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72 results for Customer Experience Specialist in New York, NY

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We are in search of a Customer Experience Specialist to join our team in Rahway, New Jersey. The successful candidate will be a key point of contact for our customers, tasked with setting up accounts, responding to inquiries, and ensuring overall customer satisfaction. This role is within the cloud technology industry and offers a long-term contract employment opportunity.

Responsibilities:
• Serve as the primary touchpoint for customers, addressing their needs and queries
• Set up customer accounts in an efficient and accurate manner
• Utilize CRM and database systems to maintain accurate customer records
• Leverage Microsoft Excel and About Time tools for efficient workflow management
• Monitor customer accounts and take necessary actions based on account status
• Ensure customer satisfaction through proactive communication and problem resolution
• Work closely with the EO/IR systems to deliver superior customer service
• Participate in continuous learning to stay updated about the cloud technologies industry
• Contribute towards the overall success of the customer service team.

• Proficient in Cloud Technologies
• Demonstrable experience with Customer Relationship Management (CRM) systems
• Familiarity with various Database systems
• Knowledge of EO/IR systems
• Advanced skills in Microsoft Excel
• Experience with About Time software
• Ability to manage Customer Accounts effectively
• Proven track record in achieving high Customer Satisfaction
• Exceptional Customer Service skills
• Experience in a Customer Success role

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

72 results for Customer Experience Specialist in New York, NY

Customer Experience Specialist We are in search of a Customer Experience Specialist to join our team in Rahway, New Jersey. The successful candidate will be a key point of contact for our customers, tasked with setting up accounts, responding to inquiries, and ensuring overall customer satisfaction. This role is within the cloud technology industry and offers a long-term contract employment opportunity. Responsibilities: • Serve as the primary touchpoint for customers, addressing their needs and queries • Set up customer accounts in an efficient and accurate manner • Utilize CRM and database systems to maintain accurate customer records • Leverage Microsoft Excel and About Time tools for efficient workflow management • Monitor customer accounts and take necessary actions based on account status • Ensure customer satisfaction through proactive communication and problem resolution • Work closely with the EO/IR systems to deliver superior customer service • Participate in continuous learning to stay updated about the cloud technologies industry • Contribute towards the overall success of the customer service team.

Customer Support Specialist We are seeking a Customer Support Specialist to join our team in Stamford, Connecticut. This role is in the Manufacturing industry and offers a contract to permanent employment opportunity. As a Customer Support Specialist, you will be responsible for sales support, customer support, logistics support, field service support, and some inside sales work. Responsibilities: • Assist customers with their inquiries in a timely manner, ensuring customer satisfaction • Maintain accurate customer records in the CRM database, including current contact information and scope of opportunity • Reach out to customers to obtain updated contact information and stay ahead of turnover • Follow up proactively with existing customers to provide ongoing support and identify new sales opportunities • Coordinate with Technical Customer Support personnel for field service coordination & billing • Process orders and provide lead times & status updates for those orders • Assist the sales team with any required support while they are traveling • Keep track of machine trials and custom payment plans • Complete vendor setups and maintain an organized office • Handle inbound customer inquiries efficiently and quickly.

Cash Application Specialist Bill Rate-TBD Recommended bill rate 30.15 Supplier max submittal bill rate 29.26 Job Schedule-5 days in office Job Hours-8:00am-4:30pm EST Interview Process- Webex w Danielle. Potential 2nd interview w Team Leader Job Description The Cash Application Specialist is responsible for the support of the cash application process which includes the identification and matching of monies received by Chubb to the corresponding receivable cash transfers disbursements and mark-offs. Position requires strong emphasis on details quality and timeliness. Must have the ability to work across several receivable systems policy administration systems and inter-connected processes. Needs to effectively communicate with peers management and internal and external partners. Job Responsibilities: - Assume ownership and respond to customer internal/external billing correspondence and inquiries in a customer-centric efficient accurate and detail oriented manner to achieve an optimal outcome. - Coordination across multiple business partners to provide end to end servicing ensuring the complete resolution of customer inquiries. - Effectively navigate multiple systems proprietary systems and applications to research analyze and resolve customer inquires - Work effectively in a team environment using detail oriented interpersonal and communication skills - Promptly monitor mailboxes and provide front-line support for inquiries and escalations - Quality Control cash application and effectively report findings to management - Perform other related duties as assigned Skills - Basic knowledge of Microsoft Office Suite products including Excel Outlook Word o Excel-Data Entry-it would be nice to have someone who can do Vlook-ups o Outlook-Responding to incoming emails will be constructing email texts - The ability to recognize when a problem needs to be solutioned and using the necessary resources to solve issues

