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62 results for Customer Service Specialist in New York, NY

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We are offering a contract employment opportunity for a Customer Service Representative Associate in Bronx, New York. The Customer Service Representative Associate will be instrumental in providing front office and authorizations support in a healthcare setting.

Responsibilities:

· Obtain precertification's authorizations and other referrals as assigned

· Meet with patients to discuss billing questions collection TOS and other outstanding balances.

· Validate insurance and other billing information.

· Presenting data to appropriate parties and partnering to develop resolutions

· Ability to take and make patient phone calls and assist client front desk operations

· 1 years of customer service experience

· Experience with Microsoft Word create correspondence and work within templates

· Microsoft Excel data entry sort / filter and work within tables

· Microsoft Outlook email and calendar management

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

62 results for Customer Service Specialist in New York, NY

Customer Service Representative Associate We are offering a contract employment opportunity for a Customer Service Representative Associate in Bronx, New York. The Customer Service Representative Associate will be instrumental in providing front office and authorizations support in a healthcare setting. Responsibilities: · Obtain precertification's authorizations and other referrals as assigned· Meet with patients to discuss billing questions collection TOS and other outstanding balances.· Validate insurance and other billing information.· Presenting data to appropriate parties and partnering to develop resolutions· Ability to take and make patient phone calls and assist client front desk operations

Customer Service Representative We are in the process of expanding our client's team to include a Customer Service Representative. This role will be based in the Middlesex, New Jersey area. As a Customer Service Representative, your primary tasks will include managing customer applications, maintaining up-to-date customer records, and handling customer inquiries. Additionally, you will be charged with the task of monitoring customer accounts and taking appropriate action. Responsibilities:• Efficiently and accurately process customer credit applications • Maintain up-to-date and accurate records of customer credit • Tackle customer inquiries in a timely and effective manner• Closely monitor customer accounts and take the necessary action when needed• Ensure customer satisfaction through detail oriented and efficient service • Collaborate with team members to enhance customer service strategies • Identify and address customer needs to improve overall service• Maintain a high level of product knowledge to provide accurate information to customers• Stay updated on industry trends to provide informed customer service• Foster positive customer relationships to build customer loyalty.

Customer Service Representative We are offering a contract employment opportunity in the Health industry for a Customer Service Representative in Parsippany, New Jersey. In this role, you will provide a high level of customer service while generating appointments by answering incoming calls in a premier contact center. Responsibilities:<ul><li>Scheduling patient appointments using a call script</li><li>Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system</li><li>Answer returned inbound calls as needed after initial outbound contact</li><li>Maintain quality service by following organizational standard operating procedures</li><li>Maintain and exceed daily, weekly and monthly appointment (conversion) quotas</li><li>Learn and understands basic industry knowledge</li><li>Collaborate with Clinical staff and hearing care professionals</li></ul>

Customer Service Representative We are currently hiring a Customer Service Representative based in Bridgewater, New Jersey. In this role, you will be responsible for processing customer orders, addressing inquiries, and ensuring efficient operations in a fast-paced, team-oriented environment. <ul><li>Process and manage customer orders from receipt to delivery, ensuring accuracy and timely fulfillment.</li><li>Coordinate with logistics and internal teams to track shipments, resolve delivery issues, and maintain smooth order flow.</li><li>Serve as the primary point of contact for assigned customer accounts, addressing inquiries, resolving issues, and updating account information.</li><li>Provide pre-sale support by responding to customer inquiries, preparing quotes, and assisting the sales team with product recommendations and materials.</li><li>Collaborate with marketing to distribute product updates and promotional materials to clients.</li><li>Deliver post-sale support by managing returns, exchanges, and refunds, and following up to ensure customer satisfaction.</li><li>Build and maintain strong, long-term relationships with clients, identifying upselling and cross-selling opportunities.</li><li>Proactively engage with customers to understand their evolving needs and offer tailored solutions.</li><li>Maintain accurate customer records and document feedback to support continuous improvement efforts.</li></ul>

