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25 results for Help Desk Tier 1 in New York, NY

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We are offering a long term contract employment opportunity for a Help Desk Analyst in the non-profit sector, located in Hackensack, New Jersey. The selected candidate will play a pivotal role in our team, focusing on supporting end users, both desk side and remotely.

Responsibilities
• Provide technical support to approximately 210 end users, ensuring efficient and effective assistance.
• Utilize your experience in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, and Microsoft to address and resolve issues.
• Leverage your skills in Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments to maintain and improve our systems.
• Utilize ticketing systems such as Kaseya to track, manage, and resolve issues.
• Apply your knowledge of security monitoring to safeguard our systems and data.
• Upload patches as needed to ensure system stability and security.
• Partner with Managed Service Provider (MSP) to leverage their expertise and resources.

• Proficiency in Android Development, with a focus on troubleshooting and resolving related issues.
• Extensive knowledge of Cisco Technologies, including the ability to maintain and optimize networking systems.
• Familiarity with Citrix Technologies, particularly in managing and supporting virtualization platforms.
• Comfortable working with Mac Computers, including diagnosing and resolving hardware and software problems.
• Proficient in using Microsoft tools and platforms, including but not limited to Office Suite and Windows operating systems.
• In-depth understanding of Active Directory, with the ability to manage user accounts and access controls effectively.
• Experience with Apple Devices, including troubleshooting and maintenance of both hardware and software issues.
• Strong understanding of Computer Hardware, with the ability to diagnose and repair various hardware problems.
• Expertise in Configuration Management, particularly in ensuring system stability, functionality, and efficiency.
• Experience in handling Deployments, including planning, executing, and managing software and hardware installations.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

25 results for Help Desk Tier 1 in New York, NY

Help Desk Analyst We are offering a long term contract employment opportunity for a Help Desk Analyst in the non-profit sector, located in Hackensack, New Jersey. The selected candidate will play a pivotal role in our team, focusing on supporting end users, both desk side and remotely. Responsibilities • Provide technical support to approximately 210 end users, ensuring efficient and effective assistance. • Utilize your experience in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, and Microsoft to address and resolve issues. • Leverage your skills in Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments to maintain and improve our systems. • Utilize ticketing systems such as Kaseya to track, manage, and resolve issues. • Apply your knowledge of security monitoring to safeguard our systems and data. • Upload patches as needed to ensure system stability and security. • Partner with Managed Service Provider (MSP) to leverage their expertise and resources.

IT Helpdesk We are in the search for a detail oriented IT Helpdesk individual to join our team based in New Hyde Park, New York. The role primarily involves providing efficient and effective assistance with information technology systems, both remotely and in person, and ensuring customer satisfaction through superior service. Responsibilities: • Provide technical assistance to users regarding hardware, software, network connectivity, and application issues via phone, email, live chat, or in person. • Diagnose and resolve basic technical problems with computers, peripherals, applications, and network access. • Document user issues in a ticketing system, tracking progress, and updating status. • Manage user accounts, including password resets and access permissions. • Install and update software applications on user workstations. • Utilize remote desktop tools to access user systems and provide technical assistance. • Communicate tech inquiries via email, through online chats, over the phone, or in person. • Inform customers about IT products and services. • Guide customers step-by-step through the problem-solving process. • Assist with troubleshooting hardware and software. • Follow up with customers to ensure satisfactory service. • Relay customer feedback to the appropriate internal team members.

Help Desk Analyst We are seeking a proficient Help Desk Analyst to join our team. The chosen candidate will play a crucial role in the Information Technology sector. In this position, you will be responsible for handling client requests, managing accounts, and resolving issues. This role offers a long-term contract employment opportunity. Responsibilities: • Process customer requests efficiently and accurately, including password resets, account maintenance, and software installations. • Handle additions, moves, and changes for new employees and terminations. • Install printers and software, ensuring optimal functionality. • Grant access rights to shared folders and domain groups as needed. • Troubleshoot a variety of software issues including operating system, SAP, Microsoft Office, Citrix, and browsers. • Provide remote support using tools such as LANDesk, Zoom, and Remote Desktop. • Resolve issues related to Google email and Cisco VPN Client/Secure Auth OTP. • Maintain knowledge of M365 Environment including Email, Teams, SharePoint, and One Drive. • Keep accurate records of customer interactions and issues resolved.