Customer Service Representative Associate We are offering a contract employment opportunity for a Customer Service Representative Associate in Bronx, New York. The Customer Service Representative Associate will be instrumental in providing front office and authorizations support in a healthcare setting. Responsibilities: · Obtain precertification's authorizations and other referrals as assigned· Meet with patients to discuss billing questions collection TOS and other outstanding balances.· Validate insurance and other billing information.· Presenting data to appropriate parties and partnering to develop resolutions· Ability to take and make patient phone calls and assist client front desk operations

Customer Service Representative We are offering a contract employment opportunity in the Health industry for a Customer Service Representative in Parsippany, New Jersey. In this role, you will provide a high level of customer service while generating appointments by answering incoming calls in a premier contact center. Responsibilities:<ul><li>Scheduling patient appointments using a call script</li><li>Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system</li><li>Answer returned inbound calls as needed after initial outbound contact</li><li>Maintain quality service by following organizational standard operating procedures</li><li>Maintain and exceed daily, weekly and monthly appointment (conversion) quotas</li><li>Learn and understands basic industry knowledge</li><li>Collaborate with Clinical staff and hearing care professionals</li></ul>

Customer Service OverviewWe are seeking adaptable and dedicated Contract Customer Service professionals to provide exceptional support and enhance customer experiences. The Customer Service role is ideal for individuals who excel in communication, problem-solving, and relationship-building. Contract opportunities allow professionals to expand their skills and expertise while supporting businesses in delivering top-tier service across diverse industries.Primary ResponsibilitiesDay-to-day tasks will vary depending on the company and industry but typically include:<ol><li>Customer Support and Relations</li></ol><ul><li>Serve as the first point of contact for customers via phone, email, chat, or in person, providing timely and accurate assistance</li><li>Address inquiries, concerns, and complaints with professionalism, ensuring customer satisfaction and resolution.</li></ul><ol><li>Order and Account Management</li></ol><ul><li>Process orders, returns, and exchanges while maintaining accurate records in CRM systems.</li><li>Assist customers with managing their accounts, updating information, and understanding company policies and procedures.</li></ul><ol><li>Problem-Solving</li></ol><ul><li>Identify customer issues and implement effective solutions while adhering to company guidelines.</li><li>Escalate complex problems to the appropriate teams or supervisors when necessary</li></ul><ol><li>Collaboration and Team Support</li></ol><ul><li>Work closely with internal teams, including sales, marketing, and operations, to resolve customer concerns efficiently.</li><li>Contribute to team goals and metrics by meeting performance and satisfaction benchmarks.</li></ul><ol><li>Documentation and Reporting</li></ol><ul><li>Maintain complete and accurate records of customer interactions, inquiries, and resolutions in internal systems.</li><li>Provide feedback to supervisors and management to improve customer processes and experiences.</li></ul><ol><li>Product and Service Expertise</li></ol><ul><li>Develop an in-depth understanding of the company's offerings and confidently explain features, benefits, and solutions to customers.</li><li>Stay updated on changes to products, policies, or procedures to ensure accurate communication.</li></ul>

Senior Credit and Collections Specialist A well-established waste management company located near Manalapan Township, NJ, is looking for a Senior Credit and Collections Specialist.• Create and submit reports: collection accounts, account write-offs• Apply Hazmat credit memos.• Assist customers with their payments through various methods; cash, credit card, ACH, check/CHAX, IVR, and through the company website/web portal.• Supporting the collection efforts/calls for accounts receivable portfolio.• Researching account disputes and billing discrepancies.• Responding to credit inquiries from customers.• Performing account and payment reconciliations.• Identifying delinquent accounts requiring external collection efforts.• Analyzing and assessing the creditworthiness of accounts with credit manager.• Documenting daily collections activity.

