We are actively searching for a Dynamics 365 CRM Support Specialist to join our team in Fountain Valley, California. In this role, you will be a crucial part of our operations, providing support to our users, implementing applications, and contributing to development. Your work will encompass a variety of tasks, including the creation of workflows and reports, as well as user training and support.
Responsibilities:
• Assist users in utilizing Microsoft Dynamics CRM Field Service, particularly in the areas of Cases, Work Orders, and Schedule Board functionality.
• Develop and implement Power Apps to enhance user experience and productivity.
• Contribute to the implementation process, ensuring smooth and efficient application rollouts.
• Leverage your knowledge of Business Central and Project Operations to support daily operations.
• Utilize advanced Excel skills to manage and analyze data effectively.
• Employ Configuration Management techniques to maintain system stability and efficiency.
• Provide high-level customer service, resolving inquiries and issues promptly.
• Train and support users, fostering a comfortable and productive environment for application use.
• Utilize Reporting Tools such as Power BI to create comprehensive and understandable reports.
• Apply Accounting Principles and General Accounting knowledge in managing financial aspects of the system.
• Create workflows that streamline processes and enhance user experience.
• Manage Work Orders and Service Desk Tickets, ensuring all tasks are tracked and completed in a timely manner.
• Provide End User Training and End-User Support, aiding in the smooth operation of the system.
• Minimum of 2 years of experience as a Dynamics 365 CRM Support Specialist or in a similar role.
• Proficiency in Configuration Management is essential.
• Exceptional Customer Service skills are required.
• Must have hands-on experience with Dynamics 365 Business Central.
• Proficient in Excel.
• Familiarity with Power BI is a necessity.
• Knowledge of Reporting Tools is mandatory.
• Good understanding of Accounting Principles.
• Experience in General Accounting is a plus.
• Ability to Create Workflows effectively.
• Experience in handling Work Orders.
• Must be familiar with Ticketing System.
• Experience in handling Service Desk Tickets is a plus.
• Ability to provide End User Training.
• Proficient in providing End-User Support.
• Familiarity with Power Apps is required.
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