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242 results for Customer Service Manager in New York, NY

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We are currently hiring a Customer Service Representative based in Bridgewater, New Jersey. In this role, you will be responsible for processing customer orders, addressing inquiries, and ensuring efficient operations in a fast-paced, team-oriented environment.

Process and manage customer orders from receipt to delivery, ensuring accuracy and timely fulfillment.
Coordinate with logistics and internal teams to track shipments, resolve delivery issues, and maintain smooth order flow.
Serve as the primary point of contact for assigned customer accounts, addressing inquiries, resolving issues, and updating account information.
Provide pre-sale support by responding to customer inquiries, preparing quotes, and assisting the sales team with product recommendations and materials.
Collaborate with marketing to distribute product updates and promotional materials to clients.
Deliver post-sale support by managing returns, exchanges, and refunds, and following up to ensure customer satisfaction.
Build and maintain strong, long-term relationships with clients, identifying upselling and cross-selling opportunities.
Proactively engage with customers to understand their evolving needs and offer tailored solutions.
Maintain accurate customer records and document feedback to support continuous improvement efforts.

Experience:

Minimum 3 years of experience in a customer service or account management role.
Proven experience managing customer accounts and order processing.
Proficiency in CRM systems and order management tools.
Ability to multitask and prioritize effectively in a fast-paced setting.
Strong problem-solving skills and a proactive mindset.
Customer-first attitude with a drive for providing top-tier service.
Team player who thrives in a collaborative, high-performance environment.
Open to feedback and committed to continuous learning and improvement.
Positive attitude and strong work ethic.
Familiarity with relevant regulatory or compliance standards is a plus.
Additional language skills are desirable.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

242 results for Customer Service Manager in New York, NY

Customer Service Representative We are currently hiring a Customer Service Representative based in Bridgewater, New Jersey. In this role, you will be responsible for processing customer orders, addressing inquiries, and ensuring efficient operations in a fast-paced, team-oriented environment. <ul><li>Process and manage customer orders from receipt to delivery, ensuring accuracy and timely fulfillment.</li><li>Coordinate with logistics and internal teams to track shipments, resolve delivery issues, and maintain smooth order flow.</li><li>Serve as the primary point of contact for assigned customer accounts, addressing inquiries, resolving issues, and updating account information.</li><li>Provide pre-sale support by responding to customer inquiries, preparing quotes, and assisting the sales team with product recommendations and materials.</li><li>Collaborate with marketing to distribute product updates and promotional materials to clients.</li><li>Deliver post-sale support by managing returns, exchanges, and refunds, and following up to ensure customer satisfaction.</li><li>Build and maintain strong, long-term relationships with clients, identifying upselling and cross-selling opportunities.</li><li>Proactively engage with customers to understand their evolving needs and offer tailored solutions.</li><li>Maintain accurate customer records and document feedback to support continuous improvement efforts.</li></ul>

Customer Service OverviewWe are seeking adaptable and dedicated Contract Customer Service professionals to provide exceptional support and enhance customer experiences. The Customer Service role is ideal for individuals who excel in communication, problem-solving, and relationship-building. Contract opportunities allow professionals to expand their skills and expertise while supporting businesses in delivering top-tier service across diverse industries.Primary ResponsibilitiesDay-to-day tasks will vary depending on the company and industry but typically include:<ol><li>Customer Support and Relations</li></ol><ul><li>Serve as the first point of contact for customers via phone, email, chat, or in person, providing timely and accurate assistance</li><li>Address inquiries, concerns, and complaints with professionalism, ensuring customer satisfaction and resolution.</li></ul><ol><li>Order and Account Management</li></ol><ul><li>Process orders, returns, and exchanges while maintaining accurate records in CRM systems.</li><li>Assist customers with managing their accounts, updating information, and understanding company policies and procedures.</li></ul><ol><li>Problem-Solving</li></ol><ul><li>Identify customer issues and implement effective solutions while adhering to company guidelines.</li><li>Escalate complex problems to the appropriate teams or supervisors when necessary</li></ul><ol><li>Collaboration and Team Support</li></ol><ul><li>Work closely with internal teams, including sales, marketing, and operations, to resolve customer concerns efficiently.</li><li>Contribute to team goals and metrics by meeting performance and satisfaction benchmarks.</li></ul><ol><li>Documentation and Reporting</li></ol><ul><li>Maintain complete and accurate records of customer interactions, inquiries, and resolutions in internal systems.</li><li>Provide feedback to supervisors and management to improve customer processes and experiences.</li></ul><ol><li>Product and Service Expertise</li></ol><ul><li>Develop an in-depth understanding of the company's offerings and confidently explain features, benefits, and solutions to customers.</li><li>Stay updated on changes to products, policies, or procedures to ensure accurate communication.</li></ul>