Help Desk Analyst III We are offering a short term contract employment opportunity for a Help Desk Analyst III in New York. This role is vital to our team, as it involves providing comprehensive technical support to our staff, ensuring all IT systems are operating smoothly, and resolving a myriad of problems. As the main point of contact for IT-related concerns, you will be delivering personalized assistance, troubleshooting, and technical solutions. Responsibilities: • Address urgent IT issues by providing on-site, concierge-style support. • Deliver personalized technical assistance to staff, troubleshooting problems related to devices, software, and networks. • Coordinate with external IT consultants for extra tech support, including firewall management and system file maintenance. • Handle daily tech problems, including solving device malfunctions, setting up databases, and rectifying system discrepancies. • Act as an intermediary between staff and the IT consultant to prioritize crucial tech needs. • Assist with the equipment setup for new team members, ensuring smooth onboarding and correct tech configurations. • Contribute to the maintenance and enhancement of the overall IT environment for all staff members, ensuring an efficient work setting. • Provide technical support to staff, addressing issues related to Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments.

Help Desk Analyst We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently. Responsibilities: • Diagnosing and resolving hardware, software, and network issues to provide break/fix support • Performing basic Active Directory tasks including password resets and permission updates • Assisting with basic VM troubleshooting and resetting virtual machines • Providing hands-on support to resolve technical problems efficiently • Supporting and training users on IT-related issues and best practices • Maintaining records of system configurations, troubleshooting steps, and IT procedures • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support • Managing computer hardware and configuration management • Deploying and maintaining Mac Computers and other devices.

Desktop Support Analyst Required Skills and Experience • Minimum of 3 years of experience in a help desk or technical support role. • Strong leadership skills and the ability to work independently. • Proficiency with MSP tools and platforms. • Solid experience with Microsoft Windows, Active Directory, and Office 365. • Solid experience scripting with PowerShell • Strong understanding of networking concepts and troubleshooting. • Excellent written and verbal communication skills. Preferred Skills • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate. • Prior experience in a Managed Service Provider (MSP) environment.

Attorney/Lawyer An expanding, Tier-1 ranked “Best Lawyers” Long Island personal injury defense law firm, known for excellence in civil litigation liability defense, is seeking a full-time Personal Injury Defense Associate with 5-8 years’ experience to join our team. This hybrid position offers flexibility with the ability to work from Lake Success headquarters (preferred) or the NYC office, with required travel to Long Island when necessary. About the Role:We are looking for an associate with superior research and writing skills who can independently handle key civil litigation tasks while collaborating with a team on high-profile institutional defense cases. Specifically, our firm is at the forefront of defending organizations in complex matters arising under statutes such as the Child Victims Act (CVA), Adult Survivors Act, and Victims of Gender Motivated Violence Act.Responsibilities:<ul><li>Case Management: Represent businesses, religious institutions, and other organizations in high-stakes litigation defense matters related to sexual misconduct, abuse, and neglect claims.</li><li>Substantial Motion Practice: Draft, research, and effectively present pre-answer, discovery, and dispositive motions with high proficiency in strategic motion writing and appeals.</li><li>Legal Analysis: Investigate claims, analyze evidence, assess risk, and provide innovative defense strategies tailored to complex institutional liabilities.</li><li>Litigation: Handle depositions, mediations, hearings, and trials independently while maintaining professionalism and client advocacy under tight deadlines.</li><li>Client Communication: Maintain prompt, courteous, and effective communication with clients to ensure trust and transparency.</li><li>Collaboration: Work closely with clients, paralegals, and fellow attorneys to manage caseloads and achieve litigation goals.</li></ul>

