Application Support EngineerWe are on the lookout for an Application Support Engineer in Rockledge, Florida, United States. This role is primarily focused on supporting and assisting customers, resolving tickets, and requires a basic understanding of application support. The industry we operate in involves technologies such as Cisco, Citrix, Cloud, Database, and Dell, among others. This is a permanent position.<br><br>Responsibilities:<br><br>• Assist customers with their queries and issues, providing timely and efficient solutions.<br>• Handle ticket resolution, ensuring all tickets are addressed and resolved within the stipulated time.<br>• Utilize a basic understanding of application support to troubleshoot and resolve issues.<br>• Work with technologies such as Cisco, Citrix, Cloud, Database, and Dell to provide support and solutions.<br>• Maintain a high level of customer service, ensuring all customer interactions are handled professionally and effectively.<br>• Work with Active Directory and Backup Technologies to manage and support customer applications.<br>• Leverage skills in Configuration Management to ensure the smooth running of applications.<br>• Utilize knowledge of Computer Hardware to assist in resolving any hardware related issues.<br>• Continuously update skills and knowledge in order to provide the best support possible.<br>• Collaborate with the team to ensure all customer needs are met and issues are resolved.Proposal ManagerWe are seeking a Proposal Manager to join our team in Orlando, Florida. In this role, you will be primarily responsible for leading the pursuit process and producing compliant deliverables in a timely manner. You will work closely with multidisciplinary pursuit teams to develop persuasive content that addresses client needs and aligns with RFP requirements. <br><br>Responsibilities: <br><br>• Lead multiple concurrent pursuits to ensure on-time, compliant delivery<br>• Coordinate with pursuit teams to develop and maintain an updated library of pursuit materials<br>• Synthesize complex information into compelling written responses that align with the brand voice and detail oriented style<br>• Collaborate with graphic design teams to develop custom, on-brand visual assets that support defined win themes<br>• Conduct comprehensive quality control checks on materials to uphold brand standards<br>• Record project and people information in the firm's database to maintain institutional knowledge<br>• Leverage industry research and business development intelligence to inform win strategies and increase the likelihood of winning<br>• Manage the production of specific supporting content while delegating tasks appropriately<br>• Coach project team on presentation best practices to secure wins in interview settings<br>• Identify and adhere to strong process management to support the company’s ROI goals and business development framework.IT DirectorWe are seeking a detail-oriented IT Director for our operations based in Daytona Beach, Florida. The individual will be instrumental in managing our IT infrastructure, including enterprise storage and VMWare. The role also involves the potential to grow and manage a small team.<br><br>Responsibilities:<br>• Oversee the deployment and maintenance of enterprise storage systems.<br>• Manage the utilization of VMWare and other networking solutions.<br>• Execute CRM and ERP solutions to streamline business processes.<br>• Handle the team's responsibilities, ensuring smooth operation and efficiency.<br>• Implement and manage cloud technologies to optimize data storage and accessibility.<br>• Manage the contracts and deployments related to IT services and hardware.<br>• Provide deskside support when necessary to resolve technical issues.<br>• Oversee the backup technologies to ensure data security and recovery.<br>• Maintain and upgrade computer hardware as needed.<br>• Execute strategies for the growth of the IT team and infrastructure.