40 results for Telecommunications Specialist in New York, NY

Operations Specialist We are currently seeking an Operations Specialist for a long-term contract position. This role provides essential administrative and operational support, with a focus on data management, document handling, and customer communications. Key Responsibilities:<ul><li>Process customer applications with accuracy and attention to detail</li><li>Maintain organized and up-to-date customer records</li><li>Address customer inquiries and monitor account activity</li><li>Perform data entry and generate standard correspondence using established templates</li><li>Assist in setting up and organizing claims</li><li>Manage documentation processes, including imaging, indexing, and routing</li><li>Maintain files and ensure proper documentation for ongoing cases</li><li>Support claim processing and related administrative activities</li><li>Contribute to other administrative tasks as assigned</li></ul>

IT Support Specialist We are offering a permanent contract employment opportunity for an IT Support Specialist at our location. In this role, you will primarily handle the technical aspects of Zoom meetings, including audio and video quality, breakout rooms, and more. Your responsibilities will also extend to basic troubleshooting in Active Directory and Office 365. The job is within the Non-Profit industry and requires skills in computer hardware, configuration management, Zoom, customer service, and Office 365. Responsibilities: • Manage technical aspects of Zoom meetings to ensure smooth operation. • Handle audio and video related issues to ensure optimum performance during meetings and conferences. • Conduct basic troubleshooting in Active Directory and Office 365. • Coordinate with other technical team members to resolve complex technical issues. • Keep updated with new advancements in audio and video conferencing technology. • Run the audio video conferencing aspects for presenters or act as the lead presenter when required. • Ensure proper functioning of equipment before scheduled meetings or conferences. • Address issues related to Logitech and Polycom video conferencing equipment.

Product Support Specialist We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform. Responsibilities: • Handle technical support tickets, with a focus on product-related concerns. • Deliver high-quality product support to customers, addressing inquiries related to our platform. • Utilize SQL queries to delve into customer data and investigate issues. • Aid customers in understanding product features, best practices, and technical configurations. • Collaborate with the development team to identify, escalate, and rectify software bugs. • Work hand-in-hand with product managers, engineers, and customers to elevate the user experience. • Develop and upkeep support documentation to streamline troubleshooting processes. • Contribute to improving the platform by providing valuable feedback from customers.

Technical Support Specialist We are offering a remote contract employment opportunity for a Technical Support Specialist. This role operates within the tech industry, providing IT support and customer service. Must be bilingual in English and French to be considered for this role Responsibilities: • Provide product support for various technologies including proprietary in house software. • Troubleshoot and resolve technical issues related to computer hardware and Dell Technologies.• Communicate effectively with customers to understand their technical needs and provide appropriate solutions.• Utilize Active Directory and Backup Technologies to ensure the security and accessibility of customer data. • Stay updated on the latest 'About Time' software updates and use this knowledge to assist customers.• Monitor customer accounts and respond promptly to any technical inquiries or issues.

Sr Service Desk Technician Our client is seeking a Senior Service Desk Technician to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on customer service excellence, problem resolution, and continuous improvement within the IT environment. Key Responsibilities: Advanced Support – Troubleshoot complex IT issues related to hardware, software, and networks, serving as an escalation point. Maintain and improve documentation for support processes.Customer Service – Engage professionally with end users, ensuring clear and timely communication on issue resolutions. Share best practices for handling complex cases.Reporting & Documentation – Track service desk metrics, generate performance reports, and document resolutions for knowledge transfer and process optimization.Continuous Learning – Stay updated on emerging technologies and share insights with the team to drive innovation and efficiency.

Sr Systems Engineer (Core Infrastructure & VMWare) Our client is looking for a Senior Systems Engineer at their location. The role involves designing, implementing, and managing core IT infrastructure with a focus on VMware technologies. You will play a crucial role in ensuring stability, scalability, and security for our systems. Responsibilities: An industry-leading organization in the food sector is seeking an experienced Senior Systems Engineer to design, implement, and manage core IT infrastructure with an emphasis on VMware technologies. This role is pivotal in ensuring a stable, scalable, and secure environment. Key Responsibilities Infrastructure Management: Design, deploy, and maintain enterprise servers, storage, and networking solutions. Monitor performance, troubleshoot issues, and lead upgrade and migration initiatives. VMware Administration: Oversee VMware vSphere, ESXi, and vCenter to maximize performance and cost-efficiency, including managing virtual machine provisioning, snapshots, and backups. Automation & Security: Develop automation scripts using PowerShell, PowerCLI, and Python. Enforce security best practices and compliance standards. Collaboration & Leadership: Work with cross-functional teams, mentor junior engineers, and document infrastructure processes.

