22 results for Senior Customer Service Specialist in New York, NY

Customer Service Representative We are in search of a Customer Service Representative to be a part of our team in the Real Estate Property/Facilities Management industry, located in Farmingdale, New York. Your role will be to ensure the smooth operation of our customer service department, specifically dealing with customer applications, maintaining records, and attending to customer inquiries. This position offers a contract to permanent employment opportunity. Responsibilities:• Efficiently and accurately processing customer credit applications, ensuring all information is up-to-date and accurate.• Maintaining comprehensive and accurate records of all customer credit interactions.• Monitoring customer accounts regularly and taking action when necessary.• Multitasking between various responsibilities, such as paperwork and handling a phone queue system.• Regularly checking and responding to voicemail messages and emails.• Scanning and filing documents, ensuring all paperwork is organized and easily accessible.• Utilizing Word, Outlook, and Excel for data entry and correspondence, maintaining a high level of proficiency in these tools.• Ensuring all notification letters are sent out in a timely and accurate manner.

Customer Service Representative Associate We are offering a contract employment opportunity for a Customer Service Representative Associate in Bronx, New York. The Customer Service Representative Associate will be instrumental in providing front office and authorizations support in a healthcare setting. Responsibilities: · Obtain precertification's authorizations and other referrals as assigned· Meet with patients to discuss billing questions collection TOS and other outstanding balances.· Validate insurance and other billing information.· Presenting data to appropriate parties and partnering to develop resolutions· Ability to take and make patient phone calls and assist client front desk operations

Customer Service OverviewWe are seeking adaptable and dedicated Contract Customer Service professionals to provide exceptional support and enhance customer experiences. The Customer Service role is ideal for individuals who excel in communication, problem-solving, and relationship-building. Contract opportunities allow professionals to expand their skills and expertise while supporting businesses in delivering top-tier service across diverse industries.Primary ResponsibilitiesDay-to-day tasks will vary depending on the company and industry but typically include:<ol><li>Customer Support and Relations</li></ol><ul><li>Serve as the first point of contact for customers via phone, email, chat, or in person, providing timely and accurate assistance</li><li>Address inquiries, concerns, and complaints with professionalism, ensuring customer satisfaction and resolution.</li></ul><ol><li>Order and Account Management</li></ol><ul><li>Process orders, returns, and exchanges while maintaining accurate records in CRM systems.</li><li>Assist customers with managing their accounts, updating information, and understanding company policies and procedures.</li></ul><ol><li>Problem-Solving</li></ol><ul><li>Identify customer issues and implement effective solutions while adhering to company guidelines.</li><li>Escalate complex problems to the appropriate teams or supervisors when necessary</li></ul><ol><li>Collaboration and Team Support</li></ol><ul><li>Work closely with internal teams, including sales, marketing, and operations, to resolve customer concerns efficiently.</li><li>Contribute to team goals and metrics by meeting performance and satisfaction benchmarks.</li></ul><ol><li>Documentation and Reporting</li></ol><ul><li>Maintain complete and accurate records of customer interactions, inquiries, and resolutions in internal systems.</li><li>Provide feedback to supervisors and management to improve customer processes and experiences.</li></ul><ol><li>Product and Service Expertise</li></ol><ul><li>Develop an in-depth understanding of the company's offerings and confidently explain features, benefits, and solutions to customers.</li><li>Stay updated on changes to products, policies, or procedures to ensure accurate communication.</li></ul>

Customer Service Representative We are currently hiring a Customer Service Representative based in Bridgewater, New Jersey. In this role, you will be responsible for processing customer orders, addressing inquiries, and ensuring efficient operations in a fast-paced, team-oriented environment. <ul><li>Process and manage customer orders from receipt to delivery, ensuring accuracy and timely fulfillment.</li><li>Coordinate with logistics and internal teams to track shipments, resolve delivery issues, and maintain smooth order flow.</li><li>Serve as the primary point of contact for assigned customer accounts, addressing inquiries, resolving issues, and updating account information.</li><li>Provide pre-sale support by responding to customer inquiries, preparing quotes, and assisting the sales team with product recommendations and materials.</li><li>Collaborate with marketing to distribute product updates and promotional materials to clients.</li><li>Deliver post-sale support by managing returns, exchanges, and refunds, and following up to ensure customer satisfaction.</li><li>Build and maintain strong, long-term relationships with clients, identifying upselling and cross-selling opportunities.</li><li>Proactively engage with customers to understand their evolving needs and offer tailored solutions.</li><li>Maintain accurate customer records and document feedback to support continuous improvement efforts.</li></ul>

