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    30 results for File Clerk in New York, NY

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    We are offering a short term contract employment opportunity for a File Clerk in the Financial Services industry, based in Yaphank, NY. The workplace is a dynamic environment that demands detail-oriented and organized individuals.


    Responsibilities:


    • Utilizing software like Adobe Acrobat, ADP - Financial Services, A-Systems, Epic Software, IBM AS/400 in day-to-day operations

    • Handling inbound calls and addressing customer inquiries promptly and professionally

    • Conducting clerical duties including processing and maintaining customer records

    • Accurately processing customer credit applications in a timely manner

    • Regular monitoring and actions on customer accounts based on the status

    • Creating charts and graphs for data representation and analysis

    • Ensuring efficient handling of correspondence related to customer accounts

    • Utilizing 'About Time' software for effective time management.

    • Proficiency in Adobe Acrobat
    • Experience with ADP - Financial Services
    • Familiarity with A-Systems
    • Knowledge of Epic Software
    • Ability to work with IBM AS/400
    • Experience with About Time software
    • Ability to manage answering inbound calls
    • Proficiency in creating charts and graphs
    • Experience in performing clerical duties
    • Ability to handle correspondence effectively

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

    30 results for File Clerk in New York, NY

    File Clerk <p>We are offering a short term contract employment opportunity for a File Clerk in the Financial Services industry, based in Yaphank, NY. The workplace is a dynamic environment that demands detail-oriented and organized individuals.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Utilizing software like Adobe Acrobat, ADP - Financial Services, A-Systems, Epic Software, IBM AS/400 in day-to-day operations</p><p>• Handling inbound calls and addressing customer inquiries promptly and professionally</p><p>• Conducting clerical duties including processing and maintaining customer records</p><p>• Accurately processing customer credit applications in a timely manner</p><p>• Regular monitoring and actions on customer accounts based on the status</p><p>• Creating charts and graphs for data representation and analysis</p><p>• Ensuring efficient handling of correspondence related to customer accounts</p><p>• Utilizing 'About Time' software for effective time management.</p> Logistics Clerk We are offering a permanent employment opportunity in the logistics industry, specifically for a Logistics Clerk role. Based in Jamaica, New York, United States, you will be a valuable asset to our team, performing crucial tasks related to data entry and client coordination.<br><br>Responsibilities:<br><br>• Accurately input cargo receipt data into our proprietary system<br>• Liaise with clients, vendors, and shippers to secure any missing or incomplete shipment paperwork<br>• Ensure proper filing and maintenance of physical and digital files<br>• Copy important documents as needed<br>• Monitor and manage customer accounts, taking appropriate action when required<br>• Process customer credit applications with accuracy and efficiency<br>• Maintain accurate and up-to-date customer credit records. Senior Paralegal / Clerk We are currently seeking a Senior Paralegal / Clerk to immediately join the Paralegal Department at our office in New York City. The Senior Paralegal / Clerk will provide support for the attorneys in the office relating to the managing of electronic and paper filings with the courts; maintaining and managing the firm’s docketing, calendaring and case tracking systems; coordinating the service of process; and providing litigation paralegal support as needed. The ideal candidate will be a career-minded individual who is looking to advance and build their career at a dynamic midsize firm. <br><br>Key Responsibilities: <br>• Handling of state and federal court e-filing requests from attorneys. <br>• Creating and submitting CJA e-Vouchers for federal Courts. <br>• Responding to requests from attorneys, paralegals and other staff, regarding court rules, filing procedures, and calendared deadlines. <br>• Maintaining an accurate and updated list of attorney e-filing credentials.<br>• Managing and maintaining the firm’s calendaring and docket tracking systems, to ensure that no deadlines are missed. <br>• Coordinating with process servers and other vendors for the service of process, and the filing and retrieving of documents in various courts. <br>• Occasional trips to court to file, retrieve or deliver documents. <br>• Providing litigation paralegal support to attorneys, including keeping the case file; organizing and preparing documents for filings and submissions; legal research; conducting discovery reviews; and cite checking and proofreading.<br>• Assisting with the supervision of the Paralegal Department during the absence of the Paralegal Manager. <br>• Assisting with mentoring and training of new paralegal team members. <br><br>Requirements: <br>• A bachelor’s degree from an accredited college or university and/or an ABA approved paralegal certificate.