Systems Engineer We are seeking a Systems Engineer for a long term contractual role based in Newark, New Jersey. As a Systems Engineer in the higher education industry, you will be primarily focusing on Linux server systems administration, AWS cloud infrastructure, and configuration management. Responsibilities: • Administer Linux server systems with a focus on RedHat Enterprise Linux. • Manage AWS infrastructure, including EC2 deployment, S3, and other relevant platforms. • Handle configuration management tasks using Ansible. • Utilize various technologies such as Cisco, Citrix, Cloud, DELL EMC, Dell, and AWS. • Apply knowledge of Microsoft Windows and Backup Technologies in day-to-day tasks. • Engage with team members and communicate effectively to solve problems. • Manage time effectively and empathize with customer needs. • Leverage skills in AB testing and Active Directory for system optimization. • Use tools like Splunk, VMware vSphere, Git, and NetApp, when necessary. • Monitor customer accounts and take appropriate action when necessary.

Sr Network Engineer / Team Lead Our client is seeking a skilled Senior Network Engineer to lead its IT network team. This role involves designing, implementing, and managing network infrastructure to enhance connectivity, performance, and security. As a team lead, you will provide technical expertise, mentorship, and project leadership while ensuring network reliability and efficiency. Key Responsibilities <ul><li>Network Infrastructure – Design, deploy, and troubleshoot LAN/WAN networks, including Cisco routers, switches (Catalyst, Nexus, ISR), and SD-WAN solutions.</li><li>Wireless Networks – Implement and maintain Wireless LAN Controllers (WLC) and Access Points (APs), including site surveys and troubleshooting.</li><li>Cloud Technologies – Configure and manage Azure infrastructure to support cloud-based networking solutions.</li><li>Security – Deploy and manage firewalls (Palo Alto, Cisco ASA), VPNs, and conduct vulnerability assessments to enhance network security.</li><li>Protocol Management – Optimize and troubleshoot routing protocols (BGP, OSPF, EIGRP), VLANs, HSRP, and spanning tree.</li><li>Automation & Monitoring – Utilize Python, Ansible, and tools like SolarWinds, PRTG for network automation and performance monitoring.</li><li>Project & Incident Management – Lead network infrastructure projects, upgrades, and migrations. Manage support tickets using Jira.</li><li>Leadership & Collaboration – Mentor network engineers, assign tasks, set priorities, and ensure deadlines are met. Align network systems with business objectives.</li></ul>

Network Engineer We are in search of a Network Engineer to join our team in NORWALK, Connecticut. In this role, you will be handling various responsibilities related to network administration and engineering. This position offers a short term contract employment opportunity, onsite Monday- Thursday and is a 32 hour work week. Responsibilities:• Demonstrate expertise in network administration and engineering with a focus on Cisco HW/SW and best practices.• Utilize network monitoring, reporting, and troubleshooting tools effectively.• Implement and manage network security technologies including Firewalls, VPNs, DDoS, Web filtering.• Show proficiency in networking protocols such as TCP/IP, OSPF, MPLS, BGP, EIGRP.• Manage and optimize audio/video conferencing solutions utilizing QOS, and traffic shaping.• Handle tasks involving Azure cloud networking.• Work with Aruba wireless solutions and SAN/NAS storage environments.• Manage DHCP, DNS, and certificate management.• Provide support for telephony systems including VoIP, CUCM, SIP, Microsoft Teams calling.• Demonstrate strong written and oral communication skills, problem-solving abilities, and process management skills.