Senior Litigation Attorney About the Firm:Our client is a nationally recognized law firm with over 50 years of experience specializing in complex litigation. Since its founding in the 1960s, the firm has achieved landmark results on both national and local levels, recovering billions of dollars for clients, including Fortune 100 companies, large institutional investors, leading health insurers, and individuals. The firm has a long history of tackling high-stakes cases in antitrust, healthcare, consumer protection, data privacy, commodities, and securities litigation. Position Overview:We are seeking a skilled and experienced Senior Litigation Associate with a background in complex litigation or class action litigation, particularly in data privacy. The ideal candidate will have a proven ability to operate autonomously, take ownership of cases, and work collaboratively within a dynamic team environment. Key Responsibilities:<ul><li>Lead and manage litigation matters related to data breach and privacy, as well as class action cases.</li><li>Draft and respond to letters, motions, and discovery requests.</li><li>Take and defend depositions.</li><li>Make court appearances and handle substantive oral arguments.</li><li>Collaborate with and mentor junior associates.</li><li>Maintain a high level of professionalism and effectively manage case strategy and client expectations.</li></ul>

IT Support Specialist We are seeking an IT Support Specialist to join our team in HARTSDALE, New York. In this role, you will be the first point of contact for technical support, providing solutions to various tech-related issues, and playing a key role in implementing strategic tech projects. You will also manage our asset inventories and technical knowledge base, and oversee A/V setup for school events. Responsibilities: • Act as a primary contact for tech support hotline, addressing and resolving tech-related inquiries • Monitor alerts, logs, and dashboards to preemptively identify and mitigate potential tech issues • Provide hands-on support in classrooms, aiding teachers in learning new systems and tools to enhance their digital fluency and productivity • Work collaboratively with the technology team to execute strategic projects involving systems administration, automation, software development, data analysis, and ed tech integrations • Maintain meticulous records of asset inventories and technical knowledge base, and develop dashboards and other analytical tools for efficient information management • Take charge of A/V setup for school events, ensuring smooth technical operations during these occasions.

Desktop Support Analyst We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in North, New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support. Responsibilities• Provide comprehensive Level 1 and 2 desktop and software support to staff• Manage user and asset tasks effectively• Monitor work emails even after office hours to respond to any emergencies promptly• Participate actively in global IT projects to ensure seamless execution• Track escalated problems to 3rd party vendors, team leaders, or managers until resolution• Maintain detailed documentation of all procedures and infrastructure• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks• Provide support via e-mail, phone, and in-person, escalating issues when necessary.

Desktop Support Analyst We are in the process of recruiting a Desktop Support Analyst for our operations located in New York. This role involves providing on-site support to our end clients and involves working with a range of technologies. This position offers a long-term contract employment opportunity. Responsibilities: • Assisting with software and hardware issues, including working with docking stations and printers. • Providing executive support, with previous experience in this area considered a plus. • Acting as the point of contact for the remote networking team, providing hands-on assistance as needed. • Managing Zoom conference rooms, ensuring smooth operations for all meetings. • Addressing any issues with the wireless access point or router, including restarting the system as needed. • Assisting with ticket resolution during downtime to ensure continuous service. • Supporting a small office environment, with around 10 desks to manage. • Utilising skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, Configuration Management as part of daily tasks.

Desktop Support Analyst We are offering an exciting opportunity for a Desktop Support Analyst in New York, New York. The role is crucial to the smooth operation of our IT environment and involves a variety of responsibilities, from maintaining the end-user IT environment to providing support to colleagues and participating in IT projects. Responsibilities: • Overseeing the daily IT management and maintenance tasks to ensure a risk-free environment • Assisting users in resolving IT-related issues to facilitate smooth operations • Maintaining an updated IT company asset inventory for accurate records • Processing customer credit applications accurately and efficiently for seamless transactions • Providing adequate and timely communication and support to colleagues for efficient collaboration • Participating in IT projects to stay aligned with the company's strategic goals • Ensuring a smooth IT environment in support of staff, clients, and the business as a whole • Monitoring customer accounts and taking appropriate action to maintain customer satisfaction • Maintaining accurate customer credit records for future reference and analysis.

