schedule 2 days in office and 3 days from home!!<ul><li>Support other finance team members, e.g., posting payments, bookkeeping, preparing bank checks, and ad-hoc projects.</li><li>Monitor and collect accounts receivable by communicating with clients via email, telephone, and mail.</li><li>The Collections / Accounts Receivable Specialist will manage collection efforts, identify slow-paying customers, and escal</li><li>They will also handle customer account reconciliations, assist in streamlining the accounts receivable process by identifying areas for improvement, and assist in other accounting-related tasks.</li><li>Send invoices and statements to customers.</li><li>Assist with accurate reporting of weekly AR, including updated status notes on past due accounts.</li><li>Assist in creating monthly reports on accounts receivable status and other financial metrics.</li><li>Assist with bank monitoring.</li><li>Manage collection efforts, including reporting on outstanding balances.</li><li>Process credit card payment.</li><li>Assist with check processing on as needed basis.</li><li>Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared.</li></ul>

receptionist Receptionist opportunitiesWe currently have an opening for an articulate, highly-skilled receptionist in a growing technical start-up company. This dynamic and creative company has just ranked as one of the “Fastest Growing Companies” in the local Business Journal! Are you a motivated self-starter who can handle multiple projects at once with a smile? Then we have a position for you.

Front Desk Coordinator Front desk coordinator (reception area coordinator) openingWe currently have an open position for a well-organized and motivated front desk coordinator who is looking to grow their career in the financial investment industry. You will be a key player leading the lobby area at a growing financial investment firm. We are looking for a positive self-starter who is eager to thrive in a dynamic environment and deeply passionate about providing high quality administrative support. Are you friendly, flexible, and love taking initiative? Then we have a position for you.

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28 results for Call Center Specialist in New York, NY

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