Customer Service Representative Associate We are offering a contract employment opportunity for a Customer Service Representative Associate in Bronx, New York. The Customer Service Representative Associate will be instrumental in providing front office and authorizations support in a healthcare setting. Responsibilities: · Obtain precertification's authorizations and other referrals as assigned· Meet with patients to discuss billing questions collection TOS and other outstanding balances.· Validate insurance and other billing information.· Presenting data to appropriate parties and partnering to develop resolutions· Ability to take and make patient phone calls and assist client front desk operations

Sales Assistant We are seeking a motivated and detail-oriented Sales Assistant to support our team. This role serves as a key point of contact for customers, assisting with sales activities and ensuring smooth day-to-day operations. The ideal candidate will provide excellent customer service, maintain accurate records, and coordinate with internal teams to meet customer needs. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat, offering accurate information about products and services.</li><li>Assist the sales team with order management, ensuring orders are processed accurately and in a timely manner.</li><li>Maintain up-to-date customer records within the CRM system.</li><li>Collaborate with departments such as logistics, finance, and production to support order fulfillment and delivery timelines.</li><li>Support marketing efforts, including promotional events, customer outreach, and trade show coordination.</li><li>Help identify sales opportunities through upselling and cross-selling strategies.</li><li>Perform administrative duties such as preparing sales documents, scheduling meetings, and handling invoice processing.</li><li>Ensure data accuracy in internal systems and spreadsheets.</li><li>Handle basic logistical tasks, including picking up or delivering shipments and obtaining office supplies.</li><li>Communicate with customers to follow up on payment statuses and assist with account updates.</li></ul>

Account Manager We are in search of an Account Manager to join our team based in New York. This role is central to our operations, focusing on managing service delivery and workflow in a client-focused business environment. The Account Manager will also play a vital role in ensuring the quality of output from the Office Services team, and providing support to clients. Responsibilities: • Manage and oversee the workflow duties of a team • Collaborate closely with clients to establish new processes and workflows • Ensure the quality of output from the Office Services team by implementing quality controls • Handle administrative duties, including adherence to timekeeping policies • Act as a senior point of contact in the absence of the Sr. Account Manager • Take on complex legal print and records jobs, overseeing associates on site • Promote operational excellence by implementing continuous improvement initiatives • Manage workflow, conduct audits, and provide client support • Assist in the management of projects and requests • Foster a culture of high performance and continuous improvement that values learning and a commitment to quality • Investigate and resolve issues escalated by portfolio clients • Manage overall performance metrics of accounts/departments against contract targets.

Customer Service Representative/Order Management Robert Half is actively seeking an exceptional Customer Service Representative/Order Management to strengthen our dynamic team based out the Freehold, New Jersey area. This compelling role provides the opportunity for you to showcase your exceptional customer service skills in combination with your adept office management abilities. Responsibilities:<ul><li>Manage and respond to all incoming E-commerce phone calls promptly and professionally.</li><li>Address and resolve customer inquiries through email and online chat platforms.</li><li>Process wholesale orders efficiently, ensuring accuracy and timeliness.</li><li>Order materials using company accounts and maintain inventory tracking.</li><li>Engage with customers and vendors via phone, email, chat, WhatsApp, and social media channels.</li><li>Communicate with both domestic and international clients, providing exceptional service when needed.</li></ul>

Maintenance Manager We are offering an exciting opportunity for a Maintenance Manager to join our client's team in the Princeton, New Jersey area. In this role, you will manage the daily operations of our maintenance department, focusing on the upkeep of our equipment, machinery, and facilities. Responsibilities • Oversee the daily operations of the maintenance department, ensuring all tasks are completed in a timely and effective manner• Develop and implement strategies for maintenance to enhance the efficiency and longevity of equipment and assets• Directly manage a team of maintenance workers, fostering cooperation and productivity• Ensure all maintenance activities align with safety regulations to maintain a safe working environment• Handle account maintenance tasks to ensure accurate record keeping of all maintenance activities.