<br>• 3-6 years of related work experience at a fast-paced law firm or other legal environment. <br>• Knowledge of the rules and procedures of federal and state courts, including e-filing and local practice rules.<br>• High proficiency in conducting e-filings and in retrieving documents online using PACER/ECF, NYSCEF, and other electronic docketing systems.<br>• Experience and knowledge in the use of the Criminal Justice Act’s (CJA) e-Voucher system in federal courts, including the creation of vouchers and the submission of authorization requests.<br>• Knowledge of the procedures for serving subpoenas, complaints and other services of process. <br>• Experience using Lexis Nexis, Westlaw, Bloomberg Law and other online research platforms. <br>• Proficiency in the use of Microsoft Office applications (Outlook, Word, PowerPoint, and Excel).<br>• Experience with the use of the iManage document management system is highly desired.<br>• Ability to effectively communicate with attorneys, court clerks, and others, both orally and in writing.<br>• Experience in preparing legal documents for filing, including, motions, briefs, exhibits, affidavits, pleadings, and other filings<br>• Must be able to work well under pressure and meet short deadlines. <br>• Extremely organized, strong attention to detail, and the ability to follow through. <br>• Flexibility to multitask and to work after hours/overtime when required.<br>• A New York State notary certification is desired. Inventory Clerk We are offering a long term contract employment opportunity for an Inventory Clerk in Rockaway, New Jersey. This role is in the warehouse industry where you will be handling expensive gourmet products and conducting clerical duties. <br><br>Responsibilities: <br>• Oversee the organization and restacking of boxes in the warehouse<br>• Handle order picking and co-packing tasks diligently<br>• Generate shipping labels when necessary<br>• Ensure the safe and proper shipment of gourmet products<br>• Maintain accurate records of inventory and shipping details for future reference<br>• Address customer inquiries related to their orders and shipments<br>• Monitor customer accounts and take necessary actions when required. Accounts Payable Clerk Our international client is looking for an accounts payable (A/P) clerk to become an integral part of its rapidly growing team. As the accounts payable clerk, you will match and batch code, resolve A/P issues, process expense reports, update and reconcile sub-ledger to G/L, and process checks. You will report to the accounting manager and have opportunity for career growth and quick advancement within this dynamic department.  <br> Responsibilities ·      Primary responsibility is to handle the administrative and clerical needs of the A/P finance department ·      Execute daily processes and controls accurately and in a timely manner; provide compliance with Company policies ·      Providing customer service to internal business partners ·      Providing internal and external audit assistance as required ·      Open, sort and distribute daily department mail ·      Sort, log, photocopy, and file invoices, checks, and other documents ·      Verify, log and mail checks, including expediting special handling ·      Perform special projects as assigned Accounting Clerk <p>We are offering a contract for permanent employment for an Accounting Clerk. This role mainly involves managing account transactions, processing customer applications, maintaining precise customer records, and addressing customer inquiries.</p><p><br></p><p>Responsibilities: </p><p><br></p><p>• Manage the Purchase Card Program which includes following up on open items, providing account maintenance, and supplying the monthly upload file to the GL team.</p><p>• Oversee daily bank activities including posting to the GL system daily, handling positive pay uploads and exceptions, managing remote and branch deposits, downloading monthly bank statements, and dealing with online banking activities such as wires, transfers, and ACHs.</p><p>• Handle check inquiries and stop payments.</p><p>• Execute monthly transfers from the rep payee accounts for p card reimbursements.</p><p>• Process monthly Personal Needs Allowance (PNA), rents, Individual Service Strategy (ISS) grants, and reimbursements.</p><p>• Collaborate with the Entitlements Team to ensure accuracy.</p><p>• Record and track all Social Security revenue and deposits.</p><p>• Calculate monthly PNA and Client Rent.</p><p>• Report monthly wages to Social Security.</p><p>• Recover Supplemental Nutrition Assistance Program (SNAP) benefits monthly</p> Data Entry Clerk <p>We have an engaging long-term contract role available for an Order Entry Specialist in the Manufacturing industry, based in Piscataway, New Jersey. In a dynamic work environment, your primary role will be to manage customer service, data entry, and some internal sales tasks. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Process orders received through the website or email accurately, ensuring data is correctly entered into the system.