Customer Service Representative We are in the process of expanding our client's team to include a Customer Service Representative. This role will be based in the Middlesex, New Jersey area. As a Customer Service Representative, your primary tasks will include managing customer applications, maintaining up-to-date customer records, and handling customer inquiries. Additionally, you will be charged with the task of monitoring customer accounts and taking appropriate action. Responsibilities:• Efficiently and accurately process customer credit applications • Maintain up-to-date and accurate records of customer credit • Tackle customer inquiries in a timely and effective manner• Closely monitor customer accounts and take the necessary action when needed• Ensure customer satisfaction through detail oriented and efficient service • Collaborate with team members to enhance customer service strategies • Identify and address customer needs to improve overall service• Maintain a high level of product knowledge to provide accurate information to customers• Stay updated on industry trends to provide informed customer service• Foster positive customer relationships to build customer loyalty.

Customer Service Representative We are in the process of expanding our team in the Middlesex, New Jersey area and are currently accepting applications for the role of Customer Service Representative. Your primary role will be to manage customer interactions, maintain accurate customer records, and ensure a high level of service is delivered at all times. Responsibilities:• Efficiently handle customer inquiries and complaints, ensuring customer satisfaction• Accurately process credit applications from customers• Proactively monitor customer accounts and take necessary actions• Maintain detailed and accurate customer credit records• Resolve customer issues in a timely and effective manner• Collaborate with team members to achieve a high level of customer service• Develop and maintain a deep understanding of our products and services to better serve customers• Continually seek ways to improve customer service and overall customer experience.

Customer Service Representative We are offering a contract employment opportunity in the Health industry for a Customer Service Representative in Parsippany, New Jersey. In this role, you will provide a high level of customer service while generating appointments by answering incoming calls in a premier contact center. Responsibilities:<ul><li>Scheduling patient appointments using a call script</li><li>Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system</li><li>Answer returned inbound calls as needed after initial outbound contact</li><li>Maintain quality service by following organizational standard operating procedures</li><li>Maintain and exceed daily, weekly and monthly appointment (conversion) quotas</li><li>Learn and understands basic industry knowledge</li><li>Collaborate with Clinical staff and hearing care professionals</li></ul>

Customer Service Representative We are in search of a Customer Service Representative to join our team in Hicksville, New York. This position provides an excellent contract to permanent employment opportunity in the industry. The Customer Service Representative will be primarily responsible for managing customer inquiries, maintaining accurate records, and ensuring seamless data entry processes. Responsibilities • Professionally handle inbound and outbound calls, maintaining a high level of customer service. • Efficiently process customer orders into the system. • Respond promptly and professionally to inbound customer calls. • Ensure accurate data entry for all customer interactions. • Effectively manage email correspondence with customers, ensuring timely and appropriate responses. • Utilize tools such as Microsoft Excel and Microsoft Word to maintain customer records and process information. • Schedule necessary appointments for customers. • Monitor and proactively manage customer accounts, taking appropriate actions as required. • Maintain a high level of professionalism while managing both inbound and outbound calls.

Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative in Fairfield, New Jersey, United States. In this role, you will be working with large kitchen equipment for detail-oriented kitchens and restaurants. Your main duties will include order processing, inventory management, and customer communication. Responsibilities: • Accurately and efficiently process customer orders. • Organize and track shipping of large kitchen equipment. • Maintain an up-to-date record of inventory. • Ensure the smooth tracking of orders to meet customer expectations. • Utilize SAP or other software for order processing and inventory management. • Communicate effectively, both verbally and in writing, with customers to resolve inquiries. • Collaborate with warehouse associates and the operations manager to ensure seamless operations. • Pay close attention to detail in all aspects of the role. • Provide personable customer service to maintain customer relationships.

Customer Experience Specialist We are in search of a Customer Experience Specialist to join our team in Rahway, New Jersey. The successful candidate will be a key point of contact for our customers, tasked with setting up accounts, responding to inquiries, and ensuring overall customer satisfaction. This role is within the cloud technology industry and offers a long-term contract employment opportunity. Responsibilities: • Serve as the primary touchpoint for customers, addressing their needs and queries • Set up customer accounts in an efficient and accurate manner • Utilize CRM and database systems to maintain accurate customer records • Leverage Microsoft Excel and About Time tools for efficient workflow management • Monitor customer accounts and take necessary actions based on account status • Ensure customer satisfaction through proactive communication and problem resolution • Work closely with the EO/IR systems to deliver superior customer service • Participate in continuous learning to stay updated about the cloud technologies industry • Contribute towards the overall success of the customer service team.