Product Support Specialist We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform. Responsibilities: • Handle technical support tickets, with a focus on product-related concerns. • Deliver high-quality product support to customers, addressing inquiries related to our platform. • Utilize SQL queries to delve into customer data and investigate issues. • Aid customers in understanding product features, best practices, and technical configurations. • Collaborate with the development team to identify, escalate, and rectify software bugs. • Work hand-in-hand with product managers, engineers, and customers to elevate the user experience. • Develop and upkeep support documentation to streamline troubleshooting processes. • Contribute to improving the platform by providing valuable feedback from customers.

Solution Architect We are looking for a Solution Architect to join our team based in Woodbridge, New Jersey. The primary function of this role is to utilize ITIL and CMDB in the creation of top-tier ITSM solutions using Service Now. This role also involves analyzing and documenting business processes, troubleshooting integrated technology system software, and collaborating with technical and solution architects to define solutions. Responsibilities: • Utilize ITIL and CMDB to create ITSM solutions using Service Now. • Analyze and document existing business processes. • Troubleshoot problems with integrated technology system software and communicate the need for technical analysis. • Collaborate with technical and solution architects to define and implement solutions. • Coordinate communication within the project team and manage the resolution of risks, issues, and changes. • Design, specify, and execute test scenarios and scripts. • Lead the development and implementation of GxP validated systems. • Develop and conduct structured training classes for system users and provide one-on-one training and user assistance as needed. • Develop high-level and detailed project plans and ensure all stakeholders fully understand the scope and approach. • Document the results of business analysis and obtain sign-off on specifications. • Communicate effectively with senior management and key stakeholders regarding project deliverables, status, risk identification/mitigation, issue management, and budget spend. • Lead cross-functional project teams and work with business process owners to translate business requirements into technology solutions. • Oversee all phases of solution implementation, ensuring adherence to budget, schedule, and scope. • Provide ongoing project management support to plan, prioritize, and deliver system enhancements.

Senior Accountant A multi-billion dollar financial services company located near Sayreville, NJ, is looking to add a Senior Accountant to their team. This Senior Accountant candidate will be responsible for financial statement preparation and general ledgers, as well as analyzing financial transactions, reports, and records to ensure US GAAP/Accounting Guideline compliance. The ideal candidate will have 2-4 years of accounting experience, a university degree, and preferably experience with US GAAP (CPA would be a bonus, but not required). The company is offering fantastic, unmatched benefits, and great bonuses. This is a hybrid schedule with 3 days in office and 2 days at home with the potential of being fully REMOTE once settled in. If you are already in contact with one of our Recruiting Managers, please reach out to them directly to discuss this opportunity. If not, for immediate consideration, please apply or call Richard Hecht at 848-202-7948. Responsibilities: •Supports general ledger processing; prepares and enters month end and other required journal entries. •Responsible for completion of general ledger accounting trial balances on a monthly basis for assigned companies. Information must be completed timely and accurately. Must be able to answer review questions on content and explain accounting and business rationale as required. •Supports the preparation of consolidated and stand alone financial statements, including footnotes and audit quality documentation. •Reviews transaction classifications within general ledger chart of account and project subaccount structures. Makes recommendations to update classifications and structures; to improve the classification of expenses to their proper area, to assist in controlling expenditures, and to streamline the data processing support required during month end. •Reviews compliance of accounting and internal control procedures through the review of transaction documentation and other analytical procedures as deemed appropriate. Communicates conflicts and makes recommendations for corrective action as appropriate. •Review accounts payable information for accuracy and completeness prior to entry in general ledger. •Keeps accounting management informed on issues within the assigned areas of responsibility and supplies support for any financial data request. •Provides management with related financial and other information required by them to carry out their assigned responsibilities. •Completes assigned balance sheet account analysis. Reviews monthly transactions and balances for accuracy. •Responsible for cash management and compliance with project credit agreements, where applicable. •Prepare budget and forecasts based on actual and projected information obtained from management and self-developed. •Responsible for accounting computer system maintenance including set-up of new companies, account and project codes, user access and security, writing reports, and troubleshooting processing irregularities.