</p><p>• Make outbound calls to existing customers, maintaining a detail-oriented and friendly demeanor.</p><p>• Exhibit a wide range of skills by managing a variety of tasks including purchasing, account management, and internal sales.</p><p>• Effectively communicate with customers, resolving their inquiries promptly and efficiently.</p><p>• Oversee customer accounts and take necessary actions as required.</p><p>• Work collaboratively with a diverse team, as well as independently, showing flexibility and adaptability in your role.</p><p>• Keep a results-oriented focus, demonstrating a commitment to meeting targets and deadlines.</p><p>• Demonstrate excellent typing skills and proficiency in Microsoft Office, enabling you to manage extensive data entry tasks.</p><p>• Exhibit your ability as a self-starter, taking the initiative to identify and complete tasks without direct supervision.</p> Data Entry <p>Data entry specialist (data entry clerk) opportunity</p><p>We currently have an excellent opportunity for a highly skilled and motivated data entry specialist in the largest growing insurance company in the state who is looking to start their career with us! We are looking for a data-driven guru who has great attention to detail and looking to thrive in a dynamic, growing environment. You will need to have intermediate experience in excel and proficiency in database management. Do you have quick and accurate typing skills and impeccable organization? Then we have a position for you. </p> receptionist <p>Receptionist opportunities</p><p>We currently have an opening for an articulate, highly-skilled receptionist in a growing technical start-up company. This dynamic and creative company has just ranked as one of the “Fastest Growing Companies” in the local Business Journal! Are you a motivated self-starter who can handle multiple projects at once with a smile? Then we have a position for you.</p> Receptionist We are offering a short term contract role for a Receptionist in the Finance Consulting industry in GREENWICH, Connecticut. The Receptionist will be the initial point of contact for visitors and callers, ensuring a detail oriented and warm reception. The role involves managing the reception area, handling communication, and assisting with administrative tasks. <br><br>Responsibilities: <br><br>• Ensure the reception area is kept tidy and welcoming<br>• Efficiently handle incoming and outgoing mail<br>• Manage appointment schedules efficiently<br>• Respond to and direct incoming calls appropriately <br>• Assist in administrative tasks including data entry and document organization<br>• Direct visitors to the appropriate staff members <br>• Keep track of office supplies and reorder when necessary<br>• Maintain accurate records by filing documents appropriately. Customer Service Representative Associate <p>We are offering a contract employment opportunity for a <strong>Customer Service Representative Associate</strong> in Bronx, New York. The <strong>Customer Service Representative Associate</strong> will be instrumental in providing front office and authorizations support in a healthcare setting. </p><p><br></p><p>Responsibilities: </p><p>·      Obtain precertification's authorizations and other referrals as assigned</p><p>·      Meet with patients to discuss billing questions collection TOS and other outstanding balances.</p><p>·      Validate insurance and other billing information.</p><p>·      Presenting data to appropriate parties and partnering to develop resolutions</p><p>·      Ability to take and make patient phone calls and assist client front desk operations</p> Customer Service Representative <p>We are in search of a Customer Service Representative to be a part of our team in the Real Estate Property/Facilities Management industry, located in Farmingdale, New York. Your role will be to ensure the smooth operation of our customer service department, specifically dealing with customer applications, maintaining records, and attending to customer inquiries. This position offers a contract to permanent employment opportunity.</p><p><br></p><p>Responsibilities:</p><p>• Efficiently and accurately processing customer credit applications, ensuring all information is up-to-date and accurate.</p><p>• Maintaining comprehensive and accurate records of all customer credit interactions.</p><p>• Monitoring customer accounts regularly and taking action when necessary.</p><p>• Multitasking between various responsibilities, such as paperwork and handling a phone queue system.</p><p>• Regularly checking and responding to voicemail messages and emails.</p><p>• Scanning and filing documents, ensuring all paperwork is organized and easily accessible.</p><p>• Utilizing Word, Outlook, and Excel for data entry and correspondence, maintaining a high level of proficiency in these tools.</p><p>• Ensuring all notification letters are sent out in a timely and accurate manner.</p> Customer Liaison <p>We are offering an exciting opportunity for a Customer Service Representative in the retail industry, based in New York. You will be serving as a primary point of contact for our customers, addressing their needs and ensuring their satisfaction. Your role will involve handling high volume calls with customers, inquiries, processing orders, and maintaining strong relationships with our sales team. People with call center experience, strong communication skills, and wholesale/e-commerce experience are encouraged to apply!