Customer Service Representative We are in search of a Customer Service Representative to join our team located in Hicksville, New York. This role offers a contract to permanent employment opportunity in the industry. As a Customer Service Representative, you will be the primary point of contact for our customers, handling all inquiries and ensuring that our records are kept up-to-date and accurate. Responsibilities: • Communicate professionally with customers through both inbound and outbound calls • Provide high-quality customer service within a call center environment • Accurately enter customer orders into our system • Maintain customer records using Microsoft Excel and Microsoft Word • Process and respond to email correspondence from customers in a timely manner • Schedule necessary appointments for customers • Oversee customer accounts and implement appropriate actions when required • Support efficient data entry related to all customer interactions • Handle customer credit applications with precision and efficiency • Keep customer credit records up-to-date and accurate.

PS Engineer We are in search of a PS Engineer to join our team in New York. This role is crucial in providing exceptional customer support and managing cloud configurations in a multi-cloud environment. The PS Engineer will also have the opportunity to apply their detail-oriented service expertise in a dynamic and challenging setting. Responsibilities: • Deliver top-notch customer support, addressing and resolving customer inquiries efficiently. • Utilize technical knowledge to manage cloud configurations in a multi-cloud environment. • Leverage detail-oriented service expertise to enhance the customer experience. • Ensure all customer interactions and support services align with SME (Subject Matter Expert) standards. • Continuously monitor and manage customer accounts to maintain high service standards.

Account Coordinator/Customer Service We are extending an opportunity for a detail-oriented Account Coordinator/Customer Service individual to be a part of our team, based in Secaucus, New Jersey. The individual will be instrumental in handling customer applications, maintaining accurate customer records, and addressing customer inquiries. They will also oversee customer accounts and take necessary actions. Responsibilities:• Efficiently manage customer queries and concerns.• Handle interactions with sales representatives managing accounts.• Work in collaboration with credit and sales delivery teams.• Thoroughly research complex issues to provide solutions.• Ensure detailed attention in managing SAP and contract creation.• Oversee inventory blocks, holds, and allocations.• Effectively manage tickets.• Coordinate with vendors.• Use retail e-commerce skills for order entry and management.• Utilize Customer Service expertise to enhance customer satisfaction.

Customer Liaison We are offering an exciting opportunity for a Customer Service Representative in the retail industry, based in New York. You will be serving as a primary point of contact for our customers, addressing their needs and ensuring their satisfaction. Your role will involve handling high volume calls with customers, inquiries, processing orders, and maintaining strong relationships with our sales team. People with call center experience, strong communication skills, and wholesale/e-commerce experience are encouraged to apply! Responsibilities:• Address customer inquiries and resolve any issues they may be facing• Act as a point of communication between the customers and the sales team, providing necessary support and information• Handle a significant volume of phone calls, ensuring quality and maintaining excellent communication etiquette• Use various systems to process orders and track shipments• Maintain a high level of knowledge about our brand and products to provide accurate information to customers and sales reps• Troubleshoot system problems and assist with other miscellaneous projects as needed• Process customer payments and provide account information as required• Collaborate with team members and counterparts to document and resolve issues• Use Microsoft Office Suites to perform tasks effectively• Maintain accurate records and ensure data entry is up to date.