Sr. Network Engineer We are offering an exciting opportunity for a Sr. Network Engineer to join our team in Woodbridge, New Jersey. In this role, you will be handling critical responsibilities related to Cisco FTDs, VLANS, ACLs, Cisco ICE, networking, OSPF, Meraki Wireless, and managing switches/routers across multiple locations, ensuring a seamless network infrastructure. Responsibilities: • Oversee the operation of Cisco routers and switches to maintain efficient network performance. • Implement and manage Cisco technologies, including FTDs, ICE, and Meraki Wireless systems. • Design and manage VLANs and ACLs to ensure secure network communication. • Utilize OSPF to maintain interconnectivity among the network's routers. • Configure and maintain firewall technologies to protect the network infrastructure from threats. • Handle Networking resources and ensure their optimal utilization. • Monitor and troubleshoot network performance across multiple locations. • Maintain up-to-date knowledge of emerging technologies and make recommendations for network enhancements. • Collaborate with team members to ensure the smooth operation of network systems. • Address user inquiries and provide technical support as required.

Systems Engineer We are offering an exciting opportunity for a Systems Engineer. Operating within the Financial Services sector, this role calls for a detail-oriented individual with proficiency in various operating systems and applications. The position involves maintaining and building server OS's, providing application support, and ensuring the security of our systems. Responsibilities: • Upholding and implementing standards throughout the Operating System and its documentation. • Configuring and understanding DNS & DHCP, including record types, options, and scope types. • Providing application support for servers, including an in-depth understanding of core Microsoft applications such as Exchange, Domain Controllers, SharePoint, SCCM, Certificate Services, and Federated services. • Conducting vulnerability remediation and reporting on Windows and Linux servers, including understanding CVE number representation and implementing necessary solutions. • Creating, updating, and maintaining PowerShell and bash scripting, including task Scheduler or Cron jobs. • Monitoring and maintaining daily jobs, including scheduled tasks. • Ensuring the security and hardening of Windows and Linux operating systems. • Troubleshooting and diagnosing problems related to TCP/IP, certificates, SNMP, and AD Joins, while documenting root causes and performing corrective actions. • Analyzing compute, storage, and other hardware servers for potential issues. • Providing support on various hardware as needed in conjunction with various groups, and engaging outside contractors when necessary. • Ensuring timely completion of projects and deployments in line with the business plan.

Sr. Network Engineer We are offering an exciting opportunity for a Sr. Network Engineer in the Financial Services industry. Based in BENSALEM, Pennsylvania, this role involves leading the implementation and deployment of new technologies and locations, performing proactive maintenance of the network system, and ensuring compliance with security standards. Responsibilities: • Proactively monitoring network performance, providing recommendations for improvement, upgrades, and expansion. • Leading the network system life cycle efforts, including the implementation and deployment of new equipment and locations. • Conducting audits and maintenance of branch locations and secondary data centers as needed. • Ensuring compliance with security standards through the regular review, audit, and remediation of network devices. • Maintaining and updating network equipment with software patches and firmware updates to ensure reliability, performance, and up-to-date security. • Documenting and updating diagrams for all network devices and services. • Supporting other teams within the organization in their day-to-day tasks. • Analyzing and diagnosing reported network problems, documenting root causes, providing recommendations for remediation, and performing corrective actions. • Collaborating with third parties and vendors for problem escalation and resolution. • Maintaining and updating network systems as needed with software and firmware updates. • Assisting with vulnerability remediations and performing security hardening of network security systems. • Developing a working knowledge of the business side of the organization and effectively interfacing with all user groups. • Ensuring the timely completion of daily tasks, short-term, and long-term projects.

IT Support Specialist We are seeking an IT Support Specialist to join our team in HARTSDALE, New York. In this role, you will be the first point of contact for technical support, providing solutions to various tech-related issues, and playing a key role in implementing strategic tech projects. You will also manage our asset inventories and technical knowledge base, and oversee A/V setup for school events. Responsibilities: • Act as a primary contact for tech support hotline, addressing and resolving tech-related inquiries • Monitor alerts, logs, and dashboards to preemptively identify and mitigate potential tech issues • Provide hands-on support in classrooms, aiding teachers in learning new systems and tools to enhance their digital fluency and productivity • Work collaboratively with the technology team to execute strategic projects involving systems administration, automation, software development, data analysis, and ed tech integrations • Maintain meticulous records of asset inventories and technical knowledge base, and develop dashboards and other analytical tools for efficient information management • Take charge of A/V setup for school events, ensuring smooth technical operations during these occasions.