Customer Service Representative We are in the process of expanding our team in the Middlesex, New Jersey area and are currently accepting applications for the role of Customer Service Representative. Your primary role will be to manage customer interactions, maintain accurate customer records, and ensure a high level of service is delivered at all times. Responsibilities:• Efficiently handle customer inquiries and complaints, ensuring customer satisfaction• Accurately process credit applications from customers• Proactively monitor customer accounts and take necessary actions• Maintain detailed and accurate customer credit records• Resolve customer issues in a timely and effective manner• Collaborate with team members to achieve a high level of customer service• Develop and maintain a deep understanding of our products and services to better serve customers• Continually seek ways to improve customer service and overall customer experience.

Customer Service Representative We are in search of a Customer Service Representative to be a part of our team in the Real Estate Property/Facilities Management industry, located in Farmingdale, New York. Your role will be to ensure the smooth operation of our customer service department, specifically dealing with customer applications, maintaining records, and attending to customer inquiries. This position offers a contract to permanent employment opportunity. Responsibilities:• Efficiently and accurately processing customer credit applications, ensuring all information is up-to-date and accurate.• Maintaining comprehensive and accurate records of all customer credit interactions.• Monitoring customer accounts regularly and taking action when necessary.• Multitasking between various responsibilities, such as paperwork and handling a phone queue system.• Regularly checking and responding to voicemail messages and emails.• Scanning and filing documents, ensuring all paperwork is organized and easily accessible.• Utilizing Word, Outlook, and Excel for data entry and correspondence, maintaining a high level of proficiency in these tools.• Ensuring all notification letters are sent out in a timely and accurate manner.

Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative in Fairfield, New Jersey, United States. In this role, you will be working with large kitchen equipment for detail-oriented kitchens and restaurants. Your main duties will include order processing, inventory management, and customer communication. Responsibilities: • Accurately and efficiently process customer orders. • Organize and track shipping of large kitchen equipment. • Maintain an up-to-date record of inventory. • Ensure the smooth tracking of orders to meet customer expectations. • Utilize SAP or other software for order processing and inventory management. • Communicate effectively, both verbally and in writing, with customers to resolve inquiries. • Collaborate with warehouse associates and the operations manager to ensure seamless operations. • Pay close attention to detail in all aspects of the role. • Provide personable customer service to maintain customer relationships.

Customer Service Representative We are in search of a Customer Service Representative to join our team in Hicksville, New York. This position provides an excellent contract to permanent employment opportunity in the industry. The Customer Service Representative will be primarily responsible for managing customer inquiries, maintaining accurate records, and ensuring seamless data entry processes. Responsibilities • Professionally handle inbound and outbound calls, maintaining a high level of customer service. • Efficiently process customer orders into the system. • Respond promptly and professionally to inbound customer calls. • Ensure accurate data entry for all customer interactions. • Effectively manage email correspondence with customers, ensuring timely and appropriate responses. • Utilize tools such as Microsoft Excel and Microsoft Word to maintain customer records and process information. • Schedule necessary appointments for customers. • Monitor and proactively manage customer accounts, taking appropriate actions as required. • Maintain a high level of professionalism while managing both inbound and outbound calls.

Customer Service Representative/Order Management Robert Half is actively seeking an exceptional Customer Service Representative/Order Management to strengthen our dynamic team based out the Freehold, New Jersey area. This compelling role provides the opportunity for you to showcase your exceptional customer service skills in combination with your adept office management abilities. Responsibilities:<ul><li>Manage and respond to all incoming E-commerce phone calls promptly and professionally.</li><li>Address and resolve customer inquiries through email and online chat platforms.</li><li>Process wholesale orders efficiently, ensuring accuracy and timeliness.</li><li>Order materials using company accounts and maintain inventory tracking.</li><li>Engage with customers and vendors via phone, email, chat, WhatsApp, and social media channels.</li><li>Communicate with both domestic and international clients, providing exceptional service when needed.</li></ul>