Customer Care Associate Job Title: Customer Care AssociateJob Summary: The Customer Care Associate (CCA) is responsible for delivering exceptional customer experiences by addressing inquiries, resolving issues, and ensuring customer satisfaction. As the frontline representative of the organization, the CCA provides accurate information, demonstrates professionalism, and fosters customer loyalty through effective communication and problem-solving. This role requires strong interpersonal skills, a customer-centric approach, and a commitment to continuous improvement.Key Responsibilities:<ul><li>Deliver high-quality service aligned with company goals to enhance customer satisfaction and loyalty.</li><li>Identify trends and share feedback to improve service delivery and processes.</li><li>Build strong relationships with customers by understanding their needs and delivering tailored solutions.</li><li>Collaborate with Team Leaders and peers to resolve complex issues and enhance the customer experience.</li><li>Adhere to established workflows, scripts, and guidelines to ensure compliance and service consistency.</li><li>Maintain accurate and detailed records of customer interactions in CRM systems.</li><li>Consistently meet or exceed key performance indicators (KPIs), including response time, resolution time, and customer satisfaction.</li><li>Support peers and contribute to a positive team environment by sharing knowledge and best practices.</li><li>Engage in self-development through training, feedback, and coaching to enhance personal performance.</li></ul>

Financial Data Specialist - Entry Level Candidates seeking a remote opportunity with a prestigious financial services firm, should consider this entry-level Financial Data Specialist position. Are you a results-oriented professional with a knack for analysis and client services? If interested in this Financial Data Specialist role, you should apply today! In this role, you will provide daily support to the finance and global data teams well as perform routine assignments and solve routine/standard problems with limited discretion. The Financial Data Specialist role demands a flexible individual comfortable with large amounts of information and adept at managing expectations. Submit an application now and learn more about this role! This contract / temporary is a long-term employment opportunity. Responsibilities- Analyze and query a considerable amounts of data- Be instrumental in the preparation of business data- Might have to demonstrate intricate financial subjects to non-financial staff members in special projects- Heavy involvement with client services via email and chat (no phones)

Collections Specialist Robert Half is looking for a diligent Collections Specialist for a long-term project based in Wilton, Connecticut. This role involves managing customer credit applications, maintaining accurate records, and handling customer inquiries in a timely manner. Responsibilities: • Oversee the collection processes for accounts that are overdue.• Utilize accounting software systems such as Oracle to maintain a comprehensive record of all collection activities.• Manage the accounts receivable process to ensure the prompt and accurate collection of payments.• Employ effective customer service skills to resolve customer inquiries and issues.• Process customer credit applications with accuracy and efficiency.• Conduct deduction processes as necessary to manage outstanding balances.• Monitor customer accounts regularly and take appropriate action when needed.• Maintain accurate customer credit records, updating information as required.• Collaborate with other team members to ensure all processes are completed in a timely and efficient manner.• Utilize excellent problem-solving skills to handle any issues that may arise in the collections process.

Collections Specialist We are offering a short-term contract employment opportunity for a Collections Specialist in Ansoinia, Connecticut. This role functions in the finance industry, providing specialized service in managing overdue auto loans. Responsibilities:• Oversee and manage the collection of delinquent auto loans.• Communicate effectively with customers, negotiating resolutions within guidelines and providing suitable assistance as needed.• Conduct research to resolve customer discrepancies, misapplied and short payments.• Maintain a high level of professionalism and cooperation in all interactions with internal and external customers.• Leverage collections tools to locate and resolve delinquency issues.• Ensure compliance with regulatory requirements by preparing and distributing necessary communication/collection letters to customers.• Document all collection activities in the collection system post each activity.• Educate customers on the importance of maintaining current accounts.• Assist in the preparation of ad-hoc reports and special projects as needed.• Handle phone payments from customers to encourage timely resolution of delinquency.

Customer Service Representative We are seeking a Customer Service Representative to join our team near Rutherford, New Jersey. In the manufacturing industry, your role will be pivotal in managing customer orders and inquiries. As a Customer Service Representative, you will be tasked with the responsibility of maintaining customer accounts and ensuring smooth operations within a high-volume team. Responsibilities: • Efficiently process customer orders on a daily basis• Manage and maintain customer accounts, ensuring all information is accurate and up-to-date• Provide support to a high performing team of customer service representatives• Handle a high volume of work, including emails and other correspondence• Utilize SAP or similar ERP systems for various tasks• Engage in both inbound and outbound customer service calls• Participate in data entry tasks and use of Microsoft Excel and Word in daily operations• Oversee account management, ensuring customer satisfaction and retention.