PS Engineer We are in search of a PS Engineer to join our team in New York. This role is crucial in providing exceptional customer support and managing cloud configurations in a multi-cloud environment. The PS Engineer will also have the opportunity to apply their detail-oriented service expertise in a dynamic and challenging setting. Responsibilities: • Deliver top-notch customer support, addressing and resolving customer inquiries efficiently. • Utilize technical knowledge to manage cloud configurations in a multi-cloud environment. • Leverage detail-oriented service expertise to enhance the customer experience. • Ensure all customer interactions and support services align with SME (Subject Matter Expert) standards. • Continuously monitor and manage customer accounts to maintain high service standards.

Sr Service Desk Technician Our client is seeking a Senior Service Desk Technician to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on customer service excellence, problem resolution, and continuous improvement within the IT environment. Key Responsibilities: Advanced Support – Troubleshoot complex IT issues related to hardware, software, and networks, serving as an escalation point. Maintain and improve documentation for support processes.Customer Service – Engage professionally with end users, ensuring clear and timely communication on issue resolutions. Share best practices for handling complex cases.Reporting & Documentation – Track service desk metrics, generate performance reports, and document resolutions for knowledge transfer and process optimization.Continuous Learning – Stay updated on emerging technologies and share insights with the team to drive innovation and efficiency.

Instructor/Trainer We are currently in need of an Instructor/Trainer to join our team located in New Jersey. The role offers a short term contract employment opportunity, focused on the teaching and training of the Webvantage project management tool. The successful candidate will provide expertise in generating invoices and Purchase Orders (POs). Responsibilities: • Provide comprehensive training on the use of the Webvantage project management tool• Specialize in teaching how to generate invoices using the system• Guide the team in creating POs within the tool• Deliver expertise in the usage of the billing system and billing statements• Ensure that training sessions are tailored to meet the specific needs of the team• Develop and implement customer service strategies within the context of the tool• Utilize project management skills in organizing and delivering training sessions• Continually update and improve training materials to reflect changes in the tool• Monitor the team's progress and provide additional support as needed• Address any inquiries related to the tool and provide timely and effective solutions. 02720-0013186783

Project Coordinator We are actively searching for a Project Coordinator in the IT industry. In this role, you will be instrumental in maintaining client relations, preparing technical product quotes, and managing various internal contracts. This role offers a contract to permanent employment opportunity. Responsibilities: • Assist in the preparation and review of technical products and services quotes for the Client Success and Sales teams.• Guarantee the precision of all sales orders and fulfill orders for multiple departments including Sales, CSM, and Services.• Purchase IT equipment such as hardware, software, and technical services from manufacturers, ensuring the best pricing and availability.• Manage additional licenses and maintain our licensing relationship through authorized distributors.• Document and outline processes and procedures to aid departmental growth.• Undertake vendor sales reporting and negotiate with vendors and distributors to secure the best pricing and services.• Process product renewals like SonicWall/Server/ VMWare / Software Assurance, including quoting, authorizing, and invoicing in ConnectWise.• Support in maintaining parts inventory and properly tag incoming shipments with ticket number, customer name, etc.• Manage various internal contracts, including cell phone arrangements and office cleaning.• Support Technical Services/Lab Engineer with shipping customer equipment from our office when required.

Customer Service Representative We are in search of a Customer Service Representative to be a part of our team in the Real Estate Property/Facilities Management industry, located in Farmingdale, New York. Your role will be to ensure the smooth operation of our customer service department, specifically dealing with customer applications, maintaining records, and attending to customer inquiries. This position offers a contract to permanent employment opportunity. Responsibilities:• Efficiently and accurately processing customer credit applications, ensuring all information is up-to-date and accurate.• Maintaining comprehensive and accurate records of all customer credit interactions.• Monitoring customer accounts regularly and taking action when necessary.• Multitasking between various responsibilities, such as paperwork and handling a phone queue system.• Regularly checking and responding to voicemail messages and emails.• Scanning and filing documents, ensuring all paperwork is organized and easily accessible.• Utilizing Word, Outlook, and Excel for data entry and correspondence, maintaining a high level of proficiency in these tools.• Ensuring all notification letters are sent out in a timely and accurate manner.