Technical Support Specialist We are offering a remote contract employment opportunity for a Technical Support Specialist. This role operates within the tech industry, providing IT support and customer service. Must be bilingual in English and French to be considered for this role Responsibilities: • Provide product support for various technologies including proprietary in house software. • Troubleshoot and resolve technical issues related to computer hardware and Dell Technologies.• Communicate effectively with customers to understand their technical needs and provide appropriate solutions.• Utilize Active Directory and Backup Technologies to ensure the security and accessibility of customer data. • Stay updated on the latest 'About Time' software updates and use this knowledge to assist customers.• Monitor customer accounts and respond promptly to any technical inquiries or issues.

Customer Liaison We are offering an exciting opportunity for a Customer Service Representative in the retail industry, based in New York. You will be serving as a primary point of contact for our customers, addressing their needs and ensuring their satisfaction. Your role will involve handling high volume calls with customers, inquiries, processing orders, and maintaining strong relationships with our sales team. People with call center experience, strong communication skills, and wholesale/e-commerce experience are encouraged to apply! Responsibilities:• Address customer inquiries and resolve any issues they may be facing• Act as a point of communication between the customers and the sales team, providing necessary support and information• Handle a significant volume of phone calls, ensuring quality and maintaining excellent communication etiquette• Use various systems to process orders and track shipments• Maintain a high level of knowledge about our brand and products to provide accurate information to customers and sales reps• Troubleshoot system problems and assist with other miscellaneous projects as needed• Process customer payments and provide account information as required• Collaborate with team members and counterparts to document and resolve issues• Use Microsoft Office Suites to perform tasks effectively• Maintain accurate records and ensure data entry is up to date.

Customer Service OverviewWe are seeking adaptable and dedicated Contract Customer Service professionals to provide exceptional support and enhance customer experiences. The Customer Service role is ideal for individuals who excel in communication, problem-solving, and relationship-building. Contract opportunities allow professionals to expand their skills and expertise while supporting businesses in delivering top-tier service across diverse industries.Primary ResponsibilitiesDay-to-day tasks will vary depending on the company and industry but typically include:<ol><li>Customer Support and Relations</li></ol><ul><li>Serve as the first point of contact for customers via phone, email, chat, or in person, providing timely and accurate assistance</li><li>Address inquiries, concerns, and complaints with professionalism, ensuring customer satisfaction and resolution.</li></ul><ol><li>Order and Account Management</li></ol><ul><li>Process orders, returns, and exchanges while maintaining accurate records in CRM systems.</li><li>Assist customers with managing their accounts, updating information, and understanding company policies and procedures.</li></ul><ol><li>Problem-Solving</li></ol><ul><li>Identify customer issues and implement effective solutions while adhering to company guidelines.</li><li>Escalate complex problems to the appropriate teams or supervisors when necessary</li></ul><ol><li>Collaboration and Team Support</li></ol><ul><li>Work closely with internal teams, including sales, marketing, and operations, to resolve customer concerns efficiently.</li><li>Contribute to team goals and metrics by meeting performance and satisfaction benchmarks.</li></ul><ol><li>Documentation and Reporting</li></ol><ul><li>Maintain complete and accurate records of customer interactions, inquiries, and resolutions in internal systems.</li><li>Provide feedback to supervisors and management to improve customer processes and experiences.</li></ul><ol><li>Product and Service Expertise</li></ol><ul><li>Develop an in-depth understanding of the company's offerings and confidently explain features, benefits, and solutions to customers.</li><li>Stay updated on changes to products, policies, or procedures to ensure accurate communication.</li></ul>