Customer Service Representative We are seeking a Customer Service Representative for a contract opportunity in White Plains, NY. The Customer Service Representative will act as the primary point of contact for customers, addressing inquiries, resolving issues, and delivering an outstanding customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset to support retention and satisfaction. Responsibilities:<ul><li>Respond to Customer Inquiries: Provide timely and accurate responses to inquiries via phone, email, or chat </li><li>Resolve Complaints: Address customer concerns, identify solutions, and ensure problems are resolved promptly while maintaining a pleasant demeanor </li><li>Document Interactions: Record customer interactions, issues, and resolutions in the company’s CRM or database</li><li>Provide Product or Service Information: Assist customers with understanding products, services, and programs, guiding them to make informed decisions.</li><li>Process Orders and Transactions: Handle sales order, returns, exchanges, and refunds efficiently while maintaining attention to detail.</li><li>Follow Up with Customers: Ensure customer satisfaction by conducting follow-ups on complaints, concerns, or open issues.</li></ul>

IT Support Specialist We are seeking an IT Support Specialist to join our team in HARTSDALE, New York. In this role, you will be the first point of contact for technical support, providing solutions to various tech-related issues, and playing a key role in implementing strategic tech projects. You will also manage our asset inventories and technical knowledge base, and oversee A/V setup for school events. Responsibilities: • Act as a primary contact for tech support hotline, addressing and resolving tech-related inquiries • Monitor alerts, logs, and dashboards to preemptively identify and mitigate potential tech issues • Provide hands-on support in classrooms, aiding teachers in learning new systems and tools to enhance their digital fluency and productivity • Work collaboratively with the technology team to execute strategic projects involving systems administration, automation, software development, data analysis, and ed tech integrations • Maintain meticulous records of asset inventories and technical knowledge base, and develop dashboards and other analytical tools for efficient information management • Take charge of A/V setup for school events, ensuring smooth technical operations during these occasions.

Medical Accounts Receivable Specialist We are seeking a Medical Accounts Receivable Specialist to join our team in the healthcare industry, located in Plainview, New York. As a Medical Accounts Receivable Specialist, you will be responsible for managing customer claims, with a particular emphasis on denied ones, and maintaining customer records. This role also involves managing past-due accounts receivable. Responsibilities:• Manage the claims process, with a primary focus on denied claims• Conduct regular follow-ups on denied claims to ensure resolution• Manage current claims diligently after addressing any backlogs• Participate in the collection process for past-due accounts receivable• Apply skills in Medical Billing, Medical Collections, Insurance Denials, and Claim Denials to ensure efficient operations• Maintain an organized system of customer credit records• Process customer credit applications with a high level of accuracy and efficiency• Monitor customer accounts and take necessary actions as required. This opportunity offers a short term contract employment

Collections Specialist We are in need of a Collections Specialist to join our team based near Leonia, New Jersey. This role offers a long-term contract employment opportunity where you will be primarily tasked with managing customer accounts, processing payments, and conducting collection calls. Responsibilities• Professionally handle a large volume of collection calls on a daily basis• Review and explain invoices and account statements to customers• Efficiently process credit card and ACH payments• Register customers on the online portal for seamless transactions• Regularly send out invoices and aging balance reports via email• Provide accurate cash forecasting information for the assigned customer base• Apply payments, credits, and debit memos to relevant accounts• Evaluate orders, approve or reject them, and remove accounts from credit hold as necessary• Design and implement payment plans when required• Maintain customer account records with utmost accuracy.