Customer Service Representative We are offering a contract employment opportunity in the Health industry for a Customer Service Representative in Parsippany, New Jersey. In this role, you will provide a high level of customer service while generating appointments by answering incoming calls in a premier contact center. Responsibilities:<ul><li>Scheduling patient appointments using a call script</li><li>Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system</li><li>Answer returned inbound calls as needed after initial outbound contact</li><li>Maintain quality service by following organizational standard operating procedures</li><li>Maintain and exceed daily, weekly and monthly appointment (conversion) quotas</li><li>Learn and understands basic industry knowledge</li><li>Collaborate with Clinical staff and hearing care professionals</li></ul>

Front Desk Supervisor We are offering a permanent employment opportunity for a Front Desk Supervisor in LARCHMONT, New York. As a Front Desk Supervisor, you will be primarily responsible for delivering exceptional customer service, supervising the front desk staff, and handling all guest-related inquiries in a detail oriented manner. This role is within the hospitality industry, where you will oversee the front desk operations and maintain a visually appealing and organized lobby. Responsibilities: • Deliver personalized service to guests and members, acting as the face of the organization. • Address all inquiries, requests, and issues in a detail oriented manner, ensuring timely resolution. • Act as a team leader, promoting a service-focused, team-oriented culture within the front desk staff. • Oversee front desk operations, including guest check-ins, reservations, and financial transactions. • Schedule, supervise, and evaluate the performance of the front desk and night staff. • Collaborate with various departments to ensure readiness and satisfaction for daily events. • Implement and enforce front desk policies, procedures, and service standards aligned with the organization's mission. • Ensure all communications facing members are accurate, timely, and align with the organization's brand. • Use your administrative skills to maintain a well-organized and visually appealing lobby and front desk environment. • Handle inbound calls from members, providing excellent customer service at all times.

Event Planner Intermediate We are offering a permanent employment opportunity for an Event Planner Intermediate in Brooklyn, New York. This role primarily involves planning and coordinating events of various sizes and complexities, from intimate gatherings of 10 to grand events of 500 attendees. As part of our team, you'll have the chance to collaborate with different levels of management and provide strategic insights on event development. Responsibilities: • Develop comprehensive project plans and budgets for each event. • Oversee all aspects of event management, including site selection, vendor negotiation, logistics coordination, and risk control. • Collaborate with internal partners such as Food Services, Audio Visual, Security, and Facilities. • Provide excellent customer service, addressing client inquiries and resolving issues promptly. • Manage the reception desk functions including answering calls, handling emails, and escorting clients. • Support high-level executive meetings by maintaining professionalism, organization, and effective communication. • Utilize Event Management System (EMS) for detailed reservations, incoming request review, and report presentation. • Handle correspondence between the planning team and reservation holders, ensuring an outstanding customer experience. • Understand and apply business guidelines for space allocation, managing space issues and escalating unresolved issues as necessary. • Ensure clients are updated in a timely manner regarding the status of their requests and available options.

Concierge Frontline Customer Service: Serve as the first point of contact for all inquiries, requests, and concerns, providing a warm, detail oriented, and friendly greeting. Create a welcoming atmosphere and maintain a high standard of service at all times. Task Coordination: Handle reservations, bookings, and arrangements, including dining, events, travel, and transportation. Assist with the procurement of services, such as housekeeping, maintenance, or third-party vendors, if applicable. Problem Resolution: Address and resolve client or guest concerns quickly and effectively while escalating unresolved issues to management as necessary. Proactively anticipate needs and recommend solutions or alternatives to enhance the customer experience. Information Management: Provide accurate and up-to-date information about the property, local attractions, events, or services. Maintain records/documentation of interactions, requests, and activities to ensure seamless service delivery. detail oriented Standards: Ensure the lobby, reception area, or workspace is well-maintained and presentable. Adhere to company policies and uphold a =+ years of experience, detail oriented image in appearance and demeanor.