ERP Support Specialist We are in search of an ERP Support Specialist to join our team located in HAUPPAUGE, New York. This role primarily involves managing, configuring, and implementing our Enterprise Resource Planning (ERP) systems, particularly focusing on inventory management, finance, and supply chain. In addition, the role includes providing comprehensive technical support across the organization and managing daily help desk operations. Responsibilities: • Implementing, maintaining, and supporting ERP systems to meet the needs of the business • Aligning ERP solutions with effective business processes in inventory, finance, and supply chain by collaborating with different business units • Assisting with technical issues and queries related to computer systems, software, and hardware • Troubleshooting hardware/software issues, including computer and printer related problems • Prioritizing daily support tasks independently and effectively • Updating and modifying software applications and operating systems • Documenting configurations, support procedures, and system changes accurately • Providing high-quality, timely technical support and guidance to employees across the organization • Contributing technical expertise to IT-related projects as needed, ensuring smooth execution.

Executive Assistant Reporting to the Senior Vice President, Housing and Community Development. The Assistant to the SVP will create and manage schedules, appointments and travel as well as provide executive-level administrative support. The Assistant must be a consummate professional who works well in a team environment and is willing to pitch in where and when necessary to support the mission and goals of the Programs department. Essential Functions: · Responsible to maintain, manage and coordinate the Senior Vice President meetings and travel calendar utilizing Microsoft Outlook, involving meetings with both internal and external participants.<ul><li>Make transportation and accommodation arrangements and coordinate all other meeting-related logistics. </li></ul>· Screening calls, taking messages, responding to inquiries, assisting in prioritizing call returns, and redirecting calls to other staff members as appropriate. <ul><li>Support all written communications by drafting correspondence for and coordinating follow-up. </li><li>Exercises judgment, sensitivity, and discretion in the execution of assigned responsibilities.</li><li>Liaison with other departments as required or directed.</li><li>Interface with Senior Staff and 92 President and CEOs of affiliate offices. </li><li>Generate detailed expense reports. </li><li>Conduct all other activities required to ensure successful daily operations and highly effective management of the Housing department. </li><li>Manage Central Payment Tracking Chart Spreadsheet</li><li>Manage communication with Affiliate Fiscal staff and update them about housing payment disbursements as directed</li><li>Manage Contract and Fiscal Process</li><li>Support the VP of Entrepreneurship and Director of Housing</li><li>Manage Housing Logistics for Annual/WMY/Any other conferences (People & Places)</li></ul>

D365 Transformation Lead Responsibilities: • Work across the project to develop a deployment strategy and cutover plan including coordination of tasks related to environmental readiness, technical cutover, data migration, integrations, ISVs, security, reporting, end user readiness and resource scheduling. • Analyze technical integration schemas and process framework documentation to develop a comprehensive integration & reporting project plan as part of the larger D365 project plan. • Be a D365 subject matter expert, building capability to recommend changes without support from vendors across the core solution, security, integrations, ISVs and reporting. • Monitor and report on status of the cutover plan • Produce, maintain, and enhance documentation related to policies, procedures, and controls including work instructions for new processes. • Provide review and assurance on solution build activities to determine customization vs out of the box. • Support solution design by documenting and facilitating process frameworks, functional and non-functional requirements, process mappings and technical feasibility assessments. • Proactively own, track and manage all aspects of Integrations, ISVs, reporting and data migration including documentation and implementation of how we will reconcile and validate the financials and other data entities post conversion. • Take the lead on ad hoc requests or side projects that arise from blockers that could present risk to project timelines and deliverables. • Work across functional areas and departments to translate current state artifacts, policies and procedures and process frameworks into IT strategies that can be referenced during build and test activities. • Work cross functionally and with IT developing strategies to identify, communicate and manage change across areas directly and indirectly impacted. • Work directly in conjunction with our project manager to drive engagement and progress with our identified ISVs to deliver against the requirements against discussed and agreed dates and timelines. • Work with IT leads and partners to ensure communication, alignment, and collaboration as we transition work from design to build and test. Qualifications: • Must have previous experience delivering a D365 Finance system ideally in a media / advertising industry. • Must have 7+ yrs. experience designing and implementing ERP systems. • Must have successfully completed at least one end to end delivery of D365. • CPA preferred. • 2+ years of hands-on experience with Microsoft D365 Finance is preferred. • Able to work autonomously and be comfortable with ambiguity. • Able to effectively work in a highly matrixed organization, handling competing priorities and connecting the dots across • Able to provide business process guidance and mentor others in areas of Finance and Accounting. • Demonstrated ability to structure complex business problems into actionable decisions. • Excellent analytical skills. • Proficiency in advanced Excel, including model building, pivot tables and a working knowledge/ or understanding of business intelligence platforms. • Proven experience at understanding/delivering change within a cross-functional and cross divisional complex organization. • Strong verbal and written communication and effective diagramming skills.