Desktop Support Analyst We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls. Responsibilities: • Deliver both remote and deskside support to staff, addressing software, hardware, and network problems. • Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals. • Take charge of managing user accounts and controlling access in Active Directory and O365. • Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools. • Document all troubleshooting steps and IT procedures for future reference within the team. • Collaborate effectively with other members of the IT team to escalate and resolve complex issues. • Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.

Desktop Support Analyst We are seeking a Desktop Support Analyst for our pharmaceutical operations in Eatontown, New Jersey, United States. As a Desktop Support Analyst, you will be responsible for a range of tasks related to Environmental, Health, and Safety (EHS) programs and activities. You will ensure that we meet all government and regulatory requirements, manage safety training records, and contribute to our continuous improvement strategies. Responsibilities • Evaluating EHS programs and activities to ensure compliance with all relevant government and regulatory requirements. • Monitoring, reporting, and resolving any environmental, health, and safety issues that arise. • Coordinating corrective and preventive actions to address safety concerns within the workplace. • Developing and implementing EHS policies, standards, guidelines, and programs that support our continuous improvement strategies. • Administering the environmental, health, and safety audit program, including aspects of industrial hygiene. • Managing the Personal Protective Equipment (PPE) and Good Manufacturing Practice (GMP) programs, which includes overseeing PPE and GMP supplies. • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management skills to ensure smooth operations. • Developing safety and environmental campaigns, communications, and recognitions that align with our business strategies. • Owning the site's Behavioral-Based Safety Observations Program, including employee training, logging and tracking observations, and reporting progress to leadership. • Supporting our broader sustainability strategy to ensure the site meets company objectives.

IT Director (Hands-On) We are in search of an IT Director to join our team, located in Upper Bergen County, New Jersey. This role involves overseeing and managing IT-related initiatives, ensuring alignment with our strategic objectives. As an IT Director, you will be working closely with various departments to develop and implement technology solutions that are cost-effective and enhance business performance. Responsibilities: • Design and implement secure IT solutions to meet business requirements• Oversee the management and implementation of Business Central, Power BI, Azure, and other cloud-based solutions• Develop IT strategies that are in alignment with business goals and objectives• Lead strategic planning initiatives to improve technological capabilities• Manage and lead IT Projects from initiation to completion, ensuring they are delivered on time and align with business needs• Develop and maintain security standards, policies, and best practices across multiple platforms• Drive digital transformation efforts to improve operational efficiency• Oversee budgeting, resource allocation, and cost optimization for IT projects• Manage the IT team, external vendors, and consultants to achieve project goals• Ensure robust security and risk management frameworks are in place

IT Director We are in the process of recruiting an IT Director to join our team. This role involves leading the IT department, managing IT infrastructure, and ensuring the security of our systems. It will require collaboration with various departments and the ability to leverage technology to meet our business goals. Responsibilities: • Direct the IT department, providing guidance on IT-related projects and initiatives • Develop and implement IT strategies that align with our business objectives• Manage the design, deployment, and maintenance of IT infrastructure, including hardware, software, networks, and cloud solutions • Ensure the security of the organization's systems and data by implementing cybersecurity policies and conducting risk assessments • Foster a collaborative environment and oversee the detail-oriented development and training• Manage relationships with IT vendors and negotiate contracts• Collaborate with other departments to ensure proper data management and analytics capabilities, promoting data-driven decision-making • Lead cross-functional IT projects, ensuring effective communication and stakeholder engagement • Monitor the progress of IT projects and resolve issues as necessary • Stay informed about industry trends and emerging technologies, assessing their potential impact on the business • Drive innovation and process improvements within the IT function