Project Manager A growing company in Bergen County is seeking a Business Process Analyst/Project Manager to join their team. This role is responsible for understanding, analyzing, and improving how we work across departments—helping us become more efficient by aligning people, processes, and technology. The ideal candidate will have strong analytical and communication skills, and a passion for process improvement. Key Responsibilities:<ul><li>Work with business teams to understand current workflows and document end-to-end processes.</li><li>Identify areas for improvement and recommend changes involving systems, roles, or procedures.</li><li>Support the implementation of process changes and track progress.</li><li>Create and update training materials and documentation as needed.</li><li>Analyze data to support quality assurance before and after changes are made.</li><li>Assist in testing and rolling out new solutions and systems.</li><li>Serve as a subject matter expert in assigned areas or processes.</li><li>Facilitate communication and alignment across departments and stakeholders.</li></ul>

Technical Support Specialist We are offering a remote contract employment opportunity for a Technical Support Specialist. This role operates within the tech industry, providing IT support and customer service. Must be bilingual in English and French to be considered for this role Responsibilities: • Provide product support for various technologies including proprietary in house software. • Troubleshoot and resolve technical issues related to computer hardware and Dell Technologies.• Communicate effectively with customers to understand their technical needs and provide appropriate solutions.• Utilize Active Directory and Backup Technologies to ensure the security and accessibility of customer data. • Stay updated on the latest 'About Time' software updates and use this knowledge to assist customers.• Monitor customer accounts and respond promptly to any technical inquiries or issues.

Help Desk Manager We are seeking a Help Desk Manager to join our team. This role involves managing IT support services, ensuring the smooth operation of our Microsoft 365 system, and troubleshooting hardware and software issues. The Help Desk Manager will also be responsible for managing network configurations, enhancing email security, and supporting hardware installations. Responsibilities: • Manage the delivery of Level 2/3 helpdesk support for Windows, macOS, and mobile devices to ensure timely resolution of issues. • Administer and configure Exchange Online, SharePoint, Teams, and security policies within Microsoft 365. • Oversee network settings including DNS, DHCP, VLANs, VPNs, and firewall configurations. • Implement and manage email security measures such as SPF, DKIM, and DMARC for reliable email delivery. • Utilize Microsoft Intune for device provisioning and policy enforcement. • Troubleshoot hardware and software issues involving PCs, laptops, printers, and software installations. • Foster client relationships by providing detail oriented, friendly support and training. • Maintain detailed service tickets and IT documentation using ITSM tools. • Assist with IT projects, including hardware installations, network setups, software migrations, and cloud deployments. • Proactively identify and resolve potential IT problems before they escalate.

Account Manager We are looking to bring on an Account Manager to our team located in Fairfield, New Jersey. The Account Manager will be primarily focused on inside sales of luxury materials, with a strong emphasis on customer service and communication with customers and vendors. This role is based in a luxury showroom setting and involves no cold calling, but rather checking in with previous clients to see what other projects they have. Responsibilities • Manage key accounts and ensure customer satisfaction• Maintain a proactive approach in communication with customers and vendors• Follow up with previous clients to identify potential new projects• Deliver excellent customer service to all clients, whether homeowners remodeling or designers doing commercial work• Foster a competitive spirit and adopt a go-getter mentality to meet sales targets• Represent the company in a showroom setting, providing information and assistance to visitors• Work collaboratively with the team to meet common goals• Leverage your knowledge in construction to better assist clients and make sales• Keep up-to-date records of sales and customer interactions.

Lease Admin Analyst We are offering a short term contract employment opportunity for a Lease Admin Analyst in Point Pleasant, New Jersey. This role primarily focuses on maintaining the integrity of real estate portfolio data for a number of clients. The successful candidate will be expected to handle customer inquiries, process applications, and maintain accurate records. Responsibilities: • Uphold the integrity of real estate portfolio data for an assigned portfolio of clients. • Input, maintain, and organize information regarding lease dates, dollar values, and financial accounting transactions into a lease management software database. • Reconcile accounts receivable/accounts payable transactions to ensure accurate and current lease information is maintained. • Assist managers in resolving critical issues for clients by researching and gathering information about payment transactions, lease terms, and other relevant items. • Prepare lease abstracts and edit them for accuracy. • Process client rent rolls utilizing the database, prepare export files, and send to accounting for payables processing. • Prepare invoices for subtenants, reconcile subtenant accounts, review incoming invoices for errors/accuracy with lease document, and ensure correct coding. • Run standard reports for management review and ad hoc reports with assistance. • Operate with a customer service lens during calls and other interactions.