Senior Credit and Collections Specialist A well-established waste management company located near Manalapan Township, NJ, is looking for a Senior Credit and Collections Specialist.• Create and submit reports: collection accounts, account write-offs• Apply Hazmat credit memos.• Assist customers with their payments through various methods; cash, credit card, ACH, check/CHAX, IVR, and through the company website/web portal.• Supporting the collection efforts/calls for accounts receivable portfolio.• Researching account disputes and billing discrepancies.• Responding to credit inquiries from customers.• Performing account and payment reconciliations.• Identifying delinquent accounts requiring external collection efforts.• Analyzing and assessing the creditworthiness of accounts with credit manager.• Documenting daily collections activity.

Customer Liaison We are offering an exciting opportunity for a Customer Service Representative in the retail industry, based in New York. You will be serving as a primary point of contact for our customers, addressing their needs and ensuring their satisfaction. Your role will involve handling high volume calls with customers, inquiries, processing orders, and maintaining strong relationships with our sales team. People with call center experience, strong communication skills, and wholesale/e-commerce experience are encouraged to apply! Responsibilities:• Address customer inquiries and resolve any issues they may be facing• Act as a point of communication between the customers and the sales team, providing necessary support and information• Handle a significant volume of phone calls, ensuring quality and maintaining excellent communication etiquette• Use various systems to process orders and track shipments• Maintain a high level of knowledge about our brand and products to provide accurate information to customers and sales reps• Troubleshoot system problems and assist with other miscellaneous projects as needed• Process customer payments and provide account information as required• Collaborate with team members and counterparts to document and resolve issues• Use Microsoft Office Suites to perform tasks effectively• Maintain accurate records and ensure data entry is up to date.

Accounts Payable Specialist We are seeking a detail-oriented and proactive Accounts Payable Specialist to join our finance team on a contract basis. The ideal candidate will have a strong understanding of AP processes, excellent communication skills, and a commitment to accuracy and efficiency. This role plays a key part in ensuring timely vendor payments, maintaining financial controls, and supporting compliance efforts. Key Responsibilities:<ul><li>Accurately process customer invoices and resolve discrepancies in a timely manner</li><li>Ensure prompt payments through various channels, adhering to company policies</li><li>Prepare and reconcile accounts payable reports across multiple business entities</li><li>Enforce AP and procurement procedures to uphold strong financial controls</li><li>Collaborate with vendors and internal teams to resolve issues efficiently</li><li>Provide exceptional service to internal departments and external vendors</li><li>Ensure accurate self-assessment and application of Use Taxes</li><li>Maintain and update the vendor master file in coordination with senior management</li><li>Support external audits by providing documentation and insights as needed</li><li>Proactively address and resolve daily AP-related inquiries and issues</li><li>Assist in maintaining vendor classifications and compliance with SBA guidelines</li><li>Manage ongoing vendor relationships and ensure accurate, up-to-date vendor records</li></ul>

Personal Injury Attorney About the FirmA well-established personal injury and medical malpractice law firm in New York, our team is dedicated to representing individuals facing significant physical, emotional, and financial hardships due to negligence. With a strong reputation for client advocacy, community engagement, and successful case outcomes, we are committed to helping those affected navigate the legal process and secure the compensation they deserve.Our firm fosters a collaborative and supportive environment, where attorneys work closely with clients to ensure justice is served. About the RoleThe Personal Injury Attorney plays a key role in maximizing the value of personal injury and medical malpractice cases while delivering superior client service. Working alongside experienced attorneys and support staff, this individual will contribute to case success, uphold the firm’s reputation, and maintain a high level of integrity and enthusiasm. Key Responsibilities<ul><li>Collaborate with legal teams to provide exceptional client service, ensure efficient case flow, and maximize case value.</li><li>Work with experts and senior attorneys to evaluate case merits and develop case strategies.</li><li>Conduct and defend depositions of plaintiffs, defendants, non-party witnesses, and other third parties.</li><li>Draft and review pleadings, motions, discovery responses, expert exchanges, and legal correspondence.</li><li>Prepare for and participate in trials.</li><li>Build a strong professional reputation, fostering relationships that generate repeat business and referrals.</li><li>Perform other related duties as needed.</li></ul>