Admissions Specialist A growing company in Warminster is seeking a Claims Adjuster for a long term engagement (will accept candidates looking for full-time OR part-time schedules). This position is 100% on site and will begin immediately. The primary responsibility of this position is the investigation, evaluation, and settlement (through denial, compromise, or payment) of claims arising from physical damage to vehicles, customer property (including higher and more complex cases), and third-party claims involving medium-to-high exposure bodily injury. The role involves reviewing and negotiating service rates, and handling claims. Success in this role requires experience in claims management, as well as a strong commitment to maintaining the integrity of proprietary information. Key Responsibilities: Investigation, Evaluation, and Resolution: Investigate, analyze, and resolve claims related to vehicle damage, customer property, and medium-to-high exposure third-party bodily injury.Assess claim value and liability to recommend settlements through denial, compromise, or payment.Ensure timely and accurate investigations, leveraging advanced techniques and knowledge of the insurance process.Apply specialized knowledge and techniques for understanding risks, insurance products, and claims investigation processes.Collaborate with other departments and stakeholders to understand risks under management and manage products offered.Handle complex and high-stakes claims requiring sound judgment and thorough analysis.Stakeholder Interaction:Communicate effectively with claimants, legal representatives, and stakeholders to manage expectations and maintain professionalism.Address and resolve disputes or escalated issues on complex claims with diplomacy and tact.Explain policy details, coverage limitations, and claim decision rationale clearly and accurately.Confidentiality and Compliance: Ensure the integrity and security of proprietary information throughout claims handling.Adhere to all regulatory and company policies governing the claims process. Proficient in using claims management software and tools to process and document cases.Strong mathematical aptitude for calculating damages and analyzing cost implications.Interpersonal Skills: Excellent communication skills for interacting with claimants, stakeholders, and team members in a clear and professional manner.Strong negotiation skills for settling claims and managing external vendors or partners.Educational Background:For immediate consideration please call the Trevose office of Robert Half at 215-244-1870, or email your resume to us at Kirk.Forchetti@RobertHalf com. Thank you

Payroll Specialist We are looking to bring on board a Payroll Specialist in the Wholesale Distribution industry, based in Jamaica, New York. This role presents an opportunity to work in a dynamic environment, where you will handle the processing of customer applications, upkeep of customer credit records, and resolution of customer inquiries. This role also involves monitoring customer accounts and taking necessary actions. Responsibilities: • Oversee and ensure accurate processing of customer credit applications. • Maintain and update customer credit records with utmost precision. • Efficiently resolve customer inquiries, providing excellent customer service. • Continuously monitor customer accounts and take appropriate actions when necessary. • Manage accounting functions related to payroll and benefits. • Handle software systems used for accounting and payroll. • Conduct regular audits to ensure accuracy and compliance. • Administer 401k and RRSP programs. • Utilize accounting software systems such as Ceridian and Dayforce. • Manage the 'About Time' system for effective payroll processing.

Front Desk Receptionist We are offering a contract employment opportunity for a Front Desk Receptionist in the Healthcare industry, located in Flemington, New Jersey area. This role involves a range of administrative and customer service tasks centered around managing the front desk area. Responsibilities:• Facilitate effective communication by answering multi-line phone system• Deliver exceptional customer service by responding to inquiries and resolving issues• Uphold a detail-oriented environment, acting as the first point of interaction for visitors• Update and maintain accurate records in the customer database• Engage in interpersonal interactions, fostering positive relationships with clients and staff• Manage the reception area, ensuring it is organized and presentable at all times.

Collections and Accounts Receivable Specialist My client, a pharmaceutical company located in Teterboro, has an opportunity for a Collections and Accounts Receivable Specialist. Offers Hybrid Schedule 2 days in office and 3 days from home!!<ul><li>Support other finance team members, e.g., posting payments, bookkeeping, preparing bank checks, and ad-hoc projects.</li><li>Monitor and collect accounts receivable by communicating with clients via email, telephone, and mail.</li><li>The Collections / Accounts Receivable Specialist will manage collection efforts, identify slow-paying customers, and escal</li><li>They will also handle customer account reconciliations, assist in streamlining the accounts receivable process by identifying areas for improvement, and assist in other accounting-related tasks.</li><li>Send invoices and statements to customers.</li><li>Assist with accurate reporting of weekly AR, including updated status notes on past due accounts.</li><li>Assist in creating monthly reports on accounts receivable status and other financial metrics.</li><li>Assist with bank monitoring.</li><li>Manage collection efforts, including reporting on outstanding balances.</li><li>Process credit card payment.</li><li>Assist with check processing on as needed basis.</li><li>Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared.</li></ul>

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72 results for Customer Experience Specialist in New York, NY

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