IT Director We are offering an exciting opportunity for an IT Director in FEASTERVILLE TREVOSE, Pennsylvania. As an IT Director, you will play a crucial role in overseeing and managing all IT operations across the company, maintaining the network environment, and driving the development of innovative technical solutions. Responsibilities: • Oversee the strategic planning and execution of all IT operations • Establish and maintain the network environment and security protocols • Manage support and maintenance of existing applications • Drive the development and implementation of innovative technical solutions • Actively participate in hardware and software evaluations • Oversee the management of vendor contracts and make informed purchasing decisions • Maintain accurate records and ensure compliance throughout the purchasing process • Stay updated on industry trends and ensure compliance with security measures and safeguards • Communicate updates to IT policies and procedures effectively • Explain technical concepts to both technical and non-technical managers and employees • Collaborate with various organizational leaders to build consensus on strategies and tactics • Utilize skills in Cisco Technologies, Cloud Technologies, CRM, ERP - Enterprise Resource Planning, ERP Solutions, Backup Technologies, Computer Hardware, Contracts, Deployments, Deskside Support.

Deployment Technician We are seeking a skilled Deployment Technician to join our team. As a Deployment Technician, your primary duties will involve upgrading Windows systems, offering end-user support, and handling PC refresh and lifecycle refresh tasks. This role is based in Orange, Connecticut, offering a contract to permanent employment opportunity. Responsibilities:• Upgrade Windows systems from version 10 to 11, candidates without Windows imaging experience will not be considered for this position• Deliver comprehensive support to end-users• Manage and execute PC refresh tasks promptly• Supervise lifecycle refresh tasks to ensure optimal system performance • Use Microsoft systems and Active Directory for various tasks • Address and resolve configuration management issues • Carry out deployment tasks efficiently• Monitor and maintain computer hardware to ensure optimal performance.

Head of Cyber Security We are seeking a Head of Cyber Security to join our team in Morristown, New Jersey. This role involves leading and guiding crucial programs, providing leadership to our IT Infrastructure and Security teams, and integrating cybersecurity into our overall business strategy. You will represent the cybersecurity department in discussions with regulatory bodies, auditors, and external stakeholders. Responsibilities: • Lead and guide critical programs in collaboration with Engineering teams and Cyber Security organization. • Oversee all aspects of cybersecurity operations as a high-level leader of the IT Infrastructure and Security teams. • Integrate cybersecurity measures into the overall business strategy in collaboration with other business leaders. • Represent the cybersecurity department in discussions with regulatory bodies, auditors, and external stakeholders. • Report regularly on the overall performance and status of the cybersecurity department. • Maintain a strong knowledge of running programs with cross-functional teams, including internal and external stakeholders. • Demonstrate excellent communication and leadership skills. • Understand 'security by design' principles and architecture level security concepts. • Stay updated on current and emerging security threats and techniques for exploiting security vulnerabilities. • Have a working knowledge of Cybersecurity frameworks such as ISA/IEC 62243, NIST 800-53, NIST RMF, etc. • Understand development methods and methodologies such as Agile, SAFe, SCRUM, etc. • Understand DevSecOps. • Conduct secure product reviews leveraging both automated and manual activities.