Sr. Consultant We are seeking a Sr. Consultant to join our client's team within the Consulting industry, located in Montgomery County, Pennsylvania. As a Sr. Consultant, you will have the opportunity to work closely with our client service teams, assisting entrepreneurs and business owners in achieving their financial goals through growth, transition, and retirement. Responsibilities• Deliver high-quality services, including preparations, compilations, and reviews, ensuring accuracy and quality.• Assist in entity setup and restructuring, budgeting/forecasting, capital transactions, and financial analysis as part of our advisory services.• Develop a comprehensive understanding of client operations and processes to provide practical advice and solutions.• Take an active role in the development and mentorship of entry-level staff members, fostering their skill growth.• Maintain enduring relationships with clients, acting as a dependable point of contact for their inquiries.• Identify opportunities for service improvement and assist in expanding our client base.• Apply your knowledge in Account Reconciliation, Balance Sheet Reconciliation, Bank Reconciliations, General Ledger, Journal Entries, and Microsoft Excel to ensure efficient operations.• Use your experience in Complex Tax Return, Estate Tax, Gift tax, High-net-worth individual, and Mergers & Acquisitions (M& A) to provide expert advice and guidance.

Corporate Counsel Join a global leader in document solutions and make a meaningful impact by leveraging your legal expertise to drive business success. As Corporate Counsel, you will provide comprehensive legal services, safeguarding the company’s interests while ensuring compliance with applicable laws. This role requires a strategic thinker with exceptional analytical and communication skills, capable of translating complex legal concepts into practical advice.Position Summary: Reporting directly to the Vice President & General Counsel, you will work as part of a small, dedicated legal team. As a subject matter expert, you will collaborate with colleagues across various departments, delivering clear legal guidance and fostering a culture of partnership and trust. This is a unique opportunity to play a pivotal role in the company’s ongoing success, contributing to change and innovation within the industry.Key Responsibilities:<ul><li>Provide legal services and develop the company’s legal positions in assigned areas of specialization.</li><li>Support senior management, internal departments, and subsidiaries with legal advice and information.</li><li>Draft, review, and negotiate a wide range of contracts, including those with customers, dealers, distributors, banks, consultants, vendors, equipment leasing companies, real estate leases, and governmental agencies.</li><li>Assist with mergers and acquisitions, including due diligence, contract drafting, and post-merger integration.</li><li>Develop and implement policies and procedures to ensure legal compliance, including anti-trust and anti-corruption measures.</li><li>Review insurance policies and identify potential risks, proposing alternative solutions to mitigate them.</li><li>Participate in key customer, dealer, and management functions to ensure alignment with business goals and legal compliance.</li><li>Deliver seminars and training on legal and compliance matters to company employees.</li></ul>

Sales & Customer Care Consultant We are in search of a Sales & Customer Care Consultant to be an integral part of our retail team based in Mahwah, New Jersey. The chosen candidate will be the main point of interaction for our customers across a variety of channels, ensuring a seamless customer experience. Additionally, this role will entail handling product inquiries, order entries, and scheduling appointments. This role offers a long term contract employment opportunity. Responsibilities: • Deliver excellent customer service across all communication channels including email, phone, live chat, and social media. • Proactively anticipate and prevent any hindrances to the customer experience. • Respond to and resolve customer complaints and issues in a timely manner. • Assist customers with inquiries about products, returns, delivery, registration, and payments. • Collaborate with colleagues across Customer Care and other internal departments to continuously improve service and knowledge. • Utilize Microsoft Excel and Word for data entry and order processing. • Maintain a commitment to meeting KPI’s including sales, quality, and productivity targets. • Answer inbound calls and make outbound calls as necessary. • Ensure accurate record keeping of customer interactions and transactions.

Sales & Customer Care Consultant We are offering a permanent employment opportunity for a Sales & Customer Care Consultant in the retail industry based in Mahwah, New Jersey. In this role, you will be the primary contact for resolving customer inquiries and complaints across a variety of communication channels, from email to social media. Additionally, you will collaborate with colleagues across the Customer Care department and other internal teams to continually enhance service and knowledge. Responsibilities • Act as the first point of contact to address and resolve customer concerns and complaints, utilizing multiple communication channels such as email, phone, live chat, and social media. • Ensure each customer interaction provides an exceptional experience. • Proactively identify and mitigate potential obstacles to a seamless customer experience. • Assist customers with a wide range of inquiries, including product information, returns, delivery, registration, and payments. • Contribute to meeting departmental goals by achieving key performance indicators (KPIs) related to sales, quality, and productivity. • Collaborate with fellow Customer Care team members and other internal departments to constantly strive for service improvement and knowledge enhancement. • Process customer orders and maintain accurate customer records. • Monitor customer accounts and take necessary actions when required. • Answer inbound calls and handle both inbound and outbound communication effectively. • Utilize Microsoft Excel and Word for data entry and email correspondence.