Customer Experience Specialist We are in search of a Customer Experience Specialist to join our team in Rahway, New Jersey. The successful candidate will be a key point of contact for our customers, tasked with setting up accounts, responding to inquiries, and ensuring overall customer satisfaction. This role is within the cloud technology industry and offers a long-term contract employment opportunity. Responsibilities: • Serve as the primary touchpoint for customers, addressing their needs and queries • Set up customer accounts in an efficient and accurate manner • Utilize CRM and database systems to maintain accurate customer records • Leverage Microsoft Excel and About Time tools for efficient workflow management • Monitor customer accounts and take necessary actions based on account status • Ensure customer satisfaction through proactive communication and problem resolution • Work closely with the EO/IR systems to deliver superior customer service • Participate in continuous learning to stay updated about the cloud technologies industry • Contribute towards the overall success of the customer service team.

IT Support Specialist We are seeking an IT Support Specialist to join our team in HARTSDALE, New York. In this role, you will be the first point of contact for technical support, providing solutions to various tech-related issues, and playing a key role in implementing strategic tech projects. You will also manage our asset inventories and technical knowledge base, and oversee A/V setup for school events. Responsibilities: • Act as a primary contact for tech support hotline, addressing and resolving tech-related inquiries • Monitor alerts, logs, and dashboards to preemptively identify and mitigate potential tech issues • Provide hands-on support in classrooms, aiding teachers in learning new systems and tools to enhance their digital fluency and productivity • Work collaboratively with the technology team to execute strategic projects involving systems administration, automation, software development, data analysis, and ed tech integrations • Maintain meticulous records of asset inventories and technical knowledge base, and develop dashboards and other analytical tools for efficient information management • Take charge of A/V setup for school events, ensuring smooth technical operations during these occasions.

Collections Specialist Robert Half is looking for a diligent Collections Specialist for a long-term project based in Wilton, Connecticut. This role involves managing customer credit applications, maintaining accurate records, and handling customer inquiries in a timely manner. Responsibilities: • Oversee the collection processes for accounts that are overdue.• Utilize accounting software systems such as Oracle to maintain a comprehensive record of all collection activities.• Manage the accounts receivable process to ensure the prompt and accurate collection of payments.• Employ effective customer service skills to resolve customer inquiries and issues.• Process customer credit applications with accuracy and efficiency.• Conduct deduction processes as necessary to manage outstanding balances.• Monitor customer accounts regularly and take appropriate action when needed.• Maintain accurate customer credit records, updating information as required.• Collaborate with other team members to ensure all processes are completed in a timely and efficient manner.• Utilize excellent problem-solving skills to handle any issues that may arise in the collections process.

Order Entry Specialist We are seeking a skilled Order Entry Specialist to join our team in the Plastics Manufacturing industry. The Order Entry Specialist will be primarily engaged in customer service, data entry, and some inside sales. The role involves a combination of extensive data entry, some purchasing, account management, and frequent email communication. This role is a contract employment opportunity. Responsibilities:• Process customer orders received through various channels like website and email accurately and efficiently.• Undertake data entry tasks to maintain current and accurate customer records.• Conduct outbound calls to existing customers, maintaining a detail-oriented and warm relationship.• Manage customer accounts and execute appropriate actions when necessary.• Carry out some inside sales tasks as part of the role.• Ensure high-quality customer service is consistently provided.• Collaborate closely with a diverse team while also having the ability to function independently.• Exhibit a results-driven approach, with a focus on detail and efficiency.• Use Microsoft Office tools for various tasks.