VP of Operations We are offering an exciting opportunity in Queens, New York, for a VP of Operations to join our clients team. The job function involves overseeing all day-to-day operations, managing company insurance and employee health plans, and collaborating with various departments to optimize workflows. This role is within the industry of operations administration and operations management. Responsibilities: • Streamline and enhance all daily operations to meet company objectives• Collaborate with heads of departments such as warehousing, logistics, sales, and IT to improve workflows and communication• Establish departmental KPI’s in alignment with strategic company goals to enhance team member accountability• Manage company insurance, employee health plans, and retirement accounts• Handle communication with company vendors and negotiate freight rates• Facilitate the onboarding process for new employees• Supervise customer service manager and handle requests relating to finance and shipping for larger accounts

Greeter/Retail Store Service Associate IV (Contractor) We are offering a permanent employment opportunity for a Greeter/Retail Store Service Associate IV at Stafford Township, New Jersey. As a part of our team, you will be a crucial player in providing an excellent experience for our customers and maintaining the store to the highest standards. Responsibilities: • Support the store team in providing a top-notch experience for customers. • Demonstrate a strong understanding and enthusiasm for technology, specifically our products and services. • Regularly scan the sales floor to ensure all areas are accessible, clean, functional, and report any exceptions to the leadership team. • Engage with customers during peak times, ensuring they are connected with a sales consultant promptly and are well-informed about our technology. • Regularly inspect the back of the store for cleanliness, security, and proper inventory placement. • Assist with receiving inventory and ensuring the back of the store is stocked according to store standards. • Participate in the weekly cycle count process and suggest improvements for the store count process. • Adapt readily to store management priorities and direction, always demonstrating professionalism and integrity. • Ensure regular, consistent, and punctual attendance. Be prepared to work nights, weekends, and overtime as necessary. • Perform other duties and responsibilities as assigned by the leadership team.

Full Desk Technical Recruiter Responsibilities:• As a Recruiting Manager, you will source & recruit target candidate profiles using various tools such as our proprietary database, managing public-facing job postings, direct head-hunting, LinkedIn, public job-boards such as Indeed, Monster & CareerBuilder, generating candidate referrals, attending networking events, etc.• The Recruiting Manager will screen & Interview potential candidates, qualify them, and match them with the needs of our clients• The Recruiting Manager / technical recruiter will market the services of Robert Half to commercial clients to generate new business through cross-leveraging existing Robert Half relationships, cold-calling, calling on leads and job postings, attending networking groups, and through the use of tools such as SalesForce.com, ZoomInfo, LinkedIn, our proprietary database, etc.• Negotiate and establish contractual/recruiting agreements with clients• Qualify client job requirements and establish plan to placement• Provide customer service & counsel clients on strategy to attract & on-board talent• Educate clients on current national and local market trends surrounding employment conditions, technical salary ranges and local variances

Customer Liaison We are offering an exciting opportunity for a Customer Service Representative in the retail industry, based in New York. You will be serving as a primary point of contact for our customers, addressing their needs and ensuring their satisfaction. Your role will involve handling high volume calls with customers, inquiries, processing orders, and maintaining strong relationships with our sales team. People with call center experience, strong communication skills, and wholesale/e-commerce experience are encouraged to apply! Responsibilities:• Address customer inquiries and resolve any issues they may be facing• Act as a point of communication between the customers and the sales team, providing necessary support and information• Handle a significant volume of phone calls, ensuring quality and maintaining excellent communication etiquette• Use various systems to process orders and track shipments• Maintain a high level of knowledge about our brand and products to provide accurate information to customers and sales reps• Troubleshoot system problems and assist with other miscellaneous projects as needed• Process customer payments and provide account information as required• Collaborate with team members and counterparts to document and resolve issues• Use Microsoft Office Suites to perform tasks effectively• Maintain accurate records and ensure data entry is up to date.

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242 results for Customer Service Manager in New York, NY

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