Desktop Support Analyst We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in North, New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support. Responsibilities• Provide comprehensive Level 1 and 2 desktop and software support to staff• Manage user and asset tasks effectively• Monitor work emails even after office hours to respond to any emergencies promptly• Participate actively in global IT projects to ensure seamless execution• Track escalated problems to 3rd party vendors, team leaders, or managers until resolution• Maintain detailed documentation of all procedures and infrastructure• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks• Provide support via e-mail, phone, and in-person, escalating issues when necessary.

IT Service Desk Administrator / Coordinator We are seeking a Service Administrator to support our Help Desk operations by managing service-related administrative tasks, ensuring timely ticket resolution, and maintaining clear communication between teams and customers. This role requires a detail-oriented and highly organized professional who excels in written and verbal communication. The ideal candidate will be instrumental in coordinating service activities, processing RMAs, and providing outstanding support to both internal teams and external customers.

Deployment Technician We are seeking a skilled Deployment Technician to join our team. As a Deployment Technician, your primary duties will involve upgrading Windows systems, offering end-user support, and handling PC refresh and lifecycle refresh tasks. This role is based in Orange, Connecticut, offering a contract to permanent employment opportunity. Responsibilities:• Upgrade Windows systems from version 10 to 11, candidates without Windows imaging experience will not be considered for this position• Deliver comprehensive support to end-users• Manage and execute PC refresh tasks promptly• Supervise lifecycle refresh tasks to ensure optimal system performance • Use Microsoft systems and Active Directory for various tasks • Address and resolve configuration management issues • Carry out deployment tasks efficiently• Monitor and maintain computer hardware to ensure optimal performance.

Systems Administrator We are in the search for a skilled Systems Administrator to become a part of our dynamic team in New York, United States. In this role, you will be expected to manage and fine-tune Microsoft 365 applications, ensure secure and easy accessibility of cloud-based applications, and offer expert technical support. Responsibilities: • Efficiently handle and optimize Microsoft 365 applications such as Teams, SharePoint, OneDrive, Power Automate, and Outlook. • Keep up with the latest trends to implement best practices for the maximum efficiency of Microsoft 365 and cloud tools. • Guarantee smooth integration and security of all cloud-based applications. • Organize informative training sessions and workshops to promote the adoption of Microsoft 365 and other IT tools among staff. • Offer prompt and clear technical support to resolve any software and application-related problems. • Create easy-to-understand documentation, FAQs, and guides for self-service support. • Act as an IT intermediary, facilitating communication between technical teams and end users.

Desktop Support Analyst We are seeking a Desktop Support Analyst for our pharmaceutical operations in Eatontown, New Jersey, United States. As a Desktop Support Analyst, you will be responsible for a range of tasks related to Environmental, Health, and Safety (EHS) programs and activities. You will ensure that we meet all government and regulatory requirements, manage safety training records, and contribute to our continuous improvement strategies. Responsibilities • Evaluating EHS programs and activities to ensure compliance with all relevant government and regulatory requirements. • Monitoring, reporting, and resolving any environmental, health, and safety issues that arise. • Coordinating corrective and preventive actions to address safety concerns within the workplace. • Developing and implementing EHS policies, standards, guidelines, and programs that support our continuous improvement strategies. • Administering the environmental, health, and safety audit program, including aspects of industrial hygiene. • Managing the Personal Protective Equipment (PPE) and Good Manufacturing Practice (GMP) programs, which includes overseeing PPE and GMP supplies. • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management skills to ensure smooth operations. • Developing safety and environmental campaigns, communications, and recognitions that align with our business strategies. • Owning the site's Behavioral-Based Safety Observations Program, including employee training, logging and tracking observations, and reporting progress to leadership. • Supporting our broader sustainability strategy to ensure the site meets company objectives.