</p><p><br></p><p>Responsibilities:</p><p>• Address customer inquiries and resolve any issues they may be facing</p><p>• Act as a point of communication between the customers and the sales team, providing necessary support and information</p><p>• Handle a significant volume of phone calls, ensuring quality and maintaining excellent communication etiquette</p><p>• Use various systems to process orders and track shipments</p><p>• Maintain a high level of knowledge about our brand and products to provide accurate information to customers and sales reps</p><p>• Troubleshoot system problems and assist with other miscellaneous projects as needed</p><p>• Process customer payments and provide account information as required</p><p>• Collaborate with team members and counterparts to document and resolve issues</p><p>• Use Microsoft Office Suites to perform tasks effectively</p><p>• Maintain accurate records and ensure data entry is up to date.</p> Customer Service Representative <p>We are seeking a Customer Service Representative to join our team near Rutherford, New Jersey. In the manufacturing industry, your role will be pivotal in managing customer orders and inquiries. As a Customer Service Representative, you will be tasked with the responsibility of maintaining customer accounts and ensuring smooth operations within a high-volume team.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Efficiently process customer orders on a daily basis</p><p>• Manage and maintain customer accounts, ensuring all information is accurate and up-to-date</p><p>• Provide support to a high performing team of customer service representatives</p><p>• Handle a high volume of work, including emails and other correspondence</p><p>• Utilize SAP or similar ERP systems for various tasks</p><p>• Engage in both inbound and outbound customer service calls</p><p>• Participate in data entry tasks and use of Microsoft Excel and Word in daily operations</p><p>• Oversee account management, ensuring customer satisfaction and retention.</p> Front Desk Coordinator We are offering a short term contract employment opportunity in the Wood & Furniture Manufacturing industry at our location in Paramus, New Jersey, United States. We are seeking a Front Desk Coordinator, who will be responsible for managing the front desk operations, handling phone calls, and receiving packages. <br><br>Responsibilities<br>• Manage the daily operations of the front desk.<br>• Handle incoming calls and direct them to the appropriate departments.<br>• Receive and distribute packages to the relevant staff members.<br>• Welcome and assist visitors in a detail oriented and courteous manner.<br>• Use Microsoft Office software to carry out administrative tasks efficiently.<br>• Monitor and maintain the cleanliness and orderliness of the front desk area.<br>• Coordinate with team members to ensure smooth operations.<br>• Resolve any issues or complaints that arise in a timely and efficient manner. Customer Service Representative We are in search of a Customer Service Representative to join our team located in Hicksville, New York. This role offers a contract to permanent employment opportunity in the industry. As a Customer Service Representative, you will be the primary point of contact for our customers, handling all inquiries and ensuring that our records are kept up-to-date and accurate. <br><br>Responsibilities:<br>• Communicate professionally with customers through both inbound and outbound calls<br>• Provide high-quality customer service within a call center environment<br>• Accurately enter customer orders into our system<br>• Maintain customer records using Microsoft Excel and Microsoft Word<br>• Process and respond to email correspondence from customers in a timely manner<br>• Schedule necessary appointments for customers<br>• Oversee customer accounts and implement appropriate actions when required<br>• Support efficient data entry related to all customer interactions<br>• Handle customer credit applications with precision and efficiency<br>• Keep customer credit records up-to-date and accurate. Customer Service Representative <p>We are offering a contract employment opportunity in the Health industry for a Customer Service Representative in Parsippany, New Jersey. In this role, you will provide a high level of customer service while generating appointments by answering incoming calls in a premier contact center. </p><p><br></p><p>Responsibilities:</p><ul><li>Scheduling patient appointments using a call script</li><li>Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system</li><li>Answer returned inbound calls as needed after initial outbound contact</li><li>Maintain quality service by following organizational standard operating procedures</li><li>Maintain and exceed daily, weekly and monthly appointment (conversion) quotas</li><li>Learn and understands basic industry knowledge</li><li>Collaborate with Clinical staff and hearing care professionals</li></ul> Front Desk Coordinator <p>Front desk coordinator (reception area coordinator) opening</p><p>We currently have an open position for a well-organized and motivated front desk coordinator who is looking to grow their career in the financial investment industry. You will be a key player leading the lobby area at a growing financial investment firm. We are looking for a positive self-starter who is eager to thrive in a dynamic environment and deeply passionate about providing high quality administrative support. Are you friendly, flexible, and love taking initiative? Then we have a position for you.