Accounts Receivable Specialist The AR Specialist is responsible for managing and tracking customer’s account data, issuing and delivering invoices on time, processing credit adjustments, providing various data reports upon request, working closely with internal teams, regional managers, account executives and collectors. Responsibilities· Maintains and monitors all billing information for all customers which leads to accurate and timely monthly invoicing· Monthly customer validation of services and collaborates with different stake holders for improvements· Partners with internal departments to resolve any issues that may cause customer payment issues and improves the customer finance experience· Fosters a strong relationship with customers by meeting their expectations related to billing and looks for ways to provide a customized experience· Maintains up to date processes around 3rd party poral customers· Consistently meets or exceeds key performance indicators (KPIs) which includes but not limited to, missing sales orders, incorrect sales orders, identifying non-billable customers, duplicate services created, incorrect rate/price· Conform to established workflows and guidelines that are consistent with the team’s process· Improves personal skills through training, feedback and coaching· Supports peers and contributes to positive environment by sharing knowledge and best practices

IT Support Specialist We are offering a permanent contract employment opportunity for an IT Support Specialist at our location. In this role, you will primarily handle the technical aspects of Zoom meetings, including audio and video quality, breakout rooms, and more. Your responsibilities will also extend to basic troubleshooting in Active Directory and Office 365. The job is within the Non-Profit industry and requires skills in computer hardware, configuration management, Zoom, customer service, and Office 365. Responsibilities: • Manage technical aspects of Zoom meetings to ensure smooth operation. • Handle audio and video related issues to ensure optimum performance during meetings and conferences. • Conduct basic troubleshooting in Active Directory and Office 365. • Coordinate with other technical team members to resolve complex technical issues. • Keep updated with new advancements in audio and video conferencing technology. • Run the audio video conferencing aspects for presenters or act as the lead presenter when required. • Ensure proper functioning of equipment before scheduled meetings or conferences. • Address issues related to Logitech and Polycom video conferencing equipment.

Senior Credit and Collections Specialist A well-established waste management company located near Manalapan Township, NJ, is looking for a Senior Credit and Collections Specialist.• Create and submit reports: collection accounts, account write-offs• Apply Hazmat credit memos.• Assist customers with their payments through various methods; cash, credit card, ACH, check/CHAX, IVR, and through the company website/web portal.• Supporting the collection efforts/calls for accounts receivable portfolio.• Researching account disputes and billing discrepancies.• Responding to credit inquiries from customers.• Performing account and payment reconciliations.• Identifying delinquent accounts requiring external collection efforts.• Analyzing and assessing the creditworthiness of accounts with credit manager.• Documenting daily collections activity.

Product Support Specialist We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform. Responsibilities: • Handle technical support tickets, with a focus on product-related concerns. • Deliver high-quality product support to customers, addressing inquiries related to our platform. • Utilize SQL queries to delve into customer data and investigate issues. • Aid customers in understanding product features, best practices, and technical configurations. • Collaborate with the development team to identify, escalate, and rectify software bugs. • Work hand-in-hand with product managers, engineers, and customers to elevate the user experience. • Develop and upkeep support documentation to streamline troubleshooting processes. • Contribute to improving the platform by providing valuable feedback from customers.

Sales & Customer Care Consultant We are in search of a Sales & Customer Care Consultant to be an integral part of our retail team based in Mahwah, New Jersey. The chosen candidate will be the main point of interaction for our customers across a variety of channels, ensuring a seamless customer experience. Additionally, this role will entail handling product inquiries, order entries, and scheduling appointments. This role offers a long term contract employment opportunity. Responsibilities: • Deliver excellent customer service across all communication channels including email, phone, live chat, and social media. • Proactively anticipate and prevent any hindrances to the customer experience. • Respond to and resolve customer complaints and issues in a timely manner. • Assist customers with inquiries about products, returns, delivery, registration, and payments. • Collaborate with colleagues across Customer Care and other internal departments to continuously improve service and knowledge. • Utilize Microsoft Excel and Word for data entry and order processing. • Maintain a commitment to meeting KPI’s including sales, quality, and productivity targets. • Answer inbound calls and make outbound calls as necessary. • Ensure accurate record keeping of customer interactions and transactions.