Sales & Customer Care Consultant We are offering a long-term contract employment opportunity for a Sales & Customer Care Consultant in Mahwah, New Jersey, in the retail industry. In this role, you will serve as the primary point of contact for customer inquiries across various communication channels, including email, phone, live chat, and social media. You will also be instrumental in resolving customer complaints in a timely manner and enhancing the overall customer experience. Responsibilities: • Provide exceptional customer service to each customer, ensuring their experience is second to none • Efficiently address and resolve customer complaints across multiple channels, including email, phone, live chat, and social media • Proactively anticipate customer needs and take action to prevent any disruptions to the customer experience • Assist customers with a variety of inquiries, such as product information, returns, delivery, registration, and payments • Contribute to meeting departmental goals, including sales, quality, and productivity targets • Collaborate with colleagues across Customer Care and other internal departments to improve service and knowledge levels • Handle inbound and outbound calls, and manage email correspondence with customers • Accurately enter orders and schedule appointments • Utilize Microsoft Excel and Word for data entry and other tasks.

Sales & Customer Care Consultant We are offering a long term contract employment opportunity for a Sales & Customer Care Consultant in Mahwah, New Jersey, United States. This role is in the retail industry and will offer the opportunity to be the primary point of communication for customers, ensuring a superior customer experience through various communication channels. Responsibilities: • Act as the primary contact for customer issues and queries, addressing these through email, phone, live chat, and social media. • Proactively anticipate and mitigate any potential disruptions to a seamless customer experience. • Handle a wide range of customer enquiries, including product information, returns, delivery, registration, and payments. • Contribute towards meeting departmental KPIs, including sales, quality, and productivity targets. • Collaborate with team members across Customer Care and other internal departments to continuously enhance service and knowledge. • Accurately process customer credit applications and maintain precise customer credit records. • Monitor customer accounts and initiate appropriate action when necessary. • Handle inbound and outbound calls, data entry, email correspondence, and schedule appointments. • Utilize Microsoft Excel and Microsoft Word for order entry and other tasks.

Sr. R/E Transactions Analyst We are seeking an experienced Sr. R/E Transactions Analyst to join our real estate client's team in the Horsham Area, Pennsylvania. In this role, you will be involved in the Real Estate & Property industry, managing multiple transactions and assisting with the due diligence process. Responsibilities: • Oversee a considerable volume of transactions related to real estate.• Collect, review, and systematize due diligence materials for both internal and external transactions.• Work closely with the Investment and Capital Markets Teams throughout the transaction lifecycle.• Collaborate with different internal divisions to evaluate and address operational risks.• Promptly communicate any identified risks or issues to the deal team members.• Suggest and convey solutions to mitigate risks discovered during the due diligence stage.• Continuously strive to enhance understanding of processes in order to become an expert in the field.• Coordinate with external vendors to secure necessary inspections, including surveys, PCA’s, Environmental assessments, and more.• Undertake special tasks as required to support transaction processes.• Utilize skills in Budget Processes, Capital Management, Commercial Real Estate Investment, Real Estate Finance, Real Estate Investments, Real Estate Transaction, and Yardi software.

Help Desk Manager We are seeking a Help Desk Manager to join our team. This role involves managing IT support services, ensuring the smooth operation of our Microsoft 365 system, and troubleshooting hardware and software issues. The Help Desk Manager will also be responsible for managing network configurations, enhancing email security, and supporting hardware installations. Responsibilities: • Manage the delivery of Level 2/3 helpdesk support for Windows, macOS, and mobile devices to ensure timely resolution of issues. • Administer and configure Exchange Online, SharePoint, Teams, and security policies within Microsoft 365. • Oversee network settings including DNS, DHCP, VLANs, VPNs, and firewall configurations. • Implement and manage email security measures such as SPF, DKIM, and DMARC for reliable email delivery. • Utilize Microsoft Intune for device provisioning and policy enforcement. • Troubleshoot hardware and software issues involving PCs, laptops, printers, and software installations. • Foster client relationships by providing detail oriented, friendly support and training. • Maintain detailed service tickets and IT documentation using ITSM tools. • Assist with IT projects, including hardware installations, network setups, software migrations, and cloud deployments. • Proactively identify and resolve potential IT problems before they escalate.