Network Engineer We are looking for a Network Engineer to join our team in Point Pleasant, New Jersey. As a Network Engineer, you will be involved in a variety of tasks, such as developing an enterprise network architecture strategy, implementing network MPLS circuits, and handling network-related projects. You will also be responsible for troubleshooting network and system issues, maintaining network hardware, and collaborating with the Cyber team on security control implementation. Responsibilities:• Develop and implement a strategy for enterprise network architecture, focusing on scalability, performance, and availability• Handle technical resources for network-related projects• Carry out changes to the network (WAN/LAN), firewall, and router as part of the change management process• Diagnose and resolve hardware, software, and other network and system issues• Replace faulty network hardware components when necessary• Install, configure, maintain, and troubleshoot network switches, firewalls, data diodes, and routers• Deploy network patch management (switches, routers, and firewalls)• Perform root-cause analysis on IT and end-user support issues; develop technical or training solutions to prevent future problems• Collaborate with the Cyber team on the implementation of security controls and directives• Monitor WAN bandwidth utilization and make necessary upgrades

Desktop Support Analyst We are in the market for a proficient Desktop Support Analyst to become a part of our IT Services team. You will be based in BROOKLYN, New York, and will provide end-user support in both Windows and Mac environments. This role offers a short term contract employment opportunity. Responsibilities: • Provide support to end-users, addressing any hardware or software issues they may encounter • Manage user account creation and password resets to ensure seamless operation • Assist users in accessing the Wi-Fi network and installing necessary software like Microsoft Office • Utilize your skills in Configuration Management to maintain and improve our systems • Work with Active Directory and Backup Technologies, ensuring their efficient operation • Utilize your knowledge of PC Hardware and Apple Devices to troubleshoot and resolve issues • Work with O 365, Windows 11, and Mac OS to provide comprehensive support to users • Handle any necessary changes to user passwords and account settings • Use your strong communication skills to interact with users and explain solutions in a clear and understandable manner • Support the installation and configuration of Pharos software for printing purposes.

Systems Administrator We are inviting applications for a Systems Administrator in the detail oriented Services industry, based in NEW YORK, New York. The chosen candidate will be a crucial part of our team, ensuring smooth functioning of our technical infrastructure and providing excellent customer service. Responsibilities: • Drive technical conversations and conduct speaking engagements such as webinars, panels, and workshops. • Ensure efficient and accurate processing of customer applications. • Maintain and update customer credit records meticulously. • Handle customer inquiries and provide prompt and satisfactory resolutions. • Monitor customer accounts and take necessary actions based on their status. • Work extensively with Microsoft Entra ID, Azure Active Directory, and MFA. • Stay updated with the latest developments in Microsoft Entra/Azure Active Directory. • Showcase technical depth and aptitude in handling issues related to Active Directory and infrastructure. • Be well-versed with on-premise systems and infrastructure. • Demonstrate a deep understanding of customer needs and requirements.

Desktop Support Analyst We are in the process of recruiting a Desktop Support Analyst for our operations located in New York. This role involves providing on-site support to our end clients and involves working with a range of technologies. This position offers a long-term contract employment opportunity. Responsibilities: • Assisting with software and hardware issues, including working with docking stations and printers. • Providing executive support, with previous experience in this area considered a plus. • Acting as the point of contact for the remote networking team, providing hands-on assistance as needed. • Managing Zoom conference rooms, ensuring smooth operations for all meetings. • Addressing any issues with the wireless access point or router, including restarting the system as needed. • Assisting with ticket resolution during downtime to ensure continuous service. • Supporting a small office environment, with around 10 desks to manage. • Utilising skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, Configuration Management as part of daily tasks.

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