Sales & Customer Care Consultant We are offering a permanent employment opportunity for a Sales & Customer Care Consultant in the retail industry based in Mahwah, New Jersey. In this role, you will be the primary contact for resolving customer inquiries and complaints across a variety of communication channels, from email to social media. Additionally, you will collaborate with colleagues across the Customer Care department and other internal teams to continually enhance service and knowledge. Responsibilities • Act as the first point of contact to address and resolve customer concerns and complaints, utilizing multiple communication channels such as email, phone, live chat, and social media. • Ensure each customer interaction provides an exceptional experience. • Proactively identify and mitigate potential obstacles to a seamless customer experience. • Assist customers with a wide range of inquiries, including product information, returns, delivery, registration, and payments. • Contribute to meeting departmental goals by achieving key performance indicators (KPIs) related to sales, quality, and productivity. • Collaborate with fellow Customer Care team members and other internal departments to constantly strive for service improvement and knowledge enhancement. • Process customer orders and maintain accurate customer records. • Monitor customer accounts and take necessary actions when required. • Answer inbound calls and handle both inbound and outbound communication effectively. • Utilize Microsoft Excel and Word for data entry and email correspondence.

Sales & Customer Care Consultant We are offering a long-term contract employment opportunity for a Sales & Customer Care Consultant in Mahwah, New Jersey, in the retail industry. In this role, you will serve as the primary point of contact for customer inquiries across various communication channels, including email, phone, live chat, and social media. You will also be instrumental in resolving customer complaints in a timely manner and enhancing the overall customer experience. Responsibilities: • Provide exceptional customer service to each customer, ensuring their experience is second to none • Efficiently address and resolve customer complaints across multiple channels, including email, phone, live chat, and social media • Proactively anticipate customer needs and take action to prevent any disruptions to the customer experience • Assist customers with a variety of inquiries, such as product information, returns, delivery, registration, and payments • Contribute to meeting departmental goals, including sales, quality, and productivity targets • Collaborate with colleagues across Customer Care and other internal departments to improve service and knowledge levels • Handle inbound and outbound calls, and manage email correspondence with customers • Accurately enter orders and schedule appointments • Utilize Microsoft Excel and Word for data entry and other tasks.

Sales & Customer Care Consultant We are offering a long term contract employment opportunity for a Sales & Customer Care Consultant in Mahwah, New Jersey, United States. This role is in the retail industry and will offer the opportunity to be the primary point of communication for customers, ensuring a superior customer experience through various communication channels. Responsibilities: • Act as the primary contact for customer issues and queries, addressing these through email, phone, live chat, and social media. • Proactively anticipate and mitigate any potential disruptions to a seamless customer experience. • Handle a wide range of customer enquiries, including product information, returns, delivery, registration, and payments. • Contribute towards meeting departmental KPIs, including sales, quality, and productivity targets. • Collaborate with team members across Customer Care and other internal departments to continuously enhance service and knowledge. • Accurately process customer credit applications and maintain precise customer credit records. • Monitor customer accounts and initiate appropriate action when necessary. • Handle inbound and outbound calls, data entry, email correspondence, and schedule appointments. • Utilize Microsoft Excel and Microsoft Word for order entry and other tasks.

Sales Representative We are offering an exciting opportunity for a Sales Representative based in the New Brunswick, New Jersey area. You will be joining a team focused on commercial liquidations, in-house refurbishment and office furniture sales and installations. This role primarily involves remote work, with occasional in-person client visits and weekly team meetings. Responsibilities:• Drive sales through proactive outreach, utilizing leads generated by the team• Utilize prior sales experience to develop and execute effective sales strategies• Maintain communication with clients, ensuring their needs and inquiries are addressed promptly and accurately• Travel as needed to client locations for viewing and assessment of spaces for liquidation• Manage client relationships, leveraging existing contacts where possible• Collaborate with the team during weekly meetings to discuss strategies and progress• Ensure accurate record-keeping of client information and sales activities.

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62 results for Customer Service Specialist in New York, NY

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