</p> Customer Support Specialist We are seeking a Customer Support Specialist to join our team in Stamford, Connecticut. This role is in the Manufacturing industry and offers a contract to permanent employment opportunity. As a Customer Support Specialist, you will be responsible for sales support, customer support, logistics support, field service support, and some inside sales work. <br><br>Responsibilities:<br>• Assist customers with their inquiries in a timely manner, ensuring customer satisfaction<br>• Maintain accurate customer records in the CRM database, including current contact information and scope of opportunity<br>• Reach out to customers to obtain updated contact information and stay ahead of turnover<br>• Follow up proactively with existing customers to provide ongoing support and identify new sales opportunities<br>• Coordinate with Technical Customer Support personnel for field service coordination & billing<br>• Process orders and provide lead times & status updates for those orders<br>• Assist the sales team with any required support while they are traveling<br>• Keep track of machine trials and custom payment plans<br>• Complete vendor setups and maintain an organized office<br>• Handle inbound customer inquiries efficiently and quickly. Customer Care Associate <p><strong>Job Title: Customer Care Associate</strong></p><p><strong>Job Summary:</strong></p><p> The <strong>Customer Care Associate (CCA)</strong> is responsible for delivering exceptional customer experiences by addressing inquiries, resolving issues, and ensuring customer satisfaction. As the frontline representative of the organization, the CCA provides accurate information, demonstrates professionalism, and fosters customer loyalty through effective communication and problem-solving. This role requires strong interpersonal skills, a customer-centric approach, and a commitment to continuous improvement.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Deliver high-quality service aligned with company goals to enhance customer satisfaction and loyalty.</li><li>Identify trends and share feedback to improve service delivery and processes.</li><li>Build strong relationships with customers by understanding their needs and delivering tailored solutions.</li><li>Collaborate with Team Leaders and peers to resolve complex issues and enhance the customer experience.</li><li>Adhere to established workflows, scripts, and guidelines to ensure compliance and service consistency.</li><li>Maintain accurate and detailed records of customer interactions in CRM systems.</li><li>Consistently meet or exceed key performance indicators (KPIs), including response time, resolution time, and customer satisfaction.</li><li>Support peers and contribute to a positive team environment by sharing knowledge and best practices.</li><li>Engage in self-development through training, feedback, and coaching to enhance personal performance.</li></ul><p><br></p> Account Coordinator/Customer Service <p>We are extending an opportunity for a detail-oriented Account Coordinator/Customer Service individual to be a part of our team, based in Secaucus, New Jersey. The individual will be instrumental in handling customer applications, maintaining accurate customer records, and addressing customer inquiries. They will also oversee customer accounts and take necessary actions.</p><p><br></p><p>Responsibilities:</p><p>• Efficiently manage customer queries and concerns.</p><p>• Handle interactions with sales representatives managing accounts.</p><p>• Work in collaboration with credit and sales delivery teams.</p><p>• Thoroughly research complex issues to provide solutions.</p><p>• Ensure detailed attention in managing SAP and contract creation.</p><p>• Oversee inventory blocks, holds, and allocations.</p><p>• Effectively manage tickets.</p><p>• Coordinate with vendors.</p><p>• Use retail e-commerce skills for order entry and management.</p><p>• Utilize Customer Service expertise to enhance customer satisfaction.</p> Customer Service Representative <p>We are seeking a Customer Service Representative for a contract opportunity in White Plains, NY. The Customer Service Representative will act as the primary point of contact for customers, addressing inquiries, resolving issues, and delivering an outstanding customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset to support retention and satisfaction. </p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li><strong>Respond to Customer Inquiries:</strong> Provide timely and accurate responses to inquiries via phone, email, or chat </li><li><strong>Resolve Complaints:</strong> Address customer concerns, identify solutions, and ensure problems are resolved promptly while maintaining a pleasant demeanor </li><li><strong>Document Interactions:</strong> Record customer interactions, issues, and resolutions in the company’s CRM or database</li><li><strong>Provide Product or Service Information:</strong> Assist customers with understanding products, services, and programs, guiding them to make informed decisions.