Network Services Manager We are offering an exciting opportunity for a Network Services Manager in BENSALEM, Pennsylvania. The role revolves around managing and optimizing our network and telecom systems, ensuring that our infrastructure operates efficiently and securely. The Network Services Manager will also be involved in planning, implementing, and maintaining telecom solutions, working closely with vendors and internal teams. Responsibilities: • Architecting and managing all network and telecom systems • Supporting and tuning the CISCO network and telecom infrastructure • Implementing security measures across the network and telecom infrastructure • Establishing and enforcing standards throughout the telecom infrastructure • Overseeing daily jobs and maintaining the telecom systems and MPLS network • Monitoring system capacity and performance for potential upgrades and expansion • Assisting in managing budgeting and business plans for the area • Troubleshooting and diagnosing problems related to TCP/IP, UDP, BGP, QoS, MPLS, and SIP while documenting root cause and performing corrective action • Documenting and diagramming current and future expansion of systems and network • Analyzing IP and SIP endpoint and trunk issues, and working with third-party vendors to expedite resolution • Mentoring staff and building a cohesive team • Maintaining and supporting call recording, monitoring, and reporting systems • Researching, planning, designing, and implementing telecom solutions • Updating IT departmental procedures as it applies to network and telecom infrastructure • Designing and implementing processes to ensure high availability of all systems and driving resolution of production problems • Ensuring timely completion of projects and deployments • Mentoring entry level networking staff to build a reliable and solid infrastructure and team.

SAP Business One ERP Manager We are seeking a skilled SAP Business One ERP Manager to join our team in Woodbury, New York. In this role, you will be responsible for managing the SAP Business One system, developing reports and dashboards, implementing workflows, resolving server issues, and handling vendor relationships. This role is an exciting opportunity for a proactive individual with strong technical expertise in SAP Business One. Responsibilities: • Manage the daily operations of the SAP Business One system and ensure its optimal functionality. • Troubleshoot any technical issues that might arise in the SAP Business One system. • Implement system maintenance and optimization best practices. • Develop customized reports and dashboards to meet the organization's needs. • Analyze data and provide insights to support decision-making processes. • Design workflows within the SAP Business One system to streamline business processes. • Collaborate with stakeholders to understand workflow requirements and implement efficient solutions. • Manage the SAP Business One server infrastructure, including its installation, configuration, and maintenance. • Plan and execute system upgrades and patches in coordination with relevant stakeholders. • Ensure data integrity and security measures are in place and up to date. • Serve as the primary point of contact for SAP Business One vendors. • Manage vendor relationships, including contract negotiations, performance evaluations, and issue resolution. • Stay informed about updates and new releases from vendors and assess their impact on the organization.

IT Manager We are eager to welcome an IT Manager to our team, based in New Hyde Park, New York. The IT Manager will play a pivotal role in managing our technical infrastructure, supervising IT team members, and coordinating with other departments to ensure our IT services are running effectively and securely. Responsibilities: • Leading the IT team, providing guidance and support to network engineers, system administrators, and support staff • Overseeing the performance and uptime of our IT infrastructure, including networks, servers, and databases • Implementing robust security measures such as firewalls and encryption protocols, performing regular security assessments, and responding promptly to security incidents • Working closely with leadership to formulate and execute IT strategies that align with our objectives, including the recommendation and adoption of new technologies • Effectively managing system integration, ensuring the successful implementation of new technologies or systems without disruption to ongoing operations • Developing and managing the budget for the IT department, balancing performance and expenditure for optimal resource utilization • Coordinating with external vendors for the acquisition of software, hardware, and IT services, managing contracts, and ensuring services are delivered as agreed • Creating and maintaining disaster recovery and business continuity plans to minimize downtime during system failures or natural disasters • Providing technical support to staff, resolving IT issues promptly and efficiently, and maintaining support documentation for end-users • Guaranteeing compliance of all IT systems and operations with relevant laws, regulations, and industry standards, maintaining up-to-date documentation for IT systems, configurations, and processes • Preparing regular reports for senior management on IT performance, projects, and any challenges encountered, and establishing key performance indicators (KPIs) for IT operations.

Technology Doesn't Change the World, People Do.®

25 results for Help Desk Tier 1 in New York, NY

Technology Doesn't Change the World, People Do.^®