</li><li><strong>Process Orders and Transactions:</strong> Handle sales order, returns, exchanges, and refunds efficiently while maintaining attention to detail.</li><li><strong>Follow Up with Customers:</strong> Ensure customer satisfaction by conducting follow-ups on complaints, concerns, or open issues.</li></ul><p><br></p><p><br></p> Sales & Customer Care Consultant We are offering a long-term contract employment opportunity for a Sales & Customer Care Consultant in Mahwah, New Jersey, in the retail industry. In this role, you will serve as the primary point of contact for customer inquiries across various communication channels, including email, phone, live chat, and social media. You will also be instrumental in resolving customer complaints in a timely manner and enhancing the overall customer experience.<br><br>Responsibilities:<br>• Provide exceptional customer service to each customer, ensuring their experience is second to none<br>• Efficiently address and resolve customer complaints across multiple channels, including email, phone, live chat, and social media<br>• Proactively anticipate customer needs and take action to prevent any disruptions to the customer experience<br>• Assist customers with a variety of inquiries, such as product information, returns, delivery, registration, and payments<br>• Contribute to meeting departmental goals, including sales, quality, and productivity targets<br>• Collaborate with colleagues across Customer Care and other internal departments to improve service and knowledge levels<br>• Handle inbound and outbound calls, and manage email correspondence with customers<br>• Accurately enter orders and schedule appointments<br>• Utilize Microsoft Excel and Word for data entry and other tasks. Sales & Customer Care Consultant We are offering a permanent employment opportunity for a Sales & Customer Care Consultant in the retail industry based in Mahwah, New Jersey. In this role, you will be the primary contact for resolving customer inquiries and complaints across a variety of communication channels, from email to social media. Additionally, you will collaborate with colleagues across the Customer Care department and other internal teams to continually enhance service and knowledge.<br><br>Responsibilities<br><br>• Act as the first point of contact to address and resolve customer concerns and complaints, utilizing multiple communication channels such as email, phone, live chat, and social media.<br>• Ensure each customer interaction provides an exceptional experience.<br>• Proactively identify and mitigate potential obstacles to a seamless customer experience.<br>• Assist customers with a wide range of inquiries, including product information, returns, delivery, registration, and payments.<br>• Contribute to meeting departmental goals by achieving key performance indicators (KPIs) related to sales, quality, and productivity.<br>• Collaborate with fellow Customer Care team members and other internal departments to constantly strive for service improvement and knowledge enhancement.<br>• Process customer orders and maintain accurate customer records.<br>• Monitor customer accounts and take necessary actions when required.<br>• Answer inbound calls and handle both inbound and outbound communication effectively.<br>• Utilize Microsoft Excel and Word for data entry and email correspondence. Sales & Customer Care Consultant We are offering a long term contract employment opportunity for a Sales & Customer Care Consultant in Mahwah, New Jersey, United States. This role is in the retail industry and will offer the opportunity to be the primary point of communication for customers, ensuring a superior customer experience through various communication channels.<br><br>Responsibilities:<br>• Act as the primary contact for customer issues and queries, addressing these through email, phone, live chat, and social media.<br>• Proactively anticipate and mitigate any potential disruptions to a seamless customer experience.<br>• Handle a wide range of customer enquiries, including product information, returns, delivery, registration, and payments.<br>• Contribute towards meeting departmental KPIs, including sales, quality, and productivity targets.<br>• Collaborate with team members across Customer Care and other internal departments to continuously enhance service and knowledge.<br>• Accurately process customer credit applications and maintain precise customer credit records.<br>• Monitor customer accounts and initiate appropriate action when necessary.<br>• Handle inbound and outbound calls, data entry, email correspondence, and schedule appointments.<br>• Utilize Microsoft Excel and Microsoft